Bebe Gear

Review: I placed an order for stroller delivery via website [redacted] and payment was rendered at that time via credit card payment - on our statement it shows payment to Bebe Gear. The stroller was to be delivered on Saturday August [redacted] to our Hotel in [redacted]. When delivery was not made, I contacted the business by phone, but waited on hold with no response. I also filled out their online contact form and have had no response. again, I contacted the business today with no connection with a live customer service representative. I would like my full refund from this company for their failure to deliver the services indicated in my order.Desired Settlement: refund full amount paid

Consumer

Response:

At this time, I have not been contacted by Bebe Gear regarding complaint ID [redacted].Sincerely,[redacted]

Review: I rented a baby swing from Bebe Gear for an upcoming vacation. I received a confirmation email that failed fraud detection tests on my computer, so I decided to investigate further. I found a number of negative reviews on [redacted] citing this company as a scam. They take your money and then don't deliver the product and make up an excuse. [redacted] also advised me that a number of positive reviews had been removed because they all came from the same IP address. I then looked at [redacted] and [redacted]. Both have a number of glowing reviews of the company, but they all originate on the same day or within a few days. I believe these also came from the same IP address. I emailed Bebe Gear stating that I was no longer comfortable renting from them and asked for a refund. A representative then called me from a restricted number. She tried to convince me to leave my order, but agreed to submit a refund request to management. She said I would be called within 48 hours. It's been a week. I also notice that when I pull up the web page from the same IP address I rented the swing with, I am no longer offered the chance to chat with a representative on the web page. If I pull up the page on my laptop a representative is available to chat- eagerly awaiting the opportunity to rip me off again.Desired Settlement: I would like my money refunded to my credit card and for this website to be shut down so others don't fall into this same scam.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bebe Gear has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Paid for a baby crib rental on 7/**/15 to be delivered on 8/** to be used for 1 week while on vacation. We paid $113 which includes 63 for the rental and 50 for delivery. The crib was supposed to be delivered between 3-7pm. Once the product was not delivered I called the company to find out what was happening. Got their vm and left a message that Saturday. On Monday after not getting a call back, called the company again and talked to a Jesse S[redacted] and she said I would need to talk to her manager and he would call me back within 2 hours. When no call back, I called back again and talked to the same person and still said he manager would call me back. I called back on Tuesday and talked to the same person again and still said her manager would need to call me back. All I want is my money back and to find out what happened but it looks like that will not happen. If you need any baby product while on vacation do not use this company.Desired Settlement: I just want a refund to my credit card.

Consumer

Response:

At this time, I have not been contacted by Baby's Vacation regarding complaint ID [redacted].Sincerely,[redacted]

Review: - In January 2015 I rented baby equipment to use during a trip to NYC. The rental was paid for prior to my arriving in NYC.

- On leaving NYC, I left the baby equipment (as instructed by the company) with the Bell Captain at my hotel ([redacted])

- On my return to New Zealand I received a phone message from Bebe Gear that they had been unable to retrieve the gear from the hotel and asking for more details of where I had left it. I emailed them advising them who I had left the gear with (Bell Captain) and the time I had done so.

- I did not receive a response from Bebe Gear so assumed they had retrieved the equipment.

- Unfortunately I did not check my credit card statement for a couple of weeks, but when I did, I found that Bebe Gear had charged my card with $US1250. I immediately phoned them and was advised (by someone named Lisa) that the equipment had in fact been retrieved from the hotel. I was also advised that the $1250 would be refunded to my credit card, but that this could take a couple of weeks. I received an email dated ** February from Lisa confirming this would be processed.

- I have never received the refund, despite me sending numerous emails and phoning Bebe Gear on several occasions. Whenever I speak to someone, they are friendly and polite and say they will get back to me but never do. They have never disputed that they owe me the refund.

- On * June, I emailed the company asking for an update on the refund, and said that if I didn't hear back I would have no choice but to contact a lawyer. I then received a phone call (about 10 minutes later) from someone named Chloe. Again, she was very polite and helpful. She noted that my credit card number was no longer valid (this is true because my card had been reissued since February). She therefore advised that they could not process the refund as such and that I should report a disputed transaction to my bank and ask my bank to contact Bebe Gear. She said they could then arrange the refund through the new card.

- I did as Chloe asked. My bank emailed Bebe Gear on * June advising that I had reported a disputed transaction, and advising that I have a new credit card. I subsequently advised Bebe Gear (by email) of my new credit card number.

- I have not heard from Bebe Gear since the phone call from them on * June. This is despite at least two further emails I have sent requesting an update as to when I can expect to receive the refund.

- Given that this has now been going on since February I have decided to file a complaint as there is no reason why processing a refund should take this long, and I am incurring interest charges on my credit card in the meantime.Desired Settlement: I would like to receive the $USD1250 back as soon as possible.

Business

Response:

Hello[redacted] did rent a stroller from our company and when the hotel said the stroller was not there when we went on the schedule date to pick it up, we did charge her for the value of the item as stated in our terms and conditions if we are unable to retrieve it. She was notified and was very helpful with information in assisting us to retrieve the stroller which we did. However the refund cannot be done to a different credit card number. We ask that [redacted] contact her credit card company and request a charge back for the amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint is partially resolved, and thanks to Bebe Gear for acknowledging they owe me the refund. I have spoken to my bank (who issued the credit card) and they advise that Bebe Gear should process the refund to the original credit card with which I paid for the rental (i.e. the credit card that Bebe Gear charged the $1250 to). My bank will then transfer the amount to my new card. I would be grateful to receive confirmation that this has been done so that I can check with my bank to ensure that the refund is received.Please let me know if you require any further information.Thank you very much,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are no longer using that merchant at this time therefore they will not accept a refund request from us since we no longer have an account.That is why we asked if the customer can submit a chargeback or dispute the charge as we are aware it was to be refunded. We regret that this transaction was not completed and is not trying to avoid the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This information is helpful. I have advised my bank and am waiting to see if ther can do a chargeback as requested by Bebe Gear. I will let you know early next week if they are able to do this. Thank you.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was traveling from FL to NJ August **-August **, 2015. I ordered a playpen to be delivered to a home in NJ on August ** and picked up at the same location August **. As of today August ** the item has yet to be picked up. The company also charged my credit card twice. I disputed both charges with my bank and contacted the company by phone, email and social media at least 2x a day since Sunday August **. I had spoken with a customer service person twice who ensured me the playpen would be picked up by Wednesday August **. As I stated as of right now it still has not been picked up. The playpen was also not the one I ordered. I requested a full refund on both charges when I spoke to the customer service person and she said she would have a manager call me, which never happened. The item can not stay at the residence any longer. I have [redacted] picking it up before noon today. I informed the customer service rep on both conversations that I was going to have the item shipped to my home in FL if they did not retrieve it and that they could then pick it up there after reimbursing me for all costs. I also informed them I'd be filing a complaint with the Revdex.comDesired Settlement: I would like a full refund on my credit card for both charges and for the playpen to be picked up from my home in FL once it arrives, whether they pay for shipping with a third party or pick it up themselves. I want nothing further to do with this company and I do not want to be inconvenienced any further.

Consumer

Response:

At this time, I have not been contacted by Bebe Gear regarding complaint ID [redacted].Sincerely,[redacted]

Review: This appears to be an online only company, as they won't provide me with a physical address to file a grievance. Please note that the address provided is NOT their address - I don't have it and therefore had to make one up in order to submit this complaint. What occurred - A month ahead, I ordered baby rental items online and paid for them in order to be prepared with necessary items to keep our infant safe and secure while traveling in New York City. The items NEVER arrived on the delivery date, and I pursued contact with this company six times, with still no follow through. Although I've sent 4 complaints online to their supposed customer support, I've only received automated replies with no personal contact and no refund. They have failed to return my phone calls and emails. The website is deceiving as it looks very professional and even has a customer support person who will chat with you in real time. However, once I identified myself as a dissatisfied customer, the chat ended abruptly on their end. I discovered all negative on [redacted].com regarding this company. They seem to take money and not deliver. It's appalling to see a company take advantage of people traveling with young children. The items they rent are needed to provide a safe and secure place for children - of which they fail to provide. We were quite vulnerable traveling in a city where we knew no one, and we depended on these items for our 7 month old daughter.Desired Settlement: I want a formal, written apology and a full refund. I want this business to shut down if they aren't competent and genuine.

Business

Response:

HelloI am not sure why [redacted]l was unable to reach us as we have 2 phone numbers and our new email address is [redacted] as stated on the website. If she did not receive her order we will definitely look into why her order was not delivered and we do apologize for the stress this has caused. It is never our intention to inconvenience anyone with children as our service is design to make things easier. We would need for [redacted] to dispute the charge of $102.11 with her credit card company advising them that the product was not received. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Baby's vacation,Your response, while appreciated, was the only real response I've received since attempting to communicate with your company regarding the delivery failure. It's unfortunate that I had to go this route in order to get your attention. Per your response, I called three times during your stated business hours and was told that the "system was down" and that the delivery driver would call me soon. I was told this each time I called. After 6pm when the items still did not arrive, I called and left three voice messages so that the matter could be tended to the next business day upon opening. I never received a phone call regarding this matter. In addition, I emailed your company four times and received an automated reply almost 2 weeks after the failed delivery. The automated reply was general and did not address this matter specifically. I find your business practices to be incompetent and unethical. Your [redacted] reviews are accurate. As stated before, I want a formal, written letter of apology. My bank is already pursuing an investigation on your company and I will be reimbursed by them, but that does not excuse the pure negligence that occurred here on your part. Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A written apology will be mailed to [redacted].

Review: I traveled from California to NY on vacation and I was delivered the wrong model stroller rental, one that was less expensive than the one I paid for. The stroller that was delivered was disgusting and it wasn't the right fit for my infant. In addition to that the crib was delivered without a sheet. I called on the day of my arrival and there was no response. I left a message and no one called me back. I called the following day and the customer service rep said a manager would call me back. Lisa called me back an hour later and apologized for the mistake. She said she would track down the driver and call me back. Three hours later I had not received a call so I called back. Lisa answered the phone, apologized for not calling me back sooner, and said she was still working on a resolution. No one called me back by the end of the day and no one answered the phone or responded to my emails. This was on a Friday. On Monday I was able to reach someone again, her name was Chrystal, who said Lisa had left the company on Friday and they were picking up all the work where she left off. She assured me that I would receive a refund for being stuck for the length of my vacation stay with the wrong stroller. The items were supposed to be picked up on that Monday. Of course they weren't. It took multiple phone calls, which no one answered, and multiple emails before I finally reached a customer service rep two days later. He assured me that the refund would be issued and that the items would be picked up on that day. He also assured me that Brian the manager would call me back. This person also said that Lisa was still employed with the company. That was on June [redacted]. Today is June [redacted] and the refund was never processed, even though I received the refund notification on the [redacted]. I called again today and a different customer service rep said she would follow up with Brian the manager to make sure the refund is processed. This by far has to be the WORST customer service experience I've ever had. Either this company is extremely disorganized or they make a living by scamming customers like me. After my experience I checked the [redacted] reviews and many other people had similar experiences. This company has to be fined or something for what they are doing to their customers. It's illegal.Desired Settlement: I want the refund that is owed to me and I want this company to be investigated for their scamming practices.

Business

Response:

The refund was done to a [redacted] account with email [redacted] 6/**We will contact the customer to confirm the same email is used for [redacted].

I needed two car seats when visiting my sister in [redacted]. Bebe Gear's website was easy to use and I was confident that the car seats would be delivered to her apartment between 7-11am on the day of our arrival so that she could pick my young family up from the airport. My [redacted] and [redacted] year old boys had to ride from the airport with no proper restraints because the seats never showed up. I lost count of how many times I called Bebe Gear that day asking about my seats. They were rude and uncaring about the situation, actually offering other rental company numbers to me rather than trying to get me the seats. Finally, I spoke to someone who promised the seats by 4:00 in the afternoon, no one showed up, no one called. I continued to call them on our vacation, leaving messages, no one ever called me back to explain. Two weeks ago I received an email stating that I would have my $70 refunded, this still has not happened. I will now have to follow up again with this company to get my money back. When children's safety is involved, I take inept customer service quite seriously.

Review: I made a reservation with Baby's Vacation via their website to have a Pack N Play and a high chair delivered to a friend's house with whom I was staying while vacationing in FL. First of all, Baby's Vacation e-mailed me about 18 hours prior to my scheduled departure to FL that they could not deliver the items due to unforseen circumstances beyond their control and that I would receive a full refund. Under the "terms/conditions" on their own website: "Babys Vacation reserves the right to cancel an order 72-84 hours from the time of rental. If Babys Vacation cancels an order after that time we will be more than happy to recommend another baby gear rental company in your location." Needless to say they did NOT provide the name of another baby gear rental company in my location. I e-mailed them saying how dissatisfied I was that they cancelled on such short notice and never received a reply. Secondly, it's now been 13 days since they cancelled my order, and I have yet to receive a refund. I e-mailed them again asking them about a refund and have not received a reply. I've tried to call them twice and left a message the 2nd time and have not received a call back. Needless to say I'm very frustrated with this company! Any help would be appreciated!Desired Settlement: I've pretty given up on any kind of apology from this company. All I want is my $74.54 back!

Consumer

Response:

At this time, I have not been contacted by Baby's Vacation regarding complaint ID [redacted].I have contacted my credit company and have disputed the charge in question. They have issued me a temporary credit and are also looking into the matter.Sincerely,[redacted]

Review: I am completely disheartened and shocked by the lack of communication and ability to fulfill a service requested. My sister, [redacted], and I searched online for a company to deliver two car seats to my apartment in [redacted]. For their first family vacation in June [redacted]. She reserved the two seats well over a month prior to their arrival date to ensure a safe ride. The seats were reserved to be delivered between 7am - 11amEST. Since my sister was in route on the plane, I placed a call at 10:50am to inquire where the delivery was. I called every 10-15 min until someone finally picked up at 12:50pm. I explained my situation and the urgency of it considering my sister was to land at 2pm and I needed the seats in my car to safely pick up a 2 year old and 5 year old. The woman would not give me her name. She said she would call the manager in [redacted] and find out where the driver is and give me a call back. She confirmed my cell number. I called her back after 30min of no return call. Now needing to leave in 45min for the airport. Once again, she said she would call the [redacted] manger and call right back. At 1:55pm, the Bebe Gear representative had not called like promised twice already. I called again. She explained that the driver had problems and could be there in 2 hours (4pm). I asked where a phone call was to explain that we would not receive our seats was. The representatives reply? I'm sorry. I had other things to handle. First time in my life I've told a customer service representative that I cannot believe you just said that to me. She said I can call Crystals cell phone who is the [redacted] manager and offered other companies to use. Very eager to push business away and offer absolutely no resolution. To no surprise, Crystals voice mail inbox was full and when I tried again in a couple hours, my call was ignored and immediately sent to voice mail. Disgusted that a company like Bebe Gear, deals directly with the comfort and safety of a baby, had absolutely no desire in assisting us or being proactive. [redacted] left a tearfull message again on the night of the [redacted] stating she did not care about a refund, she just wants the service delivered as promised over and over so that her babies can ride in a vehicle safely. No one had enough respect to call back a stressed and crying mother. No car seats were delivered. It is now 8 business days later with no refund.Desired Settlement: A full refund to [redacted]. I would also like a person in management of Bebe Gear to be fully aware of our situation so that another mother does not have to I through this stress and disrespect.

Business

Response:

HelloPer the attached invoice the order was placed on 5/** with a delivery date of 6/** and a requested delivery time of 7am-11am. As stated on the invoice and our terms and conditions that her sister agreed to the delivery times are not guarantee and suggested that the customer plan in advance.It is not our intention to inconvenience customers with babies or lose them. Per our notes when the customer or caller was informed on 6/** that we would not be able to deliver at the requested time we were instructed to cancel the order, that is why it did not arrive. Not sure if it was said out of frustration but we understand the importance and safety of car seats that is why the representative offered to assist her to get them from a competitor. It also can be confusing when there is multiple callers. On our order form we have a place for special instructions, where it was noted that the delivery was going to the sister apartment it could of been noted that it was needed for an airport pick up at a specific time and we could of delivered it the day before which is also an option on the form, if we can delivery early. The refund of $71.54 will be issued shortly. It takes 7-21 business days as stated in the terms.

Review: I booked BeBe gear for our September [redacted] Disney vacation, renting a stroller, crib, lego blocks, toy bin, and bed rails for my 3 and 1 year old. I called in early August to confirm the order because I ten to worry about this stuff. I spoke with a woman named Jece or Jesse. When I checked their website, it was down. A day or two later it was set up to [redacted], and the woman confirmed it was the same company. A little research on [redacted], and Revdex.com all showed this company is basically a scam and may not even exist. They seem to never deliver the products, then hassle the customer about refunds, never really refunding people. I have literally called this place at least 15-20 times...Everytime this woman answers and says she either cannot pull up my data due to a computer issue, the refund is on its way (it will take 21 days), or that the manager has not contacted her. She is also notorious for saying that she will call me back in 5-10 minutes...and never does...which seems to be a popular deal amongst other consumers as well. I called today and asked to speak to the manager and got the same reply...he was unavailable. I was then told the manager does not have a phone and only communicated via email. Finally, I was told she would not issue a refund because I am asking for one just 6 days from my trip....Mind you I have asked for a refund for OVER A MONTH now since finding out their scam. They told me I would have to call my bank and ask for a charge back...Called PNC bank and they told me because the transaction is over 30 days old, they can't touch it. So as of now I am out about $240 and had to shell out $425 to use a legit company for my trip...basically spendning nearly $700 for the stuff I need for my kids and ruining our vacation before it begins. I might as well buy the stuff when I land in Florida and throw it in the trash when we leave at this rate. PLEASE DO NOT USE THIS COMPANY. I hope the Revdex.com or somebody looks into them because they are a SCAM!Desired Settlement: I want a full refund credited to my account on file in the amount of: $234.98 and for somebody to seriously investigate this company.

Business

Response:

Hello[redacted] WILL get a refund. The company will mail him a cashiers check. We will contact him to confirm the mailing address and to apologize for his awful experience. This happen around the time that we were changing systems and he was not told correctly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved should they actually send the refund check. Time will tell and I will follow up if/when the refund is received. As of now, it remains open until my refund is cashed in.

Sincerely,