Advanced Disposal

April 9th, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customer. [redacted] states that we are missing a payment to his account. We requested [redacted] to provide a copy of the front and back of the check that is in question or a credit card statement with a confirmation code. [redacted] states that he uses his online bank's bill pay system to send payments. [redacted]'s bank contacted us. They provided a file number for an electronic funds transfer payment. The bank was advised that we do not and have not ever accepted and electronic funds transfer. The payments we accept are in a check, money order, or a credit card form. Once we receive the proof of payment, we can better assist [redacted].
Best Regards,
Champane FCustomer Service Manager

October 3, 2016Advanced Disposal has resolved complaint ID [redacted]. We were notified of a missed collection from [redacted] on September 2nd, 2016. We did send out a truck to collect the trash the following morning September 3, 2016. We have not had a report of a missed collection since September...

2nd.  I do apologize that [redacted] has had a service issue. We can issue a credit to his account for that missed collection. We have also made or operations team aware of a possible service issue at this location.Best Regards,Sandy D.Pennsylvania Customer Care Supervisor

August 4, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customer. The containers were delivered to the customer on July 28, 2015. We did call the customer today August 4, 2015 to confirm delivery. A message was left for...

the customer apologizing for the delay and to call us if there are any further issues.Best Regards,Champane F. Customer Service Manager

Advanced Disposal has resolved complaint ID [redacted]. Advanced Disposal fully described the reasons behind the second invoice. There was a disclaimer advising that we are standardizing our yearly bill cycle to reflect the calendar year. We would not cancel Mr. [redacted]'s service the representative's response for payment was to assist Mr. [redacted] in standardizing his account. This would avoid Mr. [redacted] having to contact us again in July and then again in January of 2017.
Best Regards,
Sandy D'[redacted] Advance Disposal Pennsylvania Customer Care Supervisor

Advanced Disposal has resolved complaint ID [redacted] The services for the above customer wereclased as requested on July 25, 2017. The container was delayed for removal. The container has beensince removed on August 15, 2017, We apologize for any inconvenience this has caused.Best...

Regards,Sandy D[redacted]

I have contacted Advanced Disposal several times to resolve this issue. The Vendor (Advanced Disposal) states that they do not accept electronic payment, yet I have paid them once before this incident and one after, both electronically through my bank. My bank has furnished a copy of the electronic transfer more than once. I have also provided proof of electronic payment. At one point, the Vendor even admitted that they received an electronic payment from my bank, my last two payments.

Hello,When you go to pay your bill at the bottom of the statement it says 'No Refunds".  That's how it's been since the beginning.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Hopefully, they will not continue to harass customers when they make an accounting change.
Regards,
[redacted]

Advanced disposal has stated that they do not nor have the y ever allowed electronic payment. I have made several payments to them via electronic payment.
They have stated that they requested me to contact my bank and provide proof of electronic payment. This is true, and I have over three times. Each time they stated that they never received copy of proof. At one point I was on the phone with a rep who had copy in hand (or at least verified that they have seen it). Since then, a payment has been processed, electronically to Advanced Disposal and they even stated that this was done. I received a call form another rep stating that they had the most recent payment, electronically.

Customer Information: [redacted] North Wales, PA 19454Advanced Disposal has resolved complaint ID 10692735 with the above mentioned customer. Mr. [redacted] was in contact with our office on July 7th, 2015. We advised that we attempted...

to remove containers previously and they were not out for collection. We removed the containers on July 8th, 2015 as per his request. Mr. [redacted] also requested credits on his account for missed collections. We did advise that during the time frame in question, his account was on a service suspension for non-payment. Once payment was received, we did collect all of Mr. [redacted]'s trash for that time frame. No credit is due to the account. Best Regards
Champane F[redacted]Customer Service Manager Eastern Pennsylvania Region

Avoid this company!!! This company is inept or committing fraud, maybe both. Be warned! if you close your account with them for any reason you should get a confirmation in writing and make every effort to record every phone conversation. I closed my account by phone, everything seemed fine until I started receiving additional bills from them. Even though they had collected my trash cans they made ridiculous claims that they were still collecting my trash.

From: [redacted] [mailto[redacted]@advanceddisposal.com]
Sent: Thursday, April 09, 2015 11:31 AM
To: [redacted]...

[redacted]
Subject: RE: You have a new message from the Revdex.com consumer complaint
#[redacted].
Importance: High
Please accept this response for
case [redacted]
We have reviewed this account.
It looks to me like this resident  was dealing with a customer care rep
that is no longer with us hence the lack of response to emails. Issue notes are
from march 3rd and March 17th and these are the only
issues noted under her account. A missed pickup was recovered for both of these
issue notes. She had a mix up in billing and received an over due letter, but
didn’t disrupt her service because a recovery pickup was made for it.
I will be speaking the driver
and loader of the route today in regards to making sure they are courtesy and
careful in the handling of the carts and bins.
I will issue a credit for her
account on for the two weeks she had to call in to get her recyclables
serviced. Moving forward the drivers is aware of the customer and will be sure
to service on a regular consistent basis.
I am emailing her with my
contact information so she has a source of communication.
[redacted], General Manager

Advanced Disposal has resolved complaint ID [redacted]. Advanced Disposal has recently changed yearly bill cycles to the calendar year January through December. In an effort to standardize all of our yearly billed account we invoiced all of our customers the remaining balances from their...

current bill period. In Mr. [redacted]'s case the invoice is from August 2016 through December 2016. In an effort to explain the invoice to our customers, we did have a message advising of the new billing period invoicing practices. All of our invoices are due upon receipt. We do allow thirty days for payments to be received. We also offer a yearly paid in advance discount that Mr. [redacted] would also be able to take advantage of. Mr. [redacted]'s account will not be suspended however payment for the remaining of the year would need to be posted on his account by the end of August 2016. We apologize if our new billing cycle inconveniences Mr. [redacted] and hope that he continues to be an Advanced Disposal customer.Best Regards,
Sandy D'[redacted] Advanced Disposal Pennsylvania Customer Care Supervisor

August 4, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customer. The containers were delivered to the customer on July 28, 2015. We did call the customer today August 4, 2015 to confirm delivery. A...

message was left for the customer apologizing for the delay and to call us if there are any further issues.Best Regards,Champane F.
Customer Service Manager

Dear [redacted] or who this may concern,Customer Information: [redacted] Souderton, PA 18964Advanced Disposal has resolved complaint ID 10341027 with the above mentioned customer. [redacted] and her fiancé [redacted] did call the office to report the problem on...

December 4th, 2014. We did come out and service the trash as we advised the customer. We also replaced the containers at this location as well. This occurred on December 10", 2014. We will issue a credit to the account in the amount of $5.42 for one week of service for her inconvenience.Best Regards,Champane F[redacted] Customer Service Manager Eastern Pennsylvania RegionAdvanced Disposal Services [redacted] Northampton PA 18067

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
It may have been a major coincidence, but I received the cans 3 days after registering the complaint. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]