Advanced Disposal

Customer Information: [redacted] North Wales, PA 19454Advanced Disposal has resolved complaint ID with the above mentioned customerMr [redacted] was in contact with our office on July 7th, We advised that we attempted to remove containers previously and they were not out for collectionWe removed the containers on July 8th, as per his requestMr [redacted] also requested credits on his account for missed collectionsWe did advise that during the time frame in question, his account was on a service suspension for non-paymentOnce payment was received, we did collect all of Mr***'s trash for that time frameNo credit is due to the accountBest Regards Champane F [redacted] Customer Service Manager Eastern Pennsylvania Region

Advanced Disposal has resolved complaint ID [redacted] The services for the above customer wereclased as requested on July 25, The container was delayed for removalThe container has beensince removed on August 15, 2017, We apologize for any inconvenience this has caused.Best Regards,Sandy D [redacted]

October 3, 2016Advanced Disposal has resolved complaint ID [redacted] We were notified of a missed collection from [redacted] on September 2nd, We did send out a truck to collect the trash the following morning September 3, We have not had a report of a missed collection since September 2nd I do apologize that [redacted] has had a service issueWe can issue a credit to his account for that missed collectionWe have also made or operations team aware of a possible service issue at this location.Best Regards,Sandy D.Pennsylvania Customer Care Supervisor

See Attached:Revdex.com message:The response is unable to be opened

Aug5, 2016Advanced Disposal has resolved complaint ID [redacted] The services we provide the residents of South Middleton Township is for one trash toter serviced one time a weekIf the resident has additional bags that are outside the trash toter they would need to contact us prior to the service dayWe would then be able to provide them with tags for their trash or we would be able to take a prepayment over the phone for the additional servicesThe price per additional bag is $We would be more than happy to work with [redacted] for his additional trash collection needs.Best Regards,Sandy DAdvanced Disposal Pennsylvania Customer Care Supervisor

April 9th, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customer [redacted] states that we are missing a payment to his accountWe requested [redacted] to provide a copy of the front and back of the check that is in question or a credit card statement with a confirmation code [redacted] states that he uses his online bank's bill pay system to send payments [redacted] ***'s bank contacted usThey provided a file number for an electronic funds transfer paymentThe bank was advised that we do not and have not ever accepted and electronic funds transferThe payments we accept are in a check, money order, or a credit card formOnce we receive the proof of payment, we can better assist [redacted] ***Best Regards, Champane FCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hopefully, they will not continue to harass customers when they make an accounting change Regards, [redacted] ***

August 4, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customerThe containers were delivered to the customer on July 28, We did call the customer today August 4, to confirm deliveryA message was left for the customer apologizing for the delay and to call us if there are any further issues.Best Regards,Champane FCustomer Service Manager

Hello,When you go to pay your bill at the bottom of the statement it says 'No Refunds" That's how it's been since the beginning

Advanced disposal has stated that they do not nor have the y ever allowed electronic payment. I have made several payments to them via electronic payment. They have stated that they requested me to contact my bank and provide proof of electronic payment. This is true, and I have over three times. Each time they stated that they never received copy of proof. At one point I was on the phone with a rep who had copy in hand (or at least verified that they have seen it). Since then, a payment has been processed, electronically to Advanced Disposal and they even stated that this was done. I received a call form another rep stating that they had the most recent payment, electronically.

From: [redacted] [mailto [redacted] @advanceddisposal.com] Sent: Thursday, April 09, 11:AM To: *** [redacted] Subject: RE: You have a new message from the Revdex.com consumer complaint # [redacted] Importance: High Please accept this response for case [redacted] We have reviewed this account It looks to me like this resident was dealing with a customer care rep that is no longer with us hence the lack of response to emailsIssue notes are from march 3rd and March 17th and these are the only issues noted under her accountA missed pickup was recovered for both of these issue notesShe had a mix up in billing and received an over due letter, but didn’t disrupt her service because a recovery pickup was made for it I will be speaking the driver and loader of the route today in regards to making sure they are courtesy and careful in the handling of the carts and bins I will issue a credit for her account on for the two weeks she had to call in to get her recyclables servicedMoving forward the drivers is aware of the customer and will be sure to service on a regular consistent basis I am emailing her with my contact information so she has a source of communication [redacted] , General Manager

March 7,Dear [redacted] *** or who this may concern,Advanced Disposal has resolved complaint D We have reviewed [redacted] 's complaint, The account was closed by [redacted] on Decemeber 31st [redacted] called in January 25th to advise our trash cans were still at the property and would like them removedWe attempted to remove the containers but the containers were refilled with trashWe advised [redacted] that we could remove the containers but there would be a $charge for the trash collection [redacted] refused to pay the additional fee, We discussed removing the trash cans but without the one time fee, We could remove the containers but we would leave the trashAfter two weeks of discussing the situation with [redacted] he paid the additional $charge and the trash cans and trash were removed.Best Regards,Sandy DCustomer Care Manager

I have contacted Advanced Disposal several times to resolve this issueThe Vendor (Advanced Disposal) states that they do not accept electronic payment, yet I have paid them once before this incident and one after, both electronically through my bankMy bank has furnished a copy of the electronic transfer more than onceI have also provided proof of electronic paymentAt one point, the Vendor even admitted that they received an electronic payment from my bank, my last two payments

I return to shop from parts store to find customer vehicle in the shop one of my technicians had already removed the part and he should it to me and I showed it to her we both saw it had moisture on itit is an electrical partI replaced the part with another part that we already had on site at the shopI did make a brief make a road test and returned the vehicle to its owner she sat here threw the whole process sorry if it did not work out for herYour chain of events are wrong I do not like unsatisfied customer contact me at you any time and we will give you a full refund

Advanced Disposal has resolved complaint ID [redacted] Advanced Disposal has recently changed yearly bill cycles to the calendar year January through DecemberIn an effort to standardize all of our yearly billed account we invoiced all of our customers the remaining balances from their current bill periodIn Mr***'s case the invoice is from August through December In an effort to explain the invoice to our customers, we did have a message advising of the new billing period invoicing practicesAll of our invoices are due upon receiptWe do allow thirty days for payments to be receivedWe also offer a yearly paid in advance discount that Mr [redacted] would also be able to take advantage ofMr***'s account will not be suspended however payment for the remaining of the year would need to be posted on his account by the end of August We apologize if our new billing cycle inconveniences Mr [redacted] and hope that he continues to be an Advanced Disposal customer.Best Regards,Sandy D' [redacted] Advanced Disposal Pennsylvania Customer Care Supervisor

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This is just a re-send of Advance Disposal's previous response, and as I pointed out previously, it is factually incorrect and does nothing to resolve this complaint
Regards,
*** ***

Advanced Disposal has resolved complaint ID ***On December 22th, we were notified by Mrs*** that the large item collection was not serviced, We sent a truck later that day to remove all the items placed out, The account has since been closedSince the items were removed no refund will
be issued for that serviceWe appreciate the ***'s business and apologize for any inconvenience that we may have caused.Best Regards,Sandy D'***Advanced Disposal Pennsylvania Customer Care Supervisor

April 26, Dear *** *** or who this may concern,Advanced Disposal has resolved complaint ID *** *** did contact Advanced Disposal in December of He had locked himself out of his online accountWe assisted him with an account reset*** *** then added a credit card
and then deleted it all within minutes on December 1, We continued to send *** *** emails in regards to his invoicesThe account then went on a service interrupt due to non-payment*** *** then contacted us and made payment on his accountWe did send a truck out on his next service day to collect all of the trash *** *** had accumulated during the time of the service irruptionSince we did collect all of the trash *** *** had he did receive services for the time period his account was on service irruption.Best Regards,Sandy D.Advanced Disposal Pennsylvania Customer Care Supervisor

April 9th, 2015Dear *** *** or who this may concern,Advanced Disposal has resolved complaint ID *** with the above mentioned customer*** *** states that we are missing a payment to his accountWe requested *** *** to
provide a copy of the front and back of the check that is in question or a credit card statement with a confirmation code*** *** states that he uses his online bank's bill pay system to send payments*** ***'s bank contacted usThey provided a file number for an electronic funds transfer paymentThe bank was advised that we do not and have not ever accepted and electronic funds transferThe payments we accept are in a check, money order, or a credit card formOnce we receive the proof of payment, we can better assist *** ***Best Regards,Champane F
Customer Service Manager