American Eagle Outfitters

Hello, I’m very sorry to hear about your in store experience regarding this gift cardI do see that you contacted our corporate office on 1/11/and 1/12/According to the records of your call, our teammate did verify the funds were still available on the gift card and offered to transfer the balance to a new gift card and mail that out for you, however you were unwilling to provide an address to send the gift cardThe statement was made to our corporate teammate that you have contacted the police and would prefer to take us to court rather than receive a new gift cardWe have tried to correct this for you, but since you will not help us to help you, there is nothing more we can do at this timeAEO will not compensate you for $in this matterIf you would like to contact our corporate office and provide an address where we may send the $gift card, we will be happy to resolve this

Paul,We apologize for the miscommunication regarding our promotionsWe are glad to honor promotions within a two week period of you placing your order, if you did not have any other discounts addedHowever, in your case, you had used your AE Rewards promotion and your request for us to honor the 25% off online promotion was a month after your order was placed, which are the reasons we were unable to honorWe would be glad to mail you a 20% discount toward a future order

Hello,I'm very sorry for your experience with this orderOur order verification team has assured me that any errors preventing your orders from successfully processing were corrected, so unfortunately I don't know why your last order was not processedIf you continue to experience issues with your orders processing successfully, you may want to visit your local store and ask them to place an order for youShipping is always free with store to door orders

Hello, I’m very sorry for your experience regarding this orderAnytime an order is submitted, a pre-authorization hold is placed on the credit or debit card used for the transactionPayment is not collected or finalized until all merchandise in an order has been shippedIf an order is cancelled or unable to be processed for any reason, the authorization hold is automatically released by AEO in 7-business daysThe order does show it was cancelled and the order total is $Unfortunately since this order was cancelled there is not an authorization code or any other information we are able to provide for further assistance with your bankWe are unable to issue a refund because the funds were never collected for the transaction due to the cancellationI can only recommend filing a dispute with your bank or credit card company if they have not released the funds back to you

Complaint: I am rejecting this response because: Regards, M [redacted] My Contract with Chuck at Miami Tan Westlake Village, CA clearly states that it was a month Special, for $a monthI signed up for the Special on 9/27/14, but told Chuck I was leaving on vacation the month of October and to start the MONTH SPECIAL (discounted to $99/month) the end of OctoberIn fact Chuck, the owner, who signed me up, UNDERLINED the MONTH and put the dates at the top of the contract 10/28, 11/& 12/INDICATING WHEN that he would charge my credit cardHe is trying to excuse his overcharge by saying it was a membership fee, for $?? It was an advertised DISCOUNTED special for MONTHS @ $99/MONTH, not MONTHS SPECIAL at a discounted price and not an agreement for any ongoing membership AT THE DISCOUNTED PRICEWhy would he charge me for the month of October, when I told him I would be gone and did not want it started until I returned at the end of October???? My BofA Credit Card Company investigated the overcharge, came to the conclusion that he had overcharged me on my Contract and refunded the 4th payment, I had not agree to in any other contract than this monthHe has had more than one disgruntled customer regarding money mattershe has reported my $to Equifax and I am in the process of clearing it with themReally Chuck, are you this hard up for $99!! I do not appreciated being over charged and I will not pay you what I do not owe you.Margaret Stackhouse

Hello, I’m very sorry for your experience with this purchaseRegrettably, our system does not permit us to resend merchandise without placing a new order with a new method of paymentI hope this will be an available feature in the future, but at this time our only option is to issue a refund for merchandise that has been lost or damaged in transit and assist you with placing a new orderA refund was issued on 13-December-Refunds typically post in 5-business days, but may take up to thirty days depending on your financial institutionI apologize for any inconvenience you experienced because of this

We were sorry to read about your dissatisfaction with ourin-store offerFirst, we would like to emphasize that AEO takes yourcomplaint very seriously and your satisfaction is important to us Ourprices, promotions and offers may be different online than in stores Ifyou visit our website you may see that some offers state “online only” or“in-store and online” Some stores may also have various items onclearance that may not be reflected onlineWe would gladly offer you a$gift card so you may make the purchase in storeOur hope is that you find our explanation satisfactory

We sincerely apologize for any issue with your orderWhen you place an order, AEO will pre-authorize your credit card to ensure the funds are available With some banking institutions, it may look as your account has been charged and your funds are unavailableWe have verified with our bank processor, that you were charged once for this order Jan12, There is no recorded double chargeWe hope this information helps to resolve any confusionThank you for contacting American Eagle Outfitters

Hello,I'm very sorry to hear of your dissatisfaction with the shirt you purchasedPlease take the shirt, along with your receipt, to any AEO store for a full refund or exchangeIf a debit or credit card was used for the purchase, please also have that with you for the refundOtherwise, an AE gift card will be issued if the original method of payment is not presentIf cash was used, you will receive a cash refund

While it is true that I have had issues with recieving packages from american eagle in the past, I do not feel that they provide sufficient security option for deliveryI inquired about purchasing insurance and requesting a signiture at time of delivery, before I even placed the order in questionThe customer service rep that I spoke to said "dont worry about it we gaurantee delivery or your money back"This was of course after I disclosed what had happened with my previous orderIf the option was available I would have purchased extra securtiy features for my package

We apologize for any confusion that occurred with your returnThe store followed correct procedure in providing you with store credit, since the original method of payment was unavailableSince you are not an American Eagle Outfitters customer, you may call us at our corporate office ###-###-#### and we will gladly transfer the balance from your gift card to a debit, or credit, cardAny agent will be able to assist you in the matter, you may let them know that you were advised to call from a Revdex.com responseWe apologize for any inconvenienceThank you for contacting American Eagle Outfitters

Hello, I’m very sorry for your experience with this purchaseI do see that a refund for the missing packages was issued on 23-December-Refunds typically post in 5-business days, but may take up to thirty days depending on your financial institutionI apologize for any inconvenience you have experienced

We were disappointed to learn of your recent experience withour credit cardDue to increased security, all American Eagle credit cardaccount information is housed exclusively within our credit division and ourpartners at synchrony bank, consequently we are unavailable to assist viaemailAEO has forward your grievance to our managers at Synchrony bank for aspeedy solutionPlease wait for email or phone communication from Synchronybank directly

Hello, I’m very sorry to hear of your dissatisfaction with your purchase. We always encourage our customers to contact us directly if they are dissatisfied with their purchase so we may assist with resolution. Having said that, you may return the shirt to your local store; you do not need a receipt.... If the purchase was made online you can access your invoice in your purchase history in your ae.com account, or the store can look up the transaction through your AEO Connected account. If neither of these options are available, the store will issue a gift card for the current selling price of the item. If the store manager has any questions about the return, please show them this communication.

I’m very sorry for your experience regarding order [redacted] I have issued a refund for one of the duplicate items in the orderThere is no need to send it back, you may keep the extra itemWe are also happy to assist you in placing a new order at the same promotional priceOur representatives are available 24/at ###-###-####Please reference your order number when calling so they may faster assist you

We have successfully addressed this complaint with thecustomer; both parties are satisfied with the solution.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Revdex.com,I have included the e-mails from American Eagle (below), offering me a 20% compensation, but another e-mail was sent to me afterwards, saying that they would give this 20% on my "next order." I argued that this was not what they originally offered (20% compensation), and they finally agreed to credit my debit card the 20%, which I agreed toBUT, there was NO MENTION that another 30% discount would be attributed to my NEXT ORDER, with free shippingIf they will apply this discount, I certainly will drop this complaintHello [redacted] Your original order (number [redacted] ) has been noted to provide you with 20% off your next orderThis can be applied by placing your order by phone, as you said, and providing the order numberIf you do not wish you pay overseas calling rates, you can always contact us for free through SkypeMany of our overseas customers utilize that service when contacting usI hope this information has been usefulAgain, we apologize for the issue you experienced and I hope you have a great day.--- Original Message ---From: " [redacted] Received: 11/23/1:59:PM UTCTo: " [redacted] Subject: complain [redacted] I received an e-mail from you ONLY AFTER my item was delivered to my contact destination, NOT when it was shippedI have not used another e-mail address.And, again, I have to pay for an overseas call to place an order? Do you know how much that costs? Why attempt to order online from you then?I will take your 20%But knowing how communication is with AE, how and when will I know this 20% will show up? [redacted] I am very sorry for this whole experienceAn email is automatically sent when your order ships, however, the email address on your order differs from the one you are using nowThat is our fault, yet againI can assure you we will address the agent appropriately, and I can compensate you for 20% off your orderIf that is acceptable, please respond to this email indicating so.Have a great day! [redacted] American Eagle Outfitters [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

We were disappointed to learn of your recent shopping experience with AmericanEagle OutfittersAfter research we’ve verified there was an error with submittingyour original PayPal orderPer our records a replacement order was created (order [redacted] ) using a different method of payment which was processed and deliveredPlease note that AEO does not chargethe customer for an unfulfilled order, we do so after the order leaves our warehouse.The “charges” you may see in your PayPal account is the transaction hold created by PayPal, which they failed to forwardto us AEO in order to satisfy your purchaseIf you continue to view the original hold in your account, please respond withthe following so that we can remove the pending authorization hold on youraccount, and resolve the issue as quickly as possible:· Invoice and/or Transaction ID· Email address registered to your PayPal account· Exact transaction date and amount· Did you receive an error message? If so, what did the error say?We are aware of this technical hiccup and are working with PayPal to create a promptsolutionPlease accept our sincerest apologies for the inconvenience caused

We apologize for the issues you have had with your orders and any misinformation you may have receivedWe have issued a refund for the first order [redacted] , which you did not receivePart of your refund will be received in a gift cardPlease allow 2-weeks for this to be deliveredPlease allow 3-business days for the refund to your credit card to appearAgain, we apologize for the inconvenience