All Pro Garage Doors

Complaint: [redacted]
I am rejecting this response because:I have been extremely clear as to what I would like. I expect a full refund and to speak with someone from New Leaf Corp.I have left several messages for [redacted] and have yet to receive a call back. Seeing as you will not contact me to discuss my concerns I will explain them here.Here is my experience and complaint on what occurred during my build and why I feel I should have all my money refunded.On October 28th @ 2:58pm [redacted] and [redacted] confirm site is ready for inspection via email.     October 30th @ 12:30pm Site is inspected and the fails due to the foundation caving in due to weather.     November 8th @ 10:21am [redacted] emails that the foundation is ready for the 2nd inspection.    November 9th @ 3:21pm Site is inspected by 3rd pary, myself, and [redacted] (New Leaf Superintendent) and fails. All parties agreed that it was not repaired.    November 9th @ 5:22  [redacted] sends me a text stating that all repairs have been completed and the site is ready.    November 10th @ 6am - Site is poured without anyone verifying repairs were made.Here is where we have the disagreement. New Leaf was not able to repair the issues in a weeks time but I'm expected to believe that in 2 hours you were able to contact a crew, get them onsite, complete all the repairs, and pass inspection? I have contacted San Antonio Development Services and have disputed New Leafs inspection approval via engineering letter.City Inspector Rober Cigarroa is currently investigating.I will also be filing suit disputing the contract and seeking return of all earnest money.I have attempted to email, call, and work through the Revdex.com but it is obvious New Leaf has no desire to speak with me.I'm amazed that all it took was 1 email to a salesman to consider our deal void in New Leafs opinion but every other email or call to work towards a resolution means nothing.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Correct Timeline is listed below:Contract signed for Winter Cherry: 7 July 2015 (we were
asked to move lots 11 October – original estimated completion date was
December, but construction had not started in October )
[redacted] suggested we move lots: 11 October 2015 (construction
had not yet started, [redacted] said February was our new completion date)
Loan Prequalification letter expired: 23 November 2015
Construction Begins on Begonia Rock: December 2015
New completion date on Begonia Rock:  February 2016
Actual completion: April 2016
Your timeline is incorrect. 
We signed the contract on 7 July 2015 and were told construction would
be complete in December.  We were asked
to move lots by [redacted] in October (because the Winter Cherry lot was next to a “convict”)
and the house did not start construction until December, but [redacted] assured us
the home would be complete by the birth of our son on 4 February.  Construction had not even started in October
when we were asked to move, so the December completion date would have been
impossible to meet. 
The inconsistencies on dates show the lack of true
understanding of our situation.  The home
was supposed to be complete in December on Winter Cherry as told to us by
[redacted].  She moved the estimated
completion date to February after we moved lots to Begonia Rock.  The home was completed in April (almost May).  Our old lot (on Winter Cherry) had a home
completed before our home on the new lot (Begonia Rock).  We feel we were asked to move lots so the
other home (on Winter Cherry) could be completed on our previous lot before
ours on the new lot (Begonia Rock).
[redacted] was not honest with completion dates.  If we knew the home would not be completed
until after February we would not have bought a home with New Leaf because our
son was due in February. 
The timeline was not told to us in good faith.  [redacted] told us our home would be complete by
December; however, it did not even start until December.  We moved lots in October and were told in
October that the home would be done by February.  It was not complete until the end of April
(3.5 months after we were told that it would be complete). 
[redacted] knew our situation with renting a 3rd
floor apartment with a newborn, but would never give a straight answer on our
completion date until after we submitted a letter of concern.  The builder and [redacted] truly did not concern themselves
with our difficult situation due to the home delay that was caused by them.
We request the earnest
money back and upgrade fees since we are not buying the home and the home delay
has cost us thousands of dollars in rent in a three bedroom apartment over the
total 3.5 months in delays.  These delays
have also caused hardship since we never intended to have a baby in our current
third floor apartment, especially three months post-birth.  Recovery for the mother has been difficult
hauling a baby upstairs.  We have had to hire a doula to help with obtaining
groceries weekly.  We understand that
delays can occur in construction, but there has been no event that would
justify 3.5 months of delays for the building of a single family residence.
From the time we signed the contract to our final decision
we were avoided and told different, delayed completion times by [redacted].  We never got a straight answer and had to
drive out to the site to follow up with [redacted] because she would not return
phone calls, emails, or text messages. 
The construction and quality of the home were not in
accordance with the design center upgrades on our contract.  We followed up the following week and have
pictures of the missing extra shower head and also cabinets instead of a tub
sink in the laundry room as we paid for. 
We told [redacted] twice and she assured us the upgrades would be included,
but they never were.  If something as small
as a tub sink and extra showerhead were overlooked, the other upgrades (which
we already paid for) would have been shirked as well.
We can provide photos
of the home's poor construction indicative of a larger problem with delays and
lack of quality control and oversight.
Regards,
[redacted]

We apologize for the inconvenience, it is a little odd that after living in the house for almost 2 years you are experiencing this problem.  Never the less, we will still send out our techs to investigate and correct if there is a problem despite the fact you are out of warranty.

Mr. [redacted], Not sure what you asking for?  There are logs of emails and texts that support our attempts to communicate with you.You have made it clear to our sales agent that your desire is to terminate the contract, based on the facts stated previously.  Thus, there will be no refund of earnest money.  If this is not the case or if you have any additional information you would like to share please email us at [email protected] you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We have never once agreed to close out this issue. I was told by both [redacted] and [redacted] that they understood that we were overcharged and [redacted] original response was that he was waiting for the final invoice so that he could refund me the difference. I was later offered less than 1/2 of what we were overcharged and was told the day before closing that we could accept that or not close on the house. We had other issues forcing us to close on the house as soon as possible and I stated during that time that would not be accepting the offer but we would still need to close on the house. I've continued to ask about the refund on a regular base but NewLeaf chooses to ignore all requests after someone closes on their home. 
Regards,
[redacted]

No response, we will continue to try and work with our customer.