Autonomous

I ordered the Ergo Chair 2 on May 9th and patiently waited until 6th of June as order details mentioned shipment data as 6/6. But on 5th I received an email stating that the shipment is delayed by a week and the new shipment will be 12th. So, I waited again for a week and to my surprise, I got another email on 12th stating that the shipment is further delayed with a new shipment date on 18th. So, I reached out to their customer service team via chat (with wait time around 3 hours) to see what's going one. The customer service team assured that the item will be sent by 18th. So I waited a few more days and reached out to the customer service team on 17th as I did not receive any notification by then, To my dismay, they said the item is further delayed as it is backordered. At that point, I asked the representative if they have any other chair like Myo or another color in Ergo Chair 2 in stock, but she said both the models are backordered. So I ended up canceling the order so that I can use the money elsewhere. Please note that they charge your credit card once your order has been placed not when they ship out the item. One logical explanation is that Autonomous has a lot of B2B customers who get more priority due to large orders so they are probably keeping B2C customers in low priority causing delays to customers like me. I wish I hadn't ordered the item as my experience has been bad so far. I'm sure I will not order any item from this business again and will not recommend it to anybody.

I ordered the Ergo Chair 2 on May 9th and patiently waited until 6th of June as order details mentioned shipment data as 6/6. But on 5th I received an email stating that the shipment is delayed by a week and the new shipment will be 12th. So, I waited again for a week and to my surprise, I got another email on 12th stating that the shipment is further delayed with a new shipment date on 18th. So, I reached out to their customer service team via chat (with wait time around 3 hours) to see what's going one. The customer service team assured that the item will be sent by 18th. So I waited a few more days and reached out to the customer service team on 17th as I did not receive any notification by then, To my dismay, they said the item is further delayed as it is backordered. At that point, I asked the representative if they have any other chair like Myo or another color in Ergo Chair 2 in stock, but she said both the models are backordered. So I ended up canceling the order so that I can use the money elsewhere. Please note that they charge your credit card once your order has been placed not when they ship out the item. One logical explanation is that Autonomous has a lot of B2B customers who get more priority due to large orders so they are probably keeping B2C customers in low priority causing delays to customers like me. I wish I hadn't ordered the item as my experience has been bad so far. I'm sure I will not order any item from this business again and will not recommend it to anybody.

Terrible customer service. Has missed all shipping dates and they do not respond to emails or the online chat. Do not order from them.

they have been lying to me for over a month. 3 shipping dates came and went. then finally I received a tracking number only to wait 5 days to see it never left their office. so it seems as if they created a shipping label only to keep my money. not to mention they are still selling a product that they cant even fill orders for. i've been kicked out of online chat several times before ever getting to talk with someone. I have had several people give me fake reasons of what the problem is. now I want a refund but there is nothing but an automated message telling everyone to email or chat. I demand a refund and now it looks like I may be out 500 dollars for a desk I bought for my wife. these people should be arrested for fraud. they are fraudulently selling a product they dont have and apparently cant get, and then lying to keep people hard earned money.

they have been lying to me for over a month. 3 shipping dates came and went. then finally I received a tracking number only to wait 5 days to see it never left their office. so it seems as if they created a shipping label only to keep my money. not to mention they are still selling a product that they cant even fill orders for. i've been kicked out of online chat several times before ever getting to talk with someone. I have had several people give me fake reasons of what the problem is. now I want a refund but there is nothing but an automated message telling everyone to email or chat. I demand a refund and now it looks like I may be out 500 dollars for a desk I bought for my wife. these people should be arrested for fraud. they are fraudulently selling a product they dont have and apparently cant get, and then lying to keep people hard earned money.

I ordered a desk and haven't receive it as expected. I've followed up with the online service desk and haven't received any updates or response from customer service.

I ordered a desk and haven't receive it as expected. I've followed up with the online service desk and haven't received any updates or response from customer service.

I am very worried about this transaction. I ordered a baby blue ErgoChair 2 [order number can be provided, I don't know if it is identifying information] on April 11th which arrived a few days ahead of schedule on May 28 (original shipping date was June 05). I immediately noticed the box stated that they had sent me an all black chair, not the baby blue ordered. As this was not the product I requested I tried to initiate a return and replacement. I tried in vein to get a hold of their virtual customer service department (the only contact option available) on the 28th four multiple hours. The system always began at 99 and would let me get to between 42-21 before kicking me off. On the 29th I called right when the virtual center opened and was able to text with a representative (***) after approximately 3 hours. She sent me a UPS return label (I should note that the email had no file type and I had to get some technical support to save it as a PDF) and I completed the online ground pick-up for the first available date (June 02, 2020) [confirmation number can be provided, I was not sure if it was identifiable information]. During the exchange on the 29th I also requested a new order number, or confirmation of return, and shipping date be provided. This was not done. I followed up, via email, after getting booted off the virtual system again on the 2nd and 5th of June requesting a new order number (as the existing order shows the order as shipped), confirmation of return, and my new shipping date. I also tried to get a hold of the company via the PayPal website. Despite my repeated attempts, I have not received a single reply.

I have never been in this situation before so I filed a claim with PayPal in addition to filing out this form.

I am very worried about this transaction. I ordered a baby blue ErgoChair 2 [order number can be provided, I don't know if it is identifying information] on April 11th which arrived a few days ahead of schedule on May 28 (original shipping date was June 05). I immediately noticed the box stated that they had sent me an all black chair, not the baby blue ordered. As this was not the product I requested I tried to initiate a return and replacement. I tried in vein to get a hold of their virtual customer service department (the only contact option available) on the 28th four multiple hours. The system always began at 99 and would let me get to between 42-21 before kicking me off. On the 29th I called right when the virtual center opened and was able to text with a representative (***) after approximately 3 hours. She sent me a UPS return label (I should note that the email had no file type and I had to get some technical support to save it as a PDF) and I completed the online ground pick-up for the first available date (June 02, 2020) [confirmation number can be provided, I was not sure if it was identifiable information]. During the exchange on the 29th I also requested a new order number, or confirmation of return, and shipping date be provided. This was not done. I followed up, via email, after getting booted off the virtual system again on the 2nd and 5th of June requesting a new order number (as the existing order shows the order as shipped), confirmation of return, and my new shipping date. I also tried to get a hold of the company via the PayPal website. Despite my repeated attempts, I have not received a single reply.

I have never been in this situation before so I filed a claim with PayPal in addition to filing out this form.

My order was lost by Fedex and I have no way to contact the company. I have spent multiple hours on phone with fedex and trying to contact autonomous over chat. There is no customer support channel functional (chat or phone) and haven't heard back over email either. I expect the company to send me a new desk ASAP or cancel my order. I would rather order from some company that cares about the customers enough to have a support channel.

Ordered the Ergochair 2 on May 13th with the understanding that it may take a little longer for shipping due to Covid concerns. Fast forward to June 5th and received an email that my chair was almost ready to ship. Then on June 10th I recieve another email saying there was a delay and my order will now ship between the 18th-24th. I want to be able to give a positive review about my experience with the chair but every day I am regretting the purchase more. It is impossible to get in contact with customer support even though the company is incredibly active on social media such as Instagram and Twitter and constantly answers comments on those sites. If your product is back ordered which clearly seems to be the case with so many of these customers you need to communicate that. This cant all be on FedEx, I've ordered 2 different items shipped by FedEx in the same time frame and received them in <1 week.

Ordered the Ergochair 2 on May 13th with the understanding that it may take a little longer for shipping due to Covid concerns. Fast forward to June 5th and received an email that my chair was almost ready to ship. Then on June 10th I recieve another email saying there was a delay and my order will now ship between the 18th-24th. I want to be able to give a positive review about my experience with the chair but every day I am regretting the purchase more. It is impossible to get in contact with customer support even though the company is incredibly active on social media such as Instagram and Twitter and constantly answers comments on those sites. If your product is back ordered which clearly seems to be the case with so many of these customers you need to communicate that. This cant all be on FedEx, I've ordered 2 different items shipped by FedEx in the same time frame and received them in <1 week.

My order was lost by Fedex and I have no way to contact the company. I have spent multiple hours on phone with fedex and trying to contact autonomous over chat. There is no customer support channel functional (chat or phone) and haven't heard back over email either. I expect the company to send me a new desk ASAP or cancel my order. I would rather order from some company that cares about the customers enough to have a support channel.

I placed my order on may 6th 2020 half of my order was shipped and I was told the other half would ship 6/6/2020 I was fine waiting I am now out side the return period for my half an order and I was told that the rest of my order would not ship until 8/7/2020.... a full 3 months past my order date why advertise items that you can not ship in a timely fashion... they did however offer to ship me an item I did not want or refund half my order. then to top it all off they disconnected the chat when I was trying to get this resolved... they are not taking calls at this time and I believe I might have uncovered a scam where they are altering the reviews on there web site while I do not believe this is illegal.... it is defiantly unethical.... I think I might take the time to dig into this as there disconnecting of my chat while trying to do be polite has infuriated me.

I placed my order on may 6th 2020 half of my order was shipped and I was told the other half would ship 6/6/2020 I was fine waiting I am now out side the return period for my half an order and I was told that the rest of my order would not ship until 8/7/2020.... a full 3 months past my order date why advertise items that you can not ship in a timely fashion... they did however offer to ship me an item I did not want or refund half my order. then to top it all off they disconnected the chat when I was trying to get this resolved... they are not taking calls at this time and I believe I might have uncovered a scam where they are altering the reviews on there web site while I do not believe this is illegal.... it is defiantly unethical.... I think I might take the time to dig into this as there disconnecting of my chat while trying to do be polite has infuriated me.

This has been one of the worst experiences. As much as I try to support small businesses, this company has the worst customer services. I received the MyoChair recently. Unfortunately, I can't use it. The product is useless. Every time I sit in it, I get cramped in my shoulders, and my back and neck start getting stiff and I feel Pain. The back of the chair is not providing any support for my back and this has been a miserable experience especially that I waited a long time to get the chair. I had high hopes based on the reviews I read! Well, I can't use the chair and I need to return it. After 3 days of trying to get hold of the customer support, I finally got someone through a chat telling me that nothing can be done because I don't have the original package. They won't accept that I will package it myself. I requested to contact her manager who ignored my emails and never responded. I finally reached out to the owner on LinkedIn and he ignored my message as well. Bottom line, this company uses marketing tactics to lure new customers, but they don’t care about their customers. This is a small company that hopes to become rich overnight on the expense of deception. All what I am asking for is the ability to return the product and get my refund back.

I ordered an ErgoChair 2 on May 10th. The delivery date of June 4th was stated on the receipt but the long leadtime was not provided on the site at the time of order. On June 4th I received an email from Autonomous that "Great news!
We just checked with our Warehouse Manager *** on your order, and it was shipped earlier today. You can track it...". Indeed UPS notified me that a tracking number was created, however, the package was never delivered to UPS. I have seen other customers with the same complaint. It is a scam! They charge your account on order, not upon shipment, then falsely claim that the package shipped when they know that they did not deliver it to the carrier. Multiple emails go unanswered and live chat is "DEAD". Tried calling and cannot get through.

I ordered a MyoChair from Autonomous on May 18 and they kept postponing the shipping date on my item. Due to the delay, I have decided to cancel the order before they shipped out the chair. However, the only way to cancel an order is to contact live chat support, which takes forever to reach. I have been waiting in a queue for 3 hours and they decided to disconnect me and ask me to reconnect again. This happened multip*** times throughout two days. I still could not reach their customer service. They could easily add a button to cancel orders that are not shipped out yet. Instead, they make it as hard as possib*** for consumers to cancel their orders. This company has very questionab*** business practice and I would not recommend anyone to buy from them.

This has been one of the worst experiences. As much as I try to support small businesses, this company has the worst customer services. I received the MyoChair recently. Unfortunately, I can't use it. The product is useless. Every time I sit in it, I get cramped in my shoulders, and my back and neck start getting stiff and I feel Pain. The back of the chair is not providing any support for my back and this has been a miserable experience especially that I waited a long time to get the chair. I had high hopes based on the reviews I read! Well, I can't use the chair and I need to return it. After 3 days of trying to get hold of the customer support, I finally got someone through a chat telling me that nothing can be done because I don't have the original package. They won't accept that I will package it myself. I requested to contact her manager who ignored my emails and never responded. I finally reached out to the owner on LinkedIn and he ignored my message as well. Bottom line, this company uses marketing tactics to lure new customers, but they don’t care about their customers. This is a small company that hopes to become rich overnight on the expense of deception. All what I am asking for is the ability to return the product and get my refund back.

I ordered an ErgoChair 2 on May 10th. The delivery date of June 4th was stated on the receipt but the long leadtime was not provided on the site at the time of order. On June 4th I received an email from Autonomous that "Great news!
We just checked with our Warehouse Manager *** on your order, and it was shipped earlier today. You can track it...". Indeed UPS notified me that a tracking number was created, however, the package was never delivered to UPS. I have seen other customers with the same complaint. It is a scam! They charge your account on order, not upon shipment, then falsely claim that the package shipped when they know that they did not deliver it to the carrier. Multiple emails go unanswered and live chat is "DEAD". Tried calling and cannot get through.