ABC MotorCredit

I am rejecting this response because:1- Just because the title doesn't have a "W" under the title brand doesn't mean the car wasn't flooded.  The previous owner could have lacked comprehensive coverage or traded it in without reporting the damage to the insurance company.  More importantly, title washing could have occurred considering the tinmeline of events according to the Carfax report.  Whether the title shows flood history or not, the Carafx report shows opportunity for possible flood damage  due to the flood area history and registered address at the time of the hurricane.  The car was purchASED IN ny STATE and remained there through Hurricane Sandy in October 2012.  Five months later the car went through a dealer auction and passed through two states where the dealer tooj possession of the car.  These are all examples of how damaged cars get 'clean' titles.   What other explanation is there for the damage to this car?  From green mold to corrosion of fuel lines excessive rust in unusual spots, electrical and engine issues, embvedded sand and mud under car and in tire frames- these are all symptoms of salt water damage to a car.  I have a documented staement from an experienced mechanic stating these issues and consideering the car UNSAFE to operate.  911 has been called due to the fuel lines bursting because they were so corroded.
2- The warranty was not honored for the stated period on the stated items.  Attached is an estimate from Twistit Motors that was denied.  I did complain and argue that these items were covered.  I didn't know at the time that these agencies were here to help enforce what was in the contract or I would've pursued it.  
3-Attached is a copy of the buyer's guide- which was not posted but in my purchase paperwork- it was not filled in with my car information.
4- due to the time I have to fill this response out, I have to allow the e3vidence to speak for itself.  My safety was put at risk- my life and the lives of other drivers and passengers were put at risk, because the flood damage was not disclosed at the time of purchase.  I would hope in good conscience for your fellow man that you would want to make this situation right.
attached is other information I stated to support my claim. Thank you for your time and patience assisting me with this.

I am rejecting this response because:
When I purchased  the car I ask if this vehicle was in an accident and [redacted]  the salesman told me know just to get the sale. Months down the line my vehicle is falling apart from  the collision it had on it and about motors telling me it's my problem and I been paying hundreds of dollars  deductible on my car for problems they know already been an issue. They not doing anything to help just worried about my payments, I don't think it's right but I would of never got myself involved if I would of got a car fax on the vehicle when I purchase it from abc motors. The car been giving me so many problems I didn't even had it for a year yet. I just want a better deal or a refund for the false advertising. And when I do call [redacted] and [redacted]  they give me a run around or try to charge me with an hundred dollar deductible for problem's that been going on with the vehicle. Abc motors is a big scheme and they need to be banned from saleing cars asap.

I am responding to complaint #[redacted] Donna [redacted]Ms. [redacted] purchased her vehicle on 08/22/2014. She received a 2 year 24,000 mile limited warranty at the time of the purchase. That warranty is no longer active. DBS Financial did offer Ms. [redacted] a service loan to have her vehicle...

repaired on 10/28/2016.Unfortunately DBS Financial will not be able to release Ms. [redacted] from her loan as it is over 2 years old. Ms. [redacted] can contact her representative at DBS Financial if she would like to take advantage of the repair loan. If Ms. [redacted] has any other questions or concerns she can contact Andrew O[redacted] at [redacted].

I am responding to complaint #[redacted]Ms. [redacted] purchased her 2008 Chrysler Town and Country on 9/20/2017. Ms. [redacted] also purchased a Service contract at the time of her purchase from the [redacted] Company. [redacted] was contacted on 9/27/17 regarding her...

engine stalling.  Ms. [redacted] had her vehicle towed to [redacted] on 9/28/18. [redacted] diagnosed Ms. [redacted] as needing an engine. Ms. [redacted] had put 3,236 miles in her first week of purchase.  [redacted] waived the $100.00 deductible and her vehicle was repaired. Ms. [redacted] also needed an o2 sensor that was repaired at no charge without a deductible. This was not a covered part. On 10/26/17 Ms. [redacted] took her vehicle back to [redacted] and found that her vehicle needed a converter. Though this is not a covered part [redacted] covered at no charge. On 1/3/18 Ms. [redacted] contacted [redacted] about an ABS light on. [redacted] records do not indicate Ms. [redacted] taking her vehicle in to be serviced. On 2/6/18 Ms. [redacted] contacted [redacted] about an ABS light again. Ms. [redacted] was made aware this is not a covered item. Ms. [redacted] was offered a service loan at the time to help with her repair. Ms. [redacted] contacted [redacted] on 2/15/18 because we still hadn't received her estimate from [redacted] and requested to go to another shop. [redacted] sent over other garages in her area she could go to and get an estimate.  On 2/19/18 Ms. [redacted] called about an estimate for an ABS module, thermostat, blower motor and tires. At the time of the estimate Ms. [redacted] had put 27,418 miles on her vehicle. None of these items are covered items and a service loan was offered to Ms. [redacted].  Unfortunately we will not be able to let Ms. [redacted] out of her contract with DBS Financial. If Ms. [redacted] wishes to proceed with her service loan, she can contact her account representative at [redacted]. If Ms. [redacted] has and other questions or concerns she can contact Andrew O[redacted] at [redacted] ext. [redacted].

I am rejecting this response because:
While I received the warranty it doesnt cover leaks. Mind you the leak isnt coming from a window and there is no sunroof. I havent called lisa warranty because I have been experiencing the same issues and have gone elsewhere for repairs by a trusted mechanic. Per my mechainc this car was in a serious accident, which was never reported to me, which is required by law. Additionally, the warranty was also to include towing at no cost, which ia incorrect. It only covers the first $50 which I was never advised of. This is a shady company that doesnt allow honest reviews on their website. They give you a benefit to leave positive reviews, nothing honest. How does a company run like that. Less than 2k miles and the car is falling apart, dispite all my attempts. This is a lemon.

Initial Business Response /* (1000, 5, 2015/07/13) */
After reviewing Ms. [redacted]'s file we are prepared to release her from contract if she returns the 2009 Malibu to our Service Center on Gilchrist Road in Akron. No money will change hands and no credit report will be filed.
Please ask Ms....

[redacted] to contact Andrew Oshell at 800.589.3215, extension 1116 to coordinate the return of her vehicle and the signing of required forms.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
just to be specific. I accept the response with the following . they will use my points earned as my last payment and that I am not obligated to repay any money per the contract I want to be free and clear from the deal. I want it to show zero balance on my credit report.

Initial Business Response /* (1000, 5, 2016/03/14) */
I am responding to complaint #[redacted] Samantha O[redacted].
Unfortunately Ms. O[redacted]'s gas tank is not a covered part on her warranty. We would be happy to have Ms. O[redacted] bring her vehicle to our repair shop so we can diagnose the issue. Once...

the issue is diagnosed we can review for a repair loan. Please have Ms. O[redacted] contact the Lisa Warranty Company at 866-553-2688 to set up her appointment.
Ms. O[redacted] can contact Andrew O[redacted] and he will assist Ms. O[redacted] in receiving a copy of all her payments. Mr. O[redacted] will also go over all Ms. O[redacted]'s payments with her at this time.
We apologize for the confusion Ms. O[redacted] received when she called to make her payment. We are currently reevaluating our process due to this incident. We apologize for any inconvenience this has caused Ms. O[redacted].

Initial Business Response /* (1000, 5, 2015/04/28) */
We apologize for Mrs. [redacted]'s inconvenience that resulted from the mechanical problems with her 2003 Jeep Liberty. As stated in her complaint, we addressed the initial problems in our internal Service Center. The subsequent problems were...

addressed by a repair facility ([redacted] - [redacted]) which was more convenient for her.
All repair costs have been covered by the two year, 24,000 mile warranty that was included in Mrs. [redacted]'s vehicle purchase, with the exception of one $25 deductible payment.
We have agreed, to move the payments that became due on April 7th and 21st to the end of the loan since Mrs. [redacted] didn't have her vehicle. She has been provided with a loaner car, at no cost, every time her car was in for repairs.
The latest repairs have been completed and the car is ready to be picked up at [redacted] in [redacted]. We will closely monitor this situation to ensure Mrs. [redacted]'s vehicle remains in service.
The other option we are prepared to offer Mrs. [redacted] is a mutual release from her loan. If she returns our loaner car and we are able to pickup the 2003 Jeep Liberty from [redacted] we are prepared to release Mrs. [redacted] from her obligation with us. No further collection will be pursued on this loan.
Please ask Mrs. [redacted] to contact our Collections Supervisor, [redacted] at [redacted] extension [redacted] to resolve this issue.

I am rejecting this response because: I don' want to talk with Andrew, I would like to speak with his boss

Initial Business Response /* (1000, 5, 2015/05/05) */
Our records indicate that all repairs required under the warranty, totaling $1,018, have been approved and paid for by our warranty company, minus the required $50 deductible.

We would be happy to fully inspect the vehicle and make any...

necessary repairs covered by the warranty at no cost to Ms. [redacted] or Mr. [redacted].
If there are repairs required, that are not covered by our warranty, we will work with the owners to find a mutually acceptable resolution.
Please ask Ms. [redacted] or Mr. [redacted] to contact [redacted] at [redacted] extension [redacted] to schedule a convenient time for the inspection.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will allow them to inspect the vehicle. But at the current time the vehicle is not drivable do to it being a safety hazard. The vehicle is currently at [redacted] in [redacted]. ([redacted]) We were also advised that the repairs that were done at that cost listed above were done incorrectly. Their was a bolt used that is the wrong size and type to hold the control arm in. This is also a hazard that could have caused serious injuries if it was to break. We will have pictures of before and after repairs to prove that previous repairs were done incorrectly. We will that this company should have to pay for the current repair cost considering we have had this car for a year and only have driven 5500 miles out of a 40,000 mile warranty. It was in the shop 3-4 days after purchase to fix the front end. The car was not inspected prior to selling. This could have been caught if this vehicle was properly inspected. We also called [redacted] to find out what was fixed 4 days after purchase. A part that was fixed is part of an issue now. Again according to your repairs department only lubricated parts are covered. At this point this would have been seen when they were fixing the control arms.
Final Business Response /* (4000, 9, 2015/05/15) */
We will be happy to have Ms. [redacted] car towed from [redacted] in [redacted] to our repair facility so a full vehicle inspection can be done, at no expense to Ms. [redacted]. If we find that our repairs made during reconditioning were done incorrectly they will be corrected at no cost to Ms. [redacted].
If Ms. [redacted] has incurred other costs that are covered by her 2 year, 24000 mile warranty those costs will be refunded if verifiable receipts are provided and work has been completed.
If there are additional repairs required, that are not covered by the warranty, we will work with Ms. [redacted] to find a mutually acceptable solution.
Please ask Ms. [redacted] or Mr. [redacted] to contact [redacted] at [redacted] extension [redacted] to give us authorization to pickup her vehicle at [redacted].

I am responding to complaint #[redacted] Mr. [redacted] vehicle was repossessed on 8/14/2017. The right to cure which was on the letter sent certified mail to Mr. [redacted] was $2,197.69.Our Collection Manager Andrew spoke to Mr. [redacted] on 08/16/17 and agreed to allow Mr. [redacted] to...

get his vehicle back for $660.00 which was less than the right to cure. This was contingent on Mr. [redacted] increasing his monthly payments from $330.00 monthly to $400.00 monthly going forward. The additional $70.00 would go towards the remaining right to cure each month.Mr. [redacted] paid the $660.00 and was able to get his vehicle back on 8/17/17.Mr. [redacted] has failed to maintain the payment plan at this point.Andrew has tried to get in touch with Mr. [redacted] on 11/28/17 to discuss this matter but has yet to receive a return call.There was never any discussion of waiving any fees, only that the additional $70.00 per month would cover the remainder of the right to cure.If Mr. [redacted] has any further questions or concerns he can contact Andrew O[redacted] at [redacted] ext. [redacted].

Initial Business Response /* (1000, 5, 2015/11/30) */
Contact Name and Title: Jim S[redacted], President
Contact Phone: [redacted]
Contact Email: [redacted]
It is my understanding that Ms. W[redacted] is working with her Account Manager to arrange an acceptable payment plan to catch-up on...

her loan.
If Ms. W[redacted] is not happy with the progress being made, please ask her to contact our Finance Manager, Andrew O[redacted] at [redacted], extension [redacted].

From: [redacted] <[redacted] Date: Tue, Oct 10, 2017 at 2:54 PM Subject: (Response) [redacted] To: [redacted] Hi, actually I am very disappointed and their response, since I fact Their is proof of the said complaint. Also there is no misunderstanding on my end so whatever I was simply honored, told, specifically classified as how I can use my points I will be providing attachments proving them facts in this email response to the complaint. They need to honor what they told me, that’s not fair as a customer. They were asked how the points work and they told me as I said in my complaint. So I want what I was specifically told honored. Thank you for your time and efforts. NOTE: Two attachments were also included and are located in the complaint Library.

I am responding to complaint # [redacted] Ms. Misseann [redacted]Ms. [redacted] received a 2 year 24,000 mile limited warranty when she purchased her vehicle from the Lisa Warranty Company. Lisa Warranty records indicate they have not received any calls from Ms. [redacted] since July. We would...

encourage Ms. [redacted] to contact Lisa Warranty to have her vehicle serviced at [redacted].Unfortunately Ms. [redacted] will not be able to return her vehicle. If Ms. [redacted] would like to discuss any of her options she can Andrew O[redacted] at 330-848-8300 ext. [redacted].We apologize for any inconvenience this has caused Ms. [redacted] and look forward to working with her.

Initial Business Response /* (1000, 5, 2016/04/19) */
I am responding to complaint #[redacted] Ms. Kaletta H[redacted].
We have been working with Ms. H[redacted] and we were able to come to a resolution. We thank Ms. H[redacted] for her cooperation in this matter. If Ms. H[redacted] has any other questions or...

concerns please contact Andrew O[redacted] at [redacted].