Bebe Gear

What a terrible company While they were friendly and courteous when making the reservation, they never delivered the rental gear and would not provide a status update despite making several calls the day of scheduled delivery I would NEVER use them again and warn others against using them When talking to a competitor about them, they said that they received hundreds of complaints from other customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Baby's vacation,Your response, while appreciated, was the only real response I've received since attempting to communicate with your company regarding the delivery failure It's unfortunate that I had to go this route in order to get your attention Per your response, I called three times during your stated business hours and was told that the "system was down" and that the delivery driver would call me soonI was told this each time I calledAfter 6pm when the items still did not arrive, I called and left three voice messages so that the matter could be tended to the next business day upon openingI never received a phone call regarding this matter In addition, I emailed your company four times and received an automated reply almost weeks after the failed deliveryThe automated reply was general and did not address this matter specifically I find your business practices to be incompetent and unethicalYour [redacted] reviews are accurateAs stated before, I want a formal, written letter of apology My bank is already pursuing an investigation on your company and I will be reimbursed by them, but that does not excuse the pure negligence that occurred here on your partSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

HelloPer the attached invoice the order was placed on 5/ [redacted] with a delivery date of 6/ [redacted] and a requested delivery time of 7am-11am As stated on the invoice and our terms and conditions that her sister agreed to the delivery times are not guarantee and suggested that the customer plan in advance.It is not our intention to inconvenience customers with babies or lose themPer our notes when the customer or caller was informed on 6/ [redacted] that we would not be able to deliver at the requested time we were instructed to cancel the order, that is why it did not arriveNot sure if it was said out of frustration but we understand the importance and safety of car seats that is why the representative offered to assist her to get them from a competitorIt also can be confusing when there is multiple callersOn our order form we have a place for special instructions, where it was noted that the delivery was going to the sister apartment it could of been noted that it was needed for an airport pick up at a specific time and we could of delivered it the day before which is also an option on the form, if we can delivery earlyThe refund of $will be issued shortlyIt takes 7-business days as stated in the terms

HelloPlease accept our apologizes [redacted] for the poor customer service you stated you receivedWe will look into the matter and review this with our customer service personnel as to why you did not get a responseWhen a packages ships *** and is undelivered it should of been traced with [redacted] to find out what happened or where it was delivered so that you can be answered and avoid an inconvenience if possible.The company was in the process of an system change during that time and we are discovering that all of the refunds were not completely processed before the change.Our refund policy is to allow 7-days for processing, since it is passed the days and we no longer are using the same system we ask that [redacted] dispute the charge of $with her credit card company to get the refund that she is entitledWe are not trying to make it her responsibility especially since it had already been and inconvenience, we just want to ensure that she gets the refund since it didn't process the first timeAgain we apologize for the problem this has caused.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While I have received emails stating that my account was refunded, I have not yet received a refund into my bank account and it has been over daysIf you read reviews of this company on ***, I am not the only person who has had a similar issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I ordered products from this company about a week before they were neededA couple days before I left for my trip they called to tell me that they couldn't make the delivery on time after all and wanted to know if I wanted a refundThey didn't try to offer any solution such as expidited shipping and told me I would need to pay hundreds of dollars more to get expidited shippingI told them to refund meAfter a failed attempt to refund me through [redacted] , they became unresponsiveI had to file a claim through [redacted] who ultimately credited my transaction after a monthThis company has no customer service skills and is a scam in my opinion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The complaint is partially resolved, and thanks to Bebe Gear for acknowledging they owe me the refundI have spoken to my bank (who issued the credit card) and they advise that Bebe Gear should process the refund to the original credit card with which I paid for the rental (i.ethe credit card that Bebe Gear charged the $to)My bank will then transfer the amount to my new cardI would be grateful to receive confirmation that this has been done so that I can check with my bank to ensure that the refund is received.Please let me know if you require any further information.Thank you very much, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com, Re: ID [redacted] The day after I filed a complaint with the Revdex.com, the company emailed me saying they would be issuing a refund to meI was refunded in full on Sincerely, [redacted]

Hello** *** did rent a stroller from our company and when the hotel said the stroller was not there when we went on the schedule date to pick it up, we did charge her for the value of the item as stated in our terms and conditions if we are unable to retrieve itShe was notified and
was very helpful with information in assisting us to retrieve the stroller which we did. However the refund cannot be done to a different credit card numberWe ask that ** *** contact her credit card company and request a charge back for the amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is unacceptableI have already provided proof of the C$charge by BEBE GEAR on May **, 2015 and never received a response despite my numerous efforts to call, email and instant message on your website(see attachment for credit card statement once again)The burden should not be on me or the credit card company to file a report and conduct the investigation to obtain the refund from BEBE GEAR
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I needed two car seats when visiting my sister in ***Bebe Gear's website was easy to use and I was confident that the car seats would be delivered to her apartment between 7-11am on the day of our arrival so that she could pick my young family up from the airportMy *** and *** year old boys had to ride from the airport with no proper restraints because the seats never showed upI lost count of how many times I called Bebe Gear that day asking about my seatsThey were rude and uncaring about the situation, actually offering other rental company numbers to me rather than trying to get me the seatsFinally, I spoke to someone who promised the seats by 4:in the afternoon, no one showed up, no one calledI continued to call them on our vacation, leaving messages, no one ever called me back to explainTwo weeks ago I received an email stating that I would have my $refunded, this still has not happenedI will now have to follow up again with this company to get my money backWhen children's safety is involved, I take inept customer service quite seriously

Revdex.com:At this time, I have not been contacted by Baby's Vacation regarding complaint ID ***.I have contacted my credit company and have disputed the charge in question. They have issued me a temporary credit and are
also looking into the matter.Sincerely,*** ***

HelloI am not sure why ** ***l was unable to reach us as we have phone numbers and our new email address is *** as stated on the website. If she did not receive her order we will definitely look into why her order was not delivered and we do apologize for the
stress this has causedIt is never our intention to inconvenience anyone with children as our service is design to make things easierWe would need for ** *** to dispute the charge of $with her credit card company advising them that the product was not received. Thank you

What a terrible company. While they were friendly and courteous when making the reservation, they never delivered the rental gear and would not provide a status update despite making several calls the day of scheduled delivery. I would NEVER use them again and warn others against using them. When talking to a competitor about them, they said that they received hundreds of complaints from other customers.

A written apology will be mailed to [redacted].

Revdex.com:At this time, my complaint, ID [redacted] regarding Bebe Gear has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Bebe Gear regarding complaint ID [redacted].Sincerely,[redacted]

Hello We are sorry to hear the customer is still unsatisfied. The refund was issued which why she received a confirmation that we submitted a refund request  to her credit card company.  She need to  allow a few days for them to complete the process and she will see the credit. It is stated in our terms and conditions that the customer agrees to when they place the order that the card is charged at the time of order to reserved the item and that refunds take up to 7-21 business days to process like other merchants.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Baby's vacation,Your response, while appreciated, was the only real response I've received since attempting to communicate with your company regarding the delivery failure.  It's unfortunate that I had to go this route in order to get your attention.  Per your response, I called three times during your stated business hours and was told that the "system was down" and that the delivery driver would call me soon. I was told this each time I called. After 6pm when the items  still did not arrive, I called and left three voice messages so that the matter could be tended to the next business day upon opening. I never received a phone call regarding this matter.  In addition,  I emailed your company four times and received an automated reply almost 2 weeks after the failed delivery. The automated reply was general and did not address this matter specifically.   I find your business practices to be incompetent and unethical. Your [redacted] reviews are accurate. As stated before, I want a formal, written letter of apology.  My bank is already pursuing an investigation on your company and I will be reimbursed by them, but that does not excuse the pure negligence that occurred here on your part. Sincerely,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The refund was done to a [redacted] account with email [redacted] 6/**We will contact the customer to confirm the same email is used for [redacted].