Anthony & Sylvan Pools

Anthony & Sylvan had a sign up in our neighborhood because they were putting in another pool. I did a little research online just to read other reviews about the company then talked to some other people I know who have pools. Anthony & Sylvan was highly recommended and had good reviews. And since I've wanted a pool for years, we finally made the decision to pull the trigger at the beating of this summer and we asked them to come out and give us an estimate.
Our project manager, Frank, was wonderful and it was great that we saw him very regularly over the course of the project. He was very responsive to calls or emails with any questions. The scheduling team was also great. They were right on top of each step as the project progressed and kept me informed about what would be happening when and when I needed to be here. Everything moved along on the six-week schedule as promised. The design consultant was really helpful in helping us pick something that worked really well in our yard in terms of the size and the shape. And we love the shape of our new concrete, freeform pool. It is a great place for us to relax and have friends and family over and just enjoy just staying at home in the summer.

We have contact the customer and are working with them to find a positive resolution.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Our concerns have been addressed and we are waiting resolution on one matter at this time.
Regards,
[redacted]

We have refunded the McKights the money they have requested and have came to a agreement of resolution to the issues in question.

We recently went with Anthony and Sylvan to put in a heated in-ground gunite pool with raised spa/hot tub. They did a great job! The pool is amazing and we couldn't be happier. Jobs like these are not easy to do - a lot can go wrong - and making sure you pick the right company is the biggest key to success. The team and Anthony and Sylvan really know what they're doing - the price was reasonable and everyone was very professional. Glad we chose A&S to do our pool.

My wife and I contracted with Anthony & Sylvan Pools and are disappointed in trying to resolve a problem with a storm water drain.
Throughout the building process there were issues, too many to list here. The biggest and recurring problem was the continued miscommunications between the Project Manager, Schedulers and Sub-Contractors.
Because there was no pre-construction meeting with our municipal zoning officer (as required), there was a complete misunderstanding by Anthony & Sylvan of what was required for storm water management. As a result of the misunderstanding we have an ugly 2 inch drain on the side of our pool that is too low. To keep the pool working properly we had to plug the drain. Plug courtesy of Anthony & Sylvan at our Indoctrination. The drain should have been out the backside of the skimmers in the overflow port.
If the drain would be unplugged, the water level would be too low for the skimmer and pump to function properly. To date, we do not have an approved occupancy permit because the drain is plugged. The drain must remain open in order to meet the required code. Because of the delay now the township has added a requirement to install a pit for the storm water management.
We have tried to explain that the drain is too low to the Project Manager and Construction Manager. Currently they have offered a cover with holes similar to a shower drain. This would be placed over the 2 inch hole. This will still allow the water to drain to the level where the skimmer and pump will not function properly. They have not replied to our repeated explanation that the water level will be too low.
Since we have had problems throughout our build, we have withheld the final $2400 payment until the job is completed and we have an approved occupancy permit. Anthony & Sylvan's Construction Manager has held off on allowing the installation of our pool cover because of the outstanding balance. He also threatened to send us to a collection agency and suspend our warranty.
We hope that they work with us and resolve the issue soon.

We have reached out to the customer and are trying to work with them to resolve their issues.

After receiving this feedback, we have located the customer's account and identified positive next steps to resolve their concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The response is that they have reached out however we are not even close to a resolution.  There was another final inspection today and once again it FAILED.  I must now wait for Anthony and Sylvan to do their part to pass the final inspection; no telling how long that will take them.  Then I will need the Revdex.com assistance to work out a resolution concerning the non-functional spa cover  and balance due.  For the record, the balance due is not related to the pool construction as I have already paid that part in full of $62,000.  Please keep my complaint active as there is not a clear resolution in sight.
Regards,
[redacted]

We will contact and meet the customer as soon as possible.

Good morning – after receiving a customer satisfaction survey from The [redacted]’s suggesting they were not satisfied with their pool finish, as the Northeast Construction Manager, I personal visited the site to review the finish. I found that the finish was installed properly and with the agreed upon...

material – [redacted] Select Onyx. We reviewed our findings and pictures with the client as well as other pools with their selection (Onyx) to give them piece of mind that the correct material was installed. As with all “onyx” pools, we installed our dark drain covers, dark cleaner fitting, and dark eyeballs. The skimmers are outside of the pool shell and are white and our rope cup sockets, which are a safety feature to distinguish the shallow end from the deep end are white. Again, this is a safety feature to differentiate shallow water from deep water. In closing, the pool was constructed well within industry standards and with the selections the client had agreed to by virtue of their contract. In the spirit of customer relations, we did offer the client a free winterization of the pool. Thank you, Corey C[redacted], CBP

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I finally received my money back which was due.
Regards,
[redacted]

Buyer Beware! The customers that screams the loudest wins!
I started the process of putting in a pool in July 2014. Salesman ended up being pushy, annoyed when we didn't make a decision fast enough. Pool was not dug timely, many failed inspections, absolutely no communication at all. I sent an email and got absolutely no response for a week until I found out who that persons supervisor was and forced them to get involved. Because we had issues from the beginning one would think a "manager" would follow the job closely to ensure timelines were met timely. I had to send multiple emails to everyone I've ever received an email with to get any help at all. Fast forward, Septemeber 2016, we failed yet another inspect for the gas line and other issues. The whole experience has been a nightmare! Do not use this company! They are horrible!

Aknowledge reciept of complaint. Construction Manager of Austin division has been made aware and will respond to management team.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The home was stuck by lightning, this act of god is not covered under warranty. We have given Mr. [redacted] a cost to repair.

[redacted]...

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution should be satisfactory to me. 
I have submitted a receipt for a Lighting replacement and have not yet received the payment as promised.  Hopefully it will arrive shortly.  We made a date to do the repairs in September, after the Pool is closed.  If they keep their word I will be satisfied.  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted].  I was contacted and we are going to meet sometime next week to discuss the problems, and to hopefully come to some type of resolution.  Thank you for your support in trying to help us resolve the problems
Regards,
[redacted]

We reached out to the customer and are working with her to resolve the issues that she is having.

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After receiving this feedback, we contacted the customer to better understand their concerns. After speaking with them, we were able to identify and agree upon next steps. Those actions are currently scheduled to be completed on 10/19/17 and 10/20/17.