Auric Solar

I purchased a residential solar array in June 2019 from Auric Energy. I discovered in April, 2010 that the system quit working in February. I contacted the company and they replied and offered on line assistance. I was able to get the system working at 50%. I have since followed up with the company via email since they are not answering the phone. They will not return an email, their local Oregon phone is no longer in-service and their website is not active. I have since learned (albeit via Facebook) they have shut their Oregon shop, and no longer serve residential solar systems. I have a $30,000 investment working at 50% capacity and currently no company backing up their system. There has been no communication from Auric regarding their business status, their intentions, or future plans to serve their customers.

Within 2 weeks prior to my panels being installed there was so much confusion (scheduled dates not showing up for installs, over 10 unreturned Voice Mails and Emails)
regarding my install dates I finally got my "Project Manager" to answer his cell number. He told me he no longer was with Auric since he was one of
"Half the company...27 people who was just laid off". I even tried I tried to get out of my contract and the salesman lied to me on the phone of what he
(and my first "project manager") verbally and adamantly guaranteed me regarding install dates telling me "...that’s life, right?". I was furious and knew something
was wrong. After My panels were eventually installed and turned on over 2 months later than promised (2/24/2020), I called my second "project manager" asking when
my critter guards are going to be installed His reply (I recorded this call): "I am going to be honest with you there are a lot of things going on lot of changes
and I am not even sure if we are going to be able to purchase critter guards at this point. I will get back to you tomorrow".
I Immediately called the Corporate office in Utah and spoke with the Director of Customer Support. At my request, She emailed me back after our conversation stating:
"I expect the refund check ($500.00) should be sent within the next 2-4 weeks."
After installing my own critter Guards (on 3/16/2020) that I ordered from Amazon (and noticing the Centennial office Out Of business on Revdex.com), I called Customer Service again
raising concerns for unfinished work (unsealed Fast Jack Flashing underneath the panels against my brand new roof they neglected to do). The same Director Of Customer service
verified there were (I recorded this call as well) "...problems with that (Denver) office" and it has been closed down. She then went on to tell me how she referred her friends
in the Longmont Area to Auric and had to apologize for the experience they to received.
On 3/20/2020 After noticing Auric West Vally Utah office was listed on Revdex.com as out of business I Emailed them back asking them to at least send me a "sreenshot illustrating this
(my critter guard reimbursement) is in place.": I received a reply (without any illustration verifying as asked):"Yes Auric is still here, I verified that you are on our finance
departments list for reimbursement for the critterguard. As it stated in the email below if you don’t receive the reimbursement by the 1st or 2nd week in April please let us know."
On 4/15/2020 10:49 AM: I emailed them back "I still have not received my reimbursement for something I paid for and am asking again someone at least send me a screenshot or
some form of proof that this has been sent to me!" and I heard nothing back so I opened a complaint with the Revdex.com on 4/20/220.
The Revdex.com emailed me on 4/21/2020: "We confirmed the business was going out of business at the end of February."
I only wish I read their Revdex.com reviews before hiring them!!!
Yes, I will still pursue filing whatever claims I can against the two owners listed.

I am still owed a $500 reimbursement of for something (Solar panel Critter Guards) I paid for and not received.
1) 10/9/2020: Signed my contract listing "Additional Services: Critter Guard (Yes)".
-10/18/2019: 2,500.00 check Down payment #1 of 3
-11/15/2019: 3,785.00 check Down payment #2 of 3
-2/6/2020 (E-Payment): 6,936.00 Last payment

2) 1/31/2020 solar panels installed at my home.

3) 2/24/2020 Solar Panels were turned on and I called my second "Project Manager" at 1:44PM Mountain time.
I asked when Auric is to come back and install my Critter Guards and his reply (I recorded this call):
"I am going to be honest with you there are a lot of things going on lot of changes and I am not even sure if we are going to be able to purchase critter guards at this point.I will get back to you tomorrow".

Considering the nightmare of unresponsiveness (and other interesting details) from Auric leading up to my Panel install, I Immediately called the Corporate office in Utah and spoke with the Director of Customer Support. At my request, She emailed me back after our conversation stating: "I expect the refund check should be sent within the next 2-4 weeks."

4) 3/11/2020 after replying asking for a status She replied: "That payment should be sent out by the end of the month so if you don’t receive it within the first week or two of April please feel free to reach back out."

5) 3/16/2020 After installing my own critter Guards that I ordered from Amazon (and noticing the Centennial office Out Of business on Revdex.com), I called Customer Service again raising concerns for unfinished work (unsealed Fast jack Flashing underneath the panels they neglected to do). The same Director Of Customer service verified there were "...problems with that office" and it has been closed down.

6) 3/20/2020: After noticing Auric West Vally Utah office was listed on Revdex.com as out of business I Emailed them back asking them to at least send me a "sreenshot illustrating this (my critter guard reimbursement) is in place.": I received a reply (without any illustration verifying as asked):
"Yes Auric is still here, I verified that you are on our finance departments list for reimbursement for the critterguard. As it stated in the email below if you don’t receive the reimbursement by the 1st or 2nd week in April please let us know."

7) 4/15/2020 10:49 AM: I emailed them back "I still have not received my reimbursement for something I paid for and am asking again someone at least send me a screenshot or some form of proof that this has been sent to me!"

To date, I have not received a reply from them.

This company has gone out of business as of 3/26/20 and our solar panel system was installed incorrectly on 3/23/20 . We were promised a 25 year warranty and a rebate. Now what do we do?

The product they sold me has had many issues and hasn't worked very well since we purchased it. I recently discovered that our solar system isn't working and hadnt been since January 15th. I have been trying to contact the company to get help in fixing my system which is still under warranty but no one will respond to my emails or phone messages. No one is answering there phone do to Working at home and not answering the phone. That's what their message says. How do I get them to help me if they won't return my call. I was promised a yearly maintenance of my system which has never happened. I was also promised that the company would monitor my system at all times and contact me if there was an issue. Both times my system quit working it was months before I discovered it with no notification from the company. And now this time I can't even reach them.

DO NOT CHOOSE THIS COMPANY FOR YOUR SOLAR INSTALL. Absolutely terrible 6 month experience. Project is 3 month behind schedule. Multiple lies and missed deadlines. I currently have very nice solar panels on my garage that were never connected to the grid and a dangerous, muddy trench in my yard that has been open for over a month. Complete incompetence and lack of response to approximately 10 messages, emails and phone calls.

Our neighbor group retained Auric Energy LLC to install solar energy panels to each of our homes in Aurora, Colorado. We found out after one of our group members called the Auric sales representative that on February 14, 2020, Auric closed all their residential offices without any notifications to any residential customers. After each of the nine members of our neighborhood group attempted to contact Auric Energy LLC, none of us received responses to our calls, emails or texts. Some of our members, including myself, decided to make full payment and not finance the products and installation; so 50% of the cost was given to Auric at the Contract Agreement process, which Auric received. Auric had to get current contractor licensing with City of Aurora, Colorado, so permits could be given; which we never found out whether that was accomplished. We requested a full refund of our down payments due to breach in contact by Auric. In March, by group efforts, we discovered Auric gave 1Solar our contracts along with over 300 other residential clients. Again, none of our group members were notified by Auric that this was being done. Auric continually refused to practice any professional or ethical business practices, and Auric just went silent. I have worked through our project with 1Solar who has agreed to honor the contract agreement with Auric, but Auric should be held responsible for their poor business practices. I would never recommend Auric Energy LLC to any residential or commercial customers.

We signed up with Auric in December. In February, we found out they closed their Residential Division. We asked to cancel and for a full refund of our 50% down payment. I was told a month ago that they would honor the cancellation and a refund would be issued. I was told the check was in the mail 2 weeks ago and no check. No one will answer my emails or phone calls now. After reading reviews online, it appears that other people may be facing similar issues with this company.

I am very concerned we will be out over $10k of our money.

I have reached out to the business 3 times. Twice by phone and once by email. I need to speak with them in regards to having the solar panels removed from our house. They have not responded.

We signed up at a Home Show in Portland, Oregon to have Auric Solar come out and give us a bid. We talked with Kristinia Knowles at the show. She gave us her card, took our information and scheduled us for an appointment on February 19, 2020. I talked with her a week before by email. I sent her our PGE bill so she could work up the bid. February 19th came and went. Kristinia did not show up, no phone call, nothing. So rude. After reading some of the reviews shared by others, I decided to write mine. Sounds like a company you definitely want to stay away from.

We have had multiple phone conversations with Mrs [redacted] regarding her overall household power consumption and solar productionAs she stated, for a about two weeks, her system was offWe sent Technicians out and found that someone had tampered with a device located on the outside of her homeWe sent an Electrician out and got it back online and promised to reimburse her for lost productionWe will verify that the $check has been mailed, if not it will be in the mail first thingWe have responded to her AttorneyIn doing so we have completed a very thorough internal audit of her recordFrom start to finish we did not find any misrepresentation by the Sales Representative or anyone involvedSolar systems are designed on historical power bills and the 92% offset cannot be guaranteed if more power is used in future monthsAs Mrs [redacted] states in her complaint, she is using more powerDuring two separate conversations Mrs [redacted] stated that she leaves lights on in her unfinished basement, during an office visit her husband also confirmed thisDuring said office visit our Customer Service Manager sat with the [redacted] s and discussed their solar production and power consumptionMrs [redacted] presented a folder with two years of power billsShe was taught how to calculate her total household consumptionHer recent power bills were also compared against the same service period as the previous yearAt this time they understood their increase in power consumptionWe offered to install a consumption meter this coming spring at no chargeThis meter provides real time consumption details and can meter upto electrical circuitsThe real time data provided by this meter allows them to make immediate adjustments to reduce consumptionThe meter would be placed at their home through the summer months when their consumption is the highestThe device, hardware and labor costs $and was offered as a free service to the [redacted] sWe are always willing to work with our customers and believe in always doing the right thingIn this case all we can do is make suggestions on how to decrease the amount of energy to get them back to where they have a 92% offsetWe are not an energy audit company, but have enough experience to make suggestions and believe that the meter offered would provide them the information they need to reduce their consumptionWe are still willing to install the meter for the [redacted] s, maintain it while its installed and educate them on how to view it

There has been a full audit of Mrs [redacted] s record, and there is no sign of misrepresentationThis was also stated and details in our response to the attorneyWe cannot and do not guarantee a power bill offset if a home owner consumes more energy than their historical data provided during the initial meetings with their energy consultantAgain, we are willing to provide a meter that will assist in educating the [redacted] s where they can cut back on power consumptionHowever, we do not and will never install a system under the assumption or direction that a home owner can consume more energy and have their solar system continue to offset their power bill

It’s been a while since I’ve encountered a company as crooked and deceptive as Auric Solar but here we are.

It was presented to me I would pay $5+tax for connection fee and the panels would “pay for themselves”. It seemed too good to be true, but like a fool I signed up anyway. My power bill is consistently more than $5 on top of the payment to Auric. Why would I want 2 payments? Life was simpler AND CHEAPER when Auric wasn’t involved. You won’t get the truth out of Auric. They will lie and brag about false savings to get you to sign up.

You’ve been warned. Now I’m involved with a lawsuit. Stay far away from these crooks. Otherwise you will deeply regret it just as I have. I’m angry and disappointed that I allowed myself to get duped by these con artists.

We originally signed with them to install solar at our home in October 2018. After 2 months with no contact from anyone we canceled the contract. The end of April 2019 we were stupid and gave them another chance. They promised weekly email updates, they rushed to install the panels so we could not cancel again due to their ineptness. The panels were installed in June along with an attic fan, it is now mid-August and still nothing has been hooked up. We contacted the energy company here to see when they would be installing their box so we could turn on the panels and were informed Auric had not even submitted the paperwork. The only contact was after we contacted them. I was promised pictures of the install and received nothing. After 2 months and the loan we took out is about to need me to make payments on something that is not even benefitting me. They fired the first salesman and the second one quit due to the crappy treatment. They are all crooks and this company needs to be taken over by someone that knows what they are doing and how to treat people. I will spread the word to my family and friends what crooks they are. The only people that tried to be genuine with us were John the first sales person (they fired him) and Brendon (he quit after getting screwed) the second salesperson, see how well that worked out for all of us.

Panels did not perform as promised. Will take a very long time to recoup the “investment”. I majorly regret this purchase. Salesman was very aggressive and would not take no for an answer. Hindsight tells me why. Product doesn’t sell itself so they have to ram it down your throat. My suggestion is to avoid Auric altogether.

It started out ok with the sales rep till the installation. The project manager did not communicate any information and we had to go through the sales rep. Apparently, the sales rep got upset we were asking him questions because the project manager was not answering us. The sales rep sent a nasty text intended for someone else but came to us instead. When we contacted corporate they more less said "well talk to him, but the system is paid for not sure what we can do". I would have expected a manager to come out and clear it up, but no they decided to call and text to say "sorry".
We did nothing wrong, no one was communicating with us. We have jobs that we have to take time off from and need to coordinate, so we can be home to let pets in and give them access to the home. We even delayed plans on Memorial Day waiting for an inspection that never happen. We called our project manager and he was "out of cell range" knowing full well we were at home waiting for the inspector. It took 3 days to get a reply from him.

Overall I am not happy with this companies customer service and communication but are stuck with them as we have already paid.

Auric Energy is very slow in repairing my roof & the ceiling in my house caused by a problem of installing the panels. My roof has leaked causing problems with my ceiling. They're slow in fixing the problem. I wouldn't recommend this company at all.

We were told only a few details what really would happen when we installed solar panels. We were not told we had to pay 25% down, we have never gotten any written paper work on the solar system from CCBank, our payment would start in June now the bank said they start the 17th of May. We told the Auric salesman Joshua *** we did not have any 401k account and limited income due to both of us being retired. Mr. checked our tax return and told us there shouldn't be any problem. But there is. Now we have to take a loan out for the down payment to keep our interest low and payment low. Also we were told we would get $1500. from Idaho and 30% from federal taxes we got nothing. Other seniors need to know they are being told only a small part of the amount due. We cannot say our power bill has changed or if it ever will.
Solar power thru Auric is a big joke and costly one.

Getting solar panels was definitely something we had been thinking about, but Auric made the entire process so easy, and with everything they presented it really seemed like a no-brainer. We chose an option that would make our solar panels 104% efficient for us, and after our tax credits our monthly bill for our loan is $86, which is about the same or less than what we would be paying on our electric bills anyways.. so if you look at it that way.. it kinda seems free. And thus a no-brainer. I was surprised how fast the installation was, and honestly how good the panels look. They look really sharp on our house. It's like roof jewelry. The entire process was just wonderful, everyone we interacted with has been so great, especially our Energy Consultant Nic Hunter. If you are lucky enough to get Nic as your consultant, you will also be getting a new friend. We can't recommend Auric Engery enough.

We have had multiple phone conversations with Mrs*** regarding her overall household power consumption and solar productionAs she stated, for a about two weeks, her system was offWe sent Technicians out and found that someone had tampered with a device located on the
outside of her homeWe sent an Electrician out and got it back online and promised to reimburse her for lost productionWe will verify that the $check has been mailed, if not it will be in the mail first thingWe have responded to her AttorneyIn doing so we have completed a very thorough internal audit of her recordFrom start to finish we did not find any misrepresentation by the Sales Representative or anyone involvedSolar systems are designed on historical power bills and the 92% offset cannot be guaranteed if more power is used in future monthsAs Mrs*** states in her complaint, she is using more power. During two separate conversations Mrs*** stated that she leaves lights on in her unfinished basement, during an office visit her husband also confirmed thisDuring said office visit our Customer Service Manager sat with the ***s and discussed their solar production and power consumption. Mrs*** presented a folder with two years of power billsShe was taught how to calculate her total household consumptionHer recent power bills were also compared against the same service period as the previous year. At this time they understood their increase in power consumptionWe offered to install a consumption meter this coming spring at no charge. This meter provides real time consumption details and can meter upto electrical circuitsThe real time data provided by this meter allows them to make immediate adjustments to reduce consumption. The meter would be placed at their home through the summer months when their consumption is the highestThe device, hardware and labor costs $and was offered as a free service to the ***sWe are always willing to work with our customers and believe in always doing the right thingIn this case all we can do is make suggestions on how to decrease the amount of energy to get them back to where they have a 92% offsetWe are not an energy audit company, but have enough experience to make suggestions and believe that the meter offered would provide them the information they need to reduce their consumptionWe are still willing to install the meter for the ***s, maintain it while its installed and educate them on how to view it