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Autonomous Rating
Address: 21800 Opportunity Way, Riverside, California, United States, 92518-3100
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I love my Autonomous Elevated Desk. Prior to having this ergonomic setup I was having terrible pain in my neck that radiated into my fingers. My pain is gone after a month of using this setup and the desk looks awesome and is so much more functional than my cluttered original. I called Autonomous for assistance and they were quite responsive and helpful. My experience was quite positive and I would purchase from them again.
great products. I bought a sit/stand desk and arrived on time and is a great product. When this quarantine started, I ordered a monitor arm. it took longer to deliver, but they sent emails telling me of the reasons for delay and ultimately switching carriers.
Ordered my chair, got it in less than 10 days. Very easy to assemble. Very happy with my purchase!
We ordered two standing desks from Autonomous. There was a slight mix up with the shipping but that was easily fixed with a phone call. All the representatives were nice and pleasant to work with. The desks are very good quality and were very easy to assemble.
The rocking stool is exactly what I need for my reiki practice—it adjusts high enough and soeasily this I can move it as needed during a session without disrupting the client.
It also arrived within a few days of my order.
I highly recommend it.
I ordered a suitcase and was very pleased with the quality. It was perfect as it is hard shelled and I am able to wipe down with Clorox wipes due to covid when I leave an airport. Delivery was as expected. Will purchase again.
I have been trying to contact this company for the past three days. When I originally ordered I put in my new address, for some odd reason it did not process my new address. I been trying to change the address through the company chat, which is horrible and now over all I just want to cancel it. I have been trying to contact through email and the chat for three days and just want someone to cancel the order for me. Also it would be appreciated if the chat on the website is fixed or changed I would go from 99 in line to 16 and then back to 36 which is over all frustrating. I understand that this covid is a challenge but does not help poor website quality.
Hi ***,
Thank you for reaching out. I am so very sorry for the delay in handling your requests. I see that your order was canceled and refunded. I have attached your refund receipt for your records, please let me know if there is anything else I can assist you with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14***, and find that this resolution is satisfactory to me.
My Autonomous desk has made my WFH experience so much better! I also do a bit of gaming and I've found that I really enjoy playing when standing. The desk itself looks and feels great, the motor is very quiet when moving up and down, and the setup only took roughly 25mins.
I was referred to Autonomous by a friend and I 100% recommend their products to others
I have been trying to contact this company for the past three days. When I originally ordered I put in my new address, for some odd reason it did not process my new address. I been trying to change the address through the company chat, which is horrible and now over all I just want to cancel it. I have been trying to contact through email and the chat for three days and just want someone to cancel the order for me. Also it would be appreciated if the chat on the website is fixed or changed I would go from 99 in line to 16 and then back to 36 which is over all frustrating. I understand that this covid is a challenge but does not help poor website quality.
Hi ***,
Thank you for reaching out. I am so very sorry for the delay in handling your requests. I see that your order was canceled and refunded. I have attached your refund receipt for your records, please let me know if there is anything else I can assist you with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14***, and find that this resolution is satisfactory to me.
I ordered two chairs on may 22, 2020. I have yet to receive a tracking number, I have contacted them in every which way, email , tried to call, tried to message over their chat and still no response. I feel like this is a scam and that I lost the 700$ that I spend for two chairs. I spent 7 hours today on the chat message with them and not once did I get a reply from them.
Hi ***,
Thank you for reaching out. I am so very sorry for the delay in getting a response in regards to your estimated ship date for your order. No it is not a scam. You can track your order on our track my order page for up to date status on your order: https://www.autonomous.ai/track-your-order. Your order has an estimated ship date of July 3rd as shown on the website as well as the confirmation email. You will receive a confirmation email within 24 hours of your orders shipping out (or the next business day). That email will provide your tracking number. You can track your shipment on fedex.com or UPS.com. Please let me know if there is anything else that I can assist you with at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14***4, and find that this resolution is satisfactory to me.
I ordered two chairs on may 22, 2020. I have yet to receive a tracking number, I have contacted them in every which way, email , tried to call, tried to message over their chat and still no response. I feel like this is a scam and that I lost the 700$ that I spend for two chairs. I spent 7 hours today on the chat message with them and not once did I get a reply from them.
Hi ***,
Thank you for reaching out. I am so very sorry for the delay in getting a response in regards to your estimated ship date for your order. No it is not a scam. You can track your order on our track my order page for up to date status on your order: https://www.autonomous.ai/track-your-order. Your order has an estimated ship date of July 3rd as shown on the website as well as the confirmation email. You will receive a confirmation email within 24 hours of your orders shipping out (or the next business day). That email will provide your tracking number. You can track your shipment on fedex.com or UPS.com. Please let me know if there is anything else that I can assist you with at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14***4, and find that this resolution is satisfactory to me.
I purchased a chair on May 22. I would like to cancel my order as by the time the item will ship I will not need it. The business however makes it impossible to cancel orders through their site. The chat system is broken, kicking me out multiple times after several hour waits and several emails have gone unanswered. The difficulty in being able to cancel an order is unacceptable.
Hi ***,
Thank you for reaching out. I see that your order has been canceled and refunded. I am so very sorry in the delay in getting this resolved for you. If you need anything else please feel free to reach out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***63, and find that this resolution is satisfactory to me.
I purchased a chair on May 22. I would like to cancel my order as by the time the item will ship I will not need it. The business however makes it impossible to cancel orders through their site. The chat system is broken, kicking me out multiple times after several hour waits and several emails have gone unanswered. The difficulty in being able to cancel an order is unacceptable.
Hi ***,
Thank you for reaching out. I see that your order has been canceled and refunded. I am so very sorry in the delay in getting this resolved for you. If you need anything else please feel free to reach out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***63, and find that this resolution is satisfactory to me.
I ordered a chair from this company on April 24th and was informed it would arrive in two weeks. when it didn't arrive in two weeks, I tried calling, emailing and chatting to cancel the order. I left messages and sent several emails to cancel the order. I subsequently bought the same chair via amazon and received it in two days. this company not only ignored all of my communications but had the assiduity to charge my credit card. I don't know what the issue is, but they need to REFUND my purchase or I will file a complaint with Amex.
I ordered a chair from this company on April 24th and was informed it would arrive in two weeks. when it didn't arrive in two weeks, I tried calling, emailing and chatting to cancel the order. I left messages and sent several emails to cancel the order. I subsequently bought the same chair via amazon and received it in two days. this company not only ignored all of my communications but had the assiduity to charge my credit card. I don't know what the issue is, but they need to REFUND my purchase or I will file a complaint with Amex.
I purchased a desk on April 24 and was told there would be delays shipping because of COVID. I've checked their tracking website a few times and started getting worried last week when my order still showed as 'processing' status.
Today is May 20th, and there has been no change to my order status in almost a month. I went on the website chat Queue for 3 hours today and my place in line kept flipping around until it finally kicked me out. I've sent 3 emails in the past 3 weeks - these all went unanswered and the auto response says that they can't answer phone calls until April 30th.... so I'm worried at this point that they've gone out of business as there seems to be no human updating any of the auto-responses or chatbot activity to actually handle customer inquiries.
Hello ***,
Thank you for reaching out. I am so sorry we have not gotten back to you via email. We have been hit with an unexpected number of requests due to the stay at home order and so many of our customers needing desk and chairs suddenly. We have been working to get new reps hired to help us be able to get an answer to each and every request that reaches out. I am glad you were able to get in touch with me here however so I can provide some information on your order. I pulled up your order and I see that your desk has an estimated ship date of May 29th, as shown on the website at the time of purchase and sent via email included in your confirmation email. Additionally we do have another resource for you to keep track and see up to date status of your order on our track your order page on our website: https://www.autonomous.ai/track-your-order. You will also note the estimated ship date on this page as well for you. Once we have the product in our warehouse we will ship your order out to you and you will see it updated on that page. We will also send you a new confirmation email with your tracking information. We seem to be right on track to meet the estimated ship date of May 29th. Please let me know if you have any additional questions that I can assist you with at this time.
I have had a couple of different issues with this company. Initially issue was related to Delivery. I placed the Ordered on April 20th. Order Number: 319375 and Estimated Shipment Date was May 1st.
But item did not get shipped by May 1st, after sending emails, they told that Fedex is having issues, and they have not picked up the package. Emailed on May 5th and asked them to please cancel this order, and issue refund back to my credit card.
Emailed couple of times to cancel the order, but there was no response.
Finally, they sent an email stating they have changed the carrier from Fedex to UPS, and it will get delivered.
And finally I received it on May 13th.
I was reluctant to open the box, but anyway decided to open it out of curiousity.
Everything seemed fine, until I tried to use the handle to adjust the backrest. The backrest is now stuck at an angle, no matter what
I did it is locked in that backward position and it is not coming back to the straight and normal position. This has been an ordeal
waiting for so long for it to get delivered and now it is not functional.
I emailed autonomous on May 18th, and have told them that I want to disassemble and send it back and get a refund.
Also sent picture that shows the backrest stuck and seat slightly tilted upwards as a result of that.
So far I have not received any response from autonomous.
At this point, given that they have 30 day trial period(from the day item was delivered which is May 13th), I just want autonomous to send me a shipping label, so that I can dis-assemble
and ship it back to them and issue a refund.
Hello ***,
Thank you for reaching out so I can get this taken care of for you. I am so very sorry we are so behind on getting back to all of our customer requests. We are working on getting caught up. As I am sure you can imagine the stay at home order caught us off guard and we have been handling an influx in requests that we were not equipped to handle. Thankfully we have been able to get some more reps and now we are able to start handling requests much faster. I have attached return labels for your order. You can attach them to your packages and drop them at your local fedex center. Once we receive those back in our warehouse we will issue your full refund. Once your refund has been processed you will receive a confirmation email. Please allow 3-5 days for those funds to be reflected in your account. If there is anything else I can do for you I am happy to assist, feel free to reach out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14***4, and have some updates to report.I received this Myochair on May 13th, 2020. So as per their policy, if the unit is defective, we have 30 days to return the chair.In my case, although the chair got stuck backwards, before I tried to dis-assemble, I tried one more time to release the lock, and to my surprise, I was able to release the lock, and the backrest of the chair came back to its straight and normal position.And let me also say that, the chair has a good quality look and finish, and it appears to be made with good quality material, but I just wish it didnt have these issues. So at this time, since it is still within the 30-day return period, I would like to test the backrest a couple of times, before I can conclude that there are no issues. If the chair gets stuck again, then I will use the Fedex shipping label to return it.So for time being, I will keep this chair, unless the issue comes back again.One question I do have for autonomous is, I believe there is a warranty for 1 year for this chair.If the issue comes up again, after the 30day return period, is it possible to return it based on the 1 year warranty.Please let me know.
I purchased a desk on April 24 and was told there would be delays shipping because of COVID. I've checked their tracking website a few times and started getting worried last week when my order still showed as 'processing' status.
Today is May 20th, and there has been no change to my order status in almost a month. I went on the website chat Queue for 3 hours today and my place in line kept flipping around until it finally kicked me out. I've sent 3 emails in the past 3 weeks - these all went unanswered and the auto response says that they can't answer phone calls until April 30th.... so I'm worried at this point that they've gone out of business as there seems to be no human updating any of the auto-responses or chatbot activity to actually handle customer inquiries.
Hello ***,
Thank you for reaching out. I am so sorry we have not gotten back to you via email. We have been hit with an unexpected number of requests due to the stay at home order and so many of our customers needing desk and chairs suddenly. We have been working to get new reps hired to help us be able to get an answer to each and every request that reaches out. I am glad you were able to get in touch with me here however so I can provide some information on your order. I pulled up your order and I see that your desk has an estimated ship date of May 29th, as shown on the website at the time of purchase and sent via email included in your confirmation email. Additionally we do have another resource for you to keep track and see up to date status of your order on our track your order page on our website: https://www.autonomous.ai/track-your-order. You will also note the estimated ship date on this page as well for you. Once we have the product in our warehouse we will ship your order out to you and you will see it updated on that page. We will also send you a new confirmation email with your tracking information. We seem to be right on track to meet the estimated ship date of May 29th. Please let me know if you have any additional questions that I can assist you with at this time.
I have had a couple of different issues with this company. Initially issue was related to Delivery. I placed the Ordered on April 20th. Order Number: 319375 and Estimated Shipment Date was May 1st.
But item did not get shipped by May 1st, after sending emails, they told that Fedex is having issues, and they have not picked up the package. Emailed on May 5th and asked them to please cancel this order, and issue refund back to my credit card.
Emailed couple of times to cancel the order, but there was no response.
Finally, they sent an email stating they have changed the carrier from Fedex to UPS, and it will get delivered.
And finally I received it on May 13th.
I was reluctant to open the box, but anyway decided to open it out of curiousity.
Everything seemed fine, until I tried to use the handle to adjust the backrest. The backrest is now stuck at an angle, no matter what
I did it is locked in that backward position and it is not coming back to the straight and normal position. This has been an ordeal
waiting for so long for it to get delivered and now it is not functional.
I emailed autonomous on May 18th, and have told them that I want to disassemble and send it back and get a refund.
Also sent picture that shows the backrest stuck and seat slightly tilted upwards as a result of that.
So far I have not received any response from autonomous.
At this point, given that they have 30 day trial period(from the day item was delivered which is May 13th), I just want autonomous to send me a shipping label, so that I can dis-assemble
and ship it back to them and issue a refund.
Hello ***,
Thank you for reaching out so I can get this taken care of for you. I am so very sorry we are so behind on getting back to all of our customer requests. We are working on getting caught up. As I am sure you can imagine the stay at home order caught us off guard and we have been handling an influx in requests that we were not equipped to handle. Thankfully we have been able to get some more reps and now we are able to start handling requests much faster. I have attached return labels for your order. You can attach them to your packages and drop them at your local fedex center. Once we receive those back in our warehouse we will issue your full refund. Once your refund has been processed you will receive a confirmation email. Please allow 3-5 days for those funds to be reflected in your account. If there is anything else I can do for you I am happy to assist, feel free to reach out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14***4, and have some updates to report.I received this Myochair on May 13th, 2020. So as per their policy, if the unit is defective, we have 30 days to return the chair.In my case, although the chair got stuck backwards, before I tried to dis-assemble, I tried one more time to release the lock, and to my surprise, I was able to release the lock, and the backrest of the chair came back to its straight and normal position.And let me also say that, the chair has a good quality look and finish, and it appears to be made with good quality material, but I just wish it didnt have these issues. So at this time, since it is still within the 30-day return period, I would like to test the backrest a couple of times, before I can conclude that there are no issues. If the chair gets stuck again, then I will use the Fedex shipping label to return it.So for time being, I will keep this chair, unless the issue comes back again.One question I do have for autonomous is, I believe there is a warranty for 1 year for this chair.If the issue comes up again, after the 30day return period, is it possible to return it based on the 1 year warranty.Please let me know.
Fairly straight forward complaint.
APRIL 5TH - I ordered a chair from Autonomous AI with an estimated ship date of May1st.
APRIL 30th - I got an email from Autonomous AI saying that shipping would be delayed due to COVID. They gave me the Warehouse Managers name and said that it shipped. They also provided a tracking number.
MAY 4TH - I then sent a follow up email as the item had a label created but no shipping.
MAY 5TH - I got an email from autonomous saying the shipping email was an error and they are working on it.
MAY 11th & 13th - Sent follow up emails with NO response.
MAY18th - Been waiting for over 20 mins with online chat to see if they can give me an answer.
Hello ***,
Thank you for reaching out and letting us know about the issues that you had during the ordering processing. We ran into a major issue with our carrier and have been able to resolve that now although that does not help you retroactively. I understand completely the frustration and annoyance in the entire situation. I am happy to offer a refund for you in the amount of $45 for all of the complications. I see at this point that your order has delivered to you. If there are any issues with your chair please let me know! And let me know if you would like me to refund that back to the card on file.