AMC Entertainment

There is a website dedicated to educating guests on their AMC Stubs card, as well as each associate being trained in how to use themI have e-mailed the guest and provided her with instructions and the links to how to access the information in the future

Thank you for contacting AMC Theatres in regards to your experience with your AMC Gift cardI apologize for the delay and for your frozen gift cardI understand the frustration when try to use the gift card and you are unable to access the fundsI'm sorry that the theatre or our gift card hotline associated didn't offer an apology for the inconvenience of the frozen cardAs an apology for the experience I would be happy to send you movie passes that are valid at any AMC theatresPlease respond with your mailing address and I will send those out as soon as possibleThank you again for reaching out and bringing these issues to our attentionI look forward to hearing back from you.BrynGuest Services Coordinator

09/15/ Contact made with guest by email to find out more information about an incorrect concession purchase chargeUpdate will follow

Reached out to guest on 02/regarding refund for Lego Batman birthday eventAfter receiving information on prior contacts I was able to verify the refund was processed on our endReached out to guest on 03/01/to inform them we have begun the refund

Reviewed initial report sent in by guest on 10/and subsequent documentation from Manager on duty and Coordinator from our corporate office who reached out to guest on 10/While I understand there are two sides to every story, I am siding with our decision to deny a refund due to violation of Code of ConductGuest was however offered movie passes and popcorn/drink vouchers for inconvenience once guest verifies address to mail them to

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I filed a complaint against AMC Theaters in July, I received an email from AMC on July In that email, I was told I would receive a $refund and that it would be 3-weeks before I would receive the refund It has been more than five weeks and I have still not received my refund Should I start another complaint as this matter is still unresolved Thank you[redacted] ***

Reached out to guest to apologize for cancellation of showingCalled theatre and had them set aside two tickets for the film and instructed guest to arrive at 6pm to pick upWill also send out two passes for inconvenience

I have reached out to the guest regarding their concern and I am currently attempting to gain more info on their gift cardsOnce card numbers are received I will reach out to our Gift Card rep to work on either reactivating the cards or sending a new setWill mail guest movie passes for inconvenience of card issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

An apology was sent to the guest on behalf of AMC with four popcorn coupons to resolve this case

Responded to guest via email address provided in order to gather more information and to try to resolve their concern

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our policy is posted online and in our theatres - Movies are a great form of family entertainment - but not every movie is suitable for every member of the familyThat's why AMC fully supports and enforces the ratings system outlined by the Motion Picture Association of America.Movies are a great form of family entertainment - but not every movie is suitable for every member of the familyThat's why AMC fully supports and enforces the ratings system outlined by the Motion Picture Association of America.For R-Rated Films: Under requires accompanying parent or adult guardian (age or older) and years and under must show ID And children under the age of are not allowed after 6:00pm[redacted] The adult must accompany the child during the movieA parent may not give permission without staying with child.For any misunderstanding or confusion, passes, drink and popcorn coupons were sent as compensation[redacted] AMC Guest Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I replied to the request from the business and have received no additional feedback Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Researched guest account and verified two purchases were made to renew accountUnfortunately account didn't upgradeCurrently I am unable to upgrade the account but will escalate this to my AMC Stubs team to force upgrade the accountWill provide status to guest once upgraded

Reached out to guest to verify specific issue with gift cardsCurrently in contact with our Gift Card rep as of 03/08/to discover root cause of issueWill send the guest movie passes and small popcorn and drink coupons for inconvenienceWill update guest with more info once it becomes available

Reached out to guest and offered passes for the missed showingWill also investigate how the double booking occurred

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***