American Airlines

Complaint: [redacted]
I am rejecting this response because: I never got their response or any compensation!
Regards,
[redacted]

Passenger has been contacted under case number [redacted]8
on September 13, 2016. See attached.

Complaint: [redacted]
I am rejecting this response because: Their recompense for the incident that occurred does not match the level of interruption and difficulty that this mistake caused me....

It wasn’t a simple matter of there was bad weather. We were grounded several hours and most of that was due to an oxygen mask issue in the cockpit. Because of this unpreparedness, this made me late to my business conference and caused a large issue for me. Therefore, I cannot accept their “resolution”
Regards,
[redacted]

A response under case number [redacted] was
sent to the customer on January 9, 2018. See attached.

Complaint[redacted]
I am rejecting this response because:No other airlines had this policy and AA was the first to start this on first of January of that year ?? I don't know . When you are doing something new first duty is to...

inform customers not keeping in the fine print. HATE AA
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on June 8, 2015. See attached. Requested receipts were not received by our baggage department.

Passenger has been contacted under case [redacted] and information has been provided.

Passenger has been contacted under case number [redacted]
on February 26, 2018. See attached.

Complaint: [redacted]
I am...

rejecting this response because: American Airlines did not provide a fair or reasonable solution. They did not agree to or offer to compensate me for the loss in cab fare that should be done at a minimum considering everything I went through. As stated previously, the airfare vouchers are appreciated, but these were never asked for and this forces me (the consumer) to still purchase future airline tickets thus making American Airlines receive future benefits/compensation. This is not right or acceptable. American needs to be held accountable to its customers when its representatives make promises like this. In this case, that my cab fare would be reimbursed as long as I submitted it afterward...This complaint will not be resolved until American has reimbursed me for the unnecessary loss/expense I was forced to make by paying the cab fare from the airport to my home after issues caused by American staff.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:AA's response was to once again inform me of their checked baggage policy. They did not acknowledge that their gate agent falsely claimed that he called me up to the gate counter to remove the items that did not comply with this policy. Furthermore, had I been informed of this policy by the agent at the check-in counter who asked me what was in the bag, they would have never been their in the first place. I am again requesting they refund me the difference paid ($150) between the $175 oversized bag fee and the normal $25 checked baggage fee.
Regards,
[redacted]

Passenger has been contacted under case [redacted]
on
December 12, 2016. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you for all your help!!
Regards,
[redacted]

The attached document shows the breakdown of fare which explains the disputed amount. The customer was charged correctly according to charges on his credit card.

“American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted].

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  
I am rejecting their response, they have yet done anything to try and resolve this matter. I have pictures that I have provided them as well and they still didn't do anything to resolve this matter. I even noticed a couple weeks back where the [redacted] has warned all Minorities from traveling with American Airlines due to the same stuff me and my wife had to go through that day.

Complaint: [redacted]
I am rejecting this response because American Airlines ignored my complaint and letters.  This case is now years old and they have never made me whole for their terrible service.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on March 11, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because a refund or credit was NOT issued due to being given incorrect I formstion from THEIR agent.  
Regards,
[redacted]

passenger was responded to under case [redacted] on March 12, 2018.  Please see attached.

Complaint: [redacted]
I am rejecting this response because:
I have not received the reimbursement. The airline representative who contacted me was very kind and courteous and I very much anticipate the discussed check arriving, and closing this complaint as satisfactory. 
Regards,
[redacted]