Although Mrs [redacted] and our agreement was for a set price for carpeting a portion of her home, she believed, incorrectly, that she was overcharged by $She made this allegation despite the fact that she told us, among other things, that she obtained bids from other companies and ours was the lowestNonetheless, in an effort to try to satisfy her we offered to provide her an additional $of carpeting or $400, even though we had completely satisfied our contractual obligationsBut, after we made the offer to appease her by doing exactly what she requested, i.e., offering $or an equivalent amount of carpeting, she refused and told us she would sue usWe were left breathless
651carpets is the only place I'll ever get carpeting from in the future. I can't even explain how satisfied I am. Amazing staff, friendly installers, very quick. Absolutely love this place!
I would like to share a very displeasing experience with this companyWell there hired handsFirst we had 651carpet come out to our town home,very nice guy and he showed us some great carpetand we decided on some for our living roomAnd decided on new floor for the kitchenWe picked a day and time weeks outI started to move all furniture out to garage days pryerthe floor installer calls and says he can do it next day!?? Then calls back next day and says he doesn't have the material??? WTF?? Then the carpet installers call day before install was supposed to be done and wants it change the time? I was furrious!! No I said we have a time limit and need this done today! The installer said thanks for being so understanding and hung up on meI called the company and the sales manHe called right back and said he will change the installer and apologizedWhatever!! Installers came and it was doneGood buyThen the floor installer comes on the day we had decidedHe was supposed to come with other installers to move fridge and stoveI had to do this because he was to out of shape to do so!!!! He began to install floor and I observed him after minutes and he couldn't cut a degree for the life of him??? he kept trying and it looked like a 5year old was cutting a paper dollThis guy is a mn and am going to call the company and complainI might have to tell him to just leave and ill do it myself/ I am very sorry I picked this company and I hope they will reimburse us with some of our moneyPlease do not be like us and look for other places to do your carpet and or flooringThank you A very displeased customer!!
Let’s begin with the issues of my specific case: On March 3, I paid $14,via credit card to for carpet, hardwood floor, and granite countertops I was told to schedule with Max within one week of my order I scheduled installation of carpet, hardwood and granite all at the same time On March 16, the granite counter tops were installed, however not before any issues The installers came to my home without enough product therefore I incurred an extra seam in my granite countertops About two weeks later I notice chips and pitting in the granite This chips and pitting are not natural to the stone, this is only natural to a sub-par productI was also to have a 4-inch granite backsplash installed at the same time, which was not doneI contact Robert, sales representative, via text messages and phone calls to both his personal and work cell phone I received no answer As of August 24, 2018, we still have not yet received the backsplashI began calling cu
We are sorry to hear that the customer is not satisfied, but we installed the exact granite that the customer chose and signed off on. The installation looks wonderful, and the customer received the product that was requested. Our salesman and Granite Manager (Jamie) would never "push"... any customer into any color selection. The customer wanted 2cm UBA TUBA, and that is exactly what was installed. We also do not sell any 3cm granite product (we only sell 2cm), so it would have been impossible to show a 3cm sample of any product. The customer may have been confused while shopping at other granite sources? There was also never any "lie" about moving our granite store. We have a separate granite division of our company, and all the granite from our original warehouse is being moved to the new site. Jamie has been on site at the customer's home and he reported that the installation was done flawlessly and looks terrific! There is nothing that can be done for this complaint... there are no installation issues, and the product chosen was delivered/installed fully. We have attached the signed contract/work order that shows the selections made.
651carpets installed vinyl floor in the kitchen and baths of a homeIt is a loose lay product not requiring adhesive as verified by the product manufacturerThe flooring has buckled and has many ridges and bumps651carpets refuses to repair or replace the defective vinyl and/or defective labor
I am rejecting this response because:The business practices of this company are not satisfactory and I have no trust in the installation of the carpetingI am cancelling my orderAs per your contract I am due 50% of my depositI want a cashier's check and I need to receive it within weeks or I will be filing a complaint with small claims court for the total amount of deposit
We had carpet and flooring installed September 30th Carpet seams have started to separate and flooring seams are present and catching on materials on socks We have called their customer service rep (Justin) to have someone come out and fix the problem before it gets worse Justin said he would have to find out who did the install job and get back to my husband I called back and informed the person answering the phone with the names of the installers (my husband was present during the installations) Never heard back from anyoneI called back a third time and requested that someone return our call to discuss As of this date, we have not heard back from anyonePoor customer service foll
[redacted] is a tough company to do business withI had them out a few months ago to look at a room that I wanted to have recarpeted The sales person came out, measured and showed me some samplesHe left me a business card before leavingHe told me that he would call me back to schedule the installHe never called me back Here we are a few months laterI called [redacted] againThey had a record of a sales person being sent to my houseThey didn't have his measurements or estimateSo, I again had to take time off work and meet a second salesperson at my house to measure the roomThis salesperson measured the room and told me that he would drop carpet samples on my porch the following dayThat was on April 6thIt is currently April 25th, I never received the samples I never received a call from [redacted] following upHaven't heard anything from them at all I called [redacted] today to notify management of my experienceThe lady who answered the phone told me a manager wasn't availableHowever, she said let me look for the manager, and put me on hold After a short wait, the phone was picked up by a man claiming to be a managerI told him my story I thought a business manager would have some interest in hearing about a problem that a customer had with his business I was wrongThe manager that I spoke to at [redacted] didn't even offer an apologyHe sure didn't seem interested in doing anything about my problemHe did mention that the Director of Operations from their company would probably like to hear about thisI left my phone number for himHe hasn't calledBig surprise
Initial Business Response / [redacted] (1000, 5, 2014/09/02) */ We take all complaints very seriously, and we address every one to the best of our abilityThat being said...It is our policy here at 651-CARPETS to always receive any remaining balance due before the job is completedAll customers know that a deposit is required and that they must pay before our installers begin the jobWe make special orders for desired carpets and materials and that is the purpose of the depositWe can not return the ordered products and can not refund deposit for this very reasonAll of our installers are required to get the remaining payment before they ever start the job, and that is what happened in this instanceThe installers showed up to the job on the date and time that was scheduled by the customer, and they were forced to leave after the customer wouldn't pay the remaining balanceWe still have the customer's ordered carpet and we can install it as soon as the remaining balance is paidAs an alternative we are willing to use the prior ordered product for installing only the stairs for the $deposit that was takenAgain, we strive to make every customer happy and we are sorry for any confusion the customer may have had, but we must stick to our policies and procedures that every employee is required to abide byI hope that this situation can be resolved in a timely manner- Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to use the $deposit Carpets currently has and carpet my stairs only as they have said they would gladly doHowever, I will need to change the carpet type to a brown plush to match the existing carpet in my homeIs this possible? Final Business Response / [redacted] (4000, 9, 2014/09/05) */ Although it is against our policy to switch a carpet brand or style after ordering, we would be willing to switch to a selection from our available ruminants for the staircaseWe have a great selection of ruminants, and we hope that the customer is able to find a great matchAgain, this does stray from our policy of product ordering and deposits but we want to be sure that all of our customers are satisfied and happy Business Response / [redacted] (4000, 19, 2014/10/15) */ We have made every effort to resolve this caseWe sent the customer a selection of different carpet options to do the stairs that were mentioned in the original complaintWhen the customer called back to schedule the install she then wanted to change the order again by adding other roomsWe are willing to bend to accommodate to the customer, but we did have to charge a $trip charge to make the mile trip againThe customer then hung up on us saying that she wouldn't pay...again, this was for a different job then the staircase that we would have done for the $deposit that we have from the original orderThis has been a very confusing and time consuming customer, and we are not sure how to make her happy? It is of no fault of ours that she can not make up her mind or pay the remaining balanceWe feel it is unfair that the Revdex.com is used as a forum to send negative comments to us or make us look badAgain, we have made every effort to make the customer happy an to fulfill the complaintWe are not sure how to proceed? Consumer Response / [redacted] (3000, 21, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true Carpets did send a selection of lesser quality carpet in an attempt to match the existing carpets in my home, why was this necessary? Because they demanded payment in full prior to completing a job, before quality could be assuredThey presented to install carpet and expected payment before the job was finishedWhen I was uncomfortable with this and making phone calls to speak to someone about this, the installers left my homeIn an initial attempt at resolving this case, Carpets agreed to use a remnant they had to complete my staircase and try to match, as closely as they could, my existing carpetsAfter thinking about this in the comfort of my home and knowing I would prefer to have new carpets throughout my house, I decided to call them and see if the original order could, again, be honoredWhen I agreed to go along with paying before they completed the job and then wished to honor my original order, they added additional trip charges not required should they just carpet my staircase for the $they already collectedFurther, when I asked about removing items from walls and closets and why this would be needed,they stated they will be sliding carpets down my walls and cannot assure me my house will not sustain some damageNone of this instills confidence to say the leastThey ask how they can resolve this case? They can refund me the $they currently have and allow me to obtain carpet from another provider as they aren't willing to guarantee quality and have changed the details of the contract by adding additional charges despite my stating I would like my original contract honoredI continue to have reservations about paying for a job in full when it has not yet been completed but was willing to bend in order to receive the desired carpet In addition, although I may be a "time consuming customer" I believe much of the public would behave in a similar fashion should they find themselves out $with no product and no service obtained Business Response / [redacted] (4000, 19, 2014/10/15) */ We have made every effort to resolve this caseWe sent the customer a selection of different carpet options to do the stairs that were mentioned in the original complaintWhen the customer called back to schedule the install she then wanted to change the order again by adding other roomsWe are willing to bend to accommodate to the customer, but we did have to charge a $trip charge to make the mile trip againThe customer then hung up on us saying that she wouldn't pay...again, this was for a different job then the staircase that we would have done for the $deposit that we have from the original orderThis has been a very confusing and time consuming customer, and we are not sure how to make her happy? It is of no fault of ours that she can not make up her mind or pay the remaining balanceWe feel it is unfair that the Revdex.com is used as a forum to send negative comments to us or make us look badAgain, we have made every effort to make the customer happy an to fulfill the complaintWe are not sure how to proceed? Consumer Response / [redacted] (3000, 21, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true Carpets did send a selection of lesser quality carpet in an attempt to match the existing carpets in my home, why was this necessary? Because they demanded payment in full prior to completing a job, before quality could be assuredThey presented to install carpet and expected payment before the job was finishedWhen I was uncomfortable with this and making phone calls to speak to someone about this, the installers left my homeIn an initial attempt at resolving this case, Carpets agreed to use a remnant they had to complete my staircase and try to match, as closely as they could, my existing carpetsAfter thinking about this in the comfort of my home and knowing I would prefer to have new carpets throughout my house, I decided to call them and see if the original order could, again, be honoredWhen I agreed to go along with paying before they completed the job and then wished to honor my original order, they added additional trip charges not required should they just carpet my staircase for the $they already collectedFurther, when I asked about removing items from walls and closets and why this would be needed,they stated they will be sliding carpets down my walls and cannot assure me my house will not sustain some damageNone of this instills confidence to say the leastThey ask how they can resolve this case? They can refund me the $they currently have and allow me to obtain carpet from another provider as they aren't willing to guarantee quality and have changed the details of the contract by adding additional charges despite my stating I would like my original contract honoredI continue to have reservations about paying for a job in full when it has not yet been completed but was willing to bend in order to receive the desired carpet In addition, although I may be a "time consuming customer" I believe much of the public would behave in a similar fashion should they find themselves out $with no product and no service obtained Business Response / [redacted] (2000, 36, 2014/12/01) */ Hi [redacted] , I just wanted to say thank you for assisting me with the carpet install from carpetsThey placed the carpet last week and did a BEAUTIFUL job and I'm extremely pleased with the purchase and the installers that showed upThey were very polite and instilled confidence and did great workThank you again for helping me and Happy Thanksgiving! [redacted]
I am rejecting this response because:The owner is NOT telling the truth The sink had rust upon installation that was covered in dust.I have spent way too much time with a company that is dishonest.Please post my information for other consumers to read so they realize what they would be dealing with should they choose to do business with his company
I had a positive experience with Carpets from sales through installation Install was to be completed in two days prior to the Thanksgiving Holiday Not only was it done before the holiday but they sent in extra installers and completed install in one day I thought the price was fair and carpet was of good quality I would endorse Carpets to friends and neighbors Troy
We hired 651Carpets after sales person Robert had visited our house and was able to quote us and confirm that his bid was comparable to the other bid(s) we were sharingQuoted was vinyl floor planking, carpeting and granite countertops 9/4/ Crew was supposed to start at 9am-930amDid not showI called Amanda who said she needed talk to the granite manager Was told they had car trouble but did not communicate it They arrived around 12:45pm that dayThat day, the main piece of granite was broke by the workers The quality of other material installed was not goodThe thickness of the granite was also questioned as we are not the experts but it appeared thinEspecially when having a large island with an overhang My wife tried to communicate with workers but there was a language barrier and no one available by phone to discuss The work is not acceptable and we have communicated The sales person felt we were buying based on price and quoted us a lighter product withou
I contracted with carpets for granite installation Dec8, I keep calling but no one calls back about starting the jobApparently the granite was special orderThey won't answer their phones or call back from messages leftI paid a down payment
I purchased granite counter tops with their salesman Robert [redacted] on Friday, March 16th, I was VERY CLEAR that if they could not get the counter tops installed by the end of March, I wanted a refund of the $I put down and to hold off until later in the year as I have a hectic travel schedule I was told "no problem." The required install date was written on the contract and agreed to be March 23rd March 21st I get a call from Max the installer wanting to schedule but he claims he can't install until mid to late April I told him what my agreement with Robert was and he agreed to call me back No call back I called & texted Robert the next day, no call back The following day I tried both Max and Robert Again no call backs I then called my credit card company to have the charges reversed, sensing that this company was no on the up and up produced a copy of the agreement and had to reverse the charges because, I am told, they responded and are required t
I purchased granite counter tops with their salesman Robert [redacted] on Friday, March 16th, I was VERY CLEAR that if they could not get the counter tops installed by the end of March, I wanted a refund of the $I put down and to hold off until later in the year as I have a hectic travel schedule I was told "no problem." The required install date was written on the contract and agreed to be March 23rd March 21st I get a call from Max the installer wanting to schedule but he claims he can't install until mid to late April I told him what my agreement with Robert was and he agreed to call me back No call back I called & texted Robert the next day, no call back The following day I tried both Max and Robert Again no call backs I then called my credit card company to have the charges reversed, sensing that this company was no on the up and up produced a copy of the agreement and had to reverse the charges because, I am told, they responded and are required t
We decided to go with 651CARPETS for completing our entire lower level of our townhome Went with carpet in the living room, and LVP throughout the rest of the downstairs We were actually charged for the completed project and I had my first bill before even being called with scheduling a time or starting Should have realized that was a problem from the get go We were called the night before the first of two days scheduled for the project and were told someone would be there from 8-to start My wife took a day off for that day, as I would for the next When no one showed up or called by 11am, she called and was informed they were just going to rush through it and do it all the next day Huh? I was assured everything was going to be completed then, but never was After starting to tear out the sheet vinyl, the two man crew decided they did not want to do it, although I paid for it We would have just kept it, and just got the carpeting in the living room, but they already
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ While we are sorry to hear that the customer is not totally satisfied with the granite countertops, we stand firm that they have received exactly what they were shown, signed ofor, approved, and paid forWe only sell one thickness of granite counters and our sales staff only carry one thickness of granite samplesThe customer knew this was the product that was going to be installed and that the price was reflective of thisOur signed contract shows clearly that it is "2cm" granite that was purchasedThere is no issue with quality of the product eitherWe offer a great product that is very high quality and beautifulWe have many happy customers every day we install this exact same graniteRegardless, this granite was brought into nthe home of the customer and the customer accepted the product to get installed the day of installIt was not until after the project was complete and a few days later that the customer had a complaint about the productWe helped this customer in many ways from an expedited installation date to the rock bottom pricing that was offered Our granite is not a sealed product, but we do offer this at an additional costThis is a very simple process that must be done to all granite products and is as easy as washing your windowsWe recommend buying the sealer at any home improvement store and putting it on every 6-monthsAgain, this is procedure At this point there is no way to give any discount or reimbursementWe have installed the product that was chosen and signed off on in a quality mannerIf there was an issue with the install we can come out and make any needed repairs? Again, this is the exact product that the customer chose, had in their hands, approved day of install, and paid forThank you again for your business-
Although Mrs [redacted] and our agreement was for a set price for carpeting a portion of her home, she believed, incorrectly, that she was overcharged by $She made this allegation despite the fact that she told us, among other things, that she obtained bids from other companies and ours was the lowestNonetheless, in an effort to try to satisfy her we offered to provide her an additional $of carpeting or $400, even though we had completely satisfied our contractual obligationsBut, after we made the offer to appease her by doing exactly what she requested, i.e., offering $or an equivalent amount of carpeting, she refused and told us she would sue usWe were left breathless
651carpets is the only place I'll ever get carpeting from in the future. I can't even explain how satisfied I am. Amazing staff, friendly installers, very quick. Absolutely love this place!
Great customer serviceRepresentative was very patient, knowledgeable and answered all of our questionsMy dad loves his new floors!
I would like to share a very displeasing experience with this companyWell there hired handsFirst we had 651carpet come out to our town home,very nice guy and he showed us some great carpetand we decided on some for our living roomAnd decided on new floor for the kitchenWe picked a day and time weeks outI started to move all furniture out to garage days pryerthe floor installer calls and says he can do it next day!?? Then calls back next day and says he doesn't have the material??? WTF?? Then the carpet installers call day before install was supposed to be done and wants it change the time? I was furrious!! No I said we have a time limit and need this done today! The installer said thanks for being so understanding and hung up on meI called the company and the sales manHe called right back and said he will change the installer and apologizedWhatever!! Installers came and it was doneGood buyThen the floor installer comes on the day we had decidedHe was supposed to come with other installers to move fridge and stoveI had to do this because he was to out of shape to do so!!!! He began to install floor and I observed him after minutes and he couldn't cut a degree for the life of him??? he kept trying and it looked like a 5year old was cutting a paper dollThis guy is a m
n and am going to call the company and complainI might have to tell him to just leave and ill do it myself/ I am very sorry I picked this company and I hope they will reimburse us with some of our moneyPlease do not be like us and look for other places to do your carpet and or flooringThank you A very displeased customer!!
Let’s begin with the issues of my specific case: On March 3, I paid $14,via credit card to for carpet, hardwood floor, and granite countertops I was told to schedule with Max within one week of my order I scheduled installation of carpet, hardwood and granite all at the same time On March 16, the granite counter tops were installed, however not before any issues The installers came to my home without enough product therefore I incurred an extra seam in my granite countertops About two weeks later I notice chips and pitting in the granite This chips and pitting are not natural to the stone, this is only natural to a sub-par productI was also to have a 4-inch granite backsplash installed at the same time, which was not doneI contact Robert, sales representative, via text messages and phone calls to both his personal and work cell phone I received no answer As of August 24, 2018, we still have not yet received the backsplashI began calling cu
We are sorry to hear that the customer is not satisfied, but we installed the exact granite that the customer chose and signed off on. The installation looks wonderful, and the customer received the product that was requested. Our salesman and Granite Manager (Jamie) would never "push"... any customer into any color selection. The customer wanted 2cm UBA TUBA, and that is exactly what was installed. We also do not sell any 3cm granite product (we only sell 2cm), so it would have been impossible to show a 3cm sample of any product. The customer may have been confused while shopping at other granite sources? There was also never any "lie" about moving our granite store. We have a separate granite division of our company, and all the granite from our original warehouse is being moved to the new site. Jamie has been on site at the customer's home and he reported that the installation was done flawlessly and looks terrific! There is nothing that can be done for this complaint... there are no installation issues, and the product chosen was delivered/installed fully. We have attached the signed contract/work order that shows the selections made.
651carpets installed vinyl floor in the kitchen and baths of a homeIt is a loose lay product not requiring adhesive as verified by the product manufacturerThe flooring has buckled and has many ridges and bumps651carpets refuses to repair or replace the defective vinyl and/or defective labor
I am rejecting this response because:The business practices of this company are not satisfactory and I have no trust in the installation of the carpetingI am cancelling my orderAs per your contract I am due 50% of my depositI want a cashier's check and I need to receive it within weeks or I will be filing a complaint with small claims court for the total amount of deposit
We had carpet and flooring installed September 30th Carpet seams have started to separate and flooring seams are present and catching on materials on socks We have called their customer service rep (Justin) to have someone come out and fix the problem before it gets worse Justin said he would have to find out who did the install job and get back to my husband I called back and informed the person answering the phone with the names of the installers (my husband was present during the installations) Never heard back from anyoneI called back a third time and requested that someone return our call to discuss As of this date, we have not heard back from anyonePoor customer service foll
[redacted] is a tough company to do business withI had them out a few months ago to look at a room that I wanted to have recarpeted The sales person came out, measured and showed me some samplesHe left me a business card before leavingHe told me that he would call me back to schedule the installHe never called me back Here we are a few months laterI called [redacted] againThey had a record of a sales person being sent to my houseThey didn't have his measurements or estimateSo, I again had to take time off work and meet a second salesperson at my house to measure the roomThis salesperson measured the room and told me that he would drop carpet samples on my porch the following dayThat was on April 6thIt is currently April 25th, I never received the samples I never received a call from [redacted] following upHaven't heard anything from them at all I called [redacted] today to notify management of my experienceThe lady who answered the phone told me a manager wasn't availableHowever, she said let me look for the manager, and put me on hold After a short wait, the phone was picked up by a man claiming to be a managerI told him my story I thought a business manager would have some interest in hearing about a problem that a customer had with his business I was wrongThe manager that I spoke to at [redacted] didn't even offer an apologyHe sure didn't seem interested in doing anything about my problemHe did mention that the Director of Operations from their company would probably like to hear about thisI left my phone number for himHe hasn't calledBig surprise
Initial Business Response / [redacted] (1000, 5, 2014/09/02) */ We take all complaints very seriously, and we address every one to the best of our abilityThat being said...It is our policy here at 651-CARPETS to always receive any remaining balance due before the job is completedAll customers know that a deposit is required and that they must pay before our installers begin the jobWe make special orders for desired carpets and materials and that is the purpose of the depositWe can not return the ordered products and can not refund deposit for this very reasonAll of our installers are required to get the remaining payment before they ever start the job, and that is what happened in this instanceThe installers showed up to the job on the date and time that was scheduled by the customer, and they were forced to leave after the customer wouldn't pay the remaining balanceWe still have the customer's ordered carpet and we can install it as soon as the remaining balance is paidAs an alternative we are willing to use the prior ordered product for installing only the stairs for the $deposit that was takenAgain, we strive to make every customer happy and we are sorry for any confusion the customer may have had, but we must stick to our policies and procedures that every employee is required to abide byI hope that this situation can be resolved in a timely manner- Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to use the $deposit Carpets currently has and carpet my stairs only as they have said they would gladly doHowever, I will need to change the carpet type to a brown plush to match the existing carpet in my homeIs this possible? Final Business Response / [redacted] (4000, 9, 2014/09/05) */ Although it is against our policy to switch a carpet brand or style after ordering, we would be willing to switch to a selection from our available ruminants for the staircaseWe have a great selection of ruminants, and we hope that the customer is able to find a great matchAgain, this does stray from our policy of product ordering and deposits but we want to be sure that all of our customers are satisfied and happy Business Response / [redacted] (4000, 19, 2014/10/15) */ We have made every effort to resolve this caseWe sent the customer a selection of different carpet options to do the stairs that were mentioned in the original complaintWhen the customer called back to schedule the install she then wanted to change the order again by adding other roomsWe are willing to bend to accommodate to the customer, but we did have to charge a $trip charge to make the mile trip againThe customer then hung up on us saying that she wouldn't pay...again, this was for a different job then the staircase that we would have done for the $deposit that we have from the original orderThis has been a very confusing and time consuming customer, and we are not sure how to make her happy? It is of no fault of ours that she can not make up her mind or pay the remaining balanceWe feel it is unfair that the Revdex.com is used as a forum to send negative comments to us or make us look badAgain, we have made every effort to make the customer happy an to fulfill the complaintWe are not sure how to proceed? Consumer Response / [redacted] (3000, 21, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true Carpets did send a selection of lesser quality carpet in an attempt to match the existing carpets in my home, why was this necessary? Because they demanded payment in full prior to completing a job, before quality could be assuredThey presented to install carpet and expected payment before the job was finishedWhen I was uncomfortable with this and making phone calls to speak to someone about this, the installers left my homeIn an initial attempt at resolving this case, Carpets agreed to use a remnant they had to complete my staircase and try to match, as closely as they could, my existing carpetsAfter thinking about this in the comfort of my home and knowing I would prefer to have new carpets throughout my house, I decided to call them and see if the original order could, again, be honoredWhen I agreed to go along with paying before they completed the job and then wished to honor my original order, they added additional trip charges not required should they just carpet my staircase for the $they already collectedFurther, when I asked about removing items from walls and closets and why this would be needed,they stated they will be sliding carpets down my walls and cannot assure me my house will not sustain some damageNone of this instills confidence to say the leastThey ask how they can resolve this case? They can refund me the $they currently have and allow me to obtain carpet from another provider as they aren't willing to guarantee quality and have changed the details of the contract by adding additional charges despite my stating I would like my original contract honoredI continue to have reservations about paying for a job in full when it has not yet been completed but was willing to bend in order to receive the desired carpet In addition, although I may be a "time consuming customer" I believe much of the public would behave in a similar fashion should they find themselves out $with no product and no service obtained Business Response / [redacted] (4000, 19, 2014/10/15) */ We have made every effort to resolve this caseWe sent the customer a selection of different carpet options to do the stairs that were mentioned in the original complaintWhen the customer called back to schedule the install she then wanted to change the order again by adding other roomsWe are willing to bend to accommodate to the customer, but we did have to charge a $trip charge to make the mile trip againThe customer then hung up on us saying that she wouldn't pay...again, this was for a different job then the staircase that we would have done for the $deposit that we have from the original orderThis has been a very confusing and time consuming customer, and we are not sure how to make her happy? It is of no fault of ours that she can not make up her mind or pay the remaining balanceWe feel it is unfair that the Revdex.com is used as a forum to send negative comments to us or make us look badAgain, we have made every effort to make the customer happy an to fulfill the complaintWe are not sure how to proceed? Consumer Response / [redacted] (3000, 21, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) While it is true Carpets did send a selection of lesser quality carpet in an attempt to match the existing carpets in my home, why was this necessary? Because they demanded payment in full prior to completing a job, before quality could be assuredThey presented to install carpet and expected payment before the job was finishedWhen I was uncomfortable with this and making phone calls to speak to someone about this, the installers left my homeIn an initial attempt at resolving this case, Carpets agreed to use a remnant they had to complete my staircase and try to match, as closely as they could, my existing carpetsAfter thinking about this in the comfort of my home and knowing I would prefer to have new carpets throughout my house, I decided to call them and see if the original order could, again, be honoredWhen I agreed to go along with paying before they completed the job and then wished to honor my original order, they added additional trip charges not required should they just carpet my staircase for the $they already collectedFurther, when I asked about removing items from walls and closets and why this would be needed,they stated they will be sliding carpets down my walls and cannot assure me my house will not sustain some damageNone of this instills confidence to say the leastThey ask how they can resolve this case? They can refund me the $they currently have and allow me to obtain carpet from another provider as they aren't willing to guarantee quality and have changed the details of the contract by adding additional charges despite my stating I would like my original contract honoredI continue to have reservations about paying for a job in full when it has not yet been completed but was willing to bend in order to receive the desired carpet In addition, although I may be a "time consuming customer" I believe much of the public would behave in a similar fashion should they find themselves out $with no product and no service obtained Business Response / [redacted] (2000, 36, 2014/12/01) */ Hi [redacted] , I just wanted to say thank you for assisting me with the carpet install from carpetsThey placed the carpet last week and did a BEAUTIFUL job and I'm extremely pleased with the purchase and the installers that showed upThey were very polite and instilled confidence and did great workThank you again for helping me and Happy Thanksgiving! [redacted]
I am rejecting this response because:The owner is NOT telling the truth The sink had rust upon installation that was covered in dust.I have spent way too much time with a company that is dishonest.Please post my information for other consumers to read so they realize what they would be dealing with should they choose to do business with his company
I had a positive experience with Carpets from sales through installation Install was to be completed in two days prior to the Thanksgiving Holiday Not only was it done before the holiday but they sent in extra installers and completed install in one day I thought the price was fair and carpet was of good quality I would endorse Carpets to friends and neighbors Troy
We hired 651Carpets after sales person Robert had visited our house and was able to quote us and confirm that his bid was comparable to the other bid(s) we were sharingQuoted was vinyl floor planking, carpeting and granite countertops 9/4/ Crew was supposed to start at 9am-930amDid not showI called Amanda who said she needed talk to the granite manager Was told they had car trouble but did not communicate it They arrived around 12:45pm that dayThat day, the main piece of granite was broke by the workers The quality of other material installed was not goodThe thickness of the granite was also questioned as we are not the experts but it appeared thinEspecially when having a large island with an overhang My wife tried to communicate with workers but there was a language barrier and no one available by phone to discuss The work is not acceptable and we have communicated The sales person felt we were buying based on price and quoted us a lighter product withou
No communication, poor work n customer service, demaged items n missing parts
I contracted with carpets for granite installation Dec8, I keep calling but no one calls back about starting the jobApparently the granite was special orderThey won't answer their phones or call back from messages leftI paid a down payment
I purchased granite counter tops with their salesman Robert [redacted] on Friday, March 16th, I was VERY CLEAR that if they could not get the counter tops installed by the end of March, I wanted a refund of the $I put down and to hold off until later in the year as I have a hectic travel schedule I was told "no problem." The required install date was written on the contract and agreed to be March 23rd March 21st I get a call from Max the installer wanting to schedule but he claims he can't install until mid to late April I told him what my agreement with Robert was and he agreed to call me back No call back I called & texted Robert the next day, no call back The following day I tried both Max and Robert Again no call backs I then called my credit card company to have the charges reversed, sensing that this company was no on the up and up produced a copy of the agreement and had to reverse the charges because, I am told, they responded and are required t
I purchased granite counter tops with their salesman Robert [redacted] on Friday, March 16th, I was VERY CLEAR that if they could not get the counter tops installed by the end of March, I wanted a refund of the $I put down and to hold off until later in the year as I have a hectic travel schedule I was told "no problem." The required install date was written on the contract and agreed to be March 23rd March 21st I get a call from Max the installer wanting to schedule but he claims he can't install until mid to late April I told him what my agreement with Robert was and he agreed to call me back No call back I called & texted Robert the next day, no call back The following day I tried both Max and Robert Again no call backs I then called my credit card company to have the charges reversed, sensing that this company was no on the up and up produced a copy of the agreement and had to reverse the charges because, I am told, they responded and are required t
We decided to go with 651CARPETS for completing our entire lower level of our townhome Went with carpet in the living room, and LVP throughout the rest of the downstairs We were actually charged for the completed project and I had my first bill before even being called with scheduling a time or starting Should have realized that was a problem from the get go We were called the night before the first of two days scheduled for the project and were told someone would be there from 8-to start My wife took a day off for that day, as I would for the next When no one showed up or called by 11am, she called and was informed they were just going to rush through it and do it all the next day Huh? I was assured everything was going to be completed then, but never was After starting to tear out the sheet vinyl, the two man crew decided they did not want to do it, although I paid for it We would have just kept it, and just got the carpeting in the living room, but they already
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ While we are sorry to hear that the customer is not totally satisfied with the granite countertops, we stand firm that they have received exactly what they were shown, signed ofor, approved, and paid forWe only sell one thickness of granite counters and our sales staff only carry one thickness of granite samplesThe customer knew this was the product that was going to be installed and that the price was reflective of thisOur signed contract shows clearly that it is "2cm" granite that was purchasedThere is no issue with quality of the product eitherWe offer a great product that is very high quality and beautifulWe have many happy customers every day we install this exact same graniteRegardless, this granite was brought into nthe home of the customer and the customer accepted the product to get installed the day of installIt was not until after the project was complete and a few days later that the customer had a complaint about the productWe helped this customer in many ways from an expedited installation date to the rock bottom pricing that was offered Our granite is not a sealed product, but we do offer this at an additional costThis is a very simple process that must be done to all granite products and is as easy as washing your windowsWe recommend buying the sealer at any home improvement store and putting it on every 6-monthsAgain, this is procedure At this point there is no way to give any discount or reimbursementWe have installed the product that was chosen and signed off on in a quality mannerIf there was an issue with the install we can come out and make any needed repairs? Again, this is the exact product that the customer chose, had in their hands, approved day of install, and paid forThank you again for your business-