Bebe Gear

We are no longer using  that merchant at this time therefore they will not accept a refund request from us since we no longer have an account.That is why we asked if the customer can submit a chargeback or dispute the charge as we are aware it was to be refunded. We regret that this transaction was not completed and is not trying to avoid the refund.

Revdex.com,
Re: ID [redacted]The day after I filed a complaint with the Revdex.com, the company emailed me saying they would be issuing a refund to me. I was refunded in full on 7/**/15.
Sincerely,
[redacted]...

Hello[redacted] placed an order with us on 5/** for a crib and a highchair for a total of $49.20 US currency. We contacted her because she choose 2 days rental but dates were for 3 days to confirm. It in fact was for 3 days so we took her credit card information to charge her...

for the one additional day in the amount of $13.79 on 5/** She advised us her card was charged $599.87 U.S dollars again several days later which we did not process. We are asking that [redacted] contact her credit card company and request a charge back for that amount.

HelloPlease accept our apologizes [redacted] for the poor customer service you stated you received. We will look into the matter and review this with our customer service personnel as to why you did not get a response. When a  packages ships [redacted] and is undelivered it should of been...

traced with [redacted] to find out what happened or where it was delivered so that you can be answered and avoid an inconvenience if possible.The company was in the process of an system change during that time and we are discovering that all of the refunds were not completely processed before the change.Our refund policy is to allow 7-21 days for processing, since it is passed the 21 days and we no longer are using the same system we ask that [redacted] dispute the charge of $100.58 with her credit card company to get the refund that she is entitled. We are not trying to make it her responsibility especially since it had already been and inconvenience,  we just want to ensure that she gets the refund since it didn't process the first time. Again we apologize for the problem this has caused.Thank you

HelloPer the attached invoice the order was placed on 5/** with a delivery date of  6/** and a requested delivery time of 7am-11am.   As stated on the invoice and our terms and conditions that her sister agreed to the delivery times are not guarantee and suggested...

that the customer plan in advance.It is not our intention to inconvenience customers with babies or lose them. Per our notes when the customer or caller was informed on 6/** that we would not be able to deliver at the requested  time we were instructed to cancel the order, that is why it did not arrive. Not sure if it was said out of frustration  but we understand the importance and safety of car seats that is why the representative offered to assist her to get them from a competitor. It also can be confusing when there is multiple  callers. On our order form we have a place for special instructions, where it was  noted that the delivery was going to the sister apartment it could of been noted that  it was needed for an airport pick up at a specific time and we could of delivered it the day before which is also an option on the form, if we can delivery early. The refund of $71.54 will be issued shortly. It takes 7-21 business days as stated in the terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint is partially resolved, and thanks to Bebe Gear for acknowledging they owe me the refund. I have spoken to my bank (who issued the credit card) and they advise that Bebe Gear should process the refund to the original credit card with which I paid for the rental (i.e. the credit card that Bebe Gear charged the $1250 to). My bank will then transfer the amount to my new card. I would be grateful to receive confirmation that this has been done so that I can check with my bank to ensure that the refund is received.Please let me know if you require any further information.Thank you very much,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have made contact today with my bank and made a direct dispute as advised. It may take up to 10 business days to resolve. I would like to hold open this complaint until the refund has actually been issued if that it okay. 
Sincerely,
[redacted]

I ordered products from this company about a week before they were needed. A couple days before I left for my trip they called to tell me that they couldn't make the delivery on time after all and wanted to know if I wanted a refund. They didn't try to offer any solution such as expidited shipping and told me I would need to pay hundreds of dollars more to get expidited shipping. I told them to refund me. After a failed attempt to refund me through [redacted], they became unresponsive. I had to file a claim through [redacted] who ultimately credited my transaction after a month. This company has no customer service skills and is a scam in my opinion.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 While I have received emails stating that my account was refunded, I have not yet received a refund into my bank account and it has been over 21 days. If you read reviews of this company on [redacted], I am not the only person who has had a similar issue
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 This information is helpful. I have advised my bank and am waiting to see if ther can do a chargeback as requested by Bebe Gear. I will let you know early next week if they are able to do this. Thank you.[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello[redacted] WILL get a refund. The company will mail him a cashiers check. We will contact him to confirm the mailing address and to apologize for his awful experience. This happen around the time that we were changing systems and he was not told correctly.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved should they actually send the refund check.  Time will tell and I will follow up if/when the refund is received.  As of now, it remains open until my refund is cashed in.
Sincerely,
[redacted]

Review: On July **, 2015, I made an online order for delivery of a jumperoo (baby equipment) to be made to my parents home in New Jersey where I was visiting. I paid for the equipment at the time of booking for $100.58 USD. The product was to be delivered via [redacted] (according to the website) on August *, 2015. The product was never delivered. I made several phone calls over the following few days to customer service to follow up. I was simply told that they could not figure out where my order was and what was happening. I asked to speak with management and I was told they could not contact management via phone but only email and they had not responded. After a few days, I rang again and received the same response. I asked for a cancellation and full refund as they still could not decipher what happened with my order. It has now been well over 30 days and no refund has been provided to my account. I have sent three emails to the company requesting an answer as to why my refund has not been received and no one has responded to me. I have tried to ring from overseas and no one is ever available to take the call and it asks to leave a message.Desired Settlement: Full refund of the $100.58 to my account

Business

Response:

HelloPlease accept our apologizes [redacted] for the poor customer service you stated you received. We will look into the matter and review this with our customer service personnel as to why you did not get a response. When a packages ships [redacted] and is undelivered it should of been traced with [redacted] to find out what happened or where it was delivered so that you can be answered and avoid an inconvenience if possible.The company was in the process of an system change during that time and we are discovering that all of the refunds were not completely processed before the change.Our refund policy is to allow 7-21 days for processing, since it is passed the 21 days and we no longer are using the same system we ask that [redacted] dispute the charge of $100.58 with her credit card company to get the refund that she is entitled. We are not trying to make it her responsibility especially since it had already been and inconvenience, we just want to ensure that she gets the refund since it didn't process the first time. Again we apologize for the problem this has caused.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have made contact today with my bank and made a direct dispute as advised. It may take up to 10 business days to resolve. I would like to hold open this complaint until the refund has actually been issued if that it okay.

Sincerely,

Review: On May *, 2015, I placed an order with Bebe Gear (aka Baby's Vacation) for rental baby equipment to be delivered on June **, 2015. When the order did not arrive during the designated time period, I contacted the company via a live chat, and the next day via telephone and email. I was consistently told that someone would contact me re: the status of the order. On July *, 2015, I received an email from [redacted] indicating that the items had "been returned" to them. They apologized for the inconvenience and stated that they would be providing a full refund. To date, that refund has not materialized and I have not been able to reach the "right person" by telephone to discuss the order. Nor has anyone ever returned my phone calls.

Not only do I request your assistance in obtaining the full refund, I also request any information you may have regarding whether this company is legitimate. Since their website does not actually allow for testimonials (although it says it does), I also request information as to where I may warn others about their ... unresponsive business practices.

Thank you,

[redacted]Desired Settlement: Full Refund

Consumer

Response:

At this time, I have not been contacted by Bebe Gear regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order for rental equipment with Baby Vacation ([redacted].) on 4/**/15. On 5/**/15 I canceled the order due to the crib I rented not being available. on 5[redacted]/15 Bebe Gear confirmed in email they would refund the 162.00 paid. On 6/**/15 I reached out to them again as I had not received a refund, on 6/**/15 they confirmed again I would receive a refund in the next billing cycle. I did not receive a refund so I reached out again on 7/*, 7/13 and 8/* with no response, other than an email asking how their service was. I completed the survey letting them know I was owed a refund with no response. I have reached out again today by email and phone,Desired Settlement: To be refunded $162.00

Review: I rented a crib and high chair for 2 nights in the spring of 2015 from Bebe Gear in New York City.

Product Delivery - poor: The products were delivered 1 day early without notice which was an inconvenience since we had not yet arrived to the destination.

Product Quality - poor to medium: The products were not the same as I had selected on the website but were relatively clean and in working condition.

Price - unacceptable: The price for the products was good - approximately C$70 for 2 days including delivery. However, the company charged me an extra C$764 1 week later. After 3 weeks of calling, emailing and providing bill information for a refund I still have not been refunded.

Product pick-up - poor: The products were waiting in the lobby of the building for the time of pick up but one day later still had not been picked up. I had to message the company the next morning and they were finally picked up that evening. This was another inconvenience.

Customer service - poor: I have called, emailed, messaged numerous times over 3 weeks after finding the charge and only received 1 email back requesting a copy of my statement with the fraudulent charge, and 1 phone answer saying that they were making a note in my file and will try to address the issue but still no resolution.Desired Settlement: Refund my credit card for C$764.11 and review your policies - the terrible service I have received has been incredibly inconvenient and is unfair to customers.

Business

Response:

Hello[redacted] placed an order with us on 5/** for a crib and a highchair for a total of $49.20 US currency. We contacted her because she choose 2 days rental but dates were for 3 days to confirm. It in fact was for 3 days so we took her credit card information to charge her for the one additional day in the amount of $13.79 on 5/** She advised us her card was charged $599.87 U.S dollars again several days later which we did not process. We are asking that [redacted] contact her credit card company and request a charge back for that amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is unacceptable. I have already provided proof of the C$764.11 charge by BEBE GEAR on May **, 2015 and never received a response despite my numerous efforts to call, email and instant message on your website(see attachment for credit card statement once again). The burden should not be on me or the credit card company to file a report and conduct the investigation to obtain the refund from BEBE GEAR.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Bebe Gear regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Bebe gear contacted me insisting that I deal with my credit card company to get my refund of $764, even after providing proof on my credit card statement and asking numerous times for a refund. I am dealing with my credit card company to build a case for the refund but this is an extreme inconvenience and lengthy process therefore it will take atleast another month to know whether or not my credit card company can resolve this for me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

What a terrible company. While they were friendly and courteous when making the reservation, they never delivered the rental gear and would not provide a status update despite making several calls the day of scheduled delivery. I would NEVER use them again and warn others against using them. When talking to a competitor about them, they said that they received hundreds of complaints from other customers.

Review: I ordered a car seat rental from Bebe Gear to be delivered on 7/**/15 for a trip I was taking on 7/**/15. It was not delivered until 2 days later on 7/**/15 so we were unable to use it, as we were already out of town. We had to purchase a $200 car seat because we did not get the delivery as outlined in our order. Upon returning from our trip on 7/**/15, we saw the car seat and immediately shipped it back via [redacted] to Bebe Gear.Desired Settlement: I would like to be refunded in full for my purchase, as the service was not provided as outlined in the order (i.e., delivery on 7/**/15).

Consumer

Response:

Revdex.com,

Re: ID [redacted]The day after I filed a complaint with the Revdex.com, the company emailed me saying they would be issuing a refund to me. I was refunded in full on 7/**/15.

Sincerely,

I ordered products from this company about a week before they were needed. A couple days before I left for my trip they called to tell me that they couldn't make the delivery on time after all and wanted to know if I wanted a refund. They didn't try to offer any solution such as expidited shipping and told me I would need to pay hundreds of dollars more to get expidited shipping. I told them to refund me. After a failed attempt to refund me through [redacted], they became unresponsive. I had to file a claim through [redacted] who ultimately credited my transaction after a month. This company has no customer service skills and is a scam in my opinion.

Review: I ordered a travel crib from this company. My 2 year old nephew was visiting from out of town. Upon ordering the crib, my credit card was instantly charged. I set the delivery date, time, and place. The date came, last friday Aug **, and I never received the crib. I contacted the company and left multiple messages and emails and did not hear back. I called first thing Saturday morning and spoke with Sam who stated that he will find out what happened and will call me back. I never heard from him. I called back 8 more times until I finally spoke with Sam again who stated that I would definitely have the crib by 7pm Saturday night. Saturday night came and no crib was delivered. I spoke with another associate first thing monday morning to request a refund and was told it would take 7-21 business days. I was extremely angry and upset and stated that if they could charge my card that easily, they can refund me right away. I requested to speak to a manager and was told they would call me by the end of the day. Monday ended, no call. I called again tuesday and spoke to Sam who stated that he will refund me but there was no way to speak to a manager and there was no way to email me documentation of the refund submission. I am furious with this company as I feel they completely scammed me. Not to mention that my 2 year old nephew had a terrible weekend because he had trouble sleeping in a bed.Desired Settlement: I am requesting a full refund and for this company to be taken offline. After reading many reviews, it seems that many people have had similar issues.

Business

Response:

HelloThe customer is correct, the item was not delivered and the request for the full refund has been submitted. Per our terms and conditions it takes 7-21 days to process a refund and the customer will see the refund shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

While I have received emails stating that my account was refunded, I have not yet received a refund into my bank account and it has been over 21 days. If you read reviews of this company on [redacted], I am not the only person who has had a similar issue

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello We are sorry to hear the customer is still unsatisfied. The refund was issued which why she received a confirmation that we submitted a refund request to her credit card company. She need to allow a few days for them to complete the process and she will see the credit. It is stated in our terms and conditions that the customer agrees to when they place the order that the card is charged at the time of order to reserved the item and that refunds take up to 7-21 business days to process like other merchants.