American Eagle Outfitters

Hello, I’m very sorry for your dissatisfaction regarding this orderWe do have the ability to cancel orders, but unfortunately our capabilities are limitedOrders placed with standard shipping may be cancelled within one hour of placing the orderOrders placed with expedited shipping are excluded from cancellationWe try our best to fulfill and ship orders as quickly as possible; orders placed before our P.MEST cut off time will be shipped the same dayUpon reviewing your orders I do see both the expedited and standard shipping orders were shipped on 4/25/and all packages were delivered on 4/27/Once issued, refunds are processed within 3-business daysAll online purchases may be returned in storeOur stores may also place an order to your home with free shipping, in the event you need to exchange product or they do not have your preferred size or style in stockI do apologize for any inconvenience

We apologize; your order did not pass our verification requirements and was canceledThere was a pre-authorization hold placed on your account, which will automatically fall offThis authorization generally will fall off within 3-business days, however the time frame depends upon your financial institutionAmerican Eagle has not charged your account the amount, thus no refund is necessary for this orderWe apologize if there was any confusion with this informationThank you for contacting American Eagle Outfitters

***, I’m very sorry for your expereince at our Waterloo Premium OutletsI have contacted both the district and regional managers to address with all associates at this locationThe cashier may have misunderstood the difference of impact between a hard and soft inquiry on your credit ratingI have also contacted our partners at Synchrony Financial who manage and service all AE credit cards and AE VisasThey will be able to assist not only with the transaction, but also the inquiry on your credit reportA client affairs specialist will contact you directly to offer resolution in this matter

Hello, I’m very sorry for your experience at our Moorestown locationThe store should have accommodated you with the exchange and placing a new order for you, as these sizes are only available onlineIf you are able to contact the person you received the gift from, they should have an order number for the purchaseOnce you have obtained that, we can send you a prepaid return label to send the jeans back to ae.com for an exchangeHowever, if the jeans are not available in the style and size you need, a refund will be issued to the original orderIf you would prefer, you may send the jeans to our corporate officeOnce received and processed, we will send you a gift cardOur address is: American Eagle Outfitters [redacted] Attn: Customer Care If choosing to send to our corporate office, we request that you use a traceable carrier and retain the tracking informationPlease also include a note explaining the return and your complete name and mailing address so our returns department can mail the gift card to you once the return is processed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello, American Eagle Outfitters has evaluated your claim and stands behind our team’s decision to refuse the return in question for the following reasonsThe date of manufacture is sewn into all of our clothing, indicating that these jeans were from our collectionWe do not hold inventory from past seasons in our stores or our warehouses, so it is not possible that these jeans would have been included in a current orderAlso, when reviewing the photos that were sent to our social media team regarding this matter, we determined that the tags are not affixed to the jeans in accordance with where American Eagle Outfitters tags their denim, nor do we use this specific type of plastic fastener to attach the tags to our jeansWe do consider this fraud and or abuse of our return policy and will not accept this return

We sincerely apologize for the issues you had while attempting to cancel your orderIt seems the agent who assisted you was having an issue cancelling the order when you calledWe will ensure that our agents are properly trained to handle this kind of situationYour order was refunded yesterday (12/9/15), since you will not receive itIt may take three to seven business days for you to see your full refund reflected in your accountIf you would like to replace your order, you may call in and an agent will gladly help you replace it matching pricing as well as providing free second day shippingWe hope that this response is to your satisfactionThank you for contacting American Eagle OutfittersWe great apologize for the inconvenience

refunded the $gift card per customer's request, cust did not accept our refund, so refunded GC [redacted] for the $to his CC and also refunded the additional $to the credit card to make whole his return amount

We apologize for the delay in this matter.UPS concluded their investigation and will not be issuing a reimbursement forthe missing packageAEO understands this to be a poor experience and has issueda complete and final refund for the missing package related to order [redacted] Pleaseallow 5-business days for the refund to be visible in your credit statement

Hello, I’m very sorry for your experience with this order and that your credit card was compromisedAshley did send communication to our corporate office, however the order was placed on 9-January-and the order was shipped on 10-January-Our team did not see the communication from Ashley until 11-January-at which time a refund was immediately issuedRefunds do take 5-days to post, but may take longer depending on the financial institutionI do apologize for any miscommunication provided by Ashley, as she does not have authority to resolve this type of situation, it must be directed to our corporate officeI will be sure to follow up with Ashley’s supervisors regarding the action taken on her behalf

Hello, I’m very sorry for your frustration and time spent trying to resolve the issues with your AEO Connected accountAs requested, I have terminated your account and the other account that was associated with your personal information as wellI have also removed your email address from our system for all future email promotions

Initial Business Response /* (1000, 5, 2018/01/05) */
Thank you for notifying us of *** complaint concerning *** account with the companyWe appreciate this opportunity to respond
The company operates in strict compliance with state and federal laws and has committed
no wrongdoingFirst, please note that *** is an authorized third-party on *** accountWith that said, on August 10, 2017, *** borrowed $1,The annual percentage rate and finance charge are displayed in large print in a box at the top of *** contract, as required by the Federal Truth and Lending ActAt no time did *** indicate that he was confused or did not understand the terms of his agreementA review of *** account reveals that to date, he has only submitted payments totaling $Despite *** contentions, the company has made numerous attempt to work with *** to no avail
Notwithstanding the above, the company is a customer focused lender and is more than willing to settle this account for a reduced amountIf *** or *** are interested, they can contact the office where he obtained the loan at 775-825-
Thank you again for your assistance in this matterPlease do not hesitate to contact me with any questions or concerns
Initial Consumer Rebuttal /* (3000, 7, 2018/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for respondingI am not totally rejecting the response but there questions that weren't answeredWhy couldn't I get any documentation on the loan as an 'authorized third-party'? And really what does that have to do with anythingI had no knowledge of the title loan until October 17'The loan was taken out without my knowledge as I mentioned in my complaintI know that at the time the loan was taken out that the law stated that *** could take out the loan legally, without my consentThe law has changed since then to protect people like meI just really think the ethical thing for Loan max to do would be to forgive the loanThere is absolutely no way we would be able to catch upAnd like I said, it wont pass smog and is pretty much uselessWe just want this 'nightmare' over with some we can move onWe just want the title so that we can have it to wed away or 'part it put' legallyWe have been through some rough times and we're just getting back on our feetAnd having this 'mark' on my credit report just seems unfairI will be calling the office to offer a fair settlementHappy New Year!
Final Business Response /* (4000, 9, 2018/01/15) */
Thank you for notifying us of *** complaintWe appreciate this opportunity to respond
Again, the company operates in strict compliance with state and federal laws and has committed no wrongdoingDespite *** contention, *** had every right to use his vehicle as collateral for the loanAgain, *** borrowed $1,000.00, and to date has only paid $Please note, on January 12, 2018, the company offered to settle their account for $If *** wants to take advantage of the company's offer, he needs to call the office where he obtained his loan at 775-825-by January 24,
Thank you again for your assistance in this matterPlease do not hesitate to contact me with any questions or concerns
Final Consumer Response /* (2000, 11, 2018/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this offer and thank you so much! I did contact the office with an offer of $last week, but they told me they wouldn't take less than $We will be in within the week

Initial Business Response /* (1000, 5, 2018/01/05) */
Thank you for notifying us of *** complaint concerning *** account with the company We appreciate this opportunity to respond
The company operates in strict compliance with state and federal laws and has committed
no wrongdoing First, please note that *** is an authorized third-party on *** account With that said, on August 10, 2017, *** borrowed $1, The annual percentage rate and finance charge are displayed in large print in a box at the top of *** contract, as required by the Federal Truth and Lending Act At no time did *** indicate that he was confused or did not understand the terms of his agreement A review of *** account reveals that to date, he has only submitted payments totaling $ Despite *** contentions, the company has made numerous attempt to work with *** to no avail
Notwithstanding the above, the company is a customer focused lender and is more than willing to settle this account for a reduced amount If *** or *** are interested, they can contact the office where he obtained the loan at 775-825-
Thank you again for your assistance in this matter Please do not hesitate to contact me with any questions or concerns
Initial Consumer Rebuttal /* (3000, 7, 2018/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responding I am not totally rejecting the response but there questions that weren't answered Why couldn't I get any documentation on the loan as an 'authorized third-party'? And really what does that have to do with anything I had no knowledge of the title loan until October 17' The loan was taken out without my knowledge as I mentioned in my complaint I know that at the time the loan was taken out that the law stated that *** could take out the loan legally, without my consent The law has changed since then to protect people like me I just really think the ethical thing for Loan max to do would be to forgive the loan There is absolutely no way we would be able to catch up And like I said, it wont pass smog and is pretty much uselessWe just want this 'nightmare' over with some we can move on We just want the title so that we can have it to wed away or 'part it put' legally We have been through some rough times and we're just getting back on our feet And having this 'mark' on my credit report just seems unfair I will be calling the office to offer a fair settlement Happy New Year!
Final Business Response /* (4000, 9, 2018/01/15) */
Thank you for notifying us of *** complaint We appreciate this opportunity to respond
Again, the company operates in strict compliance with state and federal laws and has committed no wrongdoing Despite *** contention, *** had every right to use his vehicle as collateral for the loan Again, *** borrowed $1,000.00, and to date has only paid $ Please note, on January 12, 2018, the company offered to settle their account for $ If *** wants to take advantage of the company's offer, he needs to call the office where he obtained his loan at 775-825-by January 24,
Thank you again for your assistance in this matter Please do not hesitate to contact me with any questions or concerns
Final Consumer Response /* (2000, 11, 2018/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this offer and thank you so much! I did contact the office with an offer of $last week, but they told me they wouldn't take less than $ We will be in within the week

Initial Business Response /* (1000, 5, 2017/11/20) */
Thank you for notifying us of *** complaintWe appreciate this opportunity to respond
The company operates in strict compliance with state and federal laws and has committed no wrongdoingOn August 10, 2017, ***
borrowed $The annual percentage rate and finance charge are displayed in large print in a box at the top of *** contract, as required by the Federal Truth and Lending ActAt no time did *** indicate that he was confused or did not understand the terms of his agreementA review of *** account reveals that he has not submitted his payments as agreedSpecifically, to date *** has only submitted payments totaling $Despite his contentions, the company has made numerous attempt to work with *** to no availMoreover, on September 19, 2017, the company mailed him a Delinquency Notice and on October 9, 2017, a Notice of Opportunity to Enter into a Repayment Plan in accordance with the lawPlease note, after submitting the complaint, on November 17, 2017, *** contacted the office where he obtained his loan and made a promise to submit a payment on November 29, 2017, of $
Thank you again for your assistance in this matterPlease do not hesitate to contact me with any questions or concerns

Initial Business Response /* (1000, 5, 2017/11/20) */
Thank you for notifying us of *** complaint We appreciate this opportunity to respond
The company operates in strict compliance with state and federal laws and has committed no wrongdoing On August 10, 2017, ***
borrowed $ The annual percentage rate and finance charge are displayed in large print in a box at the top of *** contract, as required by the Federal Truth and Lending Act At no time did *** indicate that he was confused or did not understand the terms of his agreement A review of *** account reveals that he has not submitted his payments as agreed Specifically, to date *** has only submitted payments totaling $ Despite his contentions, the company has made numerous attempt to work with *** to no avail Moreover, on September 19, 2017, the company mailed him a Delinquency Notice and on October 9, 2017, a Notice of Opportunity to Enter into a Repayment Plan in accordance with the law Please note, after submitting the complaint, on November 17, 2017, *** contacted the office where he obtained his loan and made a promise to submit a payment on November 29, 2017, of $
Thank you again for your assistance in this matter Please do not hesitate to contact me with any questions or concerns