2 Young Studs Moving

Please ask your daughter to contact me since she was our customer, and the person who entered into an agreement with the company.  She was also the only person present at the move.  I will be happy to reimburse her according to our dam age policies.  Thank you.

The service was provided and completed as promised.  A contract that is in black and white was signed off on 4 times prior to the start of the job.  The customer issued a check for $1550 and it got returned for insufficient funds, hence the customer is trying to now renegotiate the original contract.

The person filing this complaint is not our customer and has never hire or used our service.  Her daughter hired us and we have already responded to her concerns and addressed them accordingly.  Our actual customer is happy with the service and any issues that may have arose during her...

move were already resolved amicably without being disputed.  Please dispose of this complaint since this person never hired us for a move, never had a contract with 2 Young Studs, and never paid for any moving services with our company.  This complaint shall be deemed out of purview by the Revdex.com as a result of this person never using our company.   If our actual customer still has issues to work out I will gladly speak to her again and address the situation with her.

Complaint: [redacted]
I am rejecting this response because: It was my belongings that they moved and my ex husband and I paid for the move.  My daughter is not happy about the rips in my couch.  She asked me to handle it since basically it was my things.
Sincerely,
[redacted]

Used this company to move from Fairfield county to Boston and was very pleased.
Jordan and Yuri were my movers and they were incredibly courteous, respectful, and efficient. They went above and beyond to make sure all of my items were placed exactly where I wanted them to be.
A great overall experience.

Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] ignores the fact that the worst damage happened BEFORE ITEMS WERE LOADED AND WAS DUE TO NEGLIGENCE, such as placing drawers with metal runners on the bare coffee table which is now gouged in the center and has long scratches in several other places, carrying a shelf dangling from another part of my desk (that fell off and damaged the desk) and other similar negligence.  The rod for my quilt rack is missing.  The back of my sofa was torn in two places when the men tried to close the [redacted] door, pushing down on the sofa.  Other items were also damaged before loading. This didn't happen in the [redacted] during transit.  I would hope that this is not Mr. [redacted]' normal standard. 
I was standing with the workers when they finished loading.  They did not send a photo to Mr. [redacted] in my presence, so I am not sure on what basis he approved the haphazard loading.  I had to add padding between some items after they left because they left my sofa next to items that were not secure and could roll into its wood legs.  Other padding I provided was not used at all. In fact, I had to remind the men several times to use moving and other blankets to protect my furniture.  They needed much more supervision than I could or should have had to provide.  They also wasted time arguing with each other about the best way to load.  A lot of this could have been prevented if they had loaded boxes to the top, making more room for furniture. Some boxes could also have been placed under furniture, both stabilizing the boxes and the furniture.
In addition, Mr. [redacted] resorts to personal innuendo, slander and libel, calling me "hard to please" and other similar comments.  I noticed that Mr. [redacted] did the same with others who complained to the Revdex.com when I read reviews on the Revdex.com website.  It appears that any customer who expects quality service and does not get it is "difficult." Meanwhile, Mr. [redacted] displays an "A+" rating from the Revdex.com on his website. 
Mr. [redacted]' offer was inadequate based on the damage.  He seems to have pulled a number out of the air and decided that amount is reasonable.  He did not personally see the damage nor ask his staff about it at the time, when I called him to tell him they had damaged items that were not yet loaded.  I also sent photos at that time, which were fairly low resolution and did not show the full extent of the damage.  Mr. [redacted] has dismissed this serious damage to my belongings as "insignificant" in communication with me. Yet the coffee table cannot be repaired for less than several hundred dollars and the sofa needs professional repair as well. Both items were in excellent condition before this.
Furthermore, Mr. [redacted] own men said that "this was a bad move," refused a tip because they felt their work was substandard and stated that they hoped they would not be fired.  If you were to speak with these men, [redacted] and [redacted], I suspect they would tell you the same.  
Finally, the men who unloaded for me literally gasped and stated that they would never load as the men from 2 Young Studs did. They moved other furniture for me and several times for other family members with no damage at all, not even a tiny scratch. 
I have been advised to sue Mr. [redacted], but I am still hopeful that we can settle at a reasonable amount without a lawsuit.
Sincerely,
[redacted]

I had two moves to make, one from my rental house to my new home in Branford, and a second move from a West Haven Storage unit to the house. Jordan and Carlos, my two young studs, arrived early this morning and plowed through the project exactly as I asked them to do. I would recommend them and use them again without qualification. Since you only pay for the time you need it is very cost effective.
The only thing I would ask them to do differently would be to let customers know that final payment must be in cash or check. The deposit was very easy since I did it on-line with [redacted] (you can also use a credit card.) But I assumed the final payment would be the same.
2 Young Studs is a great service. If you have a moving job it's hard to imagine a better way to get it done.

Complaint: [redacted]
I am rejecting this response because: This matter remains unresolved and will likely never be resolved to my satisfaction. However, on 6/23/2016 I agreed to pay the business the sums demanded in order to avoid further unpleasantness. The business has agreed to the payment terms in writing to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I stopped payment on the check in question because of the unsatisfactory outcome of the job. This is not an attempt to renegotiate the contract, rather, it is an attempt to hold this supplier accountable for the failure to perform the promised services in a satisfactory manner. I have not suggested that I would not pay anything further. I am asking that I not pay for the additional time required to do the move because of the suppliers incompetance. I made a fair offer to resolve this and this business responded to me by email with threats of civil and criminal procedings. I would have been open to further discussion had there not been the attemps to coerce and intimidate. At this point, this complaint remains unresolved.
 
Sincerely,
Lynette Rossano

Our movers Jordan and Nick were not only careful and strong, they were pleasant.and had a great sense of humor. They met each challenge with a " no problem". They were well mannered, trustworthy and hardworking, going the extra mile to make sure all our furniture was moved in perfect condition.

Hello, I am not sure what you would like me to do regarding this notice. We loaded the [redacted] based on our professional standards and didn't deviate from the norm.  I received pictures of how it was packed and I approve based on our company's practices.  I considered what was broken or...

damaged and I offered a very reasonable amount for reimbursement but the customer was not satisfied.   Per our website, we are in no way liable for items that are damaged once they are placed in the [redacted] or rental truck since we are not transporting the items from that point on.  The items are no longer in our Care Custody or Control once they are shipped across the country.  This customer has proven to be particularly difficult and I would even consider her communication with me to be borderline harassment.  She contacted me a dozen times on a holiday and has been contacting me regularly for several months.  We have policies in place for a reason, and we write them in black and white on our website.  We also offer insurance through a broker which the customer did not choose to purchase.  This job was no different from any other job thst we perform.   There was minor damage to two pieces and we offered to refund her accordingly and approrpiately.  We did nothing wrong, we showed up on time, worked the job, and charged exactly the same rates that are published in black and white on our website.  The refund was more than reasonable given the damage that actually occurred as a result of our movers.  This move was typical of what we do everyday and we are in fact experts
in this field.   I appreciate your concern, but please consider closing
your file since we have acted ethically and fairly throughout this whole
process.  Some customers have unrealistic expectations or are just
simply impossible to please. Thank you,
[redacted]Owner 2 Young Studs Moving

Complaint: [redacted]
I am rejecting this response because: the ONLY reason the move took 3.5 hours is because we did most of the work. And you did not quote me 4-5 hours. Please see the email I sent you after our phone conversation, where you quoted me 3 hours (below).
Hi [redacted],
Thank you for taking the time to speak with me today. I have received all of the moving quotes requested and have decided that your company is the best option for our move. As discussed, I am basing the price on the information you gave me of $130/hour, with a $40 travel fee which will be waived if the job requires 3+ hours to complete, and the full cost will be around $390 for a 3 hour job using two movers. I have placed a deposit for the date of April 1 via your website (receipt below), and understand that the move will be taking place in the afternoon, based on the availability of your crew.
Sincerely,
[redacted]

On recommendation from a coworker, my wife and I hired three movers to help us move out of our home in June, along with two of their trucks. When Jordan, Alex, and Jordan arrived, they immediately started organizing, prioritizing, and planning the order and placement of each box. 3-4 hours later they had emptied a 3 bedroom home and basement, while making 50 yard trips between our front door and their trucks.
We were impressed enough that we specifically requested they be the ones to move us into our new home a few weeks later. And these guys did just as good a job moving us in as they did moving us out. Despite being bounced around in the back of a truck for the better part of an hour, none of our possessions suffered anything worse than scratches. The guys were even thoughtful enough to put our boxes of dishes and glasses in the cab with them. Would definitely recommend!

I already said I do not have anything else to add to this discussion, I have explained everything the best I can. Thank you.

I am suing the customer and pursuing this matter criminally.

Review: I used the company 2 Young Studs to load a [redacted] for a move. The service was terrible. Several items were damaged before they were even loaded and part of one item was not in the [redacted] at all. The movers put bare metal drawer bottoms on my formerly pristine coffee table, resulting in a center gouge and four long scratches, all down to the bare wood. Part of a desk was damaged because it was carried improperly. Moving blankets and large foam that I provided were not used as they should have been (some were used, but there were leftovers. The door of the [redacted] (a rolldown) was forced down on a brocade sofa (I have photos of this and all the damage) and the sofa was torn in two places. I was injured when I tried to stop one of the movers from forcing drawers into a file cabinet. He scraped my arm approximately four inches long and two inches across. I had spoken but he was ignoring me, so I reached out since I did not want anything more broken. The men themselves said they had done "a bad move," refused a tip and said they hoped they "would not be fired." I am sending a string of emails from the owner and myself by email to [redacted]. You will note that the owner of the business denies that this damage was substantial. He has not seen the items in person, nor had he up to my last contact with him ever spoken with his men, [redacted] and [redacted], about the move. In fact in a phone call, he stated that perhaps they needed to be retrained and disciplined. I asked how that would help me. He offered $150 for all the damage, which includes virtually every piece of case goods I own, due to improper handling and packing. This amount will not pay for professional repair or replacement of items damaged before loading, let alone the rest. To replace my coffee table with similar quality would cost at least $600. The buffet that was damaged is irreplaceable as a family heirloom from many years ago, but repairs likely are several hundred dollars if they can be done. The owner Mr. [redacted]' only response when I sent him photos of the before-move damage was to call me and ask whether his men were still at my home. Now he claims the damage was insignificant and that the sofa was not damaged. His men could set that straight, if they still remember. He did not supervise the move in person. I asked Mr. [redacted] for $600, but I now realize I should have asked for substantially more. He has claimed that I should have bought his insurance, but in fact, the pre-loading damage was due to negligence, for which he surely is wise enough to have insurance. He refused and would not negotiate. He did refund $70 when I contested it with my credit card company, but that was due to the men using excessive time because they partially unloaded the [redacted] three times to fit only 3 rooms of furniture into it (the [redacted] is said to hold up to 4 rooms of furniture). Had they packed boxes correctly and up to the top, they would have had room for everything, including items I had to leave behind because of their inexpert and sloppy packing. They also packed two lamp shades clearly marked "Fragile, pack on top only" on the bottom of a stack. The men who unloaded for me were appalled. I have a witness to that exchange. Mr. [redacted] also refused to tell me how to file a formal claim with his company. All our communication initiated by me since the move has been by email. When he called me on 12-24, he was rude and impolite and I had to tell him I was hanging up and then did so.Desired Settlement: I am seeking reimbursement for damage to my items that were damaged before packing in the [redacted] and for those that were damaged due to inappropriate handling and packing. I am seeking additional reimbursement for the injury to my arm, which caused pain and suffering for two weeks. Mr. [redacted] has a photo of that injury that I sent when it happened.

Business

Response:

Hello, I am not sure what you would like me to do regarding this notice. We loaded the [redacted] based on our professional standards and didn't deviate from the norm. I received pictures of how it was packed and I approve based on our company's practices. I considered what was broken or damaged and I offered a very reasonable amount for reimbursement but the customer was not satisfied. Per our website, we are in no way liable for items that are damaged once they are placed in the [redacted] or rental truck since we are not transporting the items from that point on. The items are no longer in our Care Custody or Control once they are shipped across the country. This customer has proven to be particularly difficult and I would even consider her communication with me to be borderline harassment. She contacted me a dozen times on a holiday and has been contacting me regularly for several months. We have policies in place for a reason, and we write them in black and white on our website. We also offer insurance through a broker which the customer did not choose to purchase. This job was no different from any other job thst we perform. There was minor damage to two pieces and we offered to refund her accordingly and approrpiately. We did nothing wrong, we showed up on time, worked the job, and charged exactly the same rates that are published in black and white on our website. The refund was more than reasonable given the damage that actually occurred as a result of our movers. This move was typical of what we do everyday and we are in fact experts

in this field. I appreciate your concern, but please consider closing

your file since we have acted ethically and fairly throughout this whole

process. Some customers have unrealistic expectations or are just

simply impossible to please. Thank you,

[redacted]Owner 2 Young Studs Moving

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Mr. [redacted] ignores the fact that the worst damage happened BEFORE ITEMS WERE LOADED AND WAS DUE TO NEGLIGENCE, such as placing drawers with metal runners on the bare coffee table which is now gouged in the center and has long scratches in several other places, carrying a shelf dangling from another part of my desk (that fell off and damaged the desk) and other similar negligence. The rod for my quilt rack is missing. The back of my sofa was torn in two places when the men tried to close the [redacted] door, pushing down on the sofa. Other items were also damaged before loading. This didn't happen in the [redacted] during transit. I would hope that this is not Mr. [redacted]' normal standard.

Review: Movers were over three hours late. Broke my computer desk beyond repair. Scratched wood floors in both the home we from to the the new one. Two hours into the move we were told that they only took cash, which we were not aware of, it was Saturday at 8pm. The ATM would only let us take 500.00 cash out. We had paid the deposit with our [redacted] card so we thought credit card would be fine for remainder. When the owner found out we only had 500.00 in cash he told his employees to close the trucks and take our belongings, which the truck was half filled at the time. The owner agreed to take the 500.00 cash plus a check for 90 along with the 60.00 deposit. We were quoted the job would be done on four hours. My house was left totally a mess. Boxes everywhere. Furniture not put together. We had to pay the babysitter four hours extraDesired Settlement: Refund of our money and payment for repairs

Business

Response:

None of this is true, except for the fact that we were indeed running rather late. I already discounted the move after conversations with the customer as a result of this fact. The customer was refusing to pay for the job well before the job was even close to done. I called him and told him I would gladly take his credit card, of course he refused because he had no intention of paying from the beginning. He refused to give his credit card, claimed he wouldn't have enough cash, and straight out refused to pay. This customer had no intention to ever pay us, regardless of how the move went. It wasn't until I told the guys to lock the truck and bring his items to storage until the bill was worked out that he finally offered to pay the discounted balance. The customer received a refund/discount of 1 hour already, therefor his job cost him exactly what he was quoted initially. The desk he speaks of is made of particle board. Per our website, particle board is EXCLUDED from reimbursement (see below). The customer texted claiming we broke dishes in his boxes. We did not pack the boxes and the boxes themselves were not compromised. The boxes maintained their original integrity throughout the move and we are not liable for what the industry would call "contents unknown". Then after texting me he belligerently called my employee to threaten him physically if he didn't personally pay for the damage inside the boxes himself. I suggest that my move file a police report but he didn't want to make a big deal of it. If you search for this person's name in the [redacted] look up, there is a match for someone who was arrested twice and found guilty of burglary and larceny. I'm not suggesting this is the same person, but if it is then that explains why he is trying to scam us out of the move. Even if that person in the database is not the same as our customer, he proved to be unwilling to pay from the beginning and aggressive at different points of our interaction with him. The customer was discounted $120 for us being late. We discussed the rest of the damage at the time and I explained that particle board is excluded and we are not responsible for items in boxes unless we specifically pack them.

Review: On June 17 Two Young Studs Moving damaged my washer, and refused to provide insurance information to cover the almost $400 repair needed.

On June 17, Two Young Studs damaged my washing machine during a move into my new house. The two movers needed help from my friend to even get the machine into the house, and then proceeded to bang the machine down the basement stairs, damaging the stairs slightly, as they brought it down. It wasn't working, so I called a repair person, who discovered that one of the stabilizers was cracked and needed to be replaced. The repair person said that the movers should have installed bolts before moving the machine. I called [redacted], at 2 Young Studs, and he was rude, saying "Whatever" and yelling at me, refusing to pay the almost $400 repair cost. He spoke to the repair man, was rude to him, and then was so rude to me, and then abruptly hung up the phone after telling me it was not his fault the machine was damaged. Note please that this was the second time I had used his company in three months. My friend, who had to help them move the washer in, could testify to the rough treatment the washer received, as could the repair man.Desired Settlement: I want Two Young Studs moving to cover the cost of the house call and repair of the machine.

Business

Response:

Business Response /* (1000, 5, 2013/06/26) */

My assistant [redacted] received a call from a man angry demanding we pay for the washer. He wasn't our customer, instead, he was the service technician that our customer hired. He said the washer and drier broke because it was moved without the bolts that stabilize the suspension. No one told the movers about the bolts. [redacted] asked the repair man if the customer was aware that bolts needed to be installed prior to the move. He said that she was not aware the bolts needed to be installed and that we should have read the manual before moving it because this drier cant be moved under any circumstance without the stabilizing bolts. the customer did not know that, she obviously didnt read the manual either, and thus, did not bring to this our attention. we moved the washer/drier combo just like we would any other washer drier combo. after being talked down to and practically yelled at by the service repair man, she referred the call over to me. immediately the service repair man gets on the phone with me and starts demanding to me that I pay for the service repair call. I asked the same questions that shaina presented. were the bolts installed? were the bolts present? did the customer know that the bolts needed to be installed prior to moving them? He basically said it wasn't the customers responsibility to know anything about the product that she purchased and owns and that it was our responsibility to read the manual instead. perhaps the technician was trying to pass [redacted] onto us. it sounds like he should have informed the customer about the bolts when it was originally installed. all we did was move a very heavy piece just like we normally would. the customer supervised us the whole time and made no mention whatsoever about installing bolts. that is not our responsibility. the customer didn't install bolts or read the manual, the services technician didn't inform the customer that special bolts were needed, and no one made any mention to that to us. When [redacted] finally got on the phone she was saying how its my fault over and and over again. She kept saying "listen dude, I used you twice now and you're going to pay my $400 bill". No way. I am not paying for the bill, we are not liable in any sense. the bolts should have been installed and it's not the movers responsibility especially if we didn't even know the bolts existed. just because she had a thug technician call and try to bully/intimidate me and my assistant doesn't mean I am more likely to pay for something that isn't our fault or responsibility. the technician said the damage would happen no matter what anytime it was moved without the stabilization bolts. the customer never asked us once to install any bolts. never gave special instructions. we carried it the same way we've carried hundreds of other washer/driers over the last 10 years. maybe we never ran into a problem with an other customer's machines because they thought enough to install the proper pieces, just a thought. as for the floor, that is false. shes trying to claim the floors are damage to justify that the machine was slammed down, which it wasn't. yes, I hung up on her because her and her technician were belligerent. hopefully [redacted] will be more accountable for her own oversight going forward.

Consumer Response /* (3000, 7, 2013/06/27) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Professional movers were hired to move my washer and dryer. They banged the washer through the door and down the stairs, using nothing to hold it. They should have used straps - instead, the mover said to me - "Sorry, we have to get this down the stairs and we are gouging your stairs." A professional moving company would A) know that front load washers need to be treated with delicacy, just like any computerized system and B) would use straps to hold the washer to prevent it from slipping and sliding and gouging the stairs. The washer was damaged not because of bolts or no bolts, but because the movers did not carry the washer down the stairs, but let it slide and bang down. They also required the assistance of my neighbor to get the washer in the door; again, because they didn't use proper handling. In response to the comments above, I was totally polite, as was the repairman. [redacted] was literally yelling at me on the phone, refusing to pay without hearing the description of the problem. Movers have insurances in case property is damaged. I was really distressed to have [redacted] yelling at me on the phone, since I was speaking calmly and asking him questions. He said "Whatever" in a snide and disrespectful tone and then proceeded to yell. I had him on speaker phone, and the repairman was horrified by his manner, but unsurprised. The repairman told me that most companies will do whatever they can not to pay, because they have a deductible and they don't want to pay out of pocket. The final cost of the repair of my Whirlpool Duet machine was $380.00. There was also damage to my brand new stairs, which had been installed just a week before, and gouges in the wall. I am happy to provide photographic evidence. I continue to be distressed by the rudeness with which I was treated, and the disrespectful, angry tones that [redacted] took with me.

Business Response /* (4000, 9, 2013/06/28) */

My position does not change. The washer/drier wad handled properly and was not slammed down. The technician said the damage was solely due to the bolts not being installed. The movers did not have knowledge of or access to the bolts, and it is not our responsibility to make sure the proper parts were installed in the washer that the customer owned. I will not be submitting an insurance claim, and I will not be compensating [redacted] out of pocket for something that we are not liable for. Please feel free to close this case as I am not in a position to negotiate. It's not our fault that the customer was not familiar with her own property.

Business Response /* (4000, 12, 2013/06/28) */

I would like to forward this complaint to the person who is originally responsible for installing the washer and drier. That person didn't tell or show [redacted] about the stabilizing bolts and how to use them. I believe the technician should be liable, not just the person who picked up and moved it. Please file this Revdex.com report with that individual or consort as they should have taken more care at the initial installation.

Consumer Response /* (4200, 16, 2013/07/03) */

(The consumer indicated he/she DID NOT accept the response from the business.)

This is an absurd allegation. Not only did I fully pay the movers, but I tipped as much as I could both times.

I have more photos of damage to the wall. I am really confused why you are refusing to accept responsibility. The brand new stairs were damaged when the movers banged the washer down the stairs. I don't have a back porch, so not sure what you are talking about. I do, however, have a receipt for the brand new stairs and the wall, which was installed on May 30, and which I forwarded to you. I am not asking you to compensate me for the damage to the walls and stairs. I am providing information about the walls and stairs as evidence of the damage that was done, which caused the washer to be damaged. I am asking you to pay for the $376 that I had to pay to have my washer fixed, because your movers damaged it. That is fair and reasonable.

Business Response /* (4000, 20, 2013/07/04) */

Sounds like this case should be closed. Per above [redacted] is not looking to receive damage for the walls or stairs. She is only looking to receive damage to the washer. Again, the technician called and said that every time the unit is moved it must have the stabilizer bolts installed, no matter what. We are not liable for the stabilizer bolts as we were not the original technician who installed the unit. There was also no mention of the bolts to us on the day of the move. The technician very clearly stated more than once that [redacted], the owner of the machine, was NOT aware that the bolts needed to be installed either. If the owner of the unit is unaware, how does anyone expect the movers to be aware? We are not liable for te washer/drier. We moved the unit per te instruction and supervision of our customer, nothing was taken into our own hands. I am not in a position to bend on this as we are certainly not liable for the damage that happened to the unit. Per my original email, my offer has not, and will not change. We will not pay for something we have no control over and will not be negotiating further. Thank you

Consumer Response /* (4200, 23, 2013/07/08) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The damage to stairs SHOWS how the washer was damaged. How would you propose to fix my stairs or walls? If you'd like to cover that as well, that would be great. However, I think the fact that the brand new stairs were damaged when the washer was banged up going down the stairs clearly demonstrates negligence on the part of the movers. As I said, six different moving companies said they would use a strap or a dolly to get a washer down stairs, not just rely on the guys letting it bang down each step, as is what happened. Your story changes every time in an effort to divert blame, for example, accusing me of not paying the bill, when in fact I paid the bill, tipped generously, and provided beverages for the movers, as well as a place for them to rest. Just cover the cost of the repair, please. It is your responsibility, since the movers caused the damage.

Consumer Response /* (-5, 24, 2013/07/08) */

From: [redacted] [mailto:[redacted]@gmail.com]

Sent: Monday, July 08, XXXX X:XX PM

To: Maureen Shea

Subject: Re: XXXXXXXX

Hi Maureen,

I don't think I ever signed a written contract, but I will forward all the email correspondence I had with [redacted] to you right now.

[redacted] (not Linda! :-) )

On Mon, Jul 8, 2013 at 1:05 PM, Maureen Shea wrote:

Good Afternoon [redacted],

Can you please send me any written documentation that you have regarding this case.

I am having my supervisor look over the case and we need as much information as possible

to rectify this complaint.

Thank you,

Review: This was by far, one of the worst moving experiences of my life and I have moved over 10 times. I don't ask for a lot from movers but this was ridiculous. I hired 3 movers to move our 3 bed house. Of course we pay by the hour so they were taking their sweet time. I moved nearly the same amount of furniture 1 year ago with 2 movers and it took a total of 4 hours. This group of 3 studs took 6 hours. Here are my complaints: Firstly, it was the first move of the day, scheduled to arrive at 7am, but the movers did not get there until 7:45. After the painfully slow load, they drove their truck to our new location and got lost on the way. We drove out of the old house 10 minutes after they left and got to the destination over 20 minutes before them. It was 2 miles away. how does it take 30 minutes to drive 2 miles. Then, we found 2 broken bookshelves, a dropped and broken ping-pong table and a broken desk several hundred dollars to replace. On top of all of this, the movers put large gashes on the wall of our previous house leaving our old landlord furious and threatening to bill us for the repairs. THEN, I called the manager [redacted] to inform him of my displeasure. He proceeds to call me a liar and insults my wife and then hangs up the phone on me. I politely call back stating "the line must have dropped" and he said, "no, I hung up on you! I don't want to deal with liars and hung up again". He would not even talk with me! So he told his men to grab all our furniture put it back in the truck and take it back to our old house and dump it in the front yard. Who does that! The owner said he would refund us our deposit (which of course he never did). We had to bribe the movers 600$ to have them finish the job. And then we had to buy new furniture and pay to get repairs of the wall damage. All in all, we lost over a thousand dollars on a 2 mile move, got insulted and mistreated and had to rely on bribes to get our furniture back to our house.Desired Settlement: The owner told us that he would refund our deposit which he never did.

Business

Response:

I felt the customer was being disrespectful toward my workers and accusing them of things that simply were not true. The gentlemen assigned to the job called me during the move and said the customer was talking down to them at the move and simply being extremely rude Then the customer called me directly and the same attitude carried over on the phone. It is ultimately my option to refuse business if I please, and for the sake of my workers and the way they were being treated, I did not feel the need to continue this business and requested that my workers return their things. I offered to refund them their deposit as well only as a result of us leaving, but then the customer wanted us to stay and continue the job at a discounted rate, and my crew did. It was an unfortunate situation and we are aware that we cannot please everyone. We strive for the best customer service that we can give, but I will not put my workers in bad situations where they are mistreated. We have had great customer relations in the past and will continue to do so.

In summary, there was a disagreement between the customer and me and I interpreted the customer's approach to my men and me offensive and unnecessary. As a result, I asked the guys to stop working and return the customer's items. I offered to refund the deposit because we intended to leave the job. I only offered a refund of the deposit under the assumption we were actually leaving and work would not be completed in its entirety. However, the customer talked separately with the movers and ultimately convinced them to stay and they finished the job. Therefore, since the intent was only to refund the deposit if we left, there was no need to refund the deposit since the work was indeed performed all the way through until the job was completed. The customer negotiated a 30% discount off of what he should have been charged. He paid $600 total when the regular rates would have come to $900 for the 3 man crew with the truck. I consider this 30% discount more than adequate considering the circumstances and we are not in a position to refund his deposit since the intent was only to refund the deposit as a result of the gentlemen leaving the job before the customer wanted us to.

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Review: On Friday, January 8th, 2016, my daughter met the movers at my parents home to move my belongings that she will be using in her new apartment. While there, the movers ripped my couch in three places and pulled a light fixture out of the wall. My daughter became very nervous and called me to ask what she should do. Being that it was my belongings and I was paying for the move, I told her I would call. After leaving messages and calling back again, I spoke with Chris who stated he was the owner. I explained the situation and he immediately became rude and very condescending. He continually stated none of this was a problem, I was making the problem and he would replace the lightbulb. I restated the fixture was hanging by it's wire, the bulb was not the problem, again he was rude. He offered to have a friend repair the damage but because I could not tell him his friend could repair the light, he became even more rude, stating he was giving me the options to solving the problem but I was not working with him. I explained I did not own the house and needed to explain what happened to my sister who is power of attorney to my parent's estate to get her approval. I also asked if his friend was a credited and licensed electrician. He stated he was and I told him I would contact my sister. I then asked about the tears in my couch and he stated there was a clause in the contract. I asked him to explain further but he stated I was rude and he didn't even know why he was talking to me when my daughter hired him. I informed him that it was my belongings he was moving and that I was paying for the move so I had every right to speak to him. I told him I would be filing a claim with the Revdex.com to which he laughed and told me to, "go ahead." He hung up and called my daughter and asked that I not call him again and then called his movers and proceeded to yell and threaten his workers while my daughter was there. My sister gave us the ok to have the light fixture repaired by his electrician but I feel he should be held accountable for ripping my couch since the rips are very visible and one is rather a good size and will need to be repaired.Desired Settlement: I feel I should be compensated for my couch being damaged.

Business

Response:

The person filing this complaint is not our customer and has never hire or used our service. Her daughter hired us and we have already responded to her concerns and addressed them accordingly. Our actual customer is happy with the service and any issues that may have arose during her move were already resolved amicably without being disputed. Please dispose of this complaint since this person never hired us for a move, never had a contract with 2 Young Studs, and never paid for any moving services with our company. This complaint shall be deemed out of purview by the Revdex.com as a result of this person never using our company. If our actual customer still has issues to work out I will gladly speak to her again and address the situation with her.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It was my belongings that they moved and my ex husband and I paid for the move. My daughter is not happy about the rips in my couch. She asked me to handle it since basically it was my things.

Sincerely,

Business

Response:

Please ask your daughter to contact me since she was our customer, and the person who entered into an agreement with the company. She was also the only person present at the move. I will be happy to reimburse her according to our dam age policies. Thank you.