Ace Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11886301, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's extremely unfortunate that Ashley's Furniture accounting and store managers are not trained in this matter.  It's been very difficult trying to educate them. When a person makes a dispute with their credit card company the funds are put on hold until the dispute is resolved. Once the dispute is resolved, just like any other kind of refund transactions it takes a few weeks for the funds to be released. This was something my credit card has tried to educate them on. I was NOT immediately refunded which was why I put a dispute in with my credit card company.  I should not have to pay interest with my credit card due to accounting issues Ashley's has. Just as I was supposed to wait a billing cycle to see my refund, they were too! Once Ashley's furniture learns this it will be too late because they have humiliated me to the point of no return (literally)!  I can not believe that they have tried to validate their errors instead of accepting responsibility for them. 
Regards,
Timecca C[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon full review of the photos and serial numbers, we would like to apologize for the experience Mr. [redacted] has had.  We have issued a store credit in the amount of $2070.89 which is what he paid for the sectional back in 2010.  We invite Mr. [redacted] to visit the retail location to which his original purchase was made to use the credit.  He can reference CM# 3107630 while there.  The retail location will assist with is new selection.  We will pick up the damaged pieces when we deliver his new pieces.    Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted]’ situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After reviewing Mr....

[redacted]’ concerns, we reached out to our retail location. Mr. [redacted] returned the items that were too large for his home and a partial refund to executed at that time for everything except for a lamp and a protection plan. The lamp had been directly shipped to Mr. [redacted] and the protection plan was on the same paperwork as that lamp so a refund could not be done until it was returned. When the lamp was return we mistakenly did not begin the refund processes for those items, immediately.   The refund of $400.38 was received by our finance department on 1/11/18, processed on 1/17/18, and posted on 1/19/18.   This refund should reflect in Mr. [redacted] Synchrony account and he can reach out to them to confirm at ###-###-#### or ###-###-####.   We apologize for the inconveniences Mr. [redacted]’ has experienced. Please feel free to reach out to our retail location at ###-###-#### with any additional questions or concerns.   Regards, Ashley Furniture Industries, Inc. Corporate Office AW

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, we went to the store today to select replacement chairs and was unable to find chairs that would match the dinning room table and server.  The store manager was very helpful.  He decided to schedule a pickup of our current chairs and provide a refund. Everyone in the store was very polite and accommodating.  We truly appreciate the store manager working with us to find the resolution that best fits the needs of our family.
Regards,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a phone call from [redacted] at the Altamonte Springs Florida location.  The store manager stated that we could come into the store and pick out a new sofa. We have to come to that location. We now live in Maryland which is over 900 miles from Florida. [redacted] said he would call me back with a solution. He finally called me back after I called the store to find out where I could go in Maryland for the replacement. [redacted] told me there was nothing he could do because he authorized a replacement at his store and it will not transfer to another location and he could not provide a credit.  We are not satisfied with this response. We would like to be able to go to a local store where we now live for the replacement. 
Regards,
[redacted]

got the exchange done today, thanks [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Melyssa Roberts’s situation.  We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms. Roberts’s claim, we have contacted our Online Sales Team. Our Online Sales Team reached out to Financing, and we were advised that the credit card in questions declined the charges multiple times. As shown on the attachment the charge of $223.64 was declined 5 times by the credit card, however the charge finally went through on 1/2/17. A charge of $319.50 was authorized on 11/10/16. These two charges add up to the total amount of her purchase. There were no other charges to her credit card.    Regards, Ashley Furniture Industries, Inc. Corporate Office SK

The store manager has contacted the customer and offered to refund the delivery fee.  Per the store manager the customer is satisfied, and they will be processing the refund. We invite the customer to contact the local retail store with any questions or concerns.   Regards, Ashley Furniture Industries, Inc. Corporate Office **

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] D [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr....

[redacted]’s complaint, we have reached out to our management at the retail store location. Our management staff has gone over our policy regarding upholstery items and odor issues with Mr. [redacted], as well as requested the serial number from the loveseat to verify if odor could have been caused by transportation or storage.  Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   While Mr. [redacted] did...

purchase his items through the RAC program, Ashley Furniture Industries Inc., would like to address the issues he is having with his purchase.  We would need the following information to locate his account and items in question.   Sale Order Number Item Id’s (located on each unit) Serial Numbers (located on each unit) Photos documenting the issue   Once we are able to locate the sale and items, we would be happy to discuss a resolution with Mr. [redacted].   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Judy P[redacted]’s situation.  We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon...

review of Ms. P[redacted]’s claim we have contacted the retail store. They have left a message for her to contact them back to discuss the refund to be processed. We invite Ms. P[redacted] to contact the retail store for assistance.        Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Our records indicate...

that Ms. [redacted] received the missing pillows via UPS on 10/12/16.  Should Ms. [redacted] have any further issues, we invite her to contact our Customer Care department by calling ###-###-####.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also we want to thanks Edison (store manager)  for the great costumer service, we came upon on issue and the quickly response on this matter was completed satisfactory to us.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]once again, the technician did NOT say it was the cushion! He said he had to order a part but he did say it could be fixed in the house which I don't understand how that would be done seeing how the cushion is attached to the couch but never the lest WHY on earth would we want that anyhow when the couch was only two weeks old and nothing should be wrong with it that soon!!!!! And then for the same thing to happen to the new couch in least then a week or so has to tell you this is a defect in the model !! And then I sat on the love seat for the first time and sat down and sank into that!! this love seat has only been sat in a few times by quest we had for a few days and that is all as my husband and I don't get much company and we don't sit in it as we use the couch!! I wonder what the manager would do if it was she who brought this couch? Come on, this was a brand new couch and never should be having this kind of problem this soon!!! I want our money back and will never do business with them again!!!! 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] M [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr....

[redacted] complaint, we have reached out to our management team to review the details of the complaint. Our management team at the store level authorized an even exchange of the dining table and 2 delivery attempts were made, but not accepted into the home due to color variation and a blemish on the wood. At that time Mr. [redacted] did not want to schedule another delivery attempt. 12 months went by and Mr. [redacted] called wanting the issue with the table resolved via reselection of the table, however since the furniture is now out of the 1 year manufacturing warranty we were only offering an even exchange. Mr. [redacted] also called in issues on chairs and occasional table set stating there were scratches. Scratches are not covered under the manufacturing warranty. At this time there is no claim open with the protection plan GBS for those damages.  At this time we can make a onetime offer to reselect the table only. This means we will credit Mr. [redacted] for the table in the home and he can go into the store to only select a new table of his choice. If the table chosen is more expensive than the credit, Mr. [redacted] would need to pay the difference in price. The credit would need to be used and the new table delivered by Friday, January 12th or this offer will no longer be available.  Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr. [redacted]...

complaint, we have reached out to management at the store. Our retail store has spoken with Mr. [redacted] on the phone and we have requested photos be sent in. Once the pictures are received we will review them. At this point we are just waiting for the photos to be sent in.    Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Looking further into the Mr. [redacted]s...

information he was offered $1100.00 of instore credit for the items in question. They are waiting for a response back from Mr. [redacted] at this time. Regards, Ashley Furniture Industries, Inc. Corporate Office LB

Good Morning,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have reached out to...

upper management to discuss your concerns. Revdex.comRegards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr....

[redacted]’s claim, we have reached out to the retail store location. They have advised that they have waived the delivery fee for Mr. [redacted]s. Also the legs that were reported missing, have been ordered, and were shipped out today by United States Postal Service. The tracking number for the part order is 9[redacted]839955[redacted]3.    Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs....

[redacted]’s complaint, we have found a complaint was called in to our customer service department on October 2nd 2017, stating the backs and seats are peeling. The sectional was purchased December 20th of 2012, making this set nearly 5 years old. Ashley Furniture only has a 1 year manufacturing warranty. Our customer service department requested photos be sent in. On October 3rd 2017 we had left a message for Mrs. [redacted]’s to call us back to discuss further.  At this time, we can offer a 50% in store credit.   Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK