American Freight

We purchased a stacking washer/ dryer from American Freight in Portage, IN. We were assured it was a new item– that they sell floor models and "open box" items which might have slight blemishes, but which are NEW products and come with all the warranties that a new product would. They loaded it into my van, but when I got home I discovered it had leaked water from the washer and the vent was full of lint. The closer we inspected it, the more obvious it was that the machine was used. There was even a manual in the dryer which had a hand-written installation date on it! This machine was sold, used, and then fraudulently re-sold as new. When I called and explained that the "new" machine we purchased was actually used and we wanted to return it, they said they would not accept the return. The clerk was a liar, and this company cheats customers. I will never patronize American Freight, and will do my best to make sure that as many people as possible know what a garbage company it is.

They are very unprofessional, rude and disrespectful. HORRIBLE EXPERIENCE!!!! I BOUGHT A TABLE SET FROM AMERICAN IN DECEMBER OF 2019 AT THE TIME OF PURCHASED I WAS TOLD THAT THEY ONLY HAVE FIVE NEW CHAIRS AS I NEEDED 6 CHAIRS, THEY TOLD ME THEY WOULD GIVE ME A LOANER CHAIR OFF THE FLOOR AND SWAP IT OUT WHEN THEY GET THEIR NEW SHIPMENT, HOWEVER WE END UP WITH 4 LOANER CHAIRS BECAUSE THERE WERE MISSING PARTS FROM 2 OF THE CHAIRS THAT WERE BOXED! Because MY FAMILY WAS VISITING FOR THE HOLIDAY I AGREED TO THE LOANER CHAIRS THATS WAS TO REPLACED IN JANUARY WELL ITS NOW APRIL 1ST 2020 AND I'VE YET TO GET MY NEW CHAIRS THAT I PAID FOR! THE LOANER CHAIRS ARE CHAIRS THAT WAS TAKEN OFF THE FLOOR WITH SCRATCHES ON 3 OF THE CHAIRS. AMERICAN FREIGHT HAVE NOT EVEN GIVEN US A CURTACY CALL OR ANYTHING! THEY GOT THE MONEY FOR THE CHAIRS AND THAT WAS IT! I CALLED THE STORE IN JANUARY AND THE REP WAS VERY SARCASTIC ABOUT THE SITUATION, LIKE I SAID THAT WAS JANUARY! I WAITED FEB, MAR TODAY IS APRIL 1ST I CALLED AND IM BEING BRUSHED OFF AND NOW THEY GONNA TELL ME THEY HAVENT GOTTEN A SHIPMENT BECAUSE OF THE COVID19 PANDEMIC!!!!! ARE YOU KIDDING ME??? PEOPLE USING THE VIRUS AS EXCUSES FOR THEIR UNPROFESSIONAL DISGUSTING BUSINESS PRACTICE! THIS SHOULD NOT BE ALLOWED!!!!!! AMERICAN FREIGHT IN ROANOKE VIRGINIA! THEY HAVE 1 AND QUARTER STAR!!!!!! SO MANY 1 STAR COMPLAIN WHY HASNT THE Revdex.com DONE ANYTHING TO HOLD THESE PEOPLE ACCOUNTABLE FOR THEIR DISGUSTING BUSINESS PRACTICES TOWARD THE CUSTOMERS?????? WITHOUT CUSTOMERS BIG OR SMALL YOUR BUSINESS CANNOT EXIST!!!! I'VE BUSINESS WITH OTHER FURNITURE STORES AND HAD NO PROBLEM!!!! SHAME ON YOU AMERICAN FREIGHT! YOU DO NOT DELIVER WHAT YOU PROMISE!!! SHAME ON YOU!!!!!!

Bought a $500 mattress and box spring for my 12 yr old son.. the first day we got it the box springs broke.. so I sat on it broke some more, they refuse to call you back.. this is ridiculous now my son with back issues has a crappy bed.. and I wasted my hard earned money at this place who rips people off. Yall should be ashamed to do people this way. Not to mention it's been 3 weeks and the mattress is now completely sinking..

DO NOT SHOP HERE. Probably the worst shopping experience of my life. I was pressured into buying the overpriced warranty and the furniture.
I asked for the furniture to be put in lay a way and that was ignored, they still tried to deliver the furniture. After scheduling my delivery three weeks in advance they call to tell me my items have been damaged the day of delivery and delivery was made two days late anyways with the wrong items.
The store did not answer or return any of my calls.
Go to a real furniture store, your money is wasted here they don’t care about customers one bit!

I went to the American Freight store in Morrow, Ga. The delivery guys dropped my sofa and delivered it broken. Now the refuse to fix it. I’ve been given false promises of a delivery more than twice and visited the store to no avail. I would hate to think American Freight steals from people who are already financially challenged.
Any help or communication on this matter would be helpful.

I went to the store located on Cleveland Westside, in Brookpark Ohio. I was charged $600 for a metal bunk bed and 3 mattresses!! I also had to pay 90$ for delivery, the guys arrived at my home around 10pm!! That was very unprofessional, the 90$ didnt come with assembly!! So as a single parent I had to put the bunk bed up myself!! The next day I went to *** and saw the same bunk bed& mattresses way cheaper then what I was charged at American Freight!! They also have a no refund policy!! I would never step foot back into that store!! The bunk bed mattresses are thinner then the mats prisoners sleep on!! I was ripped off

I went to the Store at South 27th here in Milwaukee, WI, I had got the ad in the mail a week or so prior and another one the day I went, same exact ads. My dad was moving into a new place, had a surgery coming up, and his mother, my grandmother is on her death bed and he had to leave just after moving in to go see her, so I wanted to get something for him, so when he came back and have his surgery that he'll be fine. What brought me into the store was the 8 piece "QUEEN" bedroom set for $398.
We go there about 40 minutes to closing and the sales guy shows us the furniture, he tells me it's all pre-selected and the price depends on the size of the bed. I forgot to bring the ad, but I tell him I'm pretty sure that's not right that the set is suppose to come with a Queen/Full, he says no the price is based on a twin.
I'm also inquiring around this time how much would it cost to upgrade the mattress, so I say okay, again this doesn't sound right but what's the price for the set with an upgraded mattress.... we go back up to the register, he tells afew prices that ranged between $600-800( I think he was adding the prices of the bed onto the advertised price of the set, which should've included the bed) I say okay how much is the 8 piece set with the mattress that comes with it, he says like $530/560. I ask why is it so high, he says... taxes. Now sales tax in Wisconsin is less than 6%. So he's just flat out lying for whatever reason or didn't know what he was talking about, I only came with $450 on my credit card, so that wouldn't work. He leaves, and I sit down to pull the ad up on my phone, it didn't come up. I'm talking it over with my dad and he says just get the bed so I can have something to sleep on when I get back. So I tell the guy I'll just get the mattress set. I'm uneasy working with the dude, because at this point I know he's lying. I ask for the Elegance set, I was told they were out of stock, so I ask for the next one up referring back to the AD. I was sold the Ortho Chiro for $315.
If you're following along, I came there for an 8 piece set for $398, and left with a Mattress and box spring for $315. So my deal diminished. All because he lied or didn't know what he was doing. To add insult to injury I get home and look at the ad, not only does it have the 8 piece set featuring a Queen size bed, the bed I purchased was listed $20 cheaper for each piece, $129 a piece, with taxes or $272.45 total; a difference of $42.
I call the next morning, and tell them this expecting them to refund me, the manager or whomever answered said "Let me check with Corporate to see if there was a misprint... I was hung up on. I then called the store located on Brown Deer road, whom I've purchased stuff from in the past and they tell me they're suppose to honor the ad and that the 8 piece set was suppose to come with EITHER a queen OR a full.
So with this knowledge, I went there today hoping to pay the difference and get the 8 piece set, or be refunded the difference of the ad price and the purchase price. Neither of these things happened, the manager pointed to the posted notifications in the store saying there was a problem with the ad. I told him that wasn't there when I purchased it and yall hadn't discovered it when I called and yall hung up on me or at the time of purshase. He says, well it was in our email and the prices are hung up around the store and he went back to another customer. I say that doesn't have anything to do with why I came into the store, the ad brought me to the store and I wasn't looking at prices I just asked for the next one up..referring back to the ad.
The manager is ***, the worker is a liar. I had issues with the Brown Deer store in the past, but they solved them. I'm not here just to complain or get free stuff, but I passed many other stores with similar sales, all much closer to where my dad lives to go here just to leave unsatisfied, to go back to the store to leave again unsatisfied. Not good business.

this store really is horrible. I called multiply times to cancel my contact for a bedroom suit, mattress and box springs. 2 months ago, calling the company the lease was through and said that they can not cancel and refund until american freight calls them, which has yet to happen. and now there is a withdrawal from my debit card after wanting this cancel. and I never picked up my furniture, or made delivery arrangement's to the interest rate, the approval was for 3000.00 and pay back on it was over 5000.00. and I only was getting 1634.00 worth of stuff. so now it is time to get my attorney involved.over 88.69 that was taking out of my banking acct. PLEASE DO NOT GIVE THEM ACCT NUMBERS FOR ANYTHING and you have to rate them ... I dont even want to give them one star. .

Prices were great because the furniture does NOT come assembled! People employed at the facility are poor quality staff,they are so busy on their phones and joking around at the front desk, rather than focusing on making sure that orders received are actually delivered. No follow up whatsoever. Also placing warranties NOT asked for on the financing bill. The subcontracting company they use to deliver furniture, is even worse, and they never delivered after 4 scheduled times. The regional manager handling the matters is just as incompetent and ignorant in how to handle a chain of furniture stores and should be demoted or replaced. I will NEVER step foot in this ridiculous operation again and will strive to make sure no one else wastes their time.

My granddaughter purchased $1500.00 of furniture and mattress with box springs on 3/2/2020. We go to pick it up and it took right at 3 hrs for them to load box springs, mattress, sofa and love seat a queen bedroom suite and a dresser and chest, I believe. Most of the things were in boxes but the sofa and loveseat. They loaded the boxes on our trailer and the box springs. Each of the guy were dragging around like they had lead in their rear. The one guy that was wrapping the sofa and loveseat was listening to us complaining because they were so slow and just taking their time. It wasn’t like the store was busy. The living room set was a light tan and the one sitting behind it was dark brown. I ask the asst manager if it could be swapped for that because she has 3 small children and he said yes. He told the manager and he said no because she paid $499 because it was on the floor as was the other one too. When we started outside to leave finally, it was drizzling rain and the loveseat bottom wasn’t cover with plastic so we asked for that to be covered. Then I noticed the plastic was torn off one arm on the couch and it was already getting wet. I go back in and ask for that to be covered. The guy that wrapped it went to the back of the store and never came back. I go back in and tell Terry, the asst mgr, that I had asked for the arm to be covered and no one had bothered to cover it for us. He told me that they didn’t take orders from customers with excessive demands that they take them from those two. He claimed he sent him to the back to get plastic when he heard me but that’s a lie because I’m sure he didn’t hear me at first because I had to tell him what was going on. I also told him it would be a better if those guys didn’t have piss pot attitudes. When I started walking off I said don’t be talking about me when I leave and he said he didn’t get paid to do that. There was a woman standing there making a payment and I looked at her and said that’s the way they do isn’t that right. She wouldn’t Name say anything. We stayed there for 3 hours when we should have been loaded and gone in no more than 45 min. I wouldn’t buy anything in this store at all. Customer services is the absolute worst that I’ve ever seen

My husband and I ordered our bed set and sectional last week. We were told our delivery would come on today, I called at 11 am and a guy told me our order was on the truck coming, called back at 5 pm and was told the driver just returned to get more orders and it should be on the way. I called back spoke with the manager who assured me my order would be delivered 1st. The owner of the moving company was rude and hung up on my husband, the drivers provided conflicting information, and it was 8:00pm and no delivery came. I called the owner of the moving company back and cancelled and I will go out to the warehouse in the morning for my refund. I will never recommend this place to noone else. I was inconvenienced waiting all day, threw out most of my furniture, and my family is frustrated.

Worst experience ever! Ordered a Bedroom Set Nov 2019 and by the second week of Feb 2020 we still had not received the entire set. Horrible communication from the Store Manager, have been a past customer but I will Never be a customer again!

Worst company ever!!! Fo not buy from them. Im disabled
& suffer from chronic neck & back pain. The lady @ 7121 south us hwy 1
in port st lucie, fl 34952 talked me into getting the dr marvins orthopedic rx
plus queen size mattress set when I wanted a pillowtop. She said she wouldn't
feel comfortable selling me anything other than the about mentioned mattress.
No one in the store told me that once you buy that's it. They don't do 30 days
guarantee like every other mattress store does. You have to figure out who the
manufacturer is & go thru them to try & get your warranty honored. It's
been almost a year of trying to get something done since I don't have the money
to get a new one. Never ever buy from this scam artist/rip off company!!!! They
shouldn't be in business period!!! Extremely unprofessional as well.

Went in to buy a furniture set for multiple rooms. Told the sales person depending on if I agree with the terms of the financing I may be buying one room at a time in cash or all at once. Selected the furniture in which the staff was very helpful in showing me all the high end items and complaining about how the mid range and low end are all the same. Setup the approval after I made my own choices, the sales person, then went over the contract with me. I asked, directly, twice what the interest rate is past 101 days. He deflected the question both times and continued to move through the contract. I asked if I was going to receive a direct copy of the contract, he stated yes and assured me he had gone over everything. I told him I was going to go over the thing in its entirety but if he has indeed gone over everything I will put a down payment on the furniture and move forward, if I found something I asked he didnt answer I was going to cancel the order. He assured me he had so I put in the downpayment. When I recieved the email later that night and reviewed it, the 144% interest rate after 101 days with $50 payoff fee, that he stated there would not be, was substantially higher than the number he said when I asked him the 2nd time. First thing this morning, I called the financial company and spoke with them. Then I went into the store and stated I wanted to cancel the while thing. The manager and associate both became very upset and aggressive, I told them my reason was because I was not told the actual interest rate when I asked and I wanted to cancel the while thing. They repeatedly asked if I could pay the while thing off in 3 months. I stated it does not matter, I have not recieved any of the items and it has been less than 24 hrs I wanted to cancel the whole thing. Thom balled up the paperwork he had in his folder I assume was the furniture I planned to get and threw it across the counter and said it was canceled get out. I asked the manager to refund the downpayment, he very angrily told me they dont deal with that, the financial company does. I told him I had spoken to them and they said everything was to be handled in the store. He again said they handle it not the store and told me to leave. I called the financial company and explained what happened in the store and they again told me the store handles it, was very apologetic and I could tell was stunned by what I told him. I have contacted my lawyer and my bank in case the store does not stop the charge to my account and attempts to fight my dispute. Seeing as I was very disrespectfully asked to leave the store and have been directly lied to by their staff I feel this is the best course of action to get in touch with someone who will see this issue resolved so I can take my business elsewhere. Answering questions and doing what the law requires in disclosing all information up front and on request would have guaranteed sales.

HORRIBLE!! Do not buy anything here. I went to the store in St. Pete, Fl and purchased Livingroom, table and a trundle bed at the end of August. Every single piece of furniture is falling apart and its only been 5 months! Granted, I know its discounted and I did not purchase the warranty...HOWEVER....furniture is supposed to last more than 5 months. We dont abuse it, we dont jump on it ...nothing. Just normal sitting and sleeping. I can see if maybe it was 1 piece of furniture...but its every single piece. The table tops have some kind of fake sticker topping that is peeling off, the legs are coming apart from the tables and the sofa. The trundle beds planks all cracked in half and coming apart from the frame...we are normal weight..this should not be happening. How in the world did they get a Revdex.com good rating! I called and theres nothing they can do. Furniture should last more than 5 months..EVERYONE...READ THE REVIEWS DONT GO THERE. I wouldnt even give it 1 star, but it wouldnt let me leave the review without doing so.

They were very nice and professional. I love my furniture.

crap company I purchased a sofa and love seat. After I got them realized way to big for my space. No returns ok. I then asked to take the extended warranty off seeing how I need to sell them now and take a huge loss. Was told nope a week later you can not cancel a warranty. What kind of company is this? Any others you can with in 30 days or return. Buyer beware never buy from again.

Will be filling a complaint letter.
There service did no meet my needs as a customer .

I bought a warranty for my furniture. When I sat down on it, a board in the back of the couch broke. I filed a claim and they responded stating that my warranty does not cover damage that has occurred during normal use but will cover damages from accidents that I cause. How in the world does that make sense? So if I "accidently" drop the couch down the steps, which is my mistake, and it breaks they will cover it but if it breaks from poor quality they won't pay for it? Come on. I guarantee that if I said that I accidently dropped it and it broke they would tell me that my warranty does not cover that because it was my fault and that it only covers breakage due to workmanship. This furniture company and their warranties are a sham. DO NOT EVER BUY FROM THIS COMPANY.
PS I had to leave a star in order to leave this review. I would not give it one star if I didn't have to.

This place is a crock of garbage and will never see another dime of me or anyone else that I can tell! My order has been paid in full for a week and I still do not have all my items. They swore the items would be In Thursday, 1/2/2019, I rent a U-Haul to go get the things the next day 1/3/2019 and they are Still not All there. They offer to deliver the items that are still not available between 10am-6pm on 1/4/2019. After calling that morning and afternoon and being blatantly lied to they finally call back about 5pm to state that they had just received the items at the store, AFTER I’d been waiting ALL DAY for them to get here. I call and speak to a manager who states that they had some discrepancies and the items are sure to be delivered today 1/5/2019. Here we are at almost 4pm on a Sunday afternoon and they still have not arrived with my items. Things that, again, have been paid in full and I have received NOTHING BUT LIES from everyone that works there. It’s like it’s fine until they get your money and then of course, all sales final, which I don’t really care about but can I at least get the products that I’ve paid for. At 8months pregnant this is the most frustrating thing I have had to deal with and it is not fair. The people here can’t even be honest about what’s going on. ill be taking this as far up the American Freight ladder as I can. I refuse to let anyone else be treated this way by these conniving liars if I can help it. This is just down right ridiculous.