Advanced Disposal

Customer Information: *** *** *** *** ** North Wales, PA 19454Advanced Disposal has resolved complaint ID with the above mentioned customerMr*** was in contact with our office on July 7th, We advised that we attempted to remove containers previously and they were not out
for collectionWe removed the containers on July 8th, as per his requestMr*** also requested credits on his account for missed collectionsWe did advise that during the time frame in question, his account was on a service suspension for non-paymentOnce payment was received, we did collect all of Mr***'s trash for that time frameNo credit is due to the accountBest RegardsChampane FCustomer Service Manager Eastern Pennsylvania Region

June 2, Dear *** *** or who this may concern,Advanced Disposal has resolved complaint #*** *** did call us on May 20th, to advise their trash was not collectedShe then called in again on the same dayWe advised her that the trash collection was delayedWe did not
call her back since we had already advised *** *** of the situationWe have discussed *** *** stop with our operations team and the driver*** *** should not have any further service issuesWe have also reviewed *** ***'s accountShe has reported four missed collections this yearWe have already issued a credit for three of these collectionsWe will issue one more final credit.Best Regards,Sandy DCustomer Care Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***How come Smiths will refund if a subdivision that has mass pick up and a homeowner doesn't pay They credit them

Advanced Disposal has resolved complaint ID ***Advanced Disposal fully described the reasons behind the second invoiceThere was a disclaimer advising that we are standardizing our yearly bill cycle to reflect the calendar yearWe would not cancel Mr***'s service the representative's response for payment was to assist Mr*** in standardizing his accountThis would avoid Mr*** having to contact us again in July and then again in January of 2017.Best Regards,Sandy D'*** Advance Disposal Pennsylvania Customer Care Supervisor

*** called in and stated the consumer bins were delivered 4/5/2018, the complaint has been resolved and the consumer has direct contact information should any future problems arises

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 23rd, Dear *** *** or who this may concern,Advanced Disposal has resolved complaint ID ***We did have services issue reports from the *** residenceWe have since rectified the situationIt was not our intentions to make the ***s feel singled out in any wayWe
apologize for the inconvenience that this causedShould you need to reach out to us again, please do so and we would be more than happy to work with you.Best Regards,Advanced Disposal Pennsylvania Customer Care Supervisor

June 2, Dear *** *** or who this may concern,Advanced Disposal has resolved complaint #*** *** trash was on hold due to non paymentOnce payment was received all of the trash was collectedThe trash that was not collected because of the service interruption was all collected on the next service day after we received paymentServices were then received for the payment that *** *** paid for.Best Regards,Sandy D.Advanced Disposal Pennsylvania Customer Care Supervisor

Advanced Disposal has resolved complaint ID ***. The services were discontinued as the customer request on July 15, 2017. The containers were removed on August 11th, 2017. We apologize for the delay in the removal of these containers. The complainant also has requested
removal of additional containers at the father's location. If these containers still need to be collected, please contact the office as ###-###-####.Best Regards, Sandy D'***

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] The trash was out on Wed a full hours before your driver arrivedI was here at thursday when the recycle driver not the trash driver arrivedYou put far too much faith in the words of your employees
Regards,
*** ***

I return to shop from parts store to find customer vehicle in the shop one of my technicians had already removed the part and he should it to me and I showed it to her we both saw it had moisture on it. it is an electrical part. I replaced the part with another part that we already had on site at...

the shop. I did make a brief make a road test and returned the vehicle to its owner she sat here threw the whole process sorry if it did not work out for her. Your chain of events are wrong I do not like unsatisfied customer contact me at you any time and we will give you a full refund.

I was sent a new message from Revdex.com with a response from Advanced Disposal.    I was unable to open this link but was able to open the previous correspondence.   This was my response that I provided on 08/22/2017.   "I am rejecting this response because: Advanced Disposal did NOT pick up my cans as they claim. The reason I know this is that I made the 35 minute drive with my truck and dropped off both my cans and my father's can to their office on August 7th. (see attached pictures) No one ever came to my home on August 11th as I was home all day and evening. This is simply the way that Advanced Disposal does business. They lie! I want to be reimburse for my travel to and from advanced disposal along with the storage fees up unit August 7th. I will continue to make every effort possible to inform all Lower Salford Twp. residence of our experience in hopes the will switch to a more reliable trash service. I have also filed a complaint to the Township Office. Once I receive my reimbursement, my complaint with the Revdex.com office will be satisfied" I have not received a response to this message from the provider.    If you have a response from Advanced Disposal after 08/22/2017,  please send it to me.

Advanced Disposal has resolved complaint ID [redacted]. Advanced Disposal has recently changed yearly bill cycles to the calendar year January through December. In an effort to standardize all of our yearly billed account we invoiced all of our customers the remaining balances from their current bill...

period. In Mr. [redacted]'s case the invoice is from August 2016 through December 2016. In an effort to explain the invoice to our customers, we did have a message advising of the new billing period invoicing practices. All of our invoices are due upon receipt. We do allow thirty days for payments to be received. We also offer a yearly paid in advance discount that Mr. [redacted] would also be able to take advantage of. Mr. [redacted]'s account will not be suspended however payment for the remaining of the year would need to be posted on his account by the end of August 2016. We apologize if our new billing cycle inconveniences Mr. [redacted] and hope that he continues to be an Advanced Disposal customer.Best Regards,Sandy D'[redacted] Advanced Disposal Pennsylvania Customer Care Supervisor

See Attached:Revdex.com message:The response is unable to be opened.

[redacted], I greatly apologize for the inconvenience that this has caused you. After you notified our office we submitted a work order to re-deliver your cart back, and completed this delivery on 8-06-14. Again I apologize for inconvenience this has caused you. Thank yo u [redacted]

The drivers on board computer shows he was there at 10:30 A.M. There was no can out at that time. He was running sooner than usual because he had an extra loader on the back of the truck. When the recycle truck got there to pick up the recycling all that was there was recycling. He said there was no...

trash there. He said the trash truck had already gone through. So if he had missed it then it would have still been sitting there.As far as a credit, we were there and tried to pick up your trash and we will be picking up 2 weeks worth the next week so a credit does not apply.

Aug. 5, 2016Advanced Disposal has resolved complaint ID [redacted]. The services we provide the residents of South Middleton Township is for one trash toter serviced one time a week. If the resident has additional bags that are outside the trash toter they would need to contact us prior to the service...

day. We would then be able to provide them with tags for their trash or we would be able to take a prepayment over the phone for the additional services. The price per additional bag is $4.00. We would be more than happy to work with [redacted] for his additional trash collection needs.Best Regards,Sandy D. Advanced Disposal Pennsylvania Customer Care Supervisor

March 7,2017 Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint D 11984529. We have reviewed [redacted]'s complaint, The account was closed by [redacted] on Decemeber 31st 2016. [redacted] called in January 25th 2017 to advise our trash cans were still at the...

property and would like them removed. We attempted to remove the containers but the containers were refilled with trash. We advised [redacted] that we could remove the containers but there would be a $50.00 charge for the trash collection. [redacted] refused to pay the additional fee, We discussed removing the trash cans but without the one time fee, We could remove the containers but we would leave the trash. After two weeks of discussing the situation with [redacted] he paid the additional $50.00 charge and the trash cans and trash were removed.Best Regards,Sandy DCustomer Care Manager

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
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