Ace Electric

Good Morning,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you notified us regarding Mrs [redacted] situation. we take these matters seriously and want to ensure the proper septs are followed so a resolution can be reached in a timely manner. After careful...

review of the situation I have gone ahead and ordered 3 new cushion casings for Mrs. [redacted] it will take 10 to 15 days to arrive. Once they do arrive customer may call for a tech if needed. Regards, Ashley Furniute Industries, Inc.Corporate OfficeLB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I spoke with Ashley ** from an Ashley Furniture Homestore Corporate Friday 10/7/16.  I was able to explain the issues to Ashley ** and after apologizing for going through what I have for the past several months for a manufacturer defect that was clearly out of my control, she issued me a store credit to go and pick something else out completely. I was able to get an answer and get the issue resolved in 20 minutes with her compared to the MONTHS it took me with [redacted] in [redacted], GA and the customer service number.  They should have done a better job at listening to their customer, so Thank you to Ashley ** from corporate!! You were very understanding and effective.  She even told me to reach out to her personally if they gave me any issues at the store or with delivery.  I went to another location and picked out another sofa.  It delivers next weekend on the 22nd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Good after noon!as of today I have yet received the 2 legs that I'm missing from my night stands 2 weeks later.. You would had thought that they would had send that overnight after all the troubles I have had with them...
Regards,
[redacted]

Thank
you for contacting Ashley Furniture Industries, Inc. We appreciate that you
have notified us regarding [redacted]’s situation. We take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.Upon review
of the...

customer’s situation, we do apologize but we will not be able to fulfill
the customer’s desired resolution that he is requesting. The customer purchased
these items back in 2007, and per his warranty booklet that he received at time
of sale, it clearly states the manufacturer’s warranty is only for 1 year. As a
courtesy we sent out a trained technician on 3/12/11 to inspect the furniture.
The technician reported that everything was up to manufacturing specifications.
We would like to assist the customer with his situation by offering a discount
on a new purchase of his choosing. He may take advantage of this offer by
visiting the local retail location to where he made his original purchase. Regards, Ashley
Furniture Industries, Inc.Corporate
Office**

Thank you for the update concerning [redacted]’s situation.  After further review of Mr. [redacted] complaint, we have sent out a technician out to the home on Friday, October 27th. Based off of this report, we have processed an exchange of the loveseat. The exchange is scheduled for Friday, November 3rd.   Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

I accept the time frame to reselect a new table, however to pick one out and have it delivered by the 12th doesn't seem enough time.  The selection can occur tomorrow perhaps but the table -the first time was out of stock- and was undelivered for roughly 5 weeks.  If that situation were to happen again such a time frame to "be delivered" as a clause of the agreement is not feasible. I will be in the store within the next week either Saturday 30DEC17 or the following Tuesday first thing to reselect a new table entirely.  I just want to clarify my understanding; I am to receive an entirely new table of my choosing -paying difference it necessary- and not an exchange of the one I currently have.  If that is what I am led to believe I will proceed.     [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me -with amended acceptance as added and explained above. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and...

want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After review of Ms. [redacted] claim, we have reached out to our management team with our Online Sales Department. They have advised that a credit adjustment for the coffee table was processed on 12/22/17. We invite Ms. [redacted] to contact our Customer Care Department at 1-800-240-3440 with any questions.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Customer has already accepted the credit for the king bases.

Tom P[redacted] owner of Ace Electric is a dedicated problem solving electrician that you need to know about. His ethics are excellent and way above any standards. He is creative, innovative and concentrates on your needs and does what it takes to resolve them. If you have any need for an electrician you will be thankful that you read this review. Tom P[redacted] is the professional you deserve! Linda * L[redacted], Atoka TN

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After review of...

Mrs. [redacted] complaint, we have received notification from our management team at our warehouse. They have advised that they have spoken with Mrs. [redacted], they are going to completely replace the steps on Monday August 14th.   Regards, Ashley Furniture Industries, Inc. Corporate Office AK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11921740, and find that this resolution is satisfactory to me.  Thank you for following up quickly to this matter.
Regards,
Mike S[redacted]

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted]’ situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing Ms....

[redacted]’ concerns, we reached out to our retail location to look into the matter further. Our store manager stated that Ms. [redacted]’ refund request has been sent three times. We are unsure what has caused the delay in the request, however, the store manager is personally working with our refund team to get Ms. [redacted]’ request expedited. When our store managers hears that it has been completed she will be reaching out the Ms. [redacted] to let her know. We apologize for the inconveniences Ms. [redacted] has experienced. Please feel free to reach out to our retail location at ###-###-#### with any additional questions or concerns. Regards,Ashley Furniture Industries, Inc.Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 6, 2917 I received a call from  [redacted] a manager of Ashley Furniture in Wesley Chapel, Fla.She told me their delivery men would be here on Sunday July 9 th to pick up the furniture in dispute and that we would get a refund on Monday July 10th. The men arrived at 3 pm on Sunday July 9 th. Now we are awaiting our refund, which was suppose to have been made yesterday. I will let you know as soon as it has been done. This is the only time we have ever found the need to return furniture. I can't tell you how much we appreciate your help. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Ms. [redacted] claim, we have reached out to upper management at our retail store location. They have been in contact with Ms. [redacted], and have come to an agreement on a sale price for her new twin mattresses. Ms. [redacted] new mattresses are scheduled to be delivered on 4/13/17.    Regards,Ashley Furniture Industries, Inc.Corporate Office SK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   These concerns provided by **...

[redacted] have been forwarded to the retail location’s management for review.  We will update the complaint again once the management team has a chance to contact the customer.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs....

[redacted]’s complaint, we have reached out to our order fulfillment department to get an accurate estimate for the barstools to be delivered.  Here are the tracking number for the barstools 1ZE178R[redacted]03, 1ZE178R[redacted]21, 1ZE178R[redacted]12, and 1ZE178R[redacted]96. The barstools will be delivered Thursdays, April 19th by UPS in time for Mrs. [redacted]’s event. Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted]’s...

situation, we have reached out to the retail location he purchased from. [redacted] was to go back into the retail location over the weekend so that management there could correct this for him.  At this time we invite [redacted] to contact his retail location for further details. Regards, Ashley Furniture Industries, Inc. Corporate Office KC