I got an initial quote for granite with different prices based on the size we used for one section of countertopsI said I wanted to move forward with getting our counters and asked about a breakdown of cost from the quote (because all I was given were final numbers), financing etcI was able to schedule my install, but never got any more info on what I would be chargedI told them I needed the price and that I wanted to put part of the cost on my credit card and finance the rest The day of install came and the crew had no idea that I was supposed to pay themI called the granite manager while they were installing who didn't answer and never called me backInstall happened, and I had to mark that I had paid (even though I hadn't)I continued to reach out to the granite manager and the main office, both of which didn't return my callsLast week I called again and was told no one but the granite manager can give me a breakdown of the prices I was supposed to be charged, but he
We paid carpets a deposit of dollars for half of the service to install flooring in our kitchenThat was back in the end of September and have only received calls back from carpetsWe have made MULTIPLE attempts at reaching them at any of their numbers, and even tried calling the sales representative who never answers nor calls backWe have left multiple voice mails as wellThe only time we got a call back was when we mentioned taking different course of action to get our money back after failing to answer their phonesWe have called twice in the last two days repeating the same voice mail (that we would take a different course of action) and received calls back VERY shortly afterIt was only than did they decided our phone call was important to themWe haven't been able before that to reach them to talk about canceling our contract or even being able to make an appointment for installation
We have contacted the customer and have an appointment scheduled to make the repair We are not positive that the damage was done by our installer, and we also have a signed checklist from the customer that clearly states that "there will be nicks and scratches on walls during installation" We have attached the checklist for verification Again, we still would like to help the customer so that they are fully satisfied so we will be sending out a repair specialist to fix the minor issueWe will not be able to offer any sort of refund
There was no transition pieces installed with the wood flooringThey did not have them A piece of wood was layed as a transition at the bedroom unevenly so that one side is higher than the other with a big noticeable uneven gapWe complained and we're told by installer that they would fix it before leavingThey did not Carpet we ordered was short an entire 16' × 13'bedroomThey had to order more to finish the jobWe were told that they would order more carpet and provide & fix wood transitions at the same timeCarpet installers arrived with carpet for a closet and had no idea that they had to finish a entire roomThey also had no idea about any transition pieces to fix the wood even though we've contacted the company and spoke to the same person(Justin) each time and he assured us they would all be fixed on he same day
Initial Business Response / [redacted] (1000, 5, 2015/04/07) */ This is a totally inaccurate statement from the customerThe quality products that the customer chose at time of sale were professionally installed and signed off onThe customer had a complaint about the seams being visible in the carpet and we had the subcontracted installers out there as soon as possible to make any repairs that were neededThe customer then called weeks later to see if he could get a repair estimate from 651-Carpets for damage that was done by [redacted] while moving appliancesWe created an invoice for the wanted repairs for damage that was not done by 651-Carpets in any way, and sent it to [redacted] for processingWe have confirmation from [redacted] that they will be submitting payment to the customer for the needed repairsThen after an invoice had ben submitted and approved by [redacted] the customer wanted to switch the repair work order to reduce the priceThis was very confusing, but we agreed to take some materials off the repair order that the customer said he already hadAgain, we were trying to make the customer happy throughout this whole processThis is a totally new work order and nothing to do with the original install or materialsWe have no idea why the customer is trying to throw our business "under the bus" when we are only trying to help make the repairs that someone else caused? We have all proper documentation from the customer including, signed purchase order, signed install checklist, job completion sign off, estimate for repairs, email communication from [redacted] , etcWe hope this can resolved and discredited before we need to take further actionWe are always frustrated to see any complaint, but especially when it is totally unwarranted- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is flat out lyingNot one persone from the business has been out tithe property to check the quality of the install, thy have only sent their sub-contractorsIt's in the best interest of the sub-contractor to NOT make the repairs as they have to cover the costsAs for the carpet seams I was told by installers the seams would dissipate as the carpet "relaxed" after two weeks of waiting for the carpet to "relax it hadn't at that point my I callled Carpets and made the request to have it re-examinedThe sub-contractor came and said they could not do anything and the mill would agreeI asked for the mills contact to have them come look at it and they said they don't deal with thatAfter talking to both [redacted] and [redacted] their was no resolution just the statement that it is what it isAs for the tile that is being replaced they were charging the company that damaged 4sq ft of time for 17sq ft and only replacing timesOn top of that tjey were charging them for the tile and grout which I was supplyingThis is not a good or even moral business practiceAs for the "confusion" they wouldn't have any if they would take a proactive approach to their businessI will take this claim/complaint to the fullest possible to ensure it gets resolved in the correct mannerThey claim to have the best warranty and stand behind their products and service I have yet to see either, rather seeing excuses and getting the run aroundTo be clear not one persone from Carpets or "the carpet mill" have made an effort to reach out tosee this right, I have iniated all phone calls or emailsThe calls have been answered with poor attention to detail and lack of follow up Carpets has been the worst buying experience in my history of buying consumer goods or servicesNo customer service, no communication, no effort made to remedy the situationAll in all the WORST experience Final Consumer Response / [redacted] (4200, 10, 2015/04/13) */ After talking with the business we worked out ALL of the issues and I no longer have a complaint! Please remove this from their Revdex.com score
We are sorry to hear that the customer is not fully satisfied, but the carpet installation was done exactly as it was supposed to be done The vent holes in question were cut by the installer under direct instruction of size and placement from the customer The new vents that were purchased may be a different size, but again, the customer had directed the installer to cut the size The entire installation was done perfectly and in a timely manner Our installation manager has also spoke directly with the customer and tried to explain the process, but the customer does not accept the fact that she chose to have the carpet cut to the specifications that are now "non-fixable" The customer will need to have her vent opening filled with a custom vent cover to fit Our installers do what the customer asks and are not liable for changes after an installation Thanks again for reviewing this
Will, the sales rep, provided and helped select carpet sample that matched the carpet in the adjacent room with my husband When Will completed the purchase order with the wife, he reassured the wife that it was the matching color for the carpet in the adjacent room and the one selected with the husband Upon delivery, the carpet was not a match but we were told that we should install it and then resolve the issue later with Will and 651Carpet We called Will after the install - same day Tuesday but have not heard back from him We called 651carpet on Wednesday and received a call today from a representative demanding the balance be paid No call from Will as of Thursday We requested that Will return to show us the samples for the husband to confirm that it is the same sample that they had been shown and discussed vs the one that does not match We are happy to pay the balance, we just want confirmation that there was no bait and switch or that the carpet ordered by Will
I had granite counter tops put inThe sale's guy was great, on time and friendlyThe next day install was perfect! Counters look great!! Here's where it goes bad, during the install the installer accidently put a dent and a scratch in my fridgeHe told me right away and apologizedAccidents happen, these installers did a great job otherwiseWhen I called 651Carpets to work out a resolution to the damage I had to leave a messageThat was on a Monday (12/18/17) and I did not get a return call so I followed up on Friday (12/22/2017)I had to leave another messageThen I get a call from the installer (12/22/2017)He said there is nothing that he can do to fix the damage and said that 651Carpets is going to take it out of his payWOW, you would think that companies like 651Carpets would carry insurance for these type of things??? No, they make the sub-contractor take the hit! I guess the next thing I'm not please about is, why am I dealing with the sub-contractor?? I hired 651Carp
I wish I would have read some of these reviews before I had this company install my carpet & laminate flooring I had a scheduled date to get both installed, took a day off work, made sure everything we needed to disconnect and move was done, and found a place for my dog to go for the day so she wouldn't be in the way the carpet installers never showed up that day, I called twice asking when they would be there the 2nd call was to Justin, he told me he had no idea where his installers were, he couldn't get ahold of them and not getting a call back (they must take after their managers) I was told by him and the first guy I called that I would get a callback when I could expect them....never got a call back the laminate crew showed up at 3:30pm..I thought at least I would get that part done..I WAS WRONG! the ripped up my old flooring & carpet and told me it wouldn't be installed until the next morning they left carpet nails, staples, splinters of wood etc all over the floor no way we could bring my dog home or walk with out shoes(thank god I don't have little kids to worry about) so I had to make arrangements for my dog to stay overnight and all the next day at 5:I called the rep who quoted me and told me how wonderful their company wastold him it is 5:and I have nothing installed, he said he was busy and would call me back........NEVER CALLED BACK...SHOCKER! the next day ( a Saturday) the laminate guys showed up, after about hrs they informed me that they didn't have all the materials they needed, they had to drive to Zimmerman to pick up what they needed and would be back in about hrs (after telling me they should be done by 11am, and apparently both of them had to drive and get transition pcs???) when they returned they worked for a few hours and then one guy left??? leaving one to finish the job by himself not sure how one guy planned on moving the furniture back in place.....luckily I had someone there that could help him...even though part of the payment was to include moving of furniture also delayed the job getting done, so it didn't get finished until 3:pm...another whole day of MY TIME wasted and plans had to be changed during all that the carpets crew (not the managers) called me to come over, they were an hr later than they told they would be that morning (hrs late from original appt) I have called different people, the last one is Maxwell, I was told I would definitely get a call back about my concerns and lack of communication, told them I would like some sort of discount for my time and inconvenience of the whole situation (the fact I had to take off work and had my house all rearranged and nothing was completed per the signed contract) and guess whatSTILL NO CALLBACK if I was the owner of this company I would be embarrassed and disgusted with the lack of customer service his employees give to his customersof course I did ask to speak to him on one call and was told that was impossible I would not recommend this company to anyone, not for the products but strictly for not showing up to do the job they signed on for, and total lack of customer service & support
Horrible customer serviceI have left at least messages for a call back and have not received a call from Brett the ownerNow when I call I get hung up on
We call Carpet to get a quote for counter top and they assigned Jamie [redacted] He came home and he gave as $quote without measuring our counter Jamie pushed us to buy the only two types of a counter top because the company is moving and he will give us a discountEven though my wife insist she needs Black Galaxy, he insisted that we can't get Black Galaxy because the company is moving to a different location and it will take more than months to get itFinally, he pushed us to get Uba Tuba and we agree to get Uba Tuba But we told him that we will get Uba Tuba after we see a full counter top made of Uba TubaThen we able to see the full Uba Tuba in Twin Cities Discount GraniteThen we called Jamie and he told that all Uba tuba are the same and he will install for us the same as the Uba Tuba we saw in Twin Cities Discount GraniteThe next day he came he took $deposit and we arranged the install day to be on MondayBut later that day a contractor called and to
I recently had my carpets installed by 651CarpetsThe salesman was friendly, courteous, and extremely helpful in providing us the needed information to make the best carpet choiceThe installers were on time and very professional in their work and they did a magnificent job on the installI would, and have, recommend 651Carpets to anyone looking to replace their carpets
I am very angry and Disappointed with 651CARPETS Wrong Carpet installed befor last thanksgiving salesman had the wrong name on the paper work and when I called him to ask what carpet we agreed on he knew and when I told him what he had on the paper work he told me I had to call 651CARPETS and tell them what was going on I am wondering why I'm doing this salesman's Job so I called and the guy said let the installers install the rest of the wrong carpeting and they would come out at a later Date to switch it out when they left they hung the wrong doors and also left a big mess nails and carpet strands all over the place January 651carpets calls me says he would call me with a date to switch out my carpet it is now March and still waiting on that call #They have very poor Customer Service # when they put me on hold or transfer me to some one else it hangs up I will never do Business with this company ever again I've made payments for carpeting I don't even have installed yet this is not Right Signed a very Angry and unsatisfied Customer !!!
We ordered and had carpet installed from carpetsThey installers damaged our baseboard taking out chips of wood, there are also issues with the seamWe called customer service and sent pictures several timesAn installer has not been back to fix the seams in the carpet causing a safety issue as someone could tripNo one has contacted us regarding the damage to our property and customer service will not return my calls
I got an initial quote for granite with different prices based on the size we used for one section of countertopsI said I wanted to move forward with getting our counters and asked about a breakdown of cost from the quote (because all I was given were final numbers), financing etcI was able to schedule my install, but never got any more info on what I would be chargedI told them I needed the price and that I wanted to put part of the cost on my credit card and finance the rest The day of install came and the crew had no idea that I was supposed to pay themI called the granite manager while they were installing who didn't answer and never called me backInstall happened, and I had to mark that I had paid (even though I hadn't)I continued to reach out to the granite manager and the main office, both of which didn't return my callsLast week I called again and was told no one but the granite manager can give me a breakdown of the prices I was supposed to be charged, but he
We paid carpets a deposit of dollars for half of the service to install flooring in our kitchenThat was back in the end of September and have only received calls back from carpetsWe have made MULTIPLE attempts at reaching them at any of their numbers, and even tried calling the sales representative who never answers nor calls backWe have left multiple voice mails as wellThe only time we got a call back was when we mentioned taking different course of action to get our money back after failing to answer their phonesWe have called twice in the last two days repeating the same voice mail (that we would take a different course of action) and received calls back VERY shortly afterIt was only than did they decided our phone call was important to themWe haven't been able before that to reach them to talk about canceling our contract or even being able to make an appointment for installation
We have contacted the customer and have an appointment scheduled to make the repair We are not positive that the damage was done by our installer, and we also have a signed checklist from the customer that clearly states that "there will be nicks and scratches on walls during installation" We have attached the checklist for verification Again, we still would like to help the customer so that they are fully satisfied so we will be sending out a repair specialist to fix the minor issueWe will not be able to offer any sort of refund
There was no transition pieces installed with the wood flooringThey did not have them A piece of wood was layed as a transition at the bedroom unevenly so that one side is higher than the other with a big noticeable uneven gapWe complained and we're told by installer that they would fix it before leavingThey did not Carpet we ordered was short an entire 16' × 13'bedroomThey had to order more to finish the jobWe were told that they would order more carpet and provide & fix wood transitions at the same timeCarpet installers arrived with carpet for a closet and had no idea that they had to finish a entire roomThey also had no idea about any transition pieces to fix the wood even though we've contacted the company and spoke to the same person(Justin) each time and he assured us they would all be fixed on he same day
Initial Business Response / [redacted] (1000, 5, 2015/04/07) */ This is a totally inaccurate statement from the customerThe quality products that the customer chose at time of sale were professionally installed and signed off onThe customer had a complaint about the seams being visible in the carpet and we had the subcontracted installers out there as soon as possible to make any repairs that were neededThe customer then called weeks later to see if he could get a repair estimate from 651-Carpets for damage that was done by [redacted] while moving appliancesWe created an invoice for the wanted repairs for damage that was not done by 651-Carpets in any way, and sent it to [redacted] for processingWe have confirmation from [redacted] that they will be submitting payment to the customer for the needed repairsThen after an invoice had ben submitted and approved by [redacted] the customer wanted to switch the repair work order to reduce the priceThis was very confusing, but we agreed to take some materials off the repair order that the customer said he already hadAgain, we were trying to make the customer happy throughout this whole processThis is a totally new work order and nothing to do with the original install or materialsWe have no idea why the customer is trying to throw our business "under the bus" when we are only trying to help make the repairs that someone else caused? We have all proper documentation from the customer including, signed purchase order, signed install checklist, job completion sign off, estimate for repairs, email communication from [redacted] , etcWe hope this can resolved and discredited before we need to take further actionWe are always frustrated to see any complaint, but especially when it is totally unwarranted- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is flat out lyingNot one persone from the business has been out tithe property to check the quality of the install, thy have only sent their sub-contractorsIt's in the best interest of the sub-contractor to NOT make the repairs as they have to cover the costsAs for the carpet seams I was told by installers the seams would dissipate as the carpet "relaxed" after two weeks of waiting for the carpet to "relax it hadn't at that point my I callled Carpets and made the request to have it re-examinedThe sub-contractor came and said they could not do anything and the mill would agreeI asked for the mills contact to have them come look at it and they said they don't deal with thatAfter talking to both [redacted] and [redacted] their was no resolution just the statement that it is what it isAs for the tile that is being replaced they were charging the company that damaged 4sq ft of time for 17sq ft and only replacing timesOn top of that tjey were charging them for the tile and grout which I was supplyingThis is not a good or even moral business practiceAs for the "confusion" they wouldn't have any if they would take a proactive approach to their businessI will take this claim/complaint to the fullest possible to ensure it gets resolved in the correct mannerThey claim to have the best warranty and stand behind their products and service I have yet to see either, rather seeing excuses and getting the run aroundTo be clear not one persone from Carpets or "the carpet mill" have made an effort to reach out tosee this right, I have iniated all phone calls or emailsThe calls have been answered with poor attention to detail and lack of follow up Carpets has been the worst buying experience in my history of buying consumer goods or servicesNo customer service, no communication, no effort made to remedy the situationAll in all the WORST experience Final Consumer Response / [redacted] (4200, 10, 2015/04/13) */ After talking with the business we worked out ALL of the issues and I no longer have a complaint! Please remove this from their Revdex.com score
We are sorry to hear that the customer is not fully satisfied, but the carpet installation was done exactly as it was supposed to be done The vent holes in question were cut by the installer under direct instruction of size and placement from the customer The new vents that were purchased may be a different size, but again, the customer had directed the installer to cut the size The entire installation was done perfectly and in a timely manner Our installation manager has also spoke directly with the customer and tried to explain the process, but the customer does not accept the fact that she chose to have the carpet cut to the specifications that are now "non-fixable" The customer will need to have her vent opening filled with a custom vent cover to fit Our installers do what the customer asks and are not liable for changes after an installation Thanks again for reviewing this
Will, the sales rep, provided and helped select carpet sample that matched the carpet in the adjacent room with my husband When Will completed the purchase order with the wife, he reassured the wife that it was the matching color for the carpet in the adjacent room and the one selected with the husband Upon delivery, the carpet was not a match but we were told that we should install it and then resolve the issue later with Will and 651Carpet We called Will after the install - same day Tuesday but have not heard back from him We called 651carpet on Wednesday and received a call today from a representative demanding the balance be paid No call from Will as of Thursday We requested that Will return to show us the samples for the husband to confirm that it is the same sample that they had been shown and discussed vs the one that does not match We are happy to pay the balance, we just want confirmation that there was no bait and switch or that the carpet ordered by Will
I had granite counter tops put inThe sale's guy was great, on time and friendlyThe next day install was perfect! Counters look great!! Here's where it goes bad, during the install the installer accidently put a dent and a scratch in my fridgeHe told me right away and apologizedAccidents happen, these installers did a great job otherwiseWhen I called 651Carpets to work out a resolution to the damage I had to leave a messageThat was on a Monday (12/18/17) and I did not get a return call so I followed up on Friday (12/22/2017)I had to leave another messageThen I get a call from the installer (12/22/2017)He said there is nothing that he can do to fix the damage and said that 651Carpets is going to take it out of his payWOW, you would think that companies like 651Carpets would carry insurance for these type of things??? No, they make the sub-contractor take the hit! I guess the next thing I'm not please about is, why am I dealing with the sub-contractor?? I hired 651Carp
I wish I would have read some of these reviews before I had this company install my carpet & laminate flooring I had a scheduled date to get both installed, took a day off work, made sure everything we needed to disconnect and move was done, and found a place for my dog to go for the day so she wouldn't be in the way the carpet installers never showed up that day, I called twice asking when they would be there the 2nd call was to Justin, he told me he had no idea where his installers were, he couldn't get ahold of them and not getting a call back (they must take after their managers) I was told by him and the first guy I called that I would get a callback when I could expect them....never got a call back the laminate crew showed up at 3:30pm..I thought at least I would get that part done..I WAS WRONG! the ripped up my old flooring & carpet and told me it wouldn't be installed until the next morning they left carpet nails, staples, splinters of wood etc all over the floor no way we could bring my dog home or walk with out shoes(thank god I don't have little kids to worry about) so I had to make arrangements for my dog to stay overnight and all the next day at 5:I called the rep who quoted me and told me how wonderful their company wastold him it is 5:and I have nothing installed, he said he was busy and would call me back........NEVER CALLED BACK...SHOCKER! the next day ( a Saturday) the laminate guys showed up, after about hrs they informed me that they didn't have all the materials they needed, they had to drive to Zimmerman to pick up what they needed and would be back in about hrs (after telling me they should be done by 11am, and apparently both of them had to drive and get transition pcs???) when they returned they worked for a few hours and then one guy left??? leaving one to finish the job by himself not sure how one guy planned on moving the furniture back in place.....luckily I had someone there that could help him...even though part of the payment was to include moving of furniture also delayed the job getting done, so it didn't get finished until 3:pm...another whole day of MY TIME wasted and plans had to be changed during all that the carpets crew (not the managers) called me to come over, they were an hr later than they told they would be that morning (hrs late from original appt) I have called different people, the last one is Maxwell, I was told I would definitely get a call back about my concerns and lack of communication, told them I would like some sort of discount for my time and inconvenience of the whole situation (the fact I had to take off work and had my house all rearranged and nothing was completed per the signed contract) and guess whatSTILL NO CALLBACK if I was the owner of this company I would be embarrassed and disgusted with the lack of customer service his employees give to his customersof course I did ask to speak to him on one call and was told that was impossible I would not recommend this company to anyone, not for the products but strictly for not showing up to do the job they signed on for, and total lack of customer service & support
Horrible customer serviceI have left at least messages for a call back and have not received a call from Brett the ownerNow when I call I get hung up on
We call Carpet to get a quote for counter top and they assigned Jamie [redacted] He came home and he gave as $quote without measuring our counter Jamie pushed us to buy the only two types of a counter top because the company is moving and he will give us a discountEven though my wife insist she needs Black Galaxy, he insisted that we can't get Black Galaxy because the company is moving to a different location and it will take more than months to get itFinally, he pushed us to get Uba Tuba and we agree to get Uba Tuba But we told him that we will get Uba Tuba after we see a full counter top made of Uba TubaThen we able to see the full Uba Tuba in Twin Cities Discount GraniteThen we called Jamie and he told that all Uba tuba are the same and he will install for us the same as the Uba Tuba we saw in Twin Cities Discount GraniteThe next day he came he took $deposit and we arranged the install day to be on MondayBut later that day a contractor called and to
I recently had my carpets installed by 651CarpetsThe salesman was friendly, courteous, and extremely helpful in providing us the needed information to make the best carpet choiceThe installers were on time and very professional in their work and they did a magnificent job on the installI would, and have, recommend 651Carpets to anyone looking to replace their carpets
I am very angry and Disappointed with 651CARPETS Wrong Carpet installed befor last thanksgiving salesman had the wrong name on the paper work and when I called him to ask what carpet we agreed on he knew and when I told him what he had on the paper work he told me I had to call 651CARPETS and tell them what was going on I am wondering why I'm doing this salesman's Job so I called and the guy said let the installers install the rest of the wrong carpeting and they would come out at a later Date to switch it out when they left they hung the wrong doors and also left a big mess nails and carpet strands all over the place January 651carpets calls me says he would call me with a date to switch out my carpet it is now March and still waiting on that call #They have very poor Customer Service # when they put me on hold or transfer me to some one else it hangs up I will never do Business with this company ever again I've made payments for carpeting I don't even have installed yet this is not Right Signed a very Angry and unsatisfied Customer !!!
We ordered and had carpet installed from carpetsThey installers damaged our baseboard taking out chips of wood, there are also issues with the seamWe called customer service and sent pictures several timesAn installer has not been back to fix the seams in the carpet causing a safety issue as someone could tripNo one has contacted us regarding the damage to our property and customer service will not return my calls