All Pro Garage Doors

Newleaf Homes has purchased 2-Home Buyers Warranty as the experts in determining structural defects. If you want this assurance, you have to file a claim with the warranty company. What we can tell you is; in the years of building homes in and around the San Antonio area, Newleaf
has never had a foundation warranty claim. What was failed to be mentioned in your write up was that the drainage around the column was alter by you the homeowner. With this being said, we will still help you make it right and redo the column (at our expense) to keep you home looking beautiful.Please work with our warranty team and we will get the miscitems taken care of. We thank you for your patience's,

We will reach out to this customer this week

Complaint: ***I am rejecting this response because: Hello, please read the initial complaintI need you to understand that your sales department and superintendent contradict your replyAs I stated before your super intendant told us in person at the property that he had his own plans to follow when I showed him the one we picked( Anaqua) When I asked to see them he said "no"This in no way is our mistake and it is very insulting that you would say thatAs for your sales department we were told that the upstairs came with rails like the hemlock and is why we picked out the wood at the design center so please do not give statements of a $upgradeIf you look at the plan it also indicated pillars upstairs with rails so no we were not mistaken but rather mislead by your company/broker and told it comes like that as the plan shows. We did do our research in choosing a home plan before going forward with New Leaf, we did ask questions and verified with your salesman/broker that they had no reason to change the plan or mess upWe first called your broker when they landscaped for the foundation and we told him it is crooked and laid out w***gHe did ignore emails and never replied to themWe did let that go, then came across them forgetting to put a door in a room upstairs which they fixed after we got a hold of your sales broker We did speak about the stairs and was told at first they would fix it by the broker then told no by the superintendent, then told we would get a refund and cancel contract by your sales manager and then told no refund by you the ownerThen told lby your sales manager that he didn't promise to the refund which is very unprofessional and unethicalWe were also told that there is no proof what the initial sales broker said or promised so that it is not valid which basically means your company is calling us liars and that is insulting as wellWhich finally leads me to what I said before, your company only promises and makes advertisements to make the sale. As for the build we had no idea or knowledge of how or whyI don't build houses, you doIf I knew how I/we wouldn't entrust our hard earned funds into a company to build. We are the consumer and we trusted in you and your company to take care of us, build what we picked and honor the agreement. We kept our end of the arrangement and sold our home which you show no sympathy for by saying we wanted a reason/excuse to walk on this build! Are you serious, we sold our home so we can not have one? Please use common sense and STOP insulting us, and you act like your company is losing moreYou will sell that house and for more probably so which in turn a profit will come to you no matter whatAs for us the customer we lost our home( which to me is the most important loss), time, and money and got nothing back. You even could have refunded our upgrade money which was about $because when all this happened the upgrades had not even been done yetInstead you chose to disrespect your client and ignore completelyWe do feel others should be warned and no one should be treated like this by any business/companyWe are not writing on this complaint to try and convince you or argueWe already did that with your representatives which was very frustrating and aggravatingPlease stop with the insults and statements of incompetence on us the customers because it honestly is not true in this caseTake ownership and accountability for your company, the employees and their actions and their mistakesThere is no need to try and put blame on someone who had no control over the buildFocus on the ones who did and chose not to follow and ruin a perfectly made agreementWe did not play games and did not need an excuse to walk from thisWe were 100% in and as said before New Leaf is the one who breached duty. To say you will not refund based on principles is a joke because your company is the one at fault here, your the one breaking principles.Regards,*** ***

We apologize for the delayed response. Newleaf Homes has always welcomed the opinion and feedback of 3rd party inspectors. However, our schedule nor contract are predicated by these such inspections. Due to the heavy rains that were forecasted in the following days, it was
important that this complicated slab be poured when it was. Our superintendent has documentation of calling you and the inspector back out for a final review that afternoon, but unfortunately you guys could not make it back out. It is very unfortunate for us to have lost you as our customer due to this, we would only hope that when you choose to build with us, you would entrust that we would take the utmost care of our responsibilities as your builder. We don't take much earnest money (less than 2%) to build your dream home, and now we have the challenge of re-selling this $450K+ home built with your specifications to someone else. As our contract states, once the house has started, the earnest money is non-refundable. If you would like to speak to someone, please contact our Sales Manager *** *** at ***. Sincerely,Newleaf Homes

We are working with the homeowner to resolve this issueOther outside factors may be involved

Ms***, We apologize about the problem, it has been over degrees for about consecutive days. These units are designed to provide a degree temperature difference. With that said, we have no problem with you getting a quote from another HVAC company outlining what they
are proposing to fix. Once we have that, we can get that work approved. Must advise you though, after they touch the unit the warranty from the us will be voided. Please have the quote emailed to *** ** ***. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is yet another example of how a business should not be run. Instead of offering any information about the situation at first, instead you decide to fill your response with a lot of pointless information. You are not a part of any land approval, or permit authorizing organization at this time. Therefore, it is not your business to make decisions or tell people what someone else will do when it comes to these areas. You never said anything about the location of the house except that it could not be on the front. It comes to prove that you were wrong. The VDH has since approved of a plan with the house on the front against what you dictated to me. Other professionals in your field completely discredited what you had said and when you were confronted with this you were very unhappy. You claim the "majority" of the work was done. However, having had a true professional take your job over it, has become abundantly clear the lack of work that had been done. I received 5 copies of a 10 page report ready to file with the VDH with the plan that I had wanted you to do. You sent me a small section of about 5 sentences which I have uploaded the surveyor's work next to what I got from you. You did not want to listen to what I wanted to do. You went behind my back to the surveyor to get me to change what my decision was because you had "issues". Why had you not contacted me at any point after receiving the survey? You have admitted that you did not contact me about any issues with anything. Instead you waited for me to call you. That is totally unprofessional. If you want to call me catching you in lies combative, then I guess you are correct. You had lied to me about the house not being able to be put on the front. Again, I have the VDH's APPROVED septic permit to prove that it is not only possible but approved. The extra land has not been purchased and it was approved without the additional land. Again, you lie about the fact you told me it was "close to completion". We were communicating by email at that point, and I can provide that to the Revdex.com with all email contacts. This will then prove you never said anything of the sort. I can also prove you never called me after that point through phone records. How could you have informed me of this if not in an email and you never called me? Again please provide proof your claims. It is obvious you just want to lie at this point to put yourself in a better light. I have attached the email correspondence where you can see you never said such a thing. Yes, with someone that had lied to me on many occasions, asked me "if I had calmed down yet" after hanging up on me, went behind my back to the surveyor (which you have now admitted), and tried to over step the bounds of his job, it was obvious you could not listen to reason. I already had wasted 3 weeks with you not doing any work, and am not going to waste any more time with you by not letting you know the extent I will take the issue. I have the bank record of the money that was withdrawn that day from my bank account, which is something I NEVER do, which can be proven by past bank statements. I rarely write a check or use the atm, let alone take money out through the bank. If you want to claim otherwise, I am not surprised you are just continuing your pattern of lying. The invoice you gave me was printed a long time after the date at which you were paid, because you never gave me an invoice up to that point, but again I don't expect you to be honest. I can provide the only invoice I have which was dated long after you had been paid. I have uploaded the only invoice you gave me dated over a month after you did the work. If you treated your customers better, maybe you wouldn't run into customers that got fed up with your antics. Most people aren't willing to find out if you overstepped your bounds, lied or gave mis-information. Just because someone catches you lying doesn't mean they are "stubborn" nor "discontent". Again you have no problem lying because I am NOT married. So please provide phone records that you called me after I requested you stop the work or provide the email where you said you told me the work was almost complete, because it does not exist. Please provide proof of 4 voicemails.My goal with the Revdex.com is to inform others about this person's ability to lie, cheat, and ask for cash before he has even done any work. He also told me that it "would be cheaper if you pay in cash". It seems this is not the industry standard by all the others I have contacted, and I think people need to be informed of this as well. My hope here is that no one else ever is subjected to his want to pretend he has more power then he truly does, and how he doesn't truly care about people's jobs. He only cares about what HE thinks. I do not expect him to hear reason, nor make any changes. As he told me in an email "I will gladly see you in small claims court", which we do have scheduled. He also then stated that "I would also recommend that you discontinue sending me the misguided
psychoanalytical voice messages and emails, as I strongly feel it
constitutes harassment." Which is uploaded in the email I am attaching. This will show customers exactly what type of service this person provides. This is the extent you have to go through to get a refund from someone like this after he wont do the work he is hired to do. I want others to be protected from his unprofessional and irrational behavior.
Regards,
[redacted]

I am in receipt of your letter dated September 3, 2015 on behalf of the above referenced customer.  Thanks for your notification and for the details of the complaint filed with your agency.I am the President of Big Lick Soils and incorporated the business in 2006. I have been...

professionally involved within land development processes since 1991, have worked in three jurisdictions as a professional land planner, and have been providing soil consultation services going on 26 years. I provide soil consultation services to land developers, real estate agents, land speculators, and private individuals who may desire to build a home, divide land, or otherwise want to know if their land "percs". To perform the services requested by subject client I do so under licensure by the Department of Professional and Occupational Regulation as an Alternative onsite Soil Evaluator (AOSE). This licenseallows me to do soils related studies and soft engineering designs in the waste water industry.I personally met with your complainant on June 23, 2015. The purpose of my visit was to locate and design a sewage system to serve a 3 bedroom residential dwelling on a 1.1 +/- acre lot located in Roanoke County. The lot is characterized by a very large sinkhole and all portions of the lot are in the bottom, or within the bowl of the sinkhole. The client did not have a survey of the property, but assured me he knew the location of the lot lines.Three detailed soil borings were performed on the lot and the field data recorded. A drainfield (area where treated wastewater is disposed into the soil) was staked, labeled, and flagged on site delineating the area to be used for such. Based on the topography of the lot, a pump would be necessary to get the wastewater from the house to the drainfield, so additional elevation and distance data was taken in order to correctly size the hydraulics of the pump. My client was with me the entirety of the visit and we discussed locations of the proposed improvements. I also informed him that all portions of the sewer system, by State Health Code, had to be a minimum distance of 100 feet from the "lowest point" of the sinkhole which could limit his desire of house location. At the conclusion of my visit he was well aware that the lot "perced" and was developable, and could make a decision on the purchase of the property.I suggested we get a survey and see what areas we had to work with before solidifying a house location. The majority of my work was complete at this point with the exception of drawing the plans which would be easy to accomplish once we had the survey. My client seemed happy at the conclusion of my visit, paid, and did not contest any charges.I received a preliminary survey of the property on July 17, 2015. After viewing the survey I noticed that the lot lines were not as presented by my client but still workable and the drainfield was on the subject property. I contacted the surveyor to discuss the data points he had taken in the field to determine the "low point" of the sinkhole. I was told by the surveyor that our client may be purchasing additional land and that the client was informed to contact me before he got too far along.On July 23, 2015 I received a phone call from my client who was very combative that I had classified a sinkhole on his property. He also informed me that several others had told him that it was not a sinkhole. At the time of the call I was in a rural area of [redacted] County with marginal cell phone service and our call dropped. By the time I got within service range I had four messages from the client very violent in nature. I called him back to explain what was going on and to be patient through these processes. At the conclusion of our conversation all seemed fine and I was to proceed with finalizing the plans.Early on July 24, 2015 I was told by my client not to design the system, but do provide all the soils and drainfield data necessary for someone else to do the design. I tried to explain to him that we were close to completion but he was upset and would not reason. I started preparing what information he wanted from me.I received an email from my client at 3:21 pm on the 24th that he had decided to acquire the services of another firm and was "going to start from scratch".  Also by same email requested that I send him an immediate "refund or he would see me in court".The amount quoted by me and paid by my client was $1000.00 which was paid in cash at the conclusion of my visit. On July 28 I sent my client a refund in the amount of $250.00 for services not performed which was returned to me with another of his lengthy and hostile letters. In your letter to me on the Complaint Information sheet the $1175.00 amount is incorrect. No more than $1000.00 was quoted or charged. A copy of the invoice and returned check are attached.Never before in my professional career have I experienced a client so discontent and stubborn. I went out of my way to help and guide him through this process. As is common with private individuals that I deal with, I found out a lot of information about him on a personal level. Recently out of graduate school at my Alma Mater, fresh marriage, and a new job within the public school system. I feel that I gave him better service and provided more resources than I usually do for someone developing land for profit.I can provide you with emails, letters, and voice mails between me and my client if you feel necessary. If I can provide additional information or answer any questions, please don't hesitate to contact me at [redacted]Sincerely,Jay Carter, AOSE

Our apologies, we will arrange a time with you to come out and assess the problem.

Not sure what else we can offer, our employees are very capable and have the authority to do what is necessary to resolve all issues.  We are here to help! Below is the response from our HVAC company:[redacted]We have bent over backwards for this home buyer.  There are two ladies that occupy this home.   We seem to be able to satisfy one but not the other.The AC system is working properly and to specs.  We are the solution, not the problem.   [redacted] 2 Sides to every story!

Ms. [redacted],We assure you we have looked into this and you have by no way been overcharged.  Not to mention the iron fence extension that we did, over and about what we had charged.  We had charged you for a wood fence extension and we put in Iron to better accent the beautiful lot you...

have.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is not completely satisfactory to me unless they are willing to warranty the work they are doing to this shower for an additional year to be sure it’s done properly.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I believe you may have incorrect information. I have never been contacted by any representative from New Leaf to explain exactly why we chose to discontinue our home build. I have spoken to [redacted] in sales but he could not offer any assistance. He forwarded me to speak to [redacted] just like you. I have spoken to [redacted] three times but he never even asked why we left. He never wanted to discuss the situation and simply said corporate has decided to keep my money. I have also never received or signed any type of termination. This has lead me to work through the Revdex.com. The issue was not that the slab was poured without our inspector's approval. The issue was that the build was not ready to pour after each inspection scheduled by the New Leaf Superintendent.  It's difficult to have trust when we have no communication. We are reasonable people and would very much like to work this out without it escalating further.
Regards,
[redacted]

Again, we are not here to take anyone’s earnest
money.  With our best intension we try to
build you the house you selected and customized to your families liking.  The facts are as you mentioned; Our sales staff was made aware
of your concerns only “several  weeks”
before closing.  To be exact it was about
2 weeks before closing.  The landing was
framed 4 months prior to this.  A few
inches may have made the landing step slightly different due to the angle of
the opening.  Our position is that this
is not a mistake, rather an excuse used by the customer to cancel the
contract.  What was failed to be
mentioned is that we offered to install wrought i[redacted] railing, a $2500 upgrade,
as a concession to any mis-understanding that may have taken place.We at no time confused your house
plan with another, your plan which was an Anaqua and part of our “Pride Series”.  The Hemlock which is part of our “Enchanted
Series” (Not Heritage Series as you mentioned).Our sales staff is not aware of
the square footage of the lot, they would not have offered that
information.  The Lot premium that was
charge was due to the fact that this lot is larger than the typical lot and in
a cul-de-sac.Out of principle we have chosen not to refund back your earnest
money.  As it clearly states in our
contract, that once the house commences all earnest money’s are forfeited.  We take a lot of pride in what we do, and we
don’t take much earnest money to hold customers to their side.  In most cases around 1% of the total sales
price.  As folk will read, yes much
easier to refund this customer and avoid getting accused on the Revdex.com site.  But if you are serious about building your
dream home with a builder that has integrity and is honest, we will do our best
for you.

Complaint: [redacted]
I am rejecting this response because:The builder New Leaf did not act in good faith in building the home.  When we signed the contract in July, they told us the home would be done in December.  In November, they still had not started. I was prequalified in October for a home loan expecting the home to be done in December.  In December, we were offered a new lot at 11206 Begonia Rock (because as we were told by [redacted], this would be a more desirable location since the Winter Cherry lot was next to where a “convict” lived) and we were told it would be completed by February, in time for the arrival of our son.  In February, the home was not complete and we were told our date would be end of March. Later, this date was pushed to 15 April, then again to 18 April.  Since then, we decided not to buy the home.Because we were worried about the completion date of the home, we called New Leaf ([redacted]) after the birth of our son from the hospital to see the status of our home.  We called twice and never were called back.  First the poor follow-up led to a letter of concern to [redacted], but nothing was done in response to the letter.  At the time, we didn’t know our home was still months away from being complete.Second, once we knew our home would not be complete by March or even the beginning of April we began checking status of the home construction, we notified New Leaf ([redacted]) the upgrades we already paid for were missing from the home under construction. After checking the home again a week later, tiles were installed without many of the upgrades we had paid for at the contractor’s design center.  Generally the construction quality was poor with daylight visible from inside the home attic and birds living there, poor insulation, and damaged finishes.  If these kinds of mistakes are noticed in roughly 30 minute weekly walkthroughs and then not acted upon, it brings into serious question what kind of quality control is actually occurring, not to mention what may be wrong with the house that isn’t readily visible.  The builder should build with plans in hand and not expect the customer to verify that the home is being built to specifications.  Finally, the lot we originally selected at Winter Cherry already has a home complete on it, while the Begonia Rock home is still weeks away from completion. We thought moving lots would be good for us, but now we're not sure if it was in our best interest. Now we will not buy any home from New Leaf.We request the earnest money back and upgrade fees since we are not buying the home and the home delay has cost us thousands of dollars in rent in a three bedroom apartment over the total 3.5 months in delays.  These delays have also caused hardship since we never intended to have a baby in our current third floor apartment, especially three months post-birth.  Recovery for the mother has been difficult hauling a baby upstairs.  We have had to hire a doula to help with obtaining groceries weekly.  We understand that delays can occur in construction, but there has been no event that would justify 3.5 months of delays for the building of a single family residence.We can provide photos of the home's poor construction indicative of a larger problem with delays and lack of quality control and oversight.
Regards,
[redacted]

Ms. [redacted],We apologize for the delays of getting these repairs done, we will follow up and make sure this is taken care of despite the warranty coming to an end.  We take you for your patience.

We apologize for the inconvenience, and will continue to work on getting this resolved as quick as possible.  However, due to high winds and heavy rain, this problems was unforeseeable and may of happen by natural acts.  We are however still here for you after 18 months you've lived in the...

house and still here to help make it right.  We'd like that to be permanently on the Revdex.com as well.

Complaint: [redacted]
I am rejecting this response because:
This has been an ongoing issue since January.  The last 15 days is part of the problem.  But again it has been ongoing since January.  And this only responds to the issue of the AC.  Not everything else. We have been dealing with [redacted] from the beginning.  He is not the owner and he can only do what the owner will allow. This response is unacceptable 
Regards,
[redacted]

Complainant
[redacted] is not a party to our contract.The house was built as it was sold to the customer. It
seems apparent the customer must of miss interpreted the delineations of the
walls on the plans. i.e. Solid line vs bold line or solid non bold line. The
stairs were slightly altered...

in manner that does not affect the usability or aesthetics of the home. We
explained that we cannot undo what was already done. In spite of the
"Variation clause" of the contract, NewLeaf management in good faith
offered a total of 3 concessions to the customer with an approximate value
of $2500. They have refused to accept our concession and asked that their
contract be cancelled 2 weeks prior to closing. All these issues were present months before and no mention of them were made.  Our contract clearly states that once the home commences
construction... all monies paid towards the transaction are subject to
forfeiture. We apologies about your "stress and aggravation", however, we have hundreds of thousands of dollars invested in what was to be your dream home.  Your less that 1% deposit, will not pay for 1 month of holding this house.