Amerigas

P.OBox Wilmington, DE 19899-March 30, *** ***
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*** ** *** RE: Choice Privileges Visa account ending in *** *** *** I am in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the RevDex.comI understand your concerns regarding the missing reward points on your account and would like to recap the details of our conversationI confirmed that you did not receive the 24,points you qualified for after your first stay at an eligible Choice Hotel on April 24, 2016, or the additional points for that transactionRegretfully, due to an inadvertent system error, these points were not applied to your accountTo correct this error, we added 24,points to your account on March 22, Please allow four to six weeks for the points to be deposited into your Rewards Program accountDuring my investigation, I identified opportunities when reviewing the phone interactions you had with our agentsPlease be advised, feedback and coaching have been providedI regret any inconvenience you may have experiencedIf you have any additional questions that we can assist you with, please contact me directly at *** *** *** Our office hours are 8:a.mto 8:p.mET Monday through FridaySincerely, *** ***
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P.OBox
Wilmington, DE 19899-
June 22,
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RE: Barclaycard with iTunes Rewards Visa Card account ending
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at*** ** *** ** *** ** *** *** *** **Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** *** *** ** *** *** ** ** *** *** *** *** ** ***

Tell us why her
P.OBox
Wilmington, DE 19899-
October 13,
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*** *** ** ***
Re: AAdvantage Aviator Red Mastercard account
ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
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P.OBox
Wilmington, DE 19899-
November 10,
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RE: JetBlue Mastercard account ending
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   August 10, 2015   [redacted]      RE:          Barclaycard Financing Visa account ending...

1189           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
After numerous attempts to communicate with Barclay Bank I contacted Revdex.com and it was that intervention that prompted them to respond to the letter I had sent to the Office of the President three weeks previously. My letter to the Office of the President was 7th in a series of letters sent to Barclay Bank accompanied by death certificates and obituaries for my late Mother. While they never admitted wrongdoing, they did submit a check in the amount of $90.00 and referred to it as Fee Reimbursement. Had Revdex.com not intervened, I doubt if the issue would have been resolved. Thank you for your assistance in resolving this issue.I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
[In order for the bureau to continue to assist you, you MUST provide your view on the matter in the box below or your complaint will be closed as answered.]
First it took 1.5 months to get a few words at all.  That’s not only disrespecting me but also the Revdex.com
Regards,
Complaint ID: 12712401

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
August 31, 2016
 
 
 
[redacted]
 
 
RE:          Upromise MasterCard account ending in...

8224
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted] [redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
February 23, 2018
 
 
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[redacted]
 
RE:          Carnival Mastercard account ending in 3996
 
[redacted]...

[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclaycard), which was forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
 
Sincerely,
 
[redacted]
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[redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
November 30, 2017
 
 
 
[redacted]
 
 
Re:          Barclaycard Visa with Apple Rewards account ending in 6453...


 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted] [redacted]
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[redacted]         [redacted]

P.O. Box 8885 Wilmington, DE 19899-8885       March 24, 2017       [redacted]     RE:          Barclaycard Visa with Apple Rewards account...

ending 8014 and 0060   [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.   We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.   If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.   Sincerely,
[redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 23, 2018
 
 
 
[redacted]
 
 
RE:          Application for an AAdvantage Aviator Red Mastercard
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[redacted] 
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Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.
 
Sincerely,
 
[redacted]
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 19, 2018
 
 
 
[redacted]
 
 
RE:          Frontier Mastercard account ending...

5721
                AAdvantage Aviator Red Mastercard account ending 2960
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7 to 10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.
 
Sincerely,
 
[redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
February 29, 2016
 
 
 
[redacted]
 
 
RE:          Travelocity Rewards American Express account ending...

3506
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
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[redacted]         [redacted]

Revdex.com Delaware, I have received two phone messages from the Office of the President at Barclaycard Delaware in response to this Complaint after sending this message to cancel my complaint on April 8th, the day that they complied.  One on the 19th (Tuesday) and Today, the 25th (Monday).  ...

This is a bit unnecessary as I was hoping that I would not receive a response from them if I had canceled my complaint as they had followed through with their returned fee amount the following day after submitting a Revdex.com claim.   There is no method to directly contact my claim handler via the complaint page or Revdex.com to cancel this claim other than this general e-mail.   Please close Complaint ID [redacted] and respond to the business as Satisfied.   Thank you!!

Tell us why here...
P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 7, 2018
 
 
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),...

which was forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
 
Sincerely,
 
 
[redacted]
Office of the President

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
February 1, 2016
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:          L.L. Bean Visa account ending...

1455
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted] Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
[redacted]
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[redacted]         [redacted]