Upon receipt of the complaintwe spoke with the customer on October *, 2016 and apologized for the inconvenienceThe customer's concerns were referred to the appropriate department to review and investigateOur representative spoke with *** *** and apologized for the
misinformationIt was verified the technician replaced the splitter and router and exchanged the equipment. The customer stated there was still an existing concern about the WiFi signal and the technician mentioned a Network Extender should resolve the issueThe representative ordered a network extender and will credit the customer's account the cost for the Network Extender which will appear on the next bill statementThe representative advised the customer the amount of the monthly bill statement effective with the next billOur Solution Center representative spoke with the customer on October **, and assisted with the WiFi concerns. HD. A message was left on the customer's answering machine on October ** with our contact information as a follow up
Verizon has been unsuccessful in attempts made to reach the customer on 7/*/15, 7/*/15, 7/*/15, 7/**/and 7/**/15. Messages have been left providing the customer with contact information and requesting a call back. No response has been received. A please call letter was sent on
7/**/15. Verizon will address the disputed charges when the customer responds.Joyce D***Verizon Executive Relations SrAnalyst?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I would like to add that it could have been handled better in my first contactsI still don't think that a small note on bills I didn't read because I do autopay was sufficient notification, and I wonder how many people this has happened to who might not have noticedThat said, for me personally, I am satisfiedThank you very much for your help
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have recently called the verizon companyI spoke to a rep, who I unfortunately did not get his nameHe was actually able to pull my account up (FINALLY) with an account number that I got from the collection agency, which I had called earlier that day, he said my balance was ZERO, but he was unsure if it was because my account was sent to collections or if it was because it should actually be zeroHe went to transfer me to another dept, but it was apparently closed I have not received any notices from Verizon personally aside from what I have gotten via mail from the collection agenciesI recently, after submitting my complaint throught the Revdex.com and they said they were unable to contact me at a number that isnt even mineIam 100% sure that NO ONE has ever called me on my number and again I have never received anything via mail, nor have I recieved anything via e-mailI pay all my bills on time, never have had a late payment, and yet I feel harassed by Verizon for money I honestly do not oweBecause verizon decided to transfer my information to a different company theres is no longer any proof of the interactions I have had with them and that is something I should not be liable for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
upon receipt of this complaint , we made attempts to contact customer leaving messages and he returned my calls but we haven't been able to speak in detail. If this is an issue that they would still like to have addressed he can call back directly to me at *** ***
Revdex.com:it took four months ...alot of lost time and money on my side.....credits should be made to reflect those inconveniences and of course upto the so called resolution ....I was made to lose time and money each time a technician was visiting my home to swap a part rather then address and fix the issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I called and spoke with *** *** on 2/**/16, reviewed the 2/*/bill for account *** *** *** and showed him where the credits are posted on the bill. I advised *** *** to contact me if he had any further problems or questions.Joyce D***Verizon Executive Relations SrAnalyst
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
My credit report is still showing as being impacted by Verizon's inappropriate actions, but at this point, I do not believe that Verizon can do anything more. Suffice it to say, I will not use Verizon residential ever again and will encourage others to avoid Verizon
Sincerely,
*** ***
Please be advised we have attempted to reach *** *** to discuss the account, but was only able to leave message on ###-###-#### and no response from the email sent. I have sent a letter to provide our contact information if she would like to discuss the matter further. We
trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
I spoke to the customer n July *, 2015. I explained to the customer that FiOS data is offered as a bundled package with telephone service only when the telephone service if fiber. I apologized for any confusion. The customer does not want to migrate telephone service to a fiber
line
Please be advised upon receipt of the complaint filed Verizon has made attempts to speak with the consumer regarding the HBO programming. Unfortunately to date, we have been unsuccessful in our attempts; however as of 7/*/Verizon has issued an order to add HBO free of charge for
consecutive monthsVerizon apologizes for any inconvenience caused surrounding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
It really shouldn't take all this to get proper service from paying customers though.
Sincerely,
*** ***
Please be advised, Verizon ‘s finance department has reviewed the consumers account, and found no records to support the consumers claims of being advised to pay $less on the following months billing statement. Upon receipt of the rebuttal complaint, Verizon made attempts to speak with the consumer regarding this matter on 6/**,6/** and 6/**/Voicemail messages have been left upon each contact providing direct contact information requesting the consumer to contact our officeTo date no response has been received from the consumer.Verizon will gladly discuss this matter further with the consumer upon contact
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** had concerns about being billed for services that he decided to cancelA disconnect order was placed and backdated to remove the
charges and close the account. The ETF associated with the disconnect was waived, and a claim was placed on the account to avoid any further collection activity
We contacted customer to apologize for the problems and confirmed that the name and address had been correctedWe apologized to the customer for the problems encountered and arranged a $monthly credit for months
We are unable to locate a deposit for this customer. The customer will provide a copy of his statement show the deposit transaction. Once we receive this documentation, we will be able to resolve this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still believe that their practice is unfair It makes no sense for me to get a verizon copper line, TV from someone else and internet from a third company The cost of such a scenario would be exorbitant Since Verizon was unable to provide me with service that were equal to what I had at my old address, I believe it's not fair for them to charge me a termination fee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Upon receipt of the complaintwe spoke with the customer on October *, 2016 and apologized for the inconvenienceThe customer's concerns were referred to the appropriate department to review and investigateOur representative spoke with *** *** and apologized for the
misinformationIt was verified the technician replaced the splitter and router and exchanged the equipment. The customer stated there was still an existing concern about the WiFi signal and the technician mentioned a Network Extender should resolve the issueThe representative ordered a network extender and will credit the customer's account the cost for the Network Extender which will appear on the next bill statementThe representative advised the customer the amount of the monthly bill statement effective with the next billOur Solution Center representative spoke with the customer on October **, and assisted with the WiFi concerns. HD. A message was left on the customer's answering machine on October ** with our contact information as a follow up
Verizon has been unsuccessful in attempts made to reach the customer on 7/*/15, 7/*/15, 7/*/15, 7/**/and 7/**/15. Messages have been left providing the customer with contact information and requesting a call back. No response has been received. A please call letter was sent on
7/**/15. Verizon will address the disputed charges when the customer responds.Joyce D***Verizon Executive Relations SrAnalyst?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I would like to add that it could have been handled better in my first contactsI still don't think that a small note on bills I didn't read because I do autopay was sufficient notification, and I wonder how many people this has happened to who might not have noticedThat said, for me personally, I am satisfiedThank you very much for your help
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have recently called the verizon companyI spoke to a rep, who I unfortunately did not get his nameHe was actually able to pull my account up (FINALLY) with an account number that I got from the collection agency, which I had called earlier that day, he said my balance was ZERO, but he was unsure if it was because my account was sent to collections or if it was because it should actually be zeroHe went to transfer me to another dept, but it was apparently closed I have not received any notices from Verizon personally aside from what I have gotten via mail from the collection agenciesI recently, after submitting my complaint throught the Revdex.com and they said they were unable to contact me at a number that isnt even mineIam 100% sure that NO ONE has ever called me on my number and again I have never received anything via mail, nor have I recieved anything via e-mailI pay all my bills on time, never have had a late payment, and yet I feel harassed by Verizon for money I honestly do not oweBecause verizon decided to transfer my information to a different company theres is no longer any proof of the interactions I have had with them and that is something I should not be liable for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We spoke with *** *** and apologized for the trouble. We have issued a credit on the account for the cost of the charges billed to her,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
upon receipt of this complaint , we made attempts to contact customer leaving messages and he returned my calls but we haven't been able to speak in detail. If this is an issue that they would still like to have addressed he can call back directly to me at *** ***
Revdex.com:it took four months ...alot of lost time and money on my side.....credits should be made to reflect those inconveniences and of course upto the so called resolution ....I was made to lose time and money each time a technician was visiting my home to swap a part rather then address and fix the issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I called and spoke with *** *** on 2/**/16, reviewed the 2/*/bill for account *** *** *** and showed him where the credits are posted on the bill. I advised *** *** to contact me if he had any further problems or questions.Joyce D***Verizon Executive Relations SrAnalyst
Per Verizon Records, *** *** was issued a one time credit of $for the activation fee on 2/**/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
My credit report is still showing as being impacted by Verizon's inappropriate actions, but at this point, I do not believe that Verizon can do anything more. Suffice it to say, I will not use Verizon residential ever again and will encourage others to avoid Verizon
Sincerely,
*** ***
Please be advised we have attempted to reach *** *** to discuss the account, but was only able to leave message on ###-###-#### and no response from the email sent. I have sent a letter to provide our contact information if she would like to discuss the matter further. We
trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
I spoke to the customer n July *, 2015. I explained to the customer that FiOS data is offered as a bundled package with telephone service only when the telephone service if fiber. I apologized for any confusion. The customer does not want to migrate telephone service to a fiber
line
Please be advised upon receipt of the complaint filed Verizon has made attempts to speak with the consumer regarding the HBO programming. Unfortunately to date, we have been unsuccessful in our attempts; however as of 7/*/Verizon has issued an order to add HBO free of charge for
consecutive monthsVerizon apologizes for any inconvenience caused surrounding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
It really shouldn't take all this to get proper service from paying customers though.
Sincerely,
*** ***
Please be advised, Verizon ‘s finance department has reviewed the consumers account, and found no records to support the consumers claims of being advised to pay $less on the following months billing statement. Upon receipt of the rebuttal complaint, Verizon made attempts to speak with the consumer regarding this matter on 6/**,6/** and 6/**/Voicemail messages have been left upon each contact providing direct contact information requesting the consumer to contact our officeTo date no response has been received from the consumer.Verizon will gladly discuss this matter further with the consumer upon contact
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** had concerns about being billed for services that he decided to cancelA disconnect order was placed and backdated to remove the
charges and close the account. The ETF associated with the disconnect was waived, and a claim was placed on the account to avoid any further collection activity
We contacted customer to apologize for the problems and confirmed that the name and address had been correctedWe apologized to the customer for the problems encountered and arranged a $monthly credit for months
We are unable to locate a deposit for this customer. The customer will provide a copy of his statement show the deposit transaction. Once we receive this documentation, we will be able to resolve this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still believe that their practice is unfair It makes no sense for me to get a verizon copper line, TV from someone else and internet from a third company The cost of such a scenario would be exorbitant Since Verizon was unable to provide me with service that were equal to what I had at my old address, I believe it's not fair for them to charge me a termination fee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***