Audi Of Bernardsville

To Whom It May Concern:We sincere apologize for the inconvenienceWe understand the member wants their account to be reviewed soonerUnfortunately, we are manually reviewing suspended accountsDue to a large number of emails, the result of the assessment may be taking longer than usualRest assured, the member's account was already forwarded to our Accounts department for reviewWe appreciate the member's patience as we further review their accountThank you for your understanding

Complaint: ***
I consider this response unsatisfying because:It is true that, on the recent date mentioned by the company, I received an invitation for an "everyone will qualify" survey, and, having the idle time, decided to see if it workedWas pleasantly surprised that it did...although I wondered whether it not entirely be a coincidence that this "sure thing" happened to show up right after the company learned of my complaint to the Revdex.com.This does not change the time-and-effort wasting process I had previously endured at the hands of the company, during which I "qualified" for and took surveys with over half an hour of my time, at least one of which awarded me with a "congratulations! click anywhere to receive your award," at which point my "award" was a screen telling me that, sorry, I had not qualified.As much as the survey company may try to hide behind verbiage that this is a legitimate business practice of theirs and then blame things on some of their survey-offering clients, the fact remains: Repeatedly encouraging members to spend their time and offer up personal information, yet routinely giving nothing to them and using technicalities as an excuse for same, is at the very least a sloppy business practice and raises suspicion of an intentional process of mining the members for free information rather than giving them even a pittance of flier-miles.Since I finally have my miles, I do not need anything further from them...but I do think that other woumembers are well served by having complaints such as mine available for them to view online, so they can avoid the unpleasant experience I had with this company
Sincerely,
*** ***

This member replied back to our emails and provided the necessary information to process her request the same day she rejected the responseOn August 1, the member confirmed she has received the payment for both *** *** *** *** *** The ticket number she confirmed receipt to in our system is ***

To Whom It May Concern:We definitely understand where this member is coming from and sincerely apologize for the inconvenienceThe process may be frustrating, but we have specifically stated to wait up to hours for the account to be fully reactivated with Ticket# ***
Unfortunately, in this member's case, the account was accessed in less than hours which resulted to an automatic deactivation by our automated systemAt this point, we will have to forward the issue again to our Accounts department who is responsible for analyzing and reactivating accounts.We hope the member could patiently wait while we work on reviewing the account againWe consider this a priority and we'll keep in touch with them soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Hopefully I can lwithout any problems...especially when I try to order a check from *** ***
Sincerely,
*** ***

To whom it may concern,We apologize for any inconvenience causedOur Accounts Team has re-assessed the members account now and one of our helpdesk staff has sent an email to the member advising the status of the account.Thank you for your patience

To Whom It May Concern:We are sorry to know about their bad experienceSurveys get completes real time and it is possible that a member's participation will either be cut off because we have reached enough responses per quota or the respondents may have failed to pass the quality questions in place to determine the consistencies of their answers. However, we can see that when this issue happened to the member, the representative who took care of their issue automatically rewarded them some miles to compensate for their time and effort. And as for the term reward offer that is miles, we can only reward them for up to surveys in a 24-hour periodWe really do appreciate the feedback and understand how frustrating it must be so we have forwarded their feedback to the right team for future improvements

Complaint: ***
I am rejecting this response because: I don't think this is really what happenedI had completed several surveys and the lockout did not occur until I tried to cash out my earnings into my paypal accountI would like an explanation of the activity they are referring toIf they want to review reopening the account, let them give me what I earned, then they can take all the time they want
Sincerely,
*** ***

Update: I received an email from iPoll and I was given the $that was owed to meI am satisfied with this this resolution. Thank you for your assistance. Have a great weekend!*** *** ** ***

Complaint: ***
I am rejecting this response because: You are a survey company that also operates other arms that pay cash in return for surveysYou made a cash offer of a fixed amount by email without stipulating anything about conversion to pointsThat amount is what I decided to commit my time, bandwidth and effort based onYou ended up paying significantly less than that amountNothing you or your lawyers can say after the fact changes thatYou are continuing to waste even more of my time offering the same excuse in increasingly drawn-out legalese
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They have had my account frozen due to 'data concerns' for the past THREE WEEKS and have stopped responding to my emails demanding the money owed to me in my account I would like my $paid to my *** account immediately! They are trying to screw me out of money I earned - I equate this with stealing This 'business' is a complete joke they will not work with you in any way to get this issue resolved quickly - all they want to do is keep the money (YOUR money) which you have earned by providing lots of time doing their surveys! I wonder if their clients know just how poorly they treat their panelists?I'm also sick and tired of hearing their 'canned responses' that they are 'actively checking accounts.' That's complete BS If they were doing this, they would not have such angry panelists!!
Sincerely,
*** ***
*** ***

To Whom It May Concern: We asked our Accounts Department to re-evaluate the accountUnfortunately, we can no longer allow the member back in the survey panelHowever, we will work with manually paying him out the remaining balance on the accountWe will contact this member soon to facilitate the payment request

To Whom It May Concern:We are sorry for the late replyBecause our system detected a potential fraudulent account activity, our automated system suspended the account for security reasonsHowever, we can confirm that this member's account issue was already escalated to our Accounts department for further reviewWhile we understand the member wants their account to be reactivated soon, but the evaluation of accounts are answered in the order they are receivedWe will get back to the members as soon as the result is available.In the meantime, we encourage the member to review our Terms and Conditions for more information

To Whom It May Concern:We sincerely apologize for the inconvenience this has caused the memberWe were unable to reinstate the member back in the panel because our automated system has flagged the account twice for providing a response that did not meet the requirements outlined in the instruction
of the questionThis is one of the items we regularly monitor to make sure the data returned on each surveys are detailed and appropriateWe will contact the member directly to give them more information.Thank you for your understanding

To Whom It May Concern:We truly apologize for the inconvenienceWe can see this member's account was reinstated on August 31, and was informed about the reasonThe member may review the email we have sent them with Ticket#***The email contains the necessary instructions to
avoid this from happening again in the future.Should they have other questions or concerns, they may reach us *** for direct assistance

***- The *** gift card requested on 4-was sent on 5-Please let us know if you did not receive itThank you!

To Whom It May Concern:We sincerely apologize for the inconvenienceWe can confirm the account was reactivated on July 10, However, the account was automatically deactivated because our system detected it was accessed several hours after reactivationIn our email confirmation, we specifically added a note to access it only after hours to allow our system to fully reactivate the account.We understand how frustrating the process must be, but we have to re-evaluate accounts that are deactivated againThank you for your understanding

To Whom It May Concern:We apologize for not getting back to this request soonerThis member's account has since been reactivated and was able to take surveys to date and made a claim on March 11,

To Whom It May Concern:We would like to thank the member for their patience while we work on resolving their account issueAs per our Account department, the account was reactivated today, September 1, and they will contact the member to provide the necessary steps to comply to avoid this from
happening in the future.Thank you for your understanding

To Whom It May Concern:We sincerely apologize if the member did not get an answer for the concern/s sent to our help center in a timely mannerHowever, we can see that the issue submitted under Ticket#*** was addressed and the member was rewarded some miles for their effort to complete
the surveyWe would be more than glad to further review their survey participation, but the member has already opted out the panelAnd at this point, any additional reward can no longer be processed.If there is anything we can do to make it up for the member, they may contact *** and provide their email addressThank you for your understanding