AMC Entertainment

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

09/15/16  Contact made with guest by email to find out more information about an incorrect concession purchase charge. Update will follow.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

There is a website dedicated to educating guests on their AMC Stubs card, as well as each associate being trained in how to use them. I have e-mailed the guest and provided her with instructions and the links to how to access the information in the future.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: Below is the email I received from AMC. The 2 passes being sent, but not received, was an apology for the poor experience I encountered. This however, doesn't answer why my credit card was overcharged for which I am waiting for an explanation. The last 4 digits of my credit card was requested on 9/19 to investigate this and I provided again to [redacted] on 9/21. [redacted], Thanks for responding back and I’m very sorry for any disappointment. Although we cannot undo what happened to you during your last visit, we would like to show you that [redacted] is capable of providing you a high-quality experience.  I would like to offer two Guest Passes to come back and watch a movie on us.  These passes are good for any show, at any time, at any AMC Theatre. Can you confirm that this is your mailing address? [redacted]Baltimore, Maryland 21231 I look forward to hearing from you. Sincerely, [redacted]Sr. Guest Services Coordinator, Operations ExcellenceAMC Theatre Support CenterOne AMC Way[redacted]
Regards,
[redacted]

Began process for paper check refund on 07/10/2017. Process takes 3-5 weeks to send. Offered guest 2 passes to come back at a later date in the meantime.

01/27/17 LLG - 5,000 points were added to the AMC Stubs account on 01/18/17. This issue can be considered resolved.

Researched guest account and verified two purchases were made to renew account. Unfortunately account didn't upgrade. Currently I am unable to upgrade the account but will escalate this to my AMC Stubs team to force upgrade the account. Will provide status to guest once upgraded.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Reached out to guest to verify specific issue with gift cards. Currently in contact with our Gift Card rep as of 03/08/2017 to discover root cause of issue. Will send the guest 5 movie passes and 2 small popcorn and drink coupons for inconvenience. Will update guest with more info once it...

becomes available.

Reached out to guest via email. Apologized for lack of service at our Tennessee location. Will forward report to theatre to use as feedback to improve operations. Will send guest 2 passes to try us out again for better experience.