ABC MotorCredit

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: Jim S***, President
Contact Phone: ***
Contact Email: ***
Our dealership in Bedford is working with MrB*** to put him into another comparable vehicle
If MrB*** is not
happy with the outcome, please ask him to contact me personally
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The truck I had needed a motor, they gave me a couple vehicles to chose from so hopefully this will work out with the vehicle I choosed

I am responding to complaint #*** Bryant *** Mr*** purchased his vehicle on November 17, When Mr *** purchased his vehicle it came with a Motor Vehicle Limited Warranty that was good for months or 24,miles whichever comes firstMr***s Motor Vehicle Limited
Warranty expired on November 17, 2016.Lisa Warranty records do not indicate any issues with Mr***s Transmission prior to February 27, when he contacted them with an issue. DBS Financial does offer no interest repair loans if Mr*** would like to contact Andrew O*** at 330-848-ext*** to discuss this option.Mr*** will be responsible for the remainder of his balanceHe can contact ABC Motorcredit to see about a possible trade in.We apologize for any inconvenience this has caused Mr*** and look forward to working with him to resolve this issue

Initial Business Response /* (1000, 5, 2015/11/03) */
Contact Name and Title: Jim Sage, President
Contact Phone: ***
Contact Email: ***
As stated in the complaint MrsW*** purchased her vehicle on August 12, On August 10, our Service Center
determined her engine needed to be replaced due to overheatingThe engine was replace under warranty, our Warranty Company paid $and MrsW*** paid a $deductible
On September 13, 2015, MrsW***'s vehicle overheated and stopped running after all the coolant leaked from a break in her radiatorMrsW*** had the radiator replaced by another service center sometime between August 12, and September 13, when the car overheated and damaged the second engineWe suggested that MrsW*** contact her service center since the radiator they had installed, leaked and subsequently damaged her engineOur understanding is her service center refused to help
It's clear the replacement radiator installed by MrsW*** and continuing to drive after the over temperature indicator came on is what damaged the second engineThat said, we are willing to assist with the installation of the third engine, which is projected to cost $Our Warranty Company will pay $if MrsW*** agrees to pay the other $If MrsW*** does not have the cash, we will finance her portion of the repair ($down and $per month for months)
Please ask MrsW*** to contact our Warranty Company at to formalize her service loan (if needed) and schedule the engine replacement
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the new offer and want to thank abc motor credit for considering a new offer that I can afford and reasonable considering the circumstances, but my radiator was replaced August 8,before my car towed to dimension on August 12, 2015, and it was diagnosed with a bad engineI have the receipt to prove itMy car was clearly not inspected properlyAlso my indicator for the overheating temperature came on once and shut off on September 12, which was a sundayThe day before I had the car towed to unlimited motors

I am responding to complaint #*** Mr*** ***. Mr*** purchased his Hyundai Sonata on December 8, 2016. Mr*** received a Motor Vehicle Limited *** with his purchaseWe encourage Mr*** to contact *** *** at *** if he is having any mechanical
issues to see what items are covered. We have attached a copy of Mr*** Ohio Certificate of TitleHad there been an issue with Mr*** vehicle being totaled or having a salvage title this would appear in the Brand section. Mr*** vehicle did pass its inspection prior to his purchase. Unfortunately we will not be able to refund Mr. *** money. We apologize for any inconvenience this has caused Mr*** and look forward to working with him to resolve his issue. If Mr*** has any other issues or concerns he can contact Andrew *** at *** ext.***

I am rejecting this response because:The vehicle was way way over pricedI do not want another over priced high mole vehicleThis is not the truth to the matter I did complain about the transmission I will dig up the work or from the last time it had been inThis truck has not been safe to drive it has been patched and repaired the truck has not even been driven that much since I have had it just a a little over 21,milesSo now I have remaining dollar lawn artI am lost for words at this pointThe laws are not good as far as what you can charge a personI would like this persons family to take a trip in this vehicle I guarantee they would not like it for one second

I am responding to complaint #*** *** ***We stand by our initial rebuttalWe would encourage Mr*** to return Andrew O*** phone call at *** ext*** to discuss this further

I am responding to complaint #*** MrTyler ***. Mr*** purchased his vehicle on 4/1/and as of 8/12/has put 23,miles on his vehicleMr*** had his vehicle inspected on 8/12/and there were not any holes detected during this inspectionABC Service did
recommend front upper ball joints, left lower ball joints and an alignment $DBS Financial did offer a service loan to Mr*** to help with these repairs but he declinedUnfortunately with the purchase being over a year old and Mr*** putting 23,miles on his vehicle we will not be able to refund or exchange his vehicleDBS Financial will still offer their service loan to help Mr*** pass his Pennsylvania inspectionWe apologize for any inconvenience this has caused Mr*** and look forward to working with him to resolve this issueMr*** can contact Andrew O*** at 330-848-*** *** and he will help with this process

I am responding to complaint #*** *** *** Ms*** purchased her Pontiac Aztek on 10/14/for $13,We have attached the Certificate of Title from Pennsylvania where the vehicle was titled when we purchased itUnder the TITLE BRANDS heading if the vehicle was in a
flood they would be required to have put a WThe title we received is empty indicating this is a clean title. Ms***'s Limited Vehicle Warranty expired on 10/14/If Ms. *** has receipts of repairs that were not covered during her warranty period which ran for years from date of purchase or 24,miles whichever comes first, we encourage her to provide these to Lisa warranty as they have no record of issues. If Ms*** would like to trade her vehicle in she can contact ABC Motorcredit at ***. The Original Buyers Guide is posted in every vehicle prior to purchase Unfortunately we will not be able to refund Ms***s moneyIf Ms*** has any other questions or concerns she can contact Andrew O*** at *** ext.***

Initial Business Response /* (1000, 5, 2016/05/23) */
I am responding to complaint #*** Travis W***
MrW*** purchased his Kia Optima on 12/02/Since his purchase MrW*** has been able to have his starter and engine mounts replaced by his warranty since his purchase
Unfortunately brake lines are not a covered item
Lisa Warranty has reached out to MrW*** and has offered him a solution and is waiting on his response
Unfortunately DBS Financial will not be able to let MrW*** out of his loan
If MrW*** has any other questions or concerns contact Andrew O*** at *** and he will be happy to help
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had the car for only five months and the car has been in the shop at least once a monthI was told when I bought the car it had recently been servicedThe brake lines should have been checkedBrake lines should not go out after only been driven miles
Final Business Response /* (4000, 9, 2016/05/26) */
I am responding to complaint #*** Travis W***
We will not be able to let MrW*** out of his loan with DBS FinancialLisa Warranty has offered to assist in helping cover some of the cost of MrW***s brake line repair as long as he brings his account with DBS Financial up to date
If MrW*** has any other questions or concerns he can contact Andrew O*** at ***

Mr*** purchased his Saturn Vue on 11/29/Prior to purchasing his Saturn Vue, Mr*** took the vehicle to his personal mechanic for an inspectionMr*** did not indicate after his mechanics inspection that the vehicle had been in an accident or that there was an issue with his
brakesMr*** did purchase a warranty from the Superior Protection PlanIf there is a mechanical issue Mr*** would need to speak with Superior Protection PlanWe apologize for any inconvenience this has caused Mr***If Mr*** has any further questions or concerns he can contact *** *** at 330-848-ext***

Ms*** purchased vehicle on 9/23/16. Ms*** missed initial appointment to get engine light fixed so she could pass e-check and waited until the end of the 2nd 45-day temp tag to get issue addressed. Ms*** was offered rental reimbursement since she did not
have full coverage insurance for one of our complimentary loaner vehicles on 12/16/16. On 12/19, we contacted the Ms*** and advised that repairs would be completed on 12/and she could pick up the vehicle at that time. Ms. *** never contacted us to advise us she was taking the vehicle to the garage a second time and keeping the rental vehicle. She was advised the vehicle was drivable but she was on expired tags due to the delay in getting the vehicle to the garage. Based on those facts, we are unable to reimburse Ms*** more than the $that we have already refunded her, which is above our company policy of $25/day. If Ms*** has any other questions or concerns she can contact Andrew O*** at 330-848-ext

I am responding to complaint #[redacted] Misseann [redacted]. As we stated earlier Lisa Warranty has yet to be contacted about an issue. Lisa Warranty would like to schedule Ms. [redacted] in to have her vehicle inspected. In regards to the $50.00 coverage in Ms. [redacted] ABC Motorcredit Inc. Motor Vehicle Limited Warranty it clearly states in section 6 the following.Emergency Road Side Service consists of any of the following services up to $50.00Tire service, Battery service, Delivery service, Towing service and Locksmith serviceMs. [redacted] received all this information at the time she purchased her vehicle.We would encourage Ms. [redacted] to call Lisa Warranty at [redacted] or she can contact Andrew O[redacted] directly at 330-848-8300 ext. [redacted].

I am responding to complaint #[redacted] Mr. [redacted] Mr. [redacted] currently has 50,108 points which converts to $500.50 that he can use towards his next purchase. Number 4 in the Terms and Conditions clearly states Each point is worth $.01 toward the purchase of your next ABC...

MotorCredit vehicle. Mr. [redacted] can access the Terms and Conditions at ABCMOTORCREDIT.COM.  We apologize for any misunderstanding Mr. [redacted] has about the Just for me rewards program.

I am responding to Mr. Bryant *** complaint #***.As we stated earlier Mr. ***s warranty expired on November 17, 2016. We have offered him several solutions to either trade in his vehicle or speak with DBS Financial about an interest free repair loan. As Mr. *** has stated he has put over 21,000 miles on his vehicle so he has clearly been driving it. Mr. *** can call Andrew O*** at 330-848-8300 ext. *** to discus either of these options.

Initial Business Response /* (1000, 5, 2015/12/30) */
Ms. R[redacted] has indicated she expects us to deliver a loaner vehicle to her anytime a problem occurs with her vehicle. Given the fact that we have over 4000 active customers, meeting this expectation will not be possible.
There are two...

options we're comfortable offering to Ms. R[redacted]. First is she goes to the ABC Motorcredit sales lot that is most convenient for her to pick up a loaner vehicle, to be used while we repair her vehicle.
The other option, since it isn't possible to meet Ms. R[redacted]'s loaner delivery expectation, would be to unwind the deal. If Ms. R[redacted] returns her vehicle in the same condition it was in when purchased and signs a mutual release we will release her from her loan obligation.
Please ask Ms. R[redacted] to contact our Finance Manager, Andrew O[redacted] at [redacted], extension [redacted] to resolve this matter.

I am responding to complaint # [redacted] Ms. [redacted] makes the speculation that her Pontiac Aztek‘s title could have been “Title Washed”. Unfortunately that’s speculation. Ms. [redacted]’s car fax does not show any proof that her Pontiac Aztek was in a flood. The car fax actually shows the opposite as it shows Guaranteed No Problem in 3 states. We also have a title that does not reflect that the Pontiac Aztek was in a flood.                    Ms. [redacted] received a 2 year or 24,000 mile Motor Vehicle Limited Warranty on 10/14/2014. Ms. [redacted]s invoice from Twist It for new power steering pump, fuel line and fuel clamps is from 2/20/17 is well beyond her 2 year limited warranty that expired in 2016. Ms. [redacted]s other receipt is for rear brake pads and a body control module from 07/12/2016 which are not covered items.The original Buyers Guide would have been in the window at the time of purchase. Many times during removal they tear and a copy is supplied. Ms. [redacted]’s vehicle was inspected in 3 states (New York, Pennsylvania and Ohio) without any major issues and she drove her vehicle for over 2 years after purchase from Abc  Motorcredit. We stand by our original response if Ms. [redacted] would like to trade in her vehicle she can contact an ABC Motorcredit location.  If Ms. [redacted] has any other questions or concerns she can contact Andrew O[redacted] at [redacted] ext. [redacted]

We apologize if the information we have in regards to Ms. [redacted]'s mileage is incorrect. If Ms. [redacted] would like to send us the correct mileage we will update her information. We would still like to offer Ms. [redacted] a service loan if that would help her with her repairs.If Ms. [redacted] has any other questions or concerns she can contact Andrew O[redacted] at [redacted] ext. [redacted]

I am rejecting this response because:Mileage isn't correct in their statement. I havent drove 27,418 miles to date. If these problems would have properly been diagnosed early I believe the radiator would have been covered on the warranty. when I spoke to [redacted] at [redacted] at the end of feb I was told then I was over the mileage by 2,000 miles but that isnt true becuase at that time we thought it was the thermostat ([redacted] diagnose) which isnt covered. I did not ask for anything to be covered that wasn't covered by the warranty. [redacted] chose to replace those items because they were damaged by the motor being bad. It doesn't matter how many miles I put on the vehicle in the first week if it was a reliable vehicle these problems wouldn't have occurred so quickly. Their assigned garages are unprofessional and could care less about fixing your vehicle. The van was in [redacted] care for the whole month of october. They are the ones who sent me to [redacted]. He did respond with a estimate but he did say the abs module and thermostat was not working. I then took it to [redacted] in [redacted]io who then told me the radiator was no good not the thermostat. Which I had no problems with the radiator prior to me bring the van to [redacted]. They did send an estimate to DBS financial in the amount of 1900.00 which included a used ABS module, used radiator, not sure about the tires, and I was unaware a blower motor was on the service loan. I have been having these problems since Jan it is now March and no resolution. In order to get the service loan I was told by [redacted] at [redacted] I would need to pay 700.00 upfront. They are hiding information from [redacted] about the estimate they gave and information about work done on the vehicle from [redacted].

I am responding to complaint #[redacted] Mr. Jonathan [redacted] We have reached out to Mr. [redacted] and his insurance company and are working to get his issue resolved.If Mr. [redacted] has any other questions or concerns please have him contact Andrew O[redacted] at 330-848-8300 ext. [redacted].

Initial Business Response /* (1000, 5, 2016/06/10) */
I am responding to complaint #[redacted] Mr. Kristofer H[redacted].
Lisa Warranty has agreed to repair Mr. H[redacted] torque converter as this is a covered part. The Motor Vehicle Limited Warranty states under Part A and Part B that there is a...

$100.00 deductible per occurrence for each mechanical breakdown.
Lisa Warranty has also agreed to reprogram the PCM which is not a covered part at no additional cost to Mr. H[redacted].
Mr. H[redacted] will be responsible for his $100.00 deductible as per his Motor Vehicle Limited Warranty for the torque converter.
We apologize for any inconvenience this has caused Mr. H[redacted].
If Mr. H[redacted] has any further questions or concerns he can contact Andrew O[redacted] at [redacted].