I was signed up without my consent by this company and was sent an email notifying me that I would be required to opt out if I do not want to do business with them. I have a *** account and never requested that I be automatically enrolled in any ESCO without my consent. *** notified me I have been removed from some list where you can be forcibly made a customer of an ESCO, but I never asked to be on such list. I never agreed to open an account with this company, and they never earned my business. Upon further review, it appears I may have provided my email at one point and never followed through opening an account because I had no interest in doing so. I did not make an informed decision that it would benefit me to do obtain energy from Arcadia Power. They have engaged in fraudulent practices by taking a dormant account that was not fully signed up and forcibly signing it up through a supposed *** program.

I was sent an email telling me I would have to opt out, but do not remember ever seeing it in my inbox (it went to a different inbox than that which I use for my *** account). Then a couple weeks later I received a surprise notification from *** telling me my service provider was switched. I informed *** I never asked for this, and *** told me that they would take me off the list. I was provided with no resolution, and now, received in the mail, information about the new fees I will be required to pay for "doing business" with Arcadia Power unless I opt out within 3 days. The April 9 email, which looked like spam or a phishing attempt, said they are changing their terms and conditions going into effect April 8. I never signed up so had no reason to think this would apply to me. A separate email on April 9 said I had until April 10 to opt out (again going to an inbox I don't use for *** bills).

Arcadia Response • May 02, 2018

Thank you for bringing ***’s complaint to our attention. Arcadia Power takes all complaints about our platform extremely seriously and have already reached out via email to hopefully address in detail and hopefully resolve any concerns.
Upon receiving the initial email from ***, we started the process of returning him to ConEd as his electricity supplier. As we do for all members who wish to not participate in Price Alerts, we will cover any charges associated with this switch. Also, his account with us has been canceled per his request and he will no longer be an Arcadia Power member.
Please know that we would be happy to refund ***, however Arcadia Power has not issued any charges directly as *** never enrolled directly in our Bill Pay program. Also, the rate of energy he paid for on your utility bill is lower than what his rate was previously. If he for any reason find that this is not the case, we have reached out and offered a refund for the difference.
Should *** or the Revdex.com wish to discuss this further, we can be contacted at .

Customer Response • May 05, 2018

I will just add that *** told me that this was an illegal “slam” practice. I had to waste my time. I also did not know whether it was *** or Arcadia that I had to contact. I understand that Arcadia is a startup and am somewhat sympathetic knowing small business owners myself . However, they need to follow the law. This is an unfair and deceptive practice and they are conceding here not because of this complaint but because they do not want the New York regulator coming after them. If they want to do this or they need to wait for he law to change. If it does change, consumers will likely have protections to prevent this from happening. I will refile this if what they promised does not occur.

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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On April 23 2018 Arcadia Power stole $ 1400 from my checking account by overcharging and then debiting my account for $ 1563.54 for a $ 163.54 bill. They have yet to return the funds they stole from my account

Arcadia Response • Apr 30, 2018

Thank you for bringing ***’s complaint to our attention. Arcadia Power takes all complaints about our platform extremely seriously and hopefully we can explain where there was cause for concern and what we’ve done to remediate the issue. On April 23, *** emailed Arcadia Power that we had overcharged him $1,400 above the amount necessary of $163.54. Arcadia Power responded immediately via both email and phone on that day to express our concern and started our refund process. On 4/26, when the payment settled, we refunded the $1400 and requested ‘Faster Funding’ through our bank to ensure *** would receive his money as quickly as possible. *** also informed us that the withdraw caused him to incur a bank overdraft, we began an additional refund for $98 on 4/24 to cover any fees that this withdraw had caused. As the refund is being processed as an ACH payment it can take 7-10 business days for the funds to process through his bank, our records show both transactions of $1,400 and $98 will reflect in his bank account on 5/1/2018. Please see attached screenshot of the amounts being refunded. It is important to note that members of our Customer Experience Team, Billing Team, and our Management Team have been in consistent contact by phone and email through this process with *** to keep him informed of the refund amount, process, and timeline and to offer any possible resolution including a three-way call with *** and his bank. Even after this complaint, our team is at the ready to support *** whenever he needs. We are committed to a positive experience for all of our members and are putting in a better system of check and balances to prevent any future overdrafts. Should *** or the Revdex.com wish to discuss this further, we can be contacted at ***.

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I partly signed up for their Price Alert service, but never completed the application. I got emails encouraging me to complete the sign up process but never did. Then suddenly my local energy supply was switched to them! This is a sham and you should stay far away from this company.