AMC Entertainment

Guest sent an email letting us know that passes and coupons were not receivedThis is the response sent back on 03/27/15:Thank you for contacting usI apologize for any confusion
passes, popcorn and drink coupons were sent out by mail on March 25th
for the misunderstandingPasses should have been received by now and this issue resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to personally thank AMC for their prompt response and resolution to this matter. It will not be forgotten.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I was contacted by AMC and they told me my gift card was over years old. The person who purchased the card bought it from Walmart in November 2017. My card showed a $dollar balance at the theater. There was no reason why the card shouldn't have been honored then. AMC shows a movie and sells expensive snacks. The company should have to honor all cards that are frozen. They are making customers jump through hoops when it is AMC's mistake. The offer of movie passes is a start but what are they doing to correct the problem for other customers who are going to have the same problem? When I sent my info and card number to AMC I was told I would get another card by mail in around weeks...unacceptable. This would make a great class action lawsuit. These people are oblivious of the inconvenience they are causes customers after taking their money. I did get an email from another AMC rep who said they would get the card in the mail that day but how are they going to handle other complaints. People should be treated better!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I am very disappointed with the generic and disingenuous responseThey sent me token "shut up and go away" popcorn vouchersI bought a paid for a large bucket with refillsI would either like a large bucket or a refund of the $I spent for the bucketI will also be canceling my AMC Stubs membership because of the way I have been treatedIt is unprofessional and unacceptable.
Regards,
*** ***

While we were unable to verify that Mr*** was provided incorrect information regarding this promotion, we did make a good faith offer of popcorn couponsThis offer was determined by Mr***’s visit frequency and the remaining period Mr*** was expecting this promotion to lastTo resolve
the guest concern, an offer of popcorn coupons were offered and accepted by Mr***popcorn coupons will be sent to guest by mail

Reached out to client who processes AMC Stubs refunds and started check shipment on 03/Check should arrive in 4-weeksFor inconvenience of delay I have offered guest movie passes

I reviewed Mr*** concerns with our La Jolla theatre teamThe guest was told three times that his MoviePass ticket couldn't be used with our AMC Stubs reward program but he went to the Kiosk and used the MoviePass ticket with his AMC Stubs card so his account was closedThe use of the
MoviePass card is a violation of our AMC Stubs Terms & Conditions*** We will not be able reinstate this account or restore his pointsThe guest may purchase or sign up for a new account with a different email address

Reached out to guest on experience and previous Sertec reportsApologized to guest for stale popcorn and informed them I would use the feedback provided as a coaching tool for the theatre to improve for their next visitDue to the issue presented, compensation was denied by management teamI
offered guest one movie, popcorn and drink pass for inconvenience

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Complaint: ***
I am rejecting this response because, they did not completely rectify the situationI still can't login or change my passwordI have since emailed them timesNothingAll I am asking is to have an account that works, not too much
Regards,
*** ***

Reached out to guest and apologized for delay in assisting herI was unable to register her account online and have escalated this issue to our IT team to force the register throughWill supply guest with info on that once I canFor being charged the convenience fee I have offered the guest
movie vouchers and popcorn/drink couponAll much more than the value of the fees

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Guest is not eligible for refund of AMC Stubs program fee as this option is only available within the first days of signup or renewal. Request
was sent to guest to provide documentation of the alleged overcharge of $for further investigation, but there was no response as of todayEmail communication with guest offered a resolution of passes as compensation which guest accepted and was sent

Verified Carmike reward has transferred over to guest accountContacted guest and apologized for the length of time it took to respondAlso offered guest movie passes for inconvenience

Contacted guest through email on 02/08/apologizing for errors they received when attempting to add on gift cards to their mobile app walletAs of 02/10/guest has yet to replyFor the inconvenience of app issues, movie passes will be mailed to guest upon response back from email

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:AMC's claim that I was talked to three times is false. I had no contact with any AMC employee during my visit to their La Jolla theater except to buy concessions. In my concessions transaction, the subject of AMC stubs never came up except to show that I had an AMC Stubs card.Therefore, the basis of their account shutdown is based on slander and is erroneous. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: given the run around for almost a month now. Referred to theater management and then to corporate back and forth. And this is only worth one movie pass and one popcorn?
Regards,
[redacted]