Arcadia Reviews (%countItem)
Arcadia Rating
Address: 555 11th St NW Frnt 4 Fl 4, Washington, District of Columbia, United States, 20004-1326
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I noticed on my *** electric bill that it said I had a third party electric supplier, ***, out of texas, I called *** and told them I never switched or gave authorization to switch. *** said to call them and inform them, so I called and spoke to a csr named ***, told him never authorized for them to be my electric supplier and wanted to know how this happened???? He explained to me that they got the "papers" from Arcadia Power, I said what papers? he said papers u signed told him I never signed ANYTHING!!!! He then asked me if I have anyone over the age of 18 yrs old in house? (which I do) I said yes then he said the person over 18 I said my child does not have access to my accounts I then asked him what was the name of person signing tghe "papers" guy said "*** or ***" I said NOOOOOOOO, dont have a *** here so then he said email a copy of your CT drivers license so I can verify thids is you and I can send this to our fraud unit........I said I will not send my drivers lic to a place where obviously it fraudulent. So I notified *** to switch me back to them. I also informed *** I notified *** about situation and switched back to them.
Thank for your providing us ***’s complaint and hopefully we can provide some context and background to solve this as quickly as possible.
*** signed up with Arcadia Power on March 19th, 2019 by signing up for our services and linking her utility account with *** / *** with us. By clicking on our terms of service, *** agreed to allow us to look for competitive supply rates on her behalf. She was first notified of her membership via an email confirmation on March 19th, 2019.
On March 26th, 2019, we emailed *** letting her know that she was auto-enrolled in our Price Alerts program and that we would start looking for competitive supply rates for her. We offered her an opportunity to opt out of this program at this time. She did not respond to opt out of the program.
On April 17th, 2019 we emailed her again to let her know that we had found her a new competitive rate with *** and again offered her a window to opt out once again before we switched her, letting her know she would be automatically enrolled if no action was taken. On May 3rd, 2019, because no action was taken by *** to denote otherwise, we emailed *** to let her know she had been enrolled in her new fixed rate.
Upon review of her account and the rate she received with us, it looks like *** actually saved $5.03 over her time in the program. I’ve attached a graph with an image from her Arcadia Power dashboard here.
We have since closed ***’s account, but we have not received any communication from her either via the phone number listed on this complaint or via her listed email address. However, we would be happy to speak with *** further and provide any additional breakdown or answer any additional questions if she’d like to contact us at [email protected] or at M-F between 9am and 5pm EST.
I received a letter from *** stating that my energy supplier had been changed to ***. I subsequently received a bill for double what I normally pay. I contacted *** who was as helpful as they could be by letting me know that Arcadia Power had changed them to my supplier for me. I contacted Arcadia Power who claimed that I signed up for them through a *** home promotion and had my email on file. They stated that when one signs up for Arcadia Power they send an email and allow you to review the contract and approve to move forward.
I have never, ever signed up for a *** home promotion, provided Arcadia power with any of my information, nor did I have any receipt of an email to the account (or any email account of mine) on file from them with ANY of what they said they do before the make any changes. I had never heard of Arcadia Power, spoken to a broker, or have done anything CLOSE to indicating I may be thinking about changing suppliers. I am certain that what they've done is both fraudulent and illegal. There is also no chance that I would have clicked on anything by accident or am mistaken about signing up for a promotion. The only email I have ever received from them was an email to confirm that my account has been closed after I complained, but that does no account for my $200 bill.
Thank for your providing us ***’s complaint and hopefully we can provide some context and background to solve this as quickly as possible.
*** signed up for an account with Arcadia Power on May 17th, 2018 when she set up an email and password with the company and connected her account with her utility (***). She was sent a welcome email from Arcadia Power confirming her membership that same day.
By clicking and agreeing to our terms and conditions, *** agreed to authorize Arcadia Power to search for competitive supply rates and to switch her rates on her behalf.
Arcadia Power sent *** an email on March 14th, 2019 noting that a new supply rate was available to her and that we would be switching her over unless she opted out. We sent her a final opt-out email on March 20th. At that point, Arcadia Power, Arcadia Power enrolled her in our partnership with ***.
Because our partnership with *** mandates that we will not switch a member over to ***’s rate unless it is lower than the standard offered rate provided by a member’s utility, *** enjoyed her utility’s standard offered rate until July 24th, 2019, when ***’s rate was lower. It was on this date that we connected her with ***’s lower rate.
*** called Arcadia Power on August 5th, 2019 to request that her account be deactivated, and we complied. *** was notified to unenroll her and place her back on her utility’s standard offered rate.
Since the nature of the Smart Rate program with *** is to always place a member on the lower rate of the two rates and since *** opted to pay her utility directly, it doesn’t appear that we would be able to issue a refund her since no payment was ever rendered to Arcadia Power and her utility bill was operating on the lower of the two rates by virtue of her participation in the program.
If either you or *** has any further questions, we would be happy to answer them. She can contact us at [email protected] or reach out to us at (*** M-F between 9am and 5pm EST.
This business is a complete scam! They have been charging me a huge fee on top of my electric bill for wind energy that I don’t even use?? So essentially I’m purchasing something and I never receive it. I requested a refund for the extra fees. If they deny it I’m going to open a chargeback with my credit card company. What a terrible dishonest company!
Thank you for bringing ***’s complaint to our attention. We appreciate her concerns and hope to be able to explain her charges and address any questions. *** selected the 100% Wind Energy program upon her enrollment with Arcadia Power, this program is an additional 1.5c per kwh on top of any existing utility charges. Our 100% Wind Energy program is voluntary and must be selected by the member, members can choose to switch to our 50% Wind Energy program which is no additional cost at anytime.The additional 1.5c per kWh is was charged to make sure that 100% of ***’s monthly electric usage was matched with renewable wind energy by the purchase of Renewable Energy Certificates. Information on ***’s renewable energy participation and charges were included in each statement issued by Arcadia Power. For the reference of *** and the Revdex.com, I have attached the record of *** selecting 100% Wind Energy, the page presented, and a recent statement with the charges detailed. We have switched *** to our 50% Wind Energy program and given her a credit equal to the last month’s charges for being enrolled in 100% Wind Energy and sent *** an email to inform her of her account changes. Should *** or the Revdex.com wish to discuss this further we can be reached at .
The entire company is a scam. They say they will help offset the high cost of electricity by helping you tap into clean energy. Unless there is no clean energy in your area, and then they just take money from you without saving you anything. I was offered savings on my electric bill, and instead with Arcadia Power I got charged more. Be wary of signing up for this companies service.
Hi Thomas. Our platform and 50% Wind Energy program is completely free. However, you may have mistakenly opted into our 100% Wind Energy program, which has a small fee of $0.015 per kWh. At your earliest convenience, please contact our support team so they can double check your account and help you get to the bottom of this. Our support team can be reached at *** or *** M-F 9-5pm EDT.
The entire company is a scam. They say they will help offset the high cost of electricity by helping you tap into clean energy. Unless there is no clean energy in your area, and then they just take money from you without saving you anything. I was offered savings on my electric bill, and instead with Arcadia Power I got charged more. Be wary of signing up for this companies service.
Hi Thomas. Our platform and 50% Wind Energy program is completely free. However, you may have mistakenly opted into our 100% Wind Energy program, which has a small fee of $0.015 per kWh. At your earliest convenience, please contact our support team so they can double check your account and help you get to the bottom of this. Our support team can be reached at *** or *** M-F 9-5pm EDT.
I completed the initial "sign-up" in order to determine eligibility and pricing in March 2019. When I was able to get a quote on their rates, it was already higher than my standard supplier and MUCH higher than other 3rd-party suppliers, so I did not proceed further.
I ultimately signed up with a different 3rd party supplier a few days later and things were fine for a few months. In July 2019, I received a notification from that supplier that my agreement with them was terminated.
It turns out that this termination was caused by Arcadia. Apparently, simply completing the original "sign-up" to determine eligibility/pricing authorizes them them to become my supplier without any explicit approval. They claimed it was in the fine print and I have no doubt it was.
This was predatory and misleading, especially considering their service is at least 30% more than other suppliers.
Thank you for bringing ***’s complaint to our attention, we are happy to explain our Smart Rate program and hope to address any of ***’s concerns. *** joined Arcadia Power on March 9th, 2019 and enrolled in our Smart Rate program (originally called Price Alerts) where we search for a lower supply rate per kWh for our members. On March 14th and March 20th we sent *** an email giving him the opportunity to opt out of participating in this program. As we did not hear from *** we switched him to a third party supplier at a lower rate per kWh than he was currently paying according to our records. It appears, according to this complaint, *** switched to another supplier at the same time Arcadia Power was enrolling him, this caused him to have an overpayment of $46.00, we are issuing *** a refund for this amount. We have reached out to *** to inform him we are refunding him and that he has been unenrolled from the third party supplier so he may shop for a different supply rate. Should *** or the Revdex.com wish to discuss this further we can be reached at .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I canceled my account with this company for the time being. I didn't feel the need for their service as of now. Now admittedly I did it the day the charged my card. However, I looked at my utilities bill and Arcadia Power hasn't even paid them yet. I also don't see a refund in my bank account. I'm expected to pay the utilities company still at the end of the month while Arcadia Power just walks away with my money. Arcadia Power also deleted my entire account with them, so I can't even login to deal with their customer support.
Thank you for bringing ***’s complaint to our attention. We appreciate his concerns and hope to be able to shed light on our billing process and address any questions. *** was charged at 4am EST on July 19th, 2019, he requested his account be closed at 10:17 am EST which was after his payment had processed. This payment is currently settling with ***’s bank and will be sent to his utility as soon as possible as closing an account with Arcadia Power does not delay the payment timeline after a payment has begun processing. ***’s payment will arrive on or before the due date of 7/30/19. There is no need for *** to pay his utility directly for this month’s payment as it is being handled by Arcadia Power. While ***’s account is closed, he is still welcome to contact Arcadia Power support via email or phone. We have reached out to *** to provide him with our phone number and email address and with more information on his statement. Should *** or the Revdex.com wish to discuss this further we can be reached at .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
This company sends you wildly outrageous bills that in no way coincide with your electric usage. I used 743 kW hours in April was billed $86 used 200 kW hours in July was billed $92. Upon calling the company they themselves cannot look at their bills and explain to you why the charges are what they are. They merely talk to you in circles and have you chasing your tail with no explanation as to what is going on. They claim to offer savings on your electric bills and in fact are extorting people for money. They are complete crooks!
Thank you for bringing ***’ complaint to our attention, we hope to be able to shed some light on his onto the situation with his account and address his concerns. When *** contacted Arcadia Power concerning his past statements we alerted him to the fact he had unliked his *** profile from his Arcadia Power account thus preventing us from going over all the details requested by ***. *** joined Arcadia Power’s Community Solar program, in this program *** keeps 5% of the solar savings produced by his solar subscription and the other 95% goes back to the solar developer. As *** had an unexpectedly low usage in July, his solar panels produced more savings than the total of his bill. ***’ solar panels produced $97.34 of savings, of which he keeps $4.87 the remaining 95% ($92.47) goes back to the solar developer. The charges *** is referencing are not dependent on his energy usage but on the solar production which is why his bill was higher despite a lower usage. Arcadia Power’s Community Solar program typically takes 90 days to unenroll, as a courtesy we have closed his account before this period. We will also refund the charges over what his utility bill would have been had he not enrolled in this solar program, $54.86. Should *** or the Revdex.com wish to discuss this further, we can be reached at [email protected] or at .
We are sorry to hear that *** is not satisfied with our response and refund but we are happy to explain further. First of all, should *** wish to see any information pertaining to his Arcadia Power account he is welcome to contact us at [email protected]. To clarify, the charges are not being issued by *** which is why *** was unable to receive any information pertaining to the charges from a representative of ***. The charges issued were due to ***’ participation in a Community Solar program. For reference, ***’ community solar subscriber agreement is attached. Per the Community Solar subscriber agreement, *** keeps 5% of the solar savings, the other 95% are paid back to the solar developer and not directly to *** who would therefore not be aware of ***’ particular solar subscriber agreement. As we have waived the 90 day cancelation period as part of our commitment to excellent customer service *** will receive 100% of the solar savings until he is fully unsubscribed (which can take up to 90 days) rather than the 5% outlined in his agreement, this is in addition to the $54.86 refunded by Arcadia Power. Should *** or the Revdex.com wish to discuss this further, we can be reached at [email protected] or at .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
As I outlined in my previous statement. I feel that I was taken advantage of and over charged during the business agreement with Arcadia power. And I still feel they are wrongfully charging their customers. Their billing and invoice system needs to be totally revamped so it is crystal clear as to what you are being billed by the electric company and the benefit you are receiving if any from Acadia Power. As far as I'm concerned the way they have entered into doing business with customers is absolutely ridiculous you shouldn't need a degree in accounting to follow how you're being billed. It just seems to me that there are deceptive practices taking place with this company. However if I am to keep 100% of the solar savings for the next 3 months it supposedly takes to fully cancel my account. This should make up for any amounts that I have been wrongfully charged.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Provided they honor everything outlined in their statement.
Regards
Arcadia Power is claiming to be able to lower a *** bill. They cannot lower the *** bill. The rates are regulated by the Maine Public Utilities Commission. Arcadia Powers website states "The easiest way to save on your *** bill Connect your utility account to Arcadia Power"
It is down right fraudulent to make these claims and this company (Arcadia Power) is preying on those that are part of a lawsuit and investigation into *** for their business practices and fraud against the customer.
Here is the web site.
https://www.arcadiapower.com/
Thank you for bringing *** complaint to our attention, we are happy to provide clarification on the saving programs Arcadia Power offers in ***’s territory.Members in ***’s service territory qualify for our Smart Rate program where we look to see if we can find our members a lower rate per kWh for their electric supply as Maine has a deregulated electric market where individuals can go outside of their electric utility to shop for an electric supplier. In addition, we have our referral program where our members can save up to $25 on their utility bills upon a successful referral and an additional $1,000 when they refer 10 friends. Should *** or the Revdex.com wish to discuss this further, we can be reached [email protected] or at ***.
This company has been working with me on my payment date each month fine. I do not get paid till the 3rd of each month so they always delay the withdrawal till the 5th of each month. This coming month they refused. They told me they were not allowed too. Now they have been doing this for months now. I called in to speak to a super and was refused one. The little girl in email and on phone was no help. The little girl on the phone was rude and unprofessional. She refused to answer my question. Refused to get a super to the phone. She hung up on me. Seems this company does not know how to treat customers.
Thank you for bringing ***’s complaint to our attention, we appreciate his concerns and hope that we are able to provide more information on our billing system and the interactions *** had with our representatives.*** is correct that in the past we have been able to accommodate his requests to delay his payments to the date of his choosing. Due to a recent update, we are no longer able to accommodate all of these requests as delaying payments was resulting in late fees for our members. After *** wrote in requesting to delay his bill to July 5th, we offered to delay ***’s payment to June 25th or gave him the offer to pay his statement directly if this date was not convenient. *** indicated his displeasure at the change in policy and requested we push his payment back to July or cancel his account. Our agent once more informed him that we could not delay his payment and asked if he would still like his account closed. *** then called in and spoke with another representative, he requested to speak with a supervisor. At that time all supervisors were assisting other members and were unable to take his call straight away. Our agent informed *** that she would be happy to assist him or he could have supervisor call him back as soon as one was available. *** indicated he was not happy with either option and then requested his account be closed, our agent said she would be able to take care of that and after confirming she’d close his account and send a confirmation email she ended the call. For reference, I have attached the emails in question for clarification on these interactions. Should *** or the Revdex.com wish to discuss this further we can be reached at .
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Not all of this is true. The lady was rude and unprofessional. My bill was not due to till 7/12 and delaying it to 7/5 would not have made it late. I have told them I do not get paid till the 3rd of each month. If this is so that a super was busy then how come no one called me back after she said one would. This company should have their membership taken away. I know the Revdex.com will do not but side with the business but the business pays money as shown on the 20/20 tv show but I would hope they would stand up for the consumer.
Regards
This company offers a great way to switch to green energy without generating it yourself. This is very important to me since I am an owner of 2 EVs and want to be able to power them without GHG generation.
Hi Carl,
Thank you so much for your review, we're so glad that you've chosen Arcadia Power to help make sure that your home and cars are supporting clean energy.
Thank you for helping us support a renewable future!
This company offers a great way to switch to green energy without generating it yourself. This is very important to me since I am an owner of 2 EVs and want to be able to power them without GHG generation.
Hi Carl,
Thank you so much for your review, we're so glad that you've chosen Arcadia Power to help make sure that your home and cars are supporting clean energy.
Thank you for helping us support a renewable future!
Arcadia Power advertises clean energy in conjunction with your utility provider. They advertise free cancellation that is available at any time. Their website states that any cancellation fees charged by the renewable energy company will be covered by Arcadia. They also advertise that your bill will not go up and likely will decrease if you select the 50% clean energy plan. However, my bill went up by over 30%. When I asked to cancel my service I was informed that there is a 90 day cancellation process because I was in contract with the renewable energy provider. None of this information was presented up front, a contract was provided after I had signed up and no answer was given about why the website and advertisements talk about free cancellation at any time without any disclaimers.
Thank you for bringing ***’s complaint to our attention. We appreciate her concerns and are happy to explain more about our Community Solar program and how our billing process works.To clarify, our 50% Wind Energy program is not a savings program and it is not advertised as such. Our 50% Wind Energy program allows for our members to make sure half of their electricity is sourced from wind at no additional cost.*** enrolled in both our 50% Wind Energy program and our Community Solar program. *** was enrolled in budget billing with her utility company which can cause an increase in our member’s bills. We sent an email to *** alerting her to this issue and urging her to unenroll from budget billing, as it was not disabled there was an increase in cost. ***’s solar savings will apply to her budget billing amount with National Grid and will reflect as soon as they adjust her monthly budget billing amount. As ***’s solar credits have applied correctly we will not be able to issue a refund.Unenrollment from our Community Solar program takes 90 days to process, which we outline this in all of our members’ subscriber agreements. For reference, we have attached ***’s personal agreement (please note the third bullet point on the first page). As part of our commitment to excellent customer service, we have closed ***’s account and will not bill her for the outstanding charges. We also include this information on our support center, please reference this article: https://support.arcadiapower.com***.In summation, ***’s account has been closed, we have reached out to *** via email to inform her of her account closure. Should *** or the Revdex.com wish to discuss this further we can be reached at .
From: *** <***@***.com>Date: Thu, Jun 20, 2019 at 11:16 AMSubject: Complain resolvedTo: ***@myRevdex.com.org <***@myRevdex.com.org>Hello, Thank you for your assistance in reaching out to Arcadia Power. My complaint was resolved as I received notification that my account had been closed without waiting the 90 day period that was previously discussed.
I signed up for Arcadia power based on a free promotion a year ago.
Probably a "Feel good" action on my part, since they are touting "Renewable" energy and was led to believe I would also be able to save some money.
After a year of being signed up with them, and electing to be on a flat rate have ended up paying twice the normal rate for my electricity.
When I called them to disenroll from the budget plan, I asked what would happen to the excess I have paid for the past 7 months and even after speaking with a manager was informed that basically they had no policy regarding any over payments tho them, so the best they could do was deduct $20 from my next bill.
Needless to say, this was insulting to say the least. I am on a fixed income and don't feel that this program is by any means a good deal.
So much for being an? energy conscious consumer.
I would be better off just staying with my power company and applying for other incentives.
I can not recommend this company at all.
Hi Paul,
Thank you so much for reaching out, I’m sorry to hear that you haven’t enjoyed your experience as an Arcadia Power member and we appreciate your feedback about our Flat Bill program.
Our Flat Bill program means that our members have a consistent statement through the year, meaning no matter how much energy you use you are able to budget for your monthly statement. There are also no ‘true ups’ so if you don’t have to worry about a large bill at the end of the term. For those who remain in the Flat Bill program we pay $1 back for every $10 over. Many of our members enjoy this program so they can pay for the consistency and allow for better budgeting.
We hope that you’ll continue to participate in our 50% Wind Energy program, the good news is you can enroll in any saving programs with your utility while also remaining an Arcadia Power member.
Please feel free to reach out with any questions or concerns, we’d love to hear from you.
I signed up for Arcadia power based on a free promotion a year ago.
Probably a "Feel good" action on my part, since they are touting "Renewable" energy and was led to believe I would also be able to save some money.
After a year of being signed up with them, and electing to be on a flat rate have ended up paying twice the normal rate for my electricity.
When I called them to disenroll from the budget plan, I asked what would happen to the excess I have paid for the past 7 months and even after speaking with a manager was informed that basically they had no policy regarding any over payments tho them, so the best they could do was deduct $20 from my next bill.
Needless to say, this was insulting to say the least. I am on a fixed income and don't feel that this program is by any means a good deal.
So much for being an? energy conscious consumer.
I would be better off just staying with my power company and applying for other incentives.
I can not recommend this company at all.
Hi Paul,
Thank you so much for reaching out, I’m sorry to hear that you haven’t enjoyed your experience as an Arcadia Power member and we appreciate your feedback about our Flat Bill program.
Our Flat Bill program means that our members have a consistent statement through the year, meaning no matter how much energy you use you are able to budget for your monthly statement. There are also no ‘true ups’ so if you don’t have to worry about a large bill at the end of the term. For those who remain in the Flat Bill program we pay $1 back for every $10 over. Many of our members enjoy this program so they can pay for the consistency and allow for better budgeting.
We hope that you’ll continue to participate in our 50% Wind Energy program, the good news is you can enroll in any saving programs with your utility while also remaining an Arcadia Power member.
Please feel free to reach out with any questions or concerns, we’d love to hear from you.
I contacted Arcadia Power after noticing small charges on my bank account since January 2, 2019. These amounts are $5 so they are small and were overlooked. They were unable to locate an account under my name or my husbands, our emails, and all three of our phone numbers. They said they cannot locate the account based on the payment. I put a fraud alert in with my bank and am concerned this is an unauthorized charge. The rep said they cannot cancel payment without knowing the account. The debit card they had was an old unused card and I would like to report this as potential fraud.
Note names provided: ***, *** or ***
Phone numbers provided:
Emails provided:
Thank you for bringing Ms.s’ complaint to our attention. We appreciate her concerns and hope to be able to address them.Ms. contacted Arcadia Power on Friday, May 17th about charges on her bank statement from Arcadia Power. Our support agents and billing team have been unable to locate an account based on the initial information provided by Ms.. We have reached out requesting more information in order to prevent any future charges. In the meantime, we will send a check for $25 to the address provided by Ms. to the Revdex.com. We have reached out to Ms.s via phone and email to address her concerns and to confirm her mailing address so we may send a check as soon as possible. Should Ms.s or the Revdex.com wish to discuss this further we can be reached at .
So I looked into the green energy idea and it said I would not be charged because they didn’t have anything for ***. Yesterday I get a text from my credit card saying there was a charge for $50.07. Luckily it did not go through but the fact that they did not make me aware of them going to charge me and to be honest they never said what I would be charged for once they were working with *** They should have never made the attempt to bill me in the first place
Thank you for bringing ***’s complaint to our attention. We appreciate his concerns and are happy to explain how our billing program and *** Membership work. *** started and completed an account with Arcadia Power on April 10th 2019 by entering a method of payment and his average kWh usage. While members in ***’s area cannot join our Bill Pay or 50% Wind Energy program, they can participate in our *** Membership. Our *** Membership is 1.5c per kWh based on the usage input by our members to ensure that 100% of their electricity is matched with wind energy. On April 10th *** sent an email inquiring about how our program would work and one of our agents detailed what programs he would qualify for and how enrollment would work. After *** completed his enrollment we sent a confirmation email letting him know that his account was complete and when to expect his first clean energy statement. On May 10th we sent a statement to *** to inform him we would be charging him three days later for the clean energy charges. As we did not hear from ***, we tried to process the payment on May 13th, the payment did not process and our system is set to retry three days later automatically. Per ***’s wishes, we have stopped the pending payment and closed his account so *** will not be charged by Arcadia Power. For clarification on these charges we have attached ***’s welcome email, statement, and correspondence with Arcadia Power. We have reached out to *** via email to address his concerns and inform him of his account closure. Should *** or the Revdex.com wish to discuss this further we can be reached at .
Arcadia Power sent promotional mail and emails stating that they were an alternative electrical energy provider that sources energy from natural resources such as solar and wind generation. They stated that the energy cost would be the same or less than the current provider. The costs remained the same for the first few months and then increased exponentially in the past two months. Arcadia customer support was contacted twice and they were very unclear in their explanation as to why there was a significant cost increase even though actual power consumption decreased significantly in that same period. I posed this question during a final call to Arcadia customer support: "So are you telling me that my charges have increased because I'm paying a portion to subsidize the cost of solar and wind projects?" and the Arcadia support representative said "Yes".
I requested to have services cancelled IMMEDIATELY and the Arcadia support representative said that they have a "90-day processing period" for account cancellations and that I will need to continue to pay them until the conclusion of the "90-day processing period".
Their business practices seem to be deceptive and their support representatives were NOT forthcoming in providing a clear and simple explanation that although they provide environmentally sound sources of electricity, the consumer is paying for the cost of building the solar and wind farms that generate the electricity along with the cost of the electric power.
Thank you for bringing ***’s complaint to our attention. We appreciate his concerns and are happy to explain more about our Community Solar program and how our billing process works.To clarify, Arcadia Power is not and does not claim to be an energy supplier or provider, we are an online utility bill management platform that offers a variety of clean energy and saving programs. Unenrollment from our Community Solar program takes 90 days to process, we outline this in all of our members’ subscriber agreements. For reference, we have attached ***’s personal agreement (please note the third bullet point on the first page). As part of our commitment to excellent customer service, we have closed ***’s account and will not bill him for the outstanding charges. Details about our billing process are also included in this agreement (please note the first bullet on the first page of the subscriber agreement). While 100% of ***’s solar savings are applied to his bill with ***, he is able to retain 5% of the solar savings. This is why his *** bill appears to be lower than his Arcadia Power statement when in fact he was paying a lower cost. We have now closed Mr Sorrentino’s account so *** will keep 100% of the solar savings for any future bills issued until the unenrollment has been fully processed by ***. Due to the fact his bills with *** have been lowered by his participation in Arcadia Power we cannot issue a refund.For clarification, in addition to the subscriber agreement we have attached ***’s most recent statement from *** and several images from his Arcadia Power account that explain the how the solar savings would have applied had we not closed his account. The solar credits apply on ***’s *** bill as ‘Community Net Metering Adjustment’ under both supply and delivery charges. As stated above, we will not charge *** for this bill and he will retain 100% of the solar savings instead of the 5% as outlined in the subscriber agreement. In summation, ***’s account has been closed and his current statement will not be processed, we have reached out to *** via email to inform him of his account closure. Should *** or the Revdex.com wish to discuss this further we can be reached at .
Arcadia contacted me six months ago saying if I had my *** bill sent through them, my electric bill would be cheaper. It has never been cheaper, but if anything is higher (I've attached documentation showing *** is $141 and Arcadia is charging me $180 for same service).
The main complaint is that for 3 months I've asked Arcadia to remove me from their system and return to being billed directly by *** and they have refused to do so.
Thank you for bringing ***’s complaint to our attention. We appreciate his concerns and are happy to explain more about our Community Solar program and how our billing process works.Unenrollment from our Community Solar program takes 90 days to process, we outline this in all of our members’ subscriber agreements. For reference, we have attached ***’s personal agreement (please note the third bullet point on the first page). As part of our commitment to excellent customer service, we have closed ***’s account.Details about our billing process are also included in this agreement (please note the first bullet on the first page of the subscriber agreement). While 100% of ***’s solar savings are applied to his bill with ***, he is able to retain 5% of the solar savings. This is why his *** bill appears to be lower than his Arcadia Power statement when in fact he was paying a lower cost. We have deleted the statement in question and closed ***’s account so *** will keep 100% of the solar savings for this month and for any future bills issued until the unenrollment has been fully processed by ***. In summation, ***’s account has been closed and the statement in question was not processed, we have reached out to *** via email to inform him of his account closure. Should *** or the Revdex.com wish to discuss this further we can be reached at ***.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Arcadia Power did not inform me that my statement was available an I have canceled them way before my power bill came out I will be contacting them as soon as they open to get a refund
Thank you for bringing ***’s complaint to our attention. We appreciate her concerns and are sorry to hear that our billing communication was missed. We hope we may shed a little light on our billing process and timeline. *** enrolled in Arcadia Power’s bill Pay program on 02/14/2019, that same day we sent an email notification to *** that all future *** statements would be billed through Arcadia Power automatically. For reference, we have attached the welcome email sent on 2/14/19 with information on our billing program.On 3/23/19, three days before we withdrew the funds owed to ***, we alerted *** to the date and amount of withdraw. As we did not hear a request to cancel her account nor did *** delay this payment the funds were withdrawn on 3/26/19 as scheduled. As it is after the withdrawal date we are unable to stop this transaction or refund the charges. I have attached this statement as well for the review of *** and the Revdex.com. *** contacted Arcadia Power for the first time on 3/28/19 via a phone call requesting her account be closed. After this phone call her account was closed by an Arcadia Power representative and *** was sent a confirmation email. We have reached out to *** via email to confirm her account has been closed. We would be happy to schedule a call to discuss our program and address her concerns. Should *** or the Revdex.com wish to discuss this further we can be reached at .