American Freight

They gave me a damaged sofa, I paid over $900 after 2 weeks I noticed there was something wrong. I contacted the store who gave me the contact to the general manager spoke to him sent pictures and nothing. Now I have to go spend money on new sofas after only having these for 5 months. Horrible customer service
They sell damaged merchandise.

For some reason it wont let me go to the store in ***, In. But that store is the worse. Dont buy anything from there. I went in the store on december 21,2018 and picked out a bedroom set. Ryan the manager of the store took my order. He told me they didnt have any in stock. But the truck was in the back and there should be 3 on there. He asked me when did I want it. I said before christmas. They brought me a set on christmas eve at about 630 pm. They started carrying up the stairs. I asked them is this a cherry wood set? They said yes. Kept unloading the truck.I took a knife and cut open the smallest box. The wrong set. I told them. They asked if they could leave it because it was christmas eve. They said they would switch it out the day after christmas.I thought they wanted to get home to there families and I said yes. Well the day after christmas I never heard from them. So I went up to the store at 1pm. They told me some more lies. They didnt have in the set I picked.I told Ryan they could come and pick it up. Never heard from them. I had to put a stop payment on my account. The finance company was calling me 4 to 5 times a day. They said I had to work somethin out with them. They told me since the furniture was in my possession I was responsible. I refuse to pay for somethin I didnt want.I kept calling that store and they kept telling me more lies. This furniture sat in my livingroom. From december 24, 2018 till february 19,2019 in the boxes. The finance company kept calling ryan in that store and he finally admitted. They brought me the wrong stuff. The worse and a learning experience of my LIFE...

I went into the Rome location on 2/10/19. The salesperson was friendly and professionals. I purchased a mattress, loveseat and 2 recliners. I was told that the recliners weren't in stock but could be transferred from their Chattanooga location by 2/15/09. I agreed to pay for the items that day but pick everything up together when the recliners arrived. On 2/15/19, I was informed that the recliners were sold by the Chattanooga location and weren't available to be transferred but that they could get them in by 2/18/19. I went to the store on 2/16//19 to pick up the loveseat and mattress and also purchased a dining room set as the same salesperson told me that had a truck coming in on 2/18/19 at 10:00 am that had 3 of the dining room sets on it along with my recliners. I called them today, 2/18/19, and have been informed that none of my items are there for pick up. At this point, they can't, or won't, tell me when my items will arrive. This has not been the best experience in the world and I will NOT recommend this store to anyone.

I was sold s child's bed and it had a million pieces to it.I was to.d by the manager the furniture was made to give if a child jumps in the bed. I'm sure he meant it was poor quality and wouldn't las . I will never buy anything else from this company.if you want a non quality piece then this is the company for you! Furniture is an investment! We are back to square one finding my niece a nice bed. This bed right now is on the floor due to The cheap quality but not a cheap price! I will not buy nothing else from this company! I went to the hwy64 location! Never again!

They do not honor anything they say, the salesman Jack is rude, yells at customers of they ask to many questions, and is just all out rude. I have never been in a store with such rudeness. This is in the *** store on Furniture Row

I bought two rocker recliner loveseats March 2018. Payed cash money, bought the warranty. Tried to file a claim due to problem with them both but the warranty isn’t effective for the first year, the store is responsible for the first year. Called and talked to Ron weeks ago and nothing has been done. I am going to buy furniture this month but will be looking for a different store to buy from! Very dissatisfied with the customer service and Ron!!

While the gentlemen I talked to was polite, he was unable to resolve my issue or provide any sort of solution outside of “I’m sorry”. Purchased a 1,200 couch and love seat set a month ago. I was informed that while American Freight does offer “rip and tear repair” I was never offered the option to buy this, and because it was caused by my animal I can’t pay to have it repaired/replaced. It’s a lid to a center console. So basically even though the service is offered, it’s only to certain people under specific circumstances. For the amount of money I paid this is unacceptable and I will not be making any future purchases from this business.

We purchased a couch and love seat. It wasn’t cheap. I specifically told the salesman since my husband is retired we need a couch w cushions that don’t sink in. After only 2 months the cushions where we sit are so sunken in and look terrible. I payed for the warranty which covers I guess burns, bodily fluids and one other thing. I called the manger who was very nice. I sent him in pictures which show how horrible they look. This has been over a month ago. I have bought a couch from fingerhut for cheap that lasted a long time. This is rediculous I would rather get a different set or maybe mine is defective. The store was *** in *** az. My name is *** and I would appreciate some response!!! I am a very unhappy customer.

We bought a sectional from American Freight in March of 2018 and the whole thing is falling apart from the frame in less than a year! Called them and they said to email them with photos and our information. Nope haven’t even gotten a phone call or email back.
I’m super pissed!

If I could give zero stars I would. This is my second time in there. They are very unprofessional in that building. My god, it’s like a daycare in there. You have employees running around hitting on each other while customers are needing help. Employees using profanity and vulgar language very openly. Walking around on their phones. Oh my, how disturbing to watch for business. I thought I walked into a high school. Ask me did I go to a manager? Most certainly. He gave off this don’t care response. I asked is there anyone above him and I was told “yeah he’s in the back busy”. Busy??? With all this going on in the front????? He walked away and went outside. I attempted to give this business a try after my girlfriends and co-workers told me not to. If someone doesn’t fix this you are forever going to have customer issues. How could anyone allow this in a place of business? You get treated like the customers need the employees when the employees need us customers. Good thing I didn’t apply for the application online before I took a walk inside to see for myself. Most certainly taking my money somewhere else. I will be sure to call during the weekday to get answers from a owner or someone who might not be so busy for the customers’ issues. OH MY!

Really disappointed about customer care. I have purchased house full of furniture from *** MI shop. They promised to deliver all the items on the same day, which they did except the dresser. I paid full amount in cash for the delivery as well. It is been closer to a month now still they did not deliver my dresser. When I call them they say that it will be delivered on that day but never happened until now.