American Eagle Outfitters

We have successfully addressed this complaint with the customer; both parties are satisfied with the planned solution.

We would like to sincerely apologize for the experience you had at our storeWe train our associates to uphold great customer service and professionalism, which did not happen with our associateWe will be forwarding this information to the appropriate management, so the situation can be handled quickly and efficiently and the associate receives the proper training necessaryPlease know that we take this issue very seriously and it will be handled promptlyAgain, we apologize for the experienceThank you for contacting American Eagle Outfitters

We apologize for the issues you had with your returnIt looks like PayPal originally only showed one item as refunded, but we have confirmed that you have been refunded for both itemsPlease allow three to seven business days to see your refunds reflected in your accountWe apologize for the inconvenienceThank you for contacting American Eagle Outfitters

Hello, When fulfilling orders, we utilize inventory from both of our warehouses and all stores in the U.SAt the time your order was placed all selected items were availableUnfortunately there are external factors that may affect the order fulfillment processFor example, our system may show a store has the product, but the product may be sold to a customer in the store before the order is received and worked by that particular storeIf that happens, the order is cancelled by that store and goes back into the system for sourcing to the next storeThe order fulfillment system will continue to source the order to various stores until a store is located that has the product, but the maximum times it may be sourced is fiveIf the product is not found at that point, it is cancelled from the orderAgain, I’m very sorry for your experience regarding this order

[redacted] ,We were disheartened to learn of your recent experience atone of our storesDue to increased security, all American Eagle Outfitterscredit card inquiries are housed exclusively within our credit division withour partners at synchrony bank (formally GE Capital Bank)Consequently, we areunavailable to assist via email; nevertheless AEO has forward your grievance toour managers at Synchrony bank for a speedy solutionPlease wait for email/phone communication from Synchronybank directlyOur apologies, American Eagle Outfitters

The orders placed by the customer did not pass our verification system, due to information contained in the orders not matching watch the financial institution had on fileTherefore, the orders were cancelled and were unable to be processed Our system automatically emails the customer informing themThe gift cards used in the order have been reloaded

Thank you for contacting American Eagle OutfittersI'm very sorry to hear of your dissatisfaction with your online purchaseBased on our shipping guidelines for expedited shipping, your order was delivered on time as stated in our shipping guidelinesOrders must be placed by P.MEST to be eligible for same day shipmentComplete details for shipping are listed in our Help section, or at this link when you click U.Sin the drop down on the right side of the menuhttps://www.ae.com/content/help/shipping-handling You have advised AEO through another contact platform that you have filed a dispute for this purchase with your credit card companyDue to this, we are unable to offer any refund at this time and cannot proceed further until we receive notification from your credit card company

We were disappointed to learn of your recent shopping experienced with American Eagle OutfittersAEO would like to apologize for the delay affecting your reimbursementAfter research, we’ve verified that the original reimbursement check was issued after the mishap, and then a second check was issued on April 1st Our apologies if these were not receivedAt your convenience please reply with the debit or credit card number you wish to be refundedOtherwise, feel free to contact our corporate coordinator (see contact info below) and we will gladly issue the refund back to the credit or debit card of your choice, as soon as possible [redacted] |SR Coordinator- Social/MKTGAmerican Eagle Outfitters|Aerie

We sincerely apologize for the issues that occurred with your orderYour item greatly exceeded our expectations and sold out before we could accommodate the purchase As a result, the item was canceled from your orderAfter examination, we can confirm that all American Eagle Outfitters procedures were completed accordingly during this transactionWhen you place an order, there will be an authorization hold placed on your account for the full amount, this is not a chargeSince one of your items was unfortunately canceled, that initial hold should fall off within 3-business days and you will be charged for items shippedThe AEO Cozy Boot is no longer available, thus we are unable to offer a replacementWe would be glad to offer you 20% off any future purchase and will be mailing a coupon to the address providedWe hope this response is helpful and look forward to hearing back from youThank you for contacting American Eagle Outfitters

Contacted customer by phone and will look to resolve the issue by allowing her to pick comparable shorts and honor the same pricing she received on the original order

We apologize for any issues occurring with your refundWe have confirmed that the refund of $was sent to your Discover card November 15, You will need to contact Discover and provide them with reference number: [redacted] , so they may search where your refund is American Eagle has taken all necessary steps and completed the refund processWe hope this information assists in resolving your issue and Discover is able to retrieve your fundsThank you for contacting American Eagle Outfitters

We were disappointed to learn of the recent poor shopping experienced with American Eagle OutfittersPer theorder notes on the order, one of our corporate supervisors issued a reimbursementgift card on Mar-30th at 11:AMPlease allow 3-businessfor receiptIf you have further questions reach out to our corporate team at ###-###-####(M-F, 8am - 5pm EST) and we will be able to assist you further.We are genuinely sorry about the mishap which affected your order

We apologize for the issues that have occurred with your gift card; gift cards become deactivated after years of inactivityWe will be in contact with you today in order to get the gift card number from you, so that we can have a new one mailed out as soon as possibleWe apologize for any inconvenience

We were disappointed to learn of the delays affecting your refundAfter further research, we’ve verified that the reimbursement associated with order [redacted] was issued in two different transactionsPer our records, the first refund (for the missing merchandise) was issued on September 12th and settled with the credit card provider on 9/19/The second compensation (for the shipping costs) was issued on 9/18/and settled on 9/26/We recommend Mr [redacted] reach out to his credit card provider directly for additional details, if the repayments are not visible on his credit card statement AEO handled the grievance accordingly and in a timely mannerShould Mr [redacted] have addtitional questions, he can contact our corporate office at ###-###-#### (M-F, 8am - 5pm EST) and we will be happy to assist him further

Hello, I have recently been in contact with a friendly American Eagle staff member outside of Revdex.com, and no longer need Revdex.coms assistance with my orderPlease close my case, and mark it as resolved if neededMy case number is [redacted] filed on 11/17/for American Eagle Outfitters, Inc, Pittsburgh, PA Please close my complaint/case with them, thank you.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for contacting American Eagle Outfitters AEO has issued the $33.38CAD reimbursement to the method of payment used for order [redacted] with our apologies for the miscommunicationPlease allow 5-business days to view the refund on your online statement

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available As an apology to you, our loyal customer who didn’t receive the boots, we are providing a 25% off coupon toward your next purchase, which will be received through email We are very sorry for any disappointment and inconvenience that this may have causedWe also would like to apologize for any issue with our customer service representativeAt American Eagle Outfitters we strive to provide excellent service to every customer and will continue to coach our agents in order to achieve that We sincerely apologize for any confusion and hope this response aids in resolving the issueThank you for contacting American Eagle Outfitters

Hello, I'm very sorry to hear of your dissatisfaction with this online experience and deliveryA refund was issued for the sandals on 3/9/Refunds typically post in 3-business days, but may take up to two full billing cycles, depending on your financial institution and billing statement dates

I’m very sorry to hear you are dissatisfied with your most recent online shopping experience with American Eagle OutfittersWe are only able to cancel orders placed with standard shipping if you call us within one hour of submitting your orderOur team works very diligently to process orders for shipment as quickly as possible; because of this we are unable to cancel any orders placed with expedited shipping, which is why our representative was unable to cancel your order when you calledI did ask our technical team to review your complete path to checkout, as any glitches regarding order placement are a serious concernThey did provide me with complete details showing the progression to checkout and final order placement, which includes clicking the “Place Order” tab at checkoutIf you do not wish to keep this purchase, you may return the merchandise to your local store, or you may contact us at ###-###-#### (24/7) and we can issue a prepaid return label for you to send the merchandise back to ae.comShould you choose to return the merchandise by mail; please be sure to retain the tracking information provided on the label for your recordsThank you