American Leak Detection

I purchased a dodge durango weeks after purchased I needed brake pads said they werent covered under warranty had a flat tire tried to use spare and it wasnt right size rim

On February 20, 2018, technicians from American Leak Detection assesses the leak in my home and determined the leak was under the bath tub On February 23, based on that report, an independent plumber removed the tub and determined there was no leak in that place The bath tub was therefore destroyed based on American Leak Detection’s faulty conclusionSince this is an urgent ***er, I asked that American Leak Detection return and find the leak once again However they were not able to do so at an agreeable time until Feb I therefore cancelled the appointment as they could not come to reassess at a more expedient time The person at the office Lina was very unhelpful and lacked customer service skills

Vehicle was purchased 10/23/with 99,miles. At the time of purchase, customer received NYS Lemon Law Warranty, and was offered an extended warranty which was declined. On 10/28/customer brought vehicle in to check the alignment and a possible leak. We had determined
that there was a radial tire pull and replaced two tires at NO CHARGE and found one rim to be bent and also replaced at NO CHARGE. No leaks were found. It may possibly have been washer fluid. On 11/06/customer brought in the vehicle to check a knocking noise. Our technicians took vehicle for three test drives. Two at operating speeds, and one at highway speeds. We determined there were no issues found at the time, and advised the customer that if the noise he hears persisted, to return for further diagnosis. On 11/12/customer brought vehicle in with a check engine light. At this time, nothing was mentioned about knocking noises from the front end. We had found that there was one code in the system for an Censor. We cleared the check engine light and reprogrammed computer and the check engine light did not return. This was done at NO CHARGE to customer, and was considered good will. On 2/17/customer returned to diagnose a vibration and hard shifting in the front end. Vehicle had 101,miles. At this time the vehicle had no warranty left. We had diagnosed the vehicle at NO CHARGE and we suggested to have him bring it to a transmission repair facility for further diagnosis. At that time, customer had become unruly and threatening, however we did not contact the police. To defuse the customer, we agreed that we would listen to the repairs necessary and offer some assistance to aid in his repair bill as customer satisfaction

I am requesting to be refunded for the amount of what this company cost me for the mistake they made in determining where the leak was under my floor The distance was beyond the foot radius they specify in the contractThis amount was $I want a refund for the cost of their initial
report of $I feel IanOwed this for all the extra clean up that was caused by the hole that was jack hammered because of their mistake

Our position still remains the same, we cannot repair the roof until the stacks moved As stated once before, we will stand behind our work, but moving the stack was not in the scope of our work It was to be completed by the homeowner.As to the homeowners last statement, we have not asked them for one additional cent for this project and there is no scheme to extract addition funds from them.We cannot fix the roof leak correctly without the stack being relocated It was the homeowners responsibility to have the stack relocated MrWaire, how do you suggest that we make the repair? My solution, is you relocated the stack and we will repair that area at no cost Other than that you received everything our proposal stated You have an open invitation, once the stack is relocated please contact our company and we will repair the roof where the stack was removed from

American Leak Detection performed a leak detection on a commercial spa on July 30,
During this visit, a leak was found on a spa jet line under the concrete deckThe warranty for this leak detection is daysALD was called back on September , to perform the repair on the spa jet lineThis repair is under warranty for years,
ALD was contacted again on September 29, and asked to return because the spa was losing waterALD returned on October 3, to do more testing on the spaThere was no charge for this visit even though the original leak detection was out of warrantyA leak in the skimmer was foundThe customer hired a different company to fix the skimmerALD was again contacted in March of for a new leak detection of the spaThe charge of this leak detection should have been for 350.00, however ALD did give a discount of half offThe results of the leak detection were inconclusiveNo leaks were found however there is a bubbler system that is on the spa that ALD was not able to test, ALD recommended that the bubbler system be abandoned for a charge of The customer refused to pay for the discounted leak detection and insisted we make the recommended repair of abandoning the bubbler system for him at no costALD has guarantees in place for detection work, due to the fact that plumbing leaks, at any timeWe went beyond our guarantee, sent a technician out at no charge, and when called again, discounted the detection feeThe customer did not pay us and refused to payWe certainly will not do anymore repairs when money is owed to usALD cannot warranty the customers spa from future leaks as we did not build" the spa, we located the leaks in the spaIt is recommended to all customers to have located leaks repaired and to monitor waster loss within days of the original leak detection

Revdex.com
RE: ID
I have attached Invoices for A**, all detailed.
It is the opinion of MsA** that our tec**ician, “N***”, we
don’t employee a N***, smelled of alcohol.
This particular tech has worked with American Leak Detection for many
years, this would not be a characteristic of his. He also reports to the office every day after
finishing his assignments, I believe this would have attracted the attention of
the office staff, co-workers and the owner if indeed it was true. This tech is also a man of few words, but
having a chatty personality is not one of the qualities we look for in a
techician, we look for the tec**ical and mechanical skill most
importantly. The techs personality has
nothing to do with the difficulty of finding the A** leak, leaks are
sometimes difficult to find. As said
before we did not build the pool, only working to figure out why it leaks. Some leak detections are black and white, and
some are grey. There are various reasons
why pools lose water, most of them are textbook reasons, and some take many
visits to get conclusive results
If the MsA** would like to prepare their pool for additional
testing, fix the items marked on the last inspection and clean their pool and
spa, visible to the bottom, we can do more testing
In addition MsA** says she complained to “headquarters”
in San Diego, and has not gotten a response, that is because there is not a
headquarters in San Diego

In regards to the statement and claims by the customer on ID #***:
First of all, you will find the invoice, and work order signed by the customer, attached to this emailAs indicated on the work order, American Leak Detection performed a leak detection on 10.08.15; Invoice #ALD induced
the trace gas (which is used for pinpointing leaks) into the water line for testing, and the gas was getting trapped in a trench that was for the A/C condensation line; therefore coming out of the side of the houseDue to these unforeseen circumstances, ALD was unable to pinpoint the leak under the slabHowever, ALD was able to get the leak narrowed down to a section of line where the line went down into the floor on one room, went under the wall, and then came out of the floor and went back up on the other side of the wallThe distance between these two lines was no more than five feetALD was able to offer the solution/recommendation to reroute this section of line to connection these two lines above ground, eliminating the leak in the line under the slab; and preventing the customer from having to jackhammerThe customer was aware, and in agreement, of this solution/recommendation; which is evident by the customer's signature on the work orderThe signature represents that the client agrees to the charges and acknowledges that the work is satisfactory
ALD received at call sometime over the weekend of 10.10.15-10.11.15, and ALD returned this phone call in the morning of You could tell the phone call caught the customer sleeping, but he was able to relay the claim that he thinks the ALD technicians had forgotten to place the washer drain house back in the drain hole when putting the washer back in place during the leak detectionConsequently, the customer claims that the washer emptied out into the floor, and that he thought there may be some water damage to some laminate flooringThe customer was assured that ALD had two experienced technicians on-site during the leak detection, one being with our company for over twelve years, and that it would be highly unlikely for them to make such an elementary mistakeThe customer was assured that the ALD would question the technicians, asking if this was a possibility, and determine the possibility of next stepsThe customer was requested in the meantime to take some pictures to represent the claim of the damage to the floor, just so ALD could see what he was seeingThe customer was told that once the pictures were received, he would receive a follow up callThere was no further action until on when ALD opened up a letter from the Revdex.com
The reading of the customer complaint served as notification that ALD had been sent an email, but had never respondedUpon looking through the email history, an unopened email from the customer was in between a series of junk emails
With this said, ALD apologizes for overlooking this email; as it was an honest mistakeThe customer sent one email with low quality, hard to tell, photos (photos are attached), and there was never follow up to ensure that the email was even receivedIn the opinion of this company, as a consumer in general: if there is an urgent matter, with the claim that a company has wronged you (or caused damage), sending one email without follow up does not seem to be proper process before reaching out to a company such as the Revdex.com, and making claimsIn general, it would need to be ensured that the email went through (that there was not in error in technology), and secondly, that the photos would be sufficient to aid in determinationSimply, dialogue needed to take place in order to determine the possibility of fault, or future concessionsIt would be a little more understandable if the customer had sent multiple emails, made a couple of phone calls, and was not receiving any correspondence, or was not getting the outcome desiredIn opinion, that is when the customer is justified to reach out to a third party for helpAmerican Leak Detection has been in business a long time, is a fair company, who highly values their customers, is well represented with a customer service staff, and prides themselves on treating customers exceptionally
With that being said, let's get back to the issuesALD has two technicians that were on-site that both said that the washer drain hose was put back into the washer drain properlyOne of the ALD technicians said that there was a conversation on-site between himself and the customer about doing some kind of repair, or reroute the drain tube on the A/C condesation line, by running it to where washer drain line goesAs the ALD technicians were leaving, the customer said that he was going to the store right at that time to get the parts to do what was explained in the previous sentenceIt was verified by the lead ALD technician that the washer would have had to be moved out, again, in order for the customer to do what the customer was saying he was going to do with that drain tubeSo, with the ALD crew certain that the drain line was put back in properly, and that the customer potentially had to move that washer afterwards, ALD is not accepting responsibility for the claim made by the customer that ALD caused his washer flooding
Regarding the pictures that were sent of the floor: By viewing these two photos, it is understood that they are not of sufficient quality to determine any potential floor damageRegarding the floor damage: if there truly is floor damage due to water, it is possible that depending on the circumstances of the leak, the leak under the slab could have caused bubbling, or warping to the laminate flooringIn all of the years of ALD experience, multiple senior ALD technicians concurred that this is a strong possibilityWe are not claiming that this is what happened, but it is a strong possibilityMaybe some better quality photos could show better the actual damage to the floor
In conclusion, ALD is not going to refund the customer any money at this time; as it is not meritedThis is based on ALD performing satisfactory work on-site, which was confirmed by the customer signature, and that ALD did not leave the washer drain hose of the drain when putting the washer back into placeSince, ALD did not leave the washer drain hose, then ALD is not responsible for any potential floor damage
*** ***
Manager
###-###-####(o)
###-###-####(f)
***

We offered her back $She refusedThere is no way to explain to someone that it was recommended to reroute this one line from the very beginningMost people will take the advise of an experienced plumber when lines are in gravel etc.Thank you*** ***

When vehicle entered shop, tire pressure censor was brokenWe made customer aware that the tire pressure censor was broken and we were unable to check the tire pressure in the tire. Customer informed us that she had her tires looked at previously at another repair shop and told us that she
was going to go back to them to have her tires looked at again. This particular part in question was broken and/or said damage prior to entering our facility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it is s complete LIENO ONE HAS EVER CONTACTED NEW TO SET UP ANY APPOINTMENT OR MEETINGThey called me ONCE to tell me they are reviewing it and then NEVER HEARD FROM THEM AGAINI am willing to take this to court at this pointTHEY HAVE NOT TRIED TO RESOLVE THIS AT ALL!!!
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

After purchasing vehicle, customer had it towed in with a no start condition. We diagnosed there was a mouse nest and found wires that were chewed through. After repairing the wires the vehicle would still not start. We sent the vehicle to the *** dealership to have the
computer re-flashed and thoroughly looked at. The dealership gave us the green light and asked us to pick up the vehicle. After we test drove vehicle, we called customer to let him know he could pick up his vehicle, with NO CHARGE. A few weeks after that, the customer had the vehicle towed in with a no start condition again, but at this time the lock cylinder was in a fully locked position. All that was required was to turn the steering wheel and turn the key forward. At that time the vehicle started right up with no issues. We tested the lock cylinder several times before contacting the customer to let them know the vehicle was fine, and can be picked up; again at NO CHARGE. Approximately two months later, customer called us stating the vehicle was running poorly and that he brought it to a friend of his, who he said owns a repair shop. His friend told him the reason his truck was running poorly was due to incorrect spark plugs that were installed. We advised customer to bring the vehicle to us for further diagnosis. He declined, stating his friend had already corrected the problem and that he had the old spark plugs to show us. He then dropped off the vehicle (along with the old spark plugs.) At that time the vehicle was running properly. We then called the *** dealership to cross reference the spark plugs that were installed in the customers vehicle by his friend, and also the ones his friend gave him that he removed. The spark plugs that he removed were obsolete but through cross referencing obsolete numbers, the *** dealership had determined that those were the original spark plugs for that vehicle. The *** dealership informed us that the original plugs installed were 100,mile spark plugs and most likely were never replaced because the vehicle mileage was under 100,000. The customer purchased vehicle that came with NYS Lemon Law Warranty, and had declined to purchase an extended warranty that was offered at the time of sale. Please note we were offering a good will service after the day Lemon Law Warranty had expired, as well as helping with issues that were not covered under NYS Lemon Law Warranty. We still tried to work with the customer to come to a mutual agreement within reason, and customer had declined

Telephone response received from consumer as follows:The consumer stated they are rejecting the company's response. The consumer stated even after company came back out nothing was put in writing that the stack was causing the issue and it needed to be moved. The consumer stated they just want there money back. *see attached photo's of job

I had a great experience with Abbott Motors Mike & his staff are very friendly & know their stuff They make the car buying process very easy & smooth They have a customer for life with me

I would not recommend American Leak Detection in Santa Ana to anyoneWe had a pipe burst / slab leakThe water was coming through my was in my garageWe called a Plumber out right awayHe told us we had a slab leakCalled my insurance on Monday and reported it and filed a claimThey sent out The leak detection ( American Leak Detection) Nate came out and located the area where the leak was at behind my refrigerator and Pantry, he cut holes in my wall and Pantry and marked the areaNext they sent Able out to do the work and re route the pipe that was leakingHe was supposed to cut and confirm which he didn't doHe re rerouted a cold water pipeAfter he was done Able told us we have another leakWe said r u seriousI asked why Nate didn't detect the other leak? He said well the leaks are so close together it's hard to tell if you have two leaksHe kind of rushed and just seemed like he was acting weirdHe said the leak may be the pipe to the main line or to the hot water heaterIf its to the main line they would have to go through my downstairs bathroom through the ceiling and do the re route or if its to the water heater they would have to go through my other cabinet and wallAble said he was busy Friday and Saturday and would get in touch with us on MondayWe were told to shut off our main water line and only turn on when we need to shower or flush the toiletWe did that Friday, Saturday, Sunday and MondayAfter Able did the first re route the water was coming out moreTo us it seemed like if we had two leaks and one was fixed why would the water be coming out more? Something just didn't seem rightI even asked my husband in a joking way at first, are you sure he re routed the right pipe? Maybe he fixed the wrong oneSo we didn't hear back from Able on Monday late afternoon, we called American Leak Detection and voiced out concerns and told him something was not rightThe water was coming out more when we turn it onWe said we wanted someone to come back out and check the work Able did? First they said they would send Able back out and I was like really? Why would you send Able back out to check his own workThey ended up sending Nate back outHe did his job and checked the work Able didAfter checking everything out he told us well it looks like Able didn't cut and confirm, because he fixed the wrong pipeMy mouth hit the floorMy husband and I were very upsetAble knew what he did and tried to play it off that we had another leak, that's why he was acting so weird and didn't call us backNate called his boss Glen and told him what happenedWe could hear him talking on the speaker phone in our garageHe told Nate to do a pressure test and to put water in the pipe to make sureWhich Nate didAble is supposed to be there top guy from what Glen stated to usWell now our insurance and the Nate told us we need to turn off water and not use it, My daughter is my agent for our insurance and she told us we have additional living Expenses on out policy to call the adjustor and have him put you in a hotel cause we cant use any waterWe went to a hotel that nightAmerican Leak detection said they would be calling usNate had told his boss hey Able messed up and you need to make things rightI didn't think we would be in a hotel very longI made to reservation for nights and didn't hear anything then two more nights and still hadn't heard anything, Called and left a message on FridayWe had to change hotels because the one we were in was booked for the weekendSo we changed hotelsIt was Friday and the weekend so I made them though Monday, My husband called our adjuster cause we hadn't heard from himHe said I thought American Leak Detection was taking care of youWe said NO we haven't heard anything from them, we called Friday and left a messageWell after many calls we contacted Nate and told him what was going onHe was the only one that seemed to care, He got ahold of his boss Glen and told him he needs to call us cause we are very upsetGlen finally called he said he handed it over to a JimmyGlen didn't seem to know much and he is the bossHe said he would be contacting us We waited a couple days and we got a hold of JimmyAll we got was the run around for over a weekFirst they couldn't come out because they were busyThen he sad we can try and squeeze you in on Thursday or Friday and then it was pushed to Monday or Tuesday, then Wednesday or Thursday againI was pissedMy husband and I both work and my husband had already taken days off for the restorations to come out and for the Plumber twiceI had taken a couple days offJimmy told us just cause I tell you Monday or Tuesday doesn't mean its open I have to go back to the office and check and it might be full by that timeWe have to squeeze you inI'm told him, Able messed up and fixed the wrong pipe and you have to squeeze us inYou need to make time to take care of this leakAfter almost weeks in a hotel we finally got an apt for the fallowing MondayWhich meant we had to stay another days in the hotelWe told them we didn't want Able to come back outHe lied to usBrian and another guy came out Monday about 12:Brian had a little attitude from the startI think maybe he knew what was going on and how upset we were with the company and JimmyThey had to fix the leak with No chargeBrian and the other guy did a thorough check, they located the leak and it was not near the one they thought, It was the pipe going from my Pantry to the wall in my dinning roomThey had to cute big holes in my dinning room wall and in the garage to do a re route They also put a big hole in my Panty and did a poor jobNow they have to re build my Pantry and re paint my kitchen and fix all the big holesI have a total of holes Between my kitchen, Dinning room and garageI wont be able to use my kitchen for a week or so now we have to go to a hotel againIf Able would have cut and confirm the first time and fixed the right pipe we would have never had to go to a Hotel for 1/weeks and there would not be so my damageIts costing my insurance company a lot of moneyNot once has anyone called us from American Leak detection and at least Apologized for Able's mistake and for the lyingAble should have called and he never didI will never use this company again or recommend themPoor customer communication and serviceVery stressfulMy insurance company will not be using this place anymore

Initial Business Response /* (1000, 8, 2015/08/31) */
We have made contact and have come to a mutually agreeable settlement. We have offered to guarantee our repair and the pipe that exits the ground for 2 years

took the truck in for oil leaks on 6/28/17 picked up the truck and back in the driveway and it started to rattle on  6/30 17 I took it back and talk to mike an he said jhon was on vacation an had the teck that work on the truck talk to me.on 7/3/17 an other teck put the probe on it and said what was wrong on 7/5/17 jhon told me what was wrong as of 8/22/17 the truck has not been fixed they tell me there to busy but they keep selling cars when they cant fix one they sold the truck ran perfect before they work on it

[redacted] purchased her car on 06/18/14. The vehicle came with a 60 day NYS Limited Warranty. Ms. [redacted] first and only return to the dealership was on 09/18/14 with a check engine light due to failed fan clutch assembly that was ready to break off and cause further...

damage to her vehicle. At this point the vehicle was out of the NYS Warranty period and additionally the issue was not a covered repair. We offered Ms [redacted] a new replacement price with a 50% discount but she had no money at all to repair it at that time. So as goodwill due to her circumstance and knowing the significant cost to her if the fan broke off, we offered to install a used fan assembly AT NO CHARGE from a parts vehicle we had in stock. This offer was accepted by her and she was given no guarantee accept that it would allow her to drive the vehicle and prevent immediate further damage until she could afford a new part. She said she would the schedule repair with new parts when she had the money. She never called back to reschedule. We feel we have gone over and above our responsibility to provide fair business practices in this case. Any questions please contact me directly. Thank you, [redacted], Pres.

When American Leak Detection is hired to perform leak detection on spas, the entire spa is tested for leaks. ALD test all of the plumbing from the spa to the equipment and back again. We test the integrity of the skimmer and dye test the structure. The skimmer was tested on the July 302014 visit and the skimmer throat was negative for water loss at that time. A leak on a spa jet was located at this visit, Please see invoice 37092.
On August 25, 2014 ALD was hired to repair the leaking spa jet. ALD attempted to repair the leaking spa jet on September ,2014. Due to the leak being in the bond beam (structure wall of the spa), ALD capped off this line and abandoned the spa jet. The alternative for this repair would be to have demo’d the spa structure and bond beam. A more cost effective approach is to abandon the jet. The customer agreed to go with the capping of the line. Once the line was capped, a pressure test was done on the rest of the line to make sure our repair was solid and that there were no additional leaks on this line. Please see invoice 37388.
On our return visit, October 3, 2014, ALD re-tested our repair from September , 2014, the repair was solid and not leaking. The technician re-tested the skimmer and at this time, the skimmer tested positive for water loss via cracks on the side of the skimmer. ALD recommended the skimmer to be replaced. See invoice 37616.
When the customer called to schedule a new leak detection on March , 2015, he advised our office that they had repairs made to the skimmer. He stated the spa started losing water again, and not sure when it started leaking and was unsure of exactly how much water it was losing. The customer agreed and understood the testing process and agreed to the new leak detection and its cost, due to 8 months passing of the original leak detection and the leak detection being out of warranty. Leaks can happen at any time, which is why our leak detection has a 30 day warranty. When out on March 12, 2015, the spa suction, return and jet plumbing lines were tested and were negative for leaks. ALD located a bubbler system on the bottom of the spa that is not in use and is not able to be tested. It was recommended that
the bubbler line be sealed. ALD discounted the leak detection by 50% and the customer refused to pay for the service and demanded we seal the bubbler line for him at no charge. See invoice 38608.
This office has been operating for the last 20 years and is very reputable as we service pool service companies, all insurance companies, homeowners, pool builders, other businesses, landscape companies, etc. We do not fake" our leak detections. This customer wants free Services and doesn't want to be required to stay within his warranty period like all of our other customers do.
Regards,
[redacted]
Office Manager