Banfield Pet Hospital

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI thank Banfield Hospital for honoring my request and waiving the remaining balance on my accountMoving forward, I now know that if I ever have another pet and decide to do the OWP, I will have to frequently consult with the doctor to weigh the pros and cons of paying for the plan
Thank you, Revdex.com, for resolving this matter
Sincerely, *** *** ***

In the original complaint there were several references to requests for cancellations that Mr*** indicated were not followed up on, hence our focus on cancellations in our responseWe have reached out to the hospital leadership to discuss the frustrations Mr*** voiced regarding the lack of a follow up call and the difficulties he faced altering his contact informationNeither of these concerns, however invalidate the agreements or the care that has been provided
We are aware of leadership changes at this location and are working to address Mr***'s concerns with the current hospital leaders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:I request no direct contact from this business No emails, no faxes, no phone calls, no letters.I am requesting that you please respond directly to Revdex.com in an effort to resolve this matter

Complaint: ***
I am rejecting this response because:I cancelled after payment due to we didn’t own the animalWe were not notified we owed anything, and my balance was $at the time of payment receivedWe cancelled service, any business that gives customers to cancel it means cancel as that dayI do not know why it didn’t, but I felt harassed by the fact a collector is involved for something that should be cancelled.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:

Complaint: ***I am rejecting this response because: Clearly, someone is lying (again)I did reach out to my local Banfield Hospital and they were not at all responsive to my concernsIn fact, they wouldn't hear themI was simply directed to call an number, which I assume was a corporate office They were equally unresponsive This is inconsequential to me at this pointAlso, Banfield does NOT have the authority to dictate to me wgat responses I choose to takeRegards, *** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: They called me and tried to say that they offered us a drop-off appointment, and that is absolutely UNTRUE. I'm at work and didn't have time to argue and entertain the nonsense that I was being fed over the phone. In the past (and not the most recent past), a drop-off appointment was offered, but I do not trust ANYONE, especially a department store, with my pet without my husband or I being present. No where in the Wellness Plan contract, did it mention that we would have to drop-off our pet for an appointment. That's absurd.Sincerely,*** ***

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
All anesthetic procedures in Wellness Plans include
one pre-anesthetic blood screening to help ensure Pets are healthy enough for anesthesia/surgeryIf the pre-anesthetic blood screen reveals a condition that needs further attention and the procedure is postponed, the member will be responsible for the cost of the blood work at the time the abnormality is found (unless there is another blood work available in the plan)The pre-anesthetic blood work included in the plan is available only on the day the surgical or dental procedure is performed
We have been made aware that leadership for this hospital has attempted to connect with our clientThe hospital has not received follow up from our clientWe highly encourage our client to communicate with them directly regarding this matter

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsAlthough we appreciate the opportunity to resolve any and all client concerns, we do not feel that this avenue
of communication is appropriate for concerns of a medical natureThis concern would be best addressed directly with the attending VeterinarianWe have passed on your concerns to the hospital
We have been made aware that the local hospital has reached out to you regarding your experience

Did a great job, professional

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Sorry but this is unacceptableWhat you have done to my cat for minutes is not worth over $You're a corporation and I'm not using you guys again and will tell everyone to avoid your companyYou guys don't take care of petsYou KILL them and rip pet owners offI feel paying over $to your corporation is enoughThis is ridiculous and your company does a poor jobYou weren't even helping me until I got the Revdex.com involvedI stand at paying no further to Banfield and to cancel me
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
The Wellness Plan enrolled my Ms*** for
Trooper was a preventative care plan in which the cost was divided into monthly installmentsUnder this yearly agreement, Ms *** agreed to the terms and conditions of the planThis includes the annual cost of $The plan for Trooper was cancelled on July 5th, after being past due for a period of daysThe remaining balance that is shown due of is the total of the remaining installments that were not paid for the plan yearMs***’s plan was active up until March 3rd of when the automatic draft was declined by Ms***’s financial institutionSince services were utilized by the client, we are unable to offer a refund as requested by the client
Ms*** has paid the balance owed and we are in the process of removing the account from collections as paid in full

Banfield will not release medical records to a third party without the owner of records authorization or a subpoenaAs *** *** is not listed on the account as the owner, co-owner or authorized contact for this pet we cannot provide *** *** with a copy of the records for the 12/
visit or any of the other visits on recordFurthermore we were unable to, and did not, release the pet into anyone's care that was not listed on the medical record
We would encourage *** *** to either obtain the records through *** *** or through the local PD who were also involved in this matter

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matter
We are very sorry to hear about the loss of your
beloved pet, *** Our thoughts are with you during this difficult timePlease accept our deepest condolences
Banfield OWPs are a package of itemized and discounted preventive veterinary care services, such as vaccines, exams, and dental cleaningsThis package of services is designed to be delivered over the course of a year at any Banfield Pet HospitalClients can elect to spread the cost of the OWP over a year with equal monthly payments or they can elect to pay up front for the entire annual cost of the OWP
As indicated in the terms, OWPs auto-renew on an annual basisAlso, as indicated in the terms a client can cancel an OWP at any time but if cancelled four or more days after the effective date, Banfield is entitled to recover the lesser of (1) the retail value of services used under the OWP or (2) the remaining monthly payments due under the terms of the OWP
The amount paid for this OWP was $The hospital was able to provide services and discounts that totaled $As this amount is greater than the OWP a refund is not due
We have been made aware that the local hospital leadership has reached out to you regarding your experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for forwarding a copy of the complaint from our client *** ***Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsWe appreciate the opportunity to address this matterWellness Plans are not insurance; they are discount
membership plans designed to help make top quality veterinary care convenient and affordableUnlike insurance, plan services should always be used; not only if the Pet is ill or injuredWellness Plans include only the discounted services listed on the agreement, so there is no need to list exclusions, deductibles or co-paymentsWellness Plan services are provided at deep discounts under an annual agreementAgreements may be cancelled at any timeHowever, if an agreement is cancelled before the end of its term, the client is responsible for the remaining payments on the plan or the full retail value for services and discounts used under the plan, less payments received (whichever is less) regardless of Pet status including Pet death or Pets given awayIn this case, *** received services and discounts with a retail value totaling $Ms*** has paid one payment @ $towards the services receivedThe amount owed to cancel the Optimum Wellness Plan is $According to the agreement signed by Ms***, she is responsible for fulfilling her obligation under the Optimum Wellness Plan

Yes I would have continued with the program but the local store closed and it was a distance to the other one I did call in 12/and 06/and was told my membership was cancelled It was not and I was charged for many more months I just dont think its fair and I am not getting a refund so I must try social media and the Attorney Generals Office Thank you for the detailed response
Complaint: ***I am rejecting this response because:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **