Arcadia

I specifically signed up with this company first to save money of course but because they had a promotion for a free *** home mini when you sign up. FOR FREE. Now they are asking me for my credit card number to verify my account in order for it to be processed. I also have pictures of the false advertisement. No small print.

First, you WILL NOT save money by using Arcadia.
During the months that I regrettably trusted Arcadia with dealing with my energy bills, my bills were higher than they have ever been in the six years that I have lived at my current residence. Not just a few dollars higher due to fees and whatnot for using Arcadia. I’m talking upwards of fifty dollars. I suspect that if it’s happened to me, it has most likely happened to others and will most likely happen to you as well.
Clean energy is great and all, but when I’m promised clean energy and a lower monthly bill only to find that I have been LIED to about the monthly bill... Well, Arcadia can go straight to ***.
Do not trust this company. Do not switch to them. They will take your money for no reason especially not as noble a reason as providing clean energy.
Absolute shysters.

First, you WILL NOT save money by using Arcadia.
During the months that I regrettably trusted Arcadia with dealing with my energy bills, my bills were higher than they have ever been in the six years that I have lived at my current residence. Not just a few dollars higher due to fees and whatnot for using Arcadia. I’m talking upwards of fifty dollars. I suspect that if it’s happened to me, it has most likely happened to others and will most likely happen to you as well.
Clean energy is great and all, but when I’m promised clean energy and a lower monthly bill only to find that I have been LIED to about the monthly bill... Well, Arcadia can go straight to ***.
Do not trust this company. Do not switch to them. They will take your money for no reason especially not as noble a reason as providing clean energy.
Absolute shysters.

Some how this company got a hold of my electric bill and were trying to switch my electric without my knowledge of any of this. This is completely against the law. I’ve never done to anyone from this company but some how they were able to get a hold of my electric bill and try to change my device. This is not how a business should be ran

They automatically opt you into a program just for trying to request more information. If you do not open you email you still get enrolled in the program and the only way you are notified if you are lucky is through a letter from your utility company stating that you requested to transfer your service. The company that your service is transferred to is not even Arcadia Power, it's some other random company that they sell your account to.

They automatically opt you into a program just for trying to request more information. If you do not open you email you still get enrolled in the program and the only way you are notified if you are lucky is through a letter from your utility company stating that you requested to transfer your service. The company that your service is transferred to is not even Arcadia Power, it's some other random company that they sell your account to.

My energy supplier was changed and Arcadia Power changed it without authorization. I submitted my name and address into a Facebook and saw it was a deceptive scam.

Even without submitting my information, my energy supplier was changed without authorization.

Now my energy supplier rate is 50% higher than usual.

Arcadia Power is using deceptive advertisements to get people to sign up.

I've contacted them and they said it will take multiple billing cycles to switch me back to my original energy supplier.

Right now, it has costed me around $50 dollars more after 3 billing cycles. I want it to stop and for Arcadia to repay the cost.

I've been an Arcadia member for almost two years and have had NO problems with them. The sign up was easy and transparent. I think any complaint that has been filed is because some people don't understand what Arcadia does. It was confusing to me before I signed up. I researched what REC's (renewable energy certificates) are and how they relate to what Arcadia does. After I ascertained that they were a legitimate company I signed up for the free 50% program. My energy payments switched seamlessly from my existing power company to Arcadia with no additional charges. I then bought 3 solar panels which saves me about $3 a month. Since Arcadia had proven their value to me I switched to the 100% renewable program which does cost an extra 10% or so, but is worth it to me to support renewable energy.

I've been an Arcadia member for almost two years and have had NO problems with them. The sign up was easy and transparent. I think any complaint that has been filed is because some people don't understand what Arcadia does. It was confusing to me before I signed up. I researched what REC's (renewable energy certificates) are and how they relate to what Arcadia does. After I ascertained that they were a legitimate company I signed up for the free 50% program. My energy payments switched seamlessly from my existing power company to Arcadia with no additional charges. I then bought 3 solar panels which saves me about $3 a month. Since Arcadia had proven their value to me I switched to the 100% renewable program which does cost an extra 10% or so, but is worth it to me to support renewable energy.

We have been very happy with our Arcadia experience. Reading the negative reviews makes me think the writers did not fully understand what the process was. It is not a bill lowering enterprise but an alternative to support cleaner energy. We've had no problems and no terrible bills and, in fact, have just moved to 100%.

We have been very happy with our Arcadia experience. Reading the negative reviews makes me think the writers did not fully understand what the process was. It is not a bill lowering enterprise but an alternative to support cleaner energy. We've had no problems and no terrible bills and, in fact, have just moved to 100%.

I have been a subscriber of Acadia Power for more than a year and have had NO issues with the process.
I live in Arnaudville Louisiana and my home is serviced by ***.
*** bills Arcadia Power and in turn Arcadia Power auto withdraws that EXACT amount and pays my *** bill.
I subscribe to the free 50 percent usage requirement and am delighted to know that 50 percent of my usage is being purchased from wind farms.
If anyone is having problems with the way the payments are coordinated I suggest they call Arcadia and they will walk them through the set up - as they did with me.
Jacqueline C

I have been a subscriber of Acadia Power for more than a year and have had NO issues with the process.
I live in Arnaudville Louisiana and my home is serviced by ***.
*** bills Arcadia Power and in turn Arcadia Power auto withdraws that EXACT amount and pays my *** bill.
I subscribe to the free 50 percent usage requirement and am delighted to know that 50 percent of my usage is being purchased from wind farms.
If anyone is having problems with the way the payments are coordinated I suggest they call Arcadia and they will walk them through the set up - as they did with me.
Jacqueline C

I was promised a *** Home or *** for signing up and I have not received anything

Arcadia withdrew money from checking account after I canceled with them. Then refused to repay me. This is a fraudulent company.

I signed up with Arcadia Power as a third party to supply renewable energy. They have been billing me and are supposed to then pay *** (who is my energy utility). I just learned that they never completed the set up process with *** however they have been billing me anyway. Consequently, I have been auto paying both parties for the last year and a half. I was never contacted by Arcadia about the set up problems but they have been continuing to bill me.They are not answering their phone. I have sent an email message to their customer service but have not heard back from them yet.

I signed up with Arcadia power a few months ago, under a free subscription, and was lured in by an advertisement that by signing up with Arcadia power, I could cut down on my monthly power bill. It said that they would track my energy usage and give tips to help conserve (which I thought was GREAT)!
I was excited to help our world. After them tracking my usage for a few months and giving me tips (like advertised) all of a sudden then started charging me, for services I did not agree for. I have not been receiving any billing statements and when I called they told me I would need to contact AEP (my actual power company). AEP could not help (because they were only charging what my bill was for). Arcadia was also taking my entire bill (so essentially being charged TWICE). I had to dispute it with my bank.

Very happy customer here! Let me write about my understanding of the company, then address some concerns voiced on this site about Arcadia being "scammy".
What Arcadia does: Arcadia provides a way for electricity consumers to support renewable energy, even if their utility does not source their energy from renewable sources, and the consumer can't install solar panels on their property (e.g. apartment renters). There are three ways to do this through Arcadia: (1) 50% wind power plan, (2) 100% wind power plan, and (3) community solar. Through Plan 1, Arcadia pays your electric bill through your utility, and for no extra charge, buys Renewable Energy Certificates (RECs) supporting enough wind power to offset 50% of your electricity usage. Again, Plan 1 requires NO additional charge on the consumer's part. Plan 2 is the same, except they offset 100% of your usage through wind power RECs, and they WILL add an additional charge onto your account - $0.015 per kWh, with a minimum charge of $5. In Plan 3, the customer gets the use of solar panels offsite, basically by subsidizing Arcadia Power to buy them at an upfront one-time cost of $100 per panel, which results in an average of $1 month of solar savings to the customer for the next 10 years. That means, per panel, $100 down, long-term return of about $120. In my view, Plan 3 is the best plan for those concerned about their carbon footprint, since this is the one where you’re actively offsetting your electricity usage through funding solar energy projects – it’s the one plan where you can truly get close to net-zero emissions from electricity usage.
How can Arcadia afford to do this: One question is, for their basic Plan 1 (50% wind power), how can they afford to buy RECs if they don't charge you any extra? In other words, how do they make money? My understanding, based on an answer from another site, is that they've developed patented software that allows a kind of "shifting around" of electric billing between states and utility providers. This allows them to take advantage of rate differences of customers in different areas. Add in customer payments from the 100% wind power plan and the community solar projects, and there are actually multiple sources of substantial income for them.
Notes on reports of "scammy" charges: These seem to be based on customers’ misunderstanding of what they’re getting. For example, some people seem to be confused about the 100% wind power plan ("Plan 2"). That plan comes with a MINIMUM charge of $5, but if you use a lot of electricity (over 333 kWh per month), it'll be more, since its cost is $0.015 per kWh. So as a result, people have reported that their bills went up when they started using Arcadia. I think this misunderstanding of the 100% wind power plan is probably behind all of this. I know they are not secretly inflating the base utility charges, because I can still sign on to my utility provider's site and see the original charge I would be receiving through them, then compare it to the bill that Arcadia sends me -- it's the same. There's NO added charge. In short, it seems to me that, because Arcadia provides a new kind of business model, people tend to be skeptical, which, combined with misunderstanding of the services they’re getting, results in people mistakenly thinking they’re being scammed.
In summary: Arcadia lets you support renewable energy through wind power RECs, or through offsetting your electricity usage through community solar projects. I’m a citizen concerned about climate change and my impact on it, but I’m also a renter, so I’m limited in the changes I can make to my home to curb my emissions. Arcadia lets me offset my electricity usage through supporting solar energy generation. In addition, they use my payments to help support the wind power industry through the purchasing of RECs. As far as I know, they’re the only option I have for doing this – so I honestly can’t recommend them enough!

Very happy customer here! Let me write about my understanding of the company, then address some concerns voiced on this site about Arcadia being "scammy".
What Arcadia does: Arcadia provides a way for electricity consumers to support renewable energy, even if their utility does not source their energy from renewable sources, and the consumer can't install solar panels on their property (e.g. apartment renters). There are three ways to do this through Arcadia: (1) 50% wind power plan, (2) 100% wind power plan, and (3) community solar. Through Plan 1, Arcadia pays your electric bill through your utility, and for no extra charge, buys Renewable Energy Certificates (RECs) supporting enough wind power to offset 50% of your electricity usage. Again, Plan 1 requires NO additional charge on the consumer's part. Plan 2 is the same, except they offset 100% of your usage through wind power RECs, and they WILL add an additional charge onto your account - $0.015 per kWh, with a minimum charge of $5. In Plan 3, the customer gets the use of solar panels offsite, basically by subsidizing Arcadia Power to buy them at an upfront one-time cost of $100 per panel, which results in an average of $1 month of solar savings to the customer for the next 10 years. That means, per panel, $100 down, long-term return of about $120. In my view, Plan 3 is the best plan for those concerned about their carbon footprint, since this is the one where you’re actively offsetting your electricity usage through funding solar energy projects – it’s the one plan where you can truly get close to net-zero emissions from electricity usage.
How can Arcadia afford to do this: One question is, for their basic Plan 1 (50% wind power), how can they afford to buy RECs if they don't charge you any extra? In other words, how do they make money? My understanding, based on an answer from another site, is that they've developed patented software that allows a kind of "shifting around" of electric billing between states and utility providers. This allows them to take advantage of rate differences of customers in different areas. Add in customer payments from the 100% wind power plan and the community solar projects, and there are actually multiple sources of substantial income for them.
Notes on reports of "scammy" charges: These seem to be based on customers’ misunderstanding of what they’re getting. For example, some people seem to be confused about the 100% wind power plan ("Plan 2"). That plan comes with a MINIMUM charge of $5, but if you use a lot of electricity (over 333 kWh per month), it'll be more, since its cost is $0.015 per kWh. So as a result, people have reported that their bills went up when they started using Arcadia. I think this misunderstanding of the 100% wind power plan is probably behind all of this. I know they are not secretly inflating the base utility charges, because I can still sign on to my utility provider's site and see the original charge I would be receiving through them, then compare it to the bill that Arcadia sends me -- it's the same. There's NO added charge. In short, it seems to me that, because Arcadia provides a new kind of business model, people tend to be skeptical, which, combined with misunderstanding of the services they’re getting, results in people mistakenly thinking they’re being scammed.
In summary: Arcadia lets you support renewable energy through wind power RECs, or through offsetting your electricity usage through community solar projects. I’m a citizen concerned about climate change and my impact on it, but I’m also a renter, so I’m limited in the changes I can make to my home to curb my emissions. Arcadia lets me offset my electricity usage through supporting solar energy generation. In addition, they use my payments to help support the wind power industry through the purchasing of RECs. As far as I know, they’re the only option I have for doing this – so I honestly can’t recommend them enough!

I like the idea of Arcadia power and using green energy. However, their customer service is terrible. Their system keeps messing up my energy provider login and they refuse to fix it or even investigate the issue and just keep telling me to reset my password. This is dumb because things will work for a few days, then go bad, so clearly, it's something in their system.