Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I signed up for local phone service only with Verizon for my lifeline systemVerizon puts charges on bills for service I did not orderThey add charges for way calling, and calling call outdide my zone, I did not orderVerizon customer service tell lies about charges, that calls made outside my calling zoneWhen ask to send a copy of it they refusedWho is watching this unethical business practices of VerizonI will not pay for services I dod not order or doI have a cell phoneVerizon should be monitored and I am keeping a track before I report this to the authorityThis type of business practice is unethical and wrongThank you Why are the taxes more than half my billPlease explain thatPhone bill is $, taxes $
I would like accurate phone bill for the service I ordered $And is the taxes correct $Is highIs this correctThey customer service rep tells liesThey need too be honest and I am keeping a record
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Verizon contacted the customer an advised that the refund for $was submitted and he should receive it in the next 7-business daysVerizon apologizes for any inconvenience because of this matter
A review of records shows that the fee for two outlet installations was not included on the confirmation email sent to you when you placed your orderAn adjustment of $(includes tax) has been applied to your account for the outlet installation feesThe adjustment will appear on your
bill dated 1/*/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The check narrowly arrived at the correct address but with the incorrect name.Since, over the course of nearly three months, Verizon has proven to be incapable of correcting a relatively minor and administrative error, I endorsed the check with both the incorrect and correct names.My bank has a week to reject my attempt to cash the checkIf they reject the check, I will inform you
Sincerely,
*** ***
Subsequent to the complaint, Verizon submitted a credit deletion request to all reporting agencies for account number ending ***. Additionally, a Credit Deletion Letter has been mailed to the customer on January **,
Thank you for sharing your concernsPlease be assured that we take complaints like yours seriouslyVerizon is committed to providing quality serviceUpon closure of the original complaint the issues raised in your complaint were shared with Verizon’s leadership team for review and analysisAgain, we apologize for the problems you encountered and only hope we can regain your trust and confidence
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, if executed, is satisfactory to me and the matter will be considered resolved upon receipt of the refundWe reserve the right to reopen/ refile this complaint if further billing continues, if the account is sent to collections, or if the refund is not received within the time frame promised
Sincerely,
*** ***
Company records reflect that over the past two years, Company records reflect four (4) trouble reports for voice service and seven (7) trouble reports involving compromised high-speed internet (DSL) service. I was unsuccessful in attempts to reach *** ***. Nevertheless,
on behalf of Verizon, I apologize for his experiences. Additionally, I authorized our billing department to issue a three-week service credit against both *** ***’s former voice and internet services at $and $25.90, respectively, and totaling $60.76. Consequently, *** ***’s February **, final bill that initially totaled $is now reduced to $40.64. I also sent an apology letter to *** *** advising of this information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[I received a follphone call from Verizon over a week ago to discuss the complaint and I indicated to them that I had spent numerous hours over the past several months discussing the missing points repeatedly with them and had spent additional time gathering information to email them requested documentation on numerous occasions and was not satisfied with them simply awarding my points in which I was already entitled to at this point. I informed them that I had to use existing points and also pay monetary fees to rent movies because of the lack of their issuing my entitled points to me and would expect to be compensated with additional points for this reason as well as my time and frustrations. I was informed that Verizon would be contacting me to resolve this matter and they have failed to do so. I expected them to contact me and address this matter timely. As of today, 9/*/2016, they have not done so. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** Case *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention*** *** expressed concern regarding not receiving credit for a pay per view eventAccording to our records, there
was not a charge billed for a pay per view event on the June **, statement; however, a credit was issued on June **, to clear the charge of $for the fight. When the July **, statement prints; it will reflect the pay per view event was cleared We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing this caseSincerely, *** * ** Executive Relations
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, *** *** expressed concern about her internet services not workingUpon review, Verizon communicated with *** *** on 10/**/and apologized for her
inconvenienceVerizon noted *** *** entered a trouble ticket on 10/**/and it was closed on the same dayVerizon assisted with troubleshooting and restored the networkHowever, *** *** advised she was not satisfied with the $courtesy credit that was offered to herVerizon’s executive relations reviewed the complaint and as a courtesy issued a credit in the amount of $which was a half month’s creditFurthermore, I have left my number with *** *** should she have any additional questions or concerns
Verizon records show the credit was refunded via check on 03/**/16. Verizon's Consumer Financial Services Escalation team representative spoke with *** *** on 03/**/and advised of the actions.We trust this information will help to resolve *** *** concerns
Verizon called and spoke to *** ** at ###-###-#### (final bill account # ***) apologized for his online Verizon account stating that he has no balance dueHowever, customer requested mail him duplicate copies of July and Aug bills and customer will contact me when he receives if
has any further questionsOffered to explain amount due to customer now but, customer said he will review when he gets copies of bills
Please be advised Verizon spoke to *** *** November **, and advised that the reason the $discount dropped off was because she added the Verizon Connections (employee) discount which is not compatibleShe agreed to have the Verizon Connections discount removed and we added the $
discount back to the account. We trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
Please be advised Verizon issued a manual refund for the customer on 08/**/for $credit balance that was showingThe account balance is now $so there is nothing to refund
Revdex.com:
I have reviewed the response made by the business in reference to compl***t ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Consumer called to state that she received a check from the business and that the issue is resolved
Sincerely,
*** ***
A Specialist reached out to the customer on Monday, December *** and Thursday, December *** and had to leave voicemails with her contact information. The customer has not returned the calls, so a call me letter was sent on Thursday, December 1***.The Specialist left the following message for
the customer on Monday, December ***. The Specialist stated when the final bill generates on December *** she will adjust any charges and a revised final bill would be generated showing a zero balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I signed up for local phone service only with Verizon for my lifeline systemVerizon puts charges on bills for service I did not orderThey add charges for way calling, and calling call outdide my zone, I did not orderVerizon customer service tell lies about charges, that calls made outside my calling zoneWhen ask to send a copy of it they refusedWho is watching this unethical business practices of VerizonI will not pay for services I dod not order or doI have a cell phoneVerizon should be monitored and I am keeping a track before I report this to the authorityThis type of business practice is unethical and wrongThank you Why are the taxes more than half my billPlease explain thatPhone bill is $, taxes $
I would like accurate phone bill for the service I ordered $And is the taxes correct $Is highIs this correctThey customer service rep tells liesThey need too be honest and I am keeping a record
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
As of 8/**/the missing points were added to the customer’s accountThe customer was advised on 8/**/
Verizon contacted the customer an advised that the refund for $was submitted and he should receive it in the next 7-business daysVerizon apologizes for any inconvenience because of this matter
A review of records shows that the fee for two outlet installations was not included on the confirmation email sent to you when you placed your orderAn adjustment of $(includes tax) has been applied to your account for the outlet installation feesThe adjustment will appear on your
bill dated 1/*/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The check narrowly arrived at the correct address but with the incorrect name.Since, over the course of nearly three months, Verizon has proven to be incapable of correcting a relatively minor and administrative error, I endorsed the check with both the incorrect and correct names.My bank has a week to reject my attempt to cash the checkIf they reject the check, I will inform you
Sincerely,
*** ***
Subsequent to the complaint, Verizon submitted a credit deletion request to all reporting agencies for account number ending ***. Additionally, a Credit Deletion Letter has been mailed to the customer on January **,
Thank you for sharing your concernsPlease be assured that we take complaints like yours seriouslyVerizon is committed to providing quality serviceUpon closure of the original complaint the issues raised in your complaint were shared with Verizon’s leadership team for review and analysisAgain, we apologize for the problems you encountered and only hope we can regain your trust and confidence
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, if executed, is satisfactory to me and the matter will be considered resolved upon receipt of the refundWe reserve the right to reopen/ refile this complaint if further billing continues, if the account is sent to collections, or if the refund is not received within the time frame promised
Sincerely,
*** ***
Company records reflect that over the past two years, Company records reflect four (4) trouble reports for voice service and seven (7) trouble reports involving compromised high-speed internet (DSL) service. I was unsuccessful in attempts to reach *** ***. Nevertheless,
on behalf of Verizon, I apologize for his experiences. Additionally, I authorized our billing department to issue a three-week service credit against both *** ***’s former voice and internet services at $and $25.90, respectively, and totaling $60.76. Consequently, *** ***’s February **, final bill that initially totaled $is now reduced to $40.64. I also sent an apology letter to *** *** advising of this information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[I received a follphone call from Verizon over a week ago to discuss the complaint and I indicated to them that I had spent numerous hours over the past several months discussing the missing points repeatedly with them and had spent additional time gathering information to email them requested documentation on numerous occasions and was not satisfied with them simply awarding my points in which I was already entitled to at this point. I informed them that I had to use existing points and also pay monetary fees to rent movies because of the lack of their issuing my entitled points to me and would expect to be compensated with additional points for this reason as well as my time and frustrations. I was informed that Verizon would be contacting me to resolve this matter and they have failed to do so. I expected them to contact me and address this matter timely. As of today, 9/*/2016, they have not done so. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** Case *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention*** *** expressed concern regarding not receiving credit for a pay per view eventAccording to our records, there
was not a charge billed for a pay per view event on the June **, statement; however, a credit was issued on June **, to clear the charge of $for the fight. When the July **, statement prints; it will reflect the pay per view event was cleared We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing this caseSincerely, *** * ** Executive Relations
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, *** *** expressed concern about her internet services not workingUpon review, Verizon communicated with *** *** on 10/**/and apologized for her
inconvenienceVerizon noted *** *** entered a trouble ticket on 10/**/and it was closed on the same dayVerizon assisted with troubleshooting and restored the networkHowever, *** *** advised she was not satisfied with the $courtesy credit that was offered to herVerizon’s executive relations reviewed the complaint and as a courtesy issued a credit in the amount of $which was a half month’s creditFurthermore, I have left my number with *** *** should she have any additional questions or concerns
Verizon records show the credit was refunded via check on 03/**/16. Verizon's Consumer Financial Services Escalation team representative spoke with *** *** on 03/**/and advised of the actions.We trust this information will help to resolve *** *** concerns
Verizon called and spoke to *** ** at ###-###-#### (final bill account # ***) apologized for his online Verizon account stating that he has no balance dueHowever, customer requested mail him duplicate copies of July and Aug bills and customer will contact me when he receives if
has any further questionsOffered to explain amount due to customer now but, customer said he will review when he gets copies of bills
Please be advised Verizon spoke to *** *** November **, and advised that the reason the $discount dropped off was because she added the Verizon Connections (employee) discount which is not compatibleShe agreed to have the Verizon Connections discount removed and we added the $
discount back to the account. We trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
Please be advised Verizon issued a manual refund for the customer on 08/**/for $credit balance that was showingThe account balance is now $so there is nothing to refund
Revdex.com:
I have reviewed the response made by the business in reference to compl***t ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Consumer called to state that she received a check from the business and that the issue is resolved
Sincerely,
*** ***
A Specialist reached out to the customer on Monday, December *** and Thursday, December *** and had to leave voicemails with her contact information. The customer has not returned the calls, so a call me letter was sent on Thursday, December 1***.The Specialist left the following message for
the customer on Monday, December ***. The Specialist stated when the final bill generates on December *** she will adjust any charges and a revised final bill would be generated showing a zero balance
Please be advised Verizon has credited *** *** account $on September **,