American Freight

Do not buy from this company! I made a purchase over 3 weeks ago. So far, they promised it was in stock, then I paid in full, suddenly its out of stock. Since then they made a partial delivery of the wrong items bought, they promised to follow up which they have not. They have made no offer to make this deal right and reaching corporate is a simply mountainous enterprise.
I am filing complaints with the Revdex.com, Dekalb County Ga, and will make sure the public knows this company is run by criminals.

If I could give a complete 0 I would! I bought a living room suit, and Kitchen table and chairs, they said the warranty would cover scratches, tares, Scotchgard. But when I tried to just get my stuff fixed they never responded! Here I am 1 year later with furniture that is broken down

I purchased a rocker/recliner chair with an extended warranty from American Freight. The chair lasted less than a week before it broke due to a cheap design. I filed a claim. The manager said that it could take up to 30 days to process. I waited 30 days and went into check on it. They said that they would have a chair in within a week. I waited a week and went back in to check on it. They said that there was never a warranty claim placed so I made sure that it was placed this time and received a receipt that said it could take up to another 30 days. I waited another 30 days and still have not heard anything. It has been over 67 days since I filed a claim and have not received anything, not even a phone call or letter.

I am writing to express extreme dissatisfaction with American Freight located at *** Fort Lauderdale, FL.
I recently moved into a high-rise Condominium. My unit is on the 4th floor. I decided to patron American Freight on 12/5/19 and I must say, that I was foretold by friends that this company does not have quality furniture.
However, my family has ordered from this company and I myself previously ordered a large dresser and did not have any issues. The shopping experience was pleasant. I was prepared, since I took screenshots of the furniture I wanted. It was just a matter of showing the salesman the pictures and verifying if the items were in stock. My order consisted of 3 bedroom sets and a dining table set.
I had no interest in buying a living room set because I did not find any appealing. In the long run, I am thankful I ended up patronizing another company to order a living room set.
So, as I mentioned the 3 bedroom sets, along with the dining table set amounted to $2,331. I was given the option for delivery plus assembly at $140 cash only. To simplify my move-in, I opted for the delivery with assembly. Little did I know, my misfortune would begin.
On the day of delivery 12/7/19, my co-worker along with my 2 children (son 11 years, daughter 10 years old) were present. My coworker and children can attest as witnesses. The delivery drivers, (2 men with a husky build, standing over 6ft tall and weighing up to 200 pounds) were setting up the furniture and one of them happened to ask me "Where do we put the boxes?" My coworker, had a puzzled look on her face and advised "Their supposed to take the packages with them." I told the men that I would check with the property manager if the boxes can be thrown in the dumpster. I called the property manager, in which he explained the men have to take the boxes with them because the large boxes will take up too much space and the garbage that exits the trash chute will overfill. I relayed this information to the delivery men, and the darnest thing happened in which he began to complain amongst his colleague that the building has a big dumpster yet they cannot throw out the boxes. I admit that his reaction left a negative impression on me. Consequently, I was not leaving a tip! In fact, I became concerned to the point that I felt I should follow the men to assure that they indeed take the boxes. It took me roughly 5 minutes to lock up my unit after the men left/ finished their job. To my surprise, I did not find them loading the boxes back in their truck. Instead they were already in their truck driving off.
Later that night, my property manager called me and said all the boxes were left in the dumpster. He even took pictures of the dumpster and advised that I would be fined for leaving the boxes. I was absolutely mortified! I immediately took action to physically remove the heavy boxes out of the dumpster. In the process of removing the heavy cardboard, I cut my finger and endured smelling foul if not toxic air. I left the boxes to the side of the dumpster and took photos. The next morning 12/8/19 I called the delivery drivers, and left a voice message but my phone call was never returned. I contacted American Freight and reported the incident. I was met with the explanation that the drivers are a separate business "***" and that I would have to speak with the owner, ***. I requested further information of the business entity address, in the event if I need serve papers to file a lawsuit. I was told that I would use American Freight's address. Not once was I ever contacted by the owner. A few days later, on the evening of 12/12/19 I received the fine via mail totaling $150.00
I left work early to come in person on 12/13/19 to resolve the fine. The store manager Antoine, took a photo of the fine and attempted to reach the owner. After waiting nearly 10 minutes the store manager provided me his direct telephone number and told me to call him if I do not hear from the owner. On December 14th at approximately 4pm I called the store manager after I did not hear from *** practically all day. I believe *** did not have the intent to apologize or call me on this critical matter. I urge Corporate office to review the phone call with Antoine if the line is recorded. Antoine stated, that the owner was told from his drivers that my 11 year old son (weighing less than 100 pounds, and standing at 5ft 2 inches) disposed the boxes into the trash chute and the boxes that were too large to fit in, he physically threw into the dumpster. Antoine put the owner on the phone but I was outraged at the blatant lies and drove to the store. In person, the owner further stated that he did not need to deal with me or apologize until he saw proof of the letter.
The lack of customer service and empathy was beyond incredible. The effort to resolve was futile. The only person willing to correct ***'s Moving company was Antoine. Eventually, I was given a check written out to my Association but that was after I declared seeking legal counsel. The experience with American Freight and *** was disgusting. If American Freight truly cares about their clients and reputation, they need to instill having their own delivery service that prides in having integrity and not using a deceitful 3rd party business.

If I could provide a negative 5 stars I would. They smile in your face and lie to you about the product. They tell you it's great - but its crap. I brought a livingroom set 2 weeks ago. The ottoman broke when my 60 lbs nephew sat on it. I had to call 6 times. They were rude as hell. I am supposed to be getting a new ottoman today but I have to go pick up and they offered me some crappy lamps. I placed a dispute with my cc company and when I told them the store finally called to exchange I was told by my bank to leave the claim open because sometime that company doesn't honor what they say. It's a shame even the bank knows what a *** this store is.I have a good friend who works for a news station and they have a segment about bad local companies here in Richmond. If they dont make this right everyone will know how horrible they are. I will post again to update what happens today when I try to exchange. I was going to buy 8 dinning room chairs from them. After this mess wont be purchasing there

I was immediately after I walked in, The manager approached me and was very helpful. I knew within minutes what I wanted to buy and was out of there pretty quick. I came to pick up my items within an hour. I highly recommend this place

If I could leave less than one star I would! I had issues with this place from the get go. They made me come in three different times just to cancel a chair off my order. The manager lied and said the financing place was closed so he couldn’t call and cancel the chair off my order however they were open Cuz I called as soon as I left the furniture place. It took him an hour to cancel a chair off my order because he kept stopping to chat with co workers and talk to other customers. When I went to pick up my furniture they said they couldn’t find it. Offered me a free lamp and the love seat I ordered. Then they found my furniture. It took an hour to get through all that. Then I get my furniture home and out of the plastic and I see that the love seat has rips in the back and patch’s where the material was all scrapped up and missing and ripped. The cushion one on side is ripped at the bottom and you can lift it and see the filling in the cushion. I’ve had this furniture for 9 months and you would think I’ve had it for 6 years. The cushion in the middle of the couch sinks way down when you sit on it and you literally sink back and down and can feel whatever is under the cushion. The material is rubbing off and there’s strings sticking up. The cushion on the love seat is dipped really low and it’s like whatever was supporting it is broken and no one ever sits on the love seat. I am paying way too much for furniture that is such poor quality and I can’t even get new furniture because I’m still paying for this awful furniture!!! I should have looked at other reviews before I went to this place! Poor customer service and poor quality products! I get that this place is a discount furniture place but you would think you could have furniture for more than 9 months without it literally falling apart on you!!! I will never purchase furniture from this place again!

If I can rate a ZERO I would! I started my business with American Freight back on 10/11/2019. We stepped inside the store to pick out a bedroom set and a dining room table. We was assisted by the manager Blake and showed him which set we was interested in. We picked the black Ebony bedroom set which we was to receive the bed frame, mattress, dresser and mirror. Also, we picked a dining room set which we was to receive a table and four chairs. He asked us when we needed our items and we told him that we were moving into our new apartment on 10/31/2019. He assured us that all items will be delivered, there is a $75 delivery fee, and that all items will be in stock by that date. I felt accomplished that I was able to check items off for my new apartment. On 10/31/2019, I receive the call from the movers that they only had my bed frame, mattress and mirror. I was missing the dresser and the dining room set. I’ve NEVER received any communication from American Freight that these items was on delay nor have I received any communication ahead of time letting me know when I will receive these items. I contacted the store on 11/02/2019 and I spoke with Blake and explained to him that I never received any communication from this store that I would not receive my dining room set and dresser. He explains that he was waiting on the dresser to come from Dayton, Ohio but he had the dining room set. He also states that once he receives the dresser he will delivery both items for no charge right away and he then thanks me for being so kind and states he will put $100 off towards my next purchase. Now keep in kind Dayton, Ohio is about an hour away from American Freight. Days go by and I still have not heard anything! I’ve contacted the store on 11/07/2019 and spoke with a gentleman. I then AGAIN explain the whole story of what items I’m missing. I’ve became frustrated with this whole process I’ve requested the dining room set to be removed from my account since I wasn’t getting anywhere with either associate. The gentleman stated that he will remove the dining room set and will have the dresser sent out immediately. It is now 11/11/2019 and I still have not received an update. I had to personally step inside the store today with my newborn in order to get things fixed a little. When I stepped inside the store I wasn’t greeted at all! I finally stopped Ethan who was the manger today and re-explained what was going on and what items I was missing. I also went on to explain that I’ve been trying to get this resolved since 11/02/2019 and that it is ridiculous that I had to drive 45 mins to the store with a new born to make them help me. He took a look at my account and didn’t see that the associate of who I spoke with on 11/07/2019 removed the dining room set off my account. Ethan removes the dining room set and brings out the dresser. The whole time the dresser was in the store and I was never informed! He states he will have the dresser delivered on 11/13/2019. I then go on to explain to him that I would like to know how he can credit my account for the first payment of the dresser. My first payment is due on 11/15/2019. Let’s keep in mind again I’ve been working on this since 11/02/2019 and no one communicated from your store that I wasn’t going to receive my items on 10/31/2019. He rudely explains to me that he cannot help with that and tries to remind me that I’ve received my other items. He showed no sympathy towards what I was trying to explain to him. He kept walking away and just did NOT care at all. I will be contacting corporate and the regional manager tomorrow morning. This company should understand that I should not have to pay for the first payment for the dresser. I do not want to speak to another manager of this store. I want the regional manager to credit my account for the first payment of the dresser due to the lack of his/her employer’s communication. I will NEVER do business with American Freight again!

I have had my eye on a Jet Black sectional for a while so my family and I stopped by the store in Morrow Georgia to see what they offered. The sales associate was very friendly and helped me and some of my siblings order what was needed. I was told that the deliver fee was $80 and it would be delivered the next day. The sales associate verified the information with two others from the location that my delivery fee would be $80 even though there was a location closer to me that had the same sectional that I wanted. The item was supposed to be delivered on Monday. I waited all day for the driver to tell me that I was last on the list to be delivered to even though I was the furthest and they would have to reschedule. I was mad because I waited all day but I was trying not to make a big deal out of the situation. The next morning the owner of the delivery company called me and told me that I was going to have my sofa at 1pm but with a fee of 130. I was shocked, How could I be upcharged when they were a day late. I had to shift my world around to for THEM. I WAS LIVID. I told the owner that I needed to contact the store manager and see if they could waive the 50 upcharge. I was told that there was a "miscommunication" and the orginal fee was 130. Now I have all of my siblings and my mom present went making this purchase and I know for sure that the delivery price was 80. I advised the delivery person to please deliver because the general manager was very rude to me and tried to speak to me like I am a toddler.My set finally arrived at 2:30pm after going back and forth. My mom and sister came back to the store to see if they could resolve the issue and turns out that their order was missing a sofa that would take a week before it was shipped. Because of this my sister and mom canceled a 4k order because of the way they were treated by the store manager and because they didn't have the merchandise that they claimed to have..... The sad part is a wanted to spend ALOT more than my mom and sister because I am redecorating my home but this store will never see another dime from me....

I bought a couch and love seat from then and they basically fell apart within a couple months. I called the store and after being told it was under warranty, was then told it wasn't under warranty and I have to call Guardian to have them replace it under the warranty plan I for 100$. After contacting Guardian a whooping 4 times, I then found out I had to wait a week because American Frieght doesn't register their plans, only for the week to come to an end and be informed that my warranty doesn't cover structural damage, even though I was told it covered everything. So basically 1000 plus dollars down the drain. I will never buy from them again, and neither should anyone else.

I originally went to purchase my mattress on April 3rd, 2019. The store located in *** FL, ***. Store number #***. I paid for my mattress on this date and the manager told me that it wasn't in stock. So I continuously kept calling to find out when will the mattress be arriving. The manager reassured me that it would be there the following week after I already paid for it. The mattress didn't arrive until about the 5th of May. That was the first attempt to pick up my mattress. I arrived at 4:30 that afternoon. When I arrived there was a light rain, but when the men started putting the mattress on my car, it started raining heavily, torrential rain. They had to wrap the mattress in plastic wrap because it was a foam mattress. But they rain wouldn't let up. So they advised that I come pick it up another day when it wouldn't be raining. I didn't sign anything nor did I receive a receipt. Fast forward I attempted to pick it up this past Sunday and the manager stated that I had already picked up the mattress. He told me that he would contact me within 2 business days and he never did. So I called the cooperate office yesterday and Jay was the one that called me back. I spoke to him and explained the situation, and he called me back 30 minutes later. He stated that there was nothing that he could do for me because I had already signed for the mattress. I pleaded with him to let him know that I didn't receive the mattress nor did I sign for anything. I even went as far as asking him could they go back and check the camera footage because upon looking at it would show and prove that the mattress was returned to the stock room. Why would I say that I got the mattress when I never did. I still have the defective mattress in my possession. I truly feel like I was bamboozled the manager was a young guy and he thought that is was funny and laughed in my face as to what I was saying to him. Very unprofessional and out right rude! In the end he said that he couldn't do anything for me. Now I am out of my money and no mattress!!! Please Do not spend your hard earned money with these people and just take your business elsewhere!!!

We bought a sofa and loveseat in January, 2019. The cushions on both sink and after many calls and claims to the warranty (there are also rips in sofa), we have received no resolution. I put a complaint on Trust Pilot and the company responded with “call this number and we will connect you to the VP of the store”. Well as soon as you call the number the connect you to a voicemail for “Tom” who never returns your call. If I don’t receive a response soon, I will put a complaint here and anywhere I can to warn people about this company!

I went into this store requesting a bedroom suit and living room suit and was told that the dresser of the bedroom set was sold out although I called that morning and was told that it could be purchased and delivered the same day. I was then told that I could have the floor model and told less than an hour later that I could not have that either. I then chose another bedroom suit which arrived with a gigantic hole in the dresser of that piece. I was told they would repolace it the same day and when I did not hear anything, I called two days later to discover they sent me the last one and it would not be availble for a week or two. It is currently 3 weeks later and I still have not gotten so much as an eta and every time I call to ask, I am made to feel as though I am bothering the business. I will never purchase anything from this company again and I suggest no one else does either.

I ordered a bedroom set from this company last year July. However, I set up a delivery date for September 2018 because I was scheduled to move in an apartment which ended up being cancelled (did not move anymore). Days before scheduled move in and delivery date, I contacted the store to advise them I was no longer moving and to cancel the delivery (which is done through a 3rd party). A guy named Carlos from the ***, FL location stated he would cancel the delivery and also advised me that I can leave my furniture at store until I was ready for it because they have free storsge. The furniture I paid $1332 for by the way. Fast forward to the supposed to have been cancelled delivery day; I get a call from the delivery guys asking for my address in which I stated, I cancelled the delivery with the store already. He responded okay, and we hung up. That was that.
From time to time, I would call to make sure furniture was still there. Spoke to several people and everything checked out. Then one day, im getting told its shown as delivered. There was no delivery made and I did not move. My furniture was supposed to be at the store! For months, I called the store and was being told every time the manager, Mike will call u back. I finally get in contact with him, and now he's telling me he's going to have to get loss prevention and corporate involved since its been so long. No call back from Mike after he's alleged research process. So I called yet again to follow up on furniture they lost, resold, or the delivery company stole. Mike tells me its out of his hands and I have to call corporate because they have an address to where it was delivered. How do you have a delivery address when I NEVER confirmed it when the delivery company called?
I spoke with Jay from corporate and he couldn't even tell me where it was delivered. He tells me he needs PROOF that it wasnt delivered. What proof could I possibly give you that I do not have the furniture. And the fact that he couldn't give me an adress tells me they are LYING! Jay was supposed to call the store manager Mike. Needless to say, its been 2 weeks and I haven't heard anything. Ive called Jay several times, no call back.
I've used American freight before and never had this issue before. I have NO furniture and lost $1332. Now I have to spend my hard earned money again to purchase another set because they do not want to take accountability for losing my set or the delivery company lying about it being delivered. Answer this: what company delivers furniture without confirming the address and GETTING A SIGNATURE.
Since I could not get this issue resolved in the proper manner. I will be filing a police report. Either I want a refund, my furniture, or im filing a police report. I still have the receipts that I paid for the furniture through American Finance.

We bout 3 table set and 2 sofas and then we bought the guardian plan and the employee led us to believe that they would cover any accidents that damaged the furniture but when we filled out a clam they looked for any excuse so reject the clam and they would not refund the money for the plan so basically they stole our money

My wife and I bought a matching love seat and recliner from them around the first of the year and so far to date we have had to have the love seat replaced 3 times. The stuff is cheap made and wont hold up to much of anything. I don't suggest buying from them on anything at all. I had to wait on them for 3 days to bring my replacement out and they kept giving me the run around about bringing it out. One guy said it was going to be around 10;30 to 11:00 Friday night then he said we would be the first one on Saturday then he said he didn't check the truck and it wasn't on their so he had to go back to get it and he would call me in 30 mins.....but I never heard a word so I called him and he gave me another guys number to call....anyway we finally got it around 2 or 3 Sunday afternoon and I hope it last cause it this one breaks i'm getting my money back...!!!!!!!!!!!!!!!!!!!!!!!!!
WE WILL NEVER BUY FROM THEM EVER AGAIN!!!!!

Extremely disappointed of the Rude customer service from staffs. We purchased a dining set, sofa set, and dresser with a 5 year warranty. We paid in full and also plus cash to delivery drivers. We had our dining set and sofa delivered next day. We had option to pay additional $50 for them to assemble our dining set. We decided to assemble it on our own. For two of the four chairs, the legs were short so the chairs were not balanced on floor. We called the warehouse next morning and they told us to bring the chairs in as they would take look at it. We drove half hour and the only option we had was pick the chairs that were on display or they would help us replace parts from the display chairs. We decided to have the parts there were defective and had them replaced. However, the chairs were still not balanced. We requested them to order us those 2 chairs as one of the part on it was obviously defective. Loraine was assisting us as she said "No we cant do that neither you don't get a discount." Another staff named Marcus was just straight up rude and didn't really talk to us but instead had a bad attitude and a nasty look as if he didn't like the fact we were standing there. We stood there for about half hour trying to get this issue resolved and we were also carrying our baby. We just received our dresser yesterday as it came assembled. One of the drawer doesn't really go all way in and is loud when you push it in. So now we are stuck with 2 items that are defective and at time of purchase it was considered "brand new." These people need to learn customer service. I wasn't asking anything for free. If I am paying something for a "brand new" item it better be brand new and working. If I wanted a display or a second hand, I wouldn't had paid over 2500. We went to the location in *** KY.

I went into the Sanford location to buy a coffee table set and dining room table, they did not have it in stock so it got ordered. When I went to go pick them up the dining table had been sold. So I was told they would re order and deliver it for free. A month passed and I called and was told it was there but they would not deliver it for free because it goes through a third party. And because the person who told me I would get the free delivery wasn't there anymore they wouldn't honor that. But it wasn't my fault that they sold a table I had already paid for and they are not willing to make it right, I had arranged a way to pick them up before as I do not have a vehicle that would hold it. It is not right that after their mistake they are not willing to accommodate at all.

Wonderful service and our salesman was very helpful. Jason store00076

This is not professional at all. I paid for a set with the Kelly recliner that I was told when I came in there in a Friday May 3rd and was told there were 3 if these recliners. Now Monday May 6th delivery I just get my sectional with no chair. I was told inventory was messed up. Then I called cause I was going to add a 2nd chair and was told oh yes we have 2 left in stock. Then told another story about inventory. I had enough of the time around so I called head quarters . I was giving half my money back and a date of June 24th. However, reading some reviews this seems to be a major issue with this so called inventory. Why should us customers pay you upfront and yet have to wait one, two months for our product?? I was told from head quarters that people in Florida have been waiting 2 months. Again not professional at all . So you only get a shipment every so often?? The product should be here already. I then called the store in Savannah and was told by one person oh yes your recliner just came in. Then a manager tells me oh you were told when it comes we will call you. This is ridiculous... Never seen anything like this. You always want to keep your customers happy because as you know by word of mouth with negative things being told can and will affect your business. The recliner at this point should be free. I should have my chair before the 24th of June