2 Young Studs Moving

I felt the customer was being disrespectful toward my workers and accusing them of things that simply were not true. The gentlemen assigned to the job called me during the move and said the customer was talking down to them at the move and simply being extremely rude Then the
customer called me directly and the same attitude carried over on the phone. It is ultimately my option to refuse business if I please, and for the sake of my workers and the way they were being treated, I did not feel the need to continue this business and requested that my workers return their thingsI offered to refund them their deposit as well only as a result of us leaving, but then the customer wanted us to stay and continue the job at a discounted rate, and my crew didIt was an unfortunate situation and we are aware that we cannot please everyoneWe strive for the best customer service that we can give, but I will not put my workers in bad situations where they are mistreatedWe have had great customer relations in the past and will continue to do so
In summary, there was a disagreement between the customer and me and I interpreted the customer's approach to my men and me offensive and unnecessaryAs a result, I asked the guys to stop working and return the customer's items. I offered to refund the deposit because we intended to leave the job. I only offered a refund of the deposit under the assumption we were actually leaving and work would not be completed in its entirety. However, the customer talked separately with the movers and ultimately convinced them to stay and they finished the job. Therefore, since the intent was only to refund the deposit if we left, there was no need to refund the deposit since the work was indeed performed all the way through until the job was completed. The customer negotiated a 30% discount off of what he should have been charged. He paid $total when the regular rates would have come to $for the man crew with the truck. I consider this 30% discount more than adequate considering the circumstances and we are not in a position to refund his deposit since the intent was only to refund the deposit as a result of the gentlemen leaving the job before the customer wanted us to
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I quoted over the phone 4-hours, which would be oir expectation for a bedroom apartment with extra storage The customer insisted it would take less time I said she would only be charged for time that she actually used Please let me know how I can upload an audio file of original conversation if it's needed

Complaint: ***
I am rejecting this response because:
On May 2, I contracted with the above mentioned moving company to perform a residential move from a house in *** CT to a house in *** *** CT on June 1, At that time, I described in detail to the company owner, Chris, the size and scope of the work required, including the size of the house I was leaving and the extent of the contents to be moved, as well as letting him know that approximately 1/to 1/of our possesions needed to be taken to a storage facility a few miles from my new homeI had completed all of the packing for the move prior to the movers arival, thus the job only required loading and unloadingOn June 1, the movers arrived in two small moving trucksAt the outset I expressed concern about whether all of my posessions would fit into the trucksAlso at the time of their arrival, I was presented with a contract to sign that outlined the hourly rate and cost of insuranceThe hourly rate did not reflect the discount I was promised when I contracted for the moveThe company had offered a promotion if the job was booked online (which I did) reducing the hourly rate to $per hourThe rate identified in the contract was $per hourI signed off on the higher rate because, at that point I needed to get the move done and the movers would not commence work until the contract was signedApproximately hours in to the move, the movers informed me that both trucks were full and that the remaining items would not fit into the trucksThe remaining items constituted approximately 1/to 1/of the contents of the houseI was told that the resolution was that another crew would be sent at 5:that evening to complete the move, and I would be charged a discounted rateAt this time I strenousely objected to the situationI had committed to my landlord that I would be out of the house by pm on June so that they could take possession of their property at that timeThe delay created tremendous inconvenience and stress for myself and my landlordAlso, regardless of the discounted rate, the additional time I was being charged for to fill the additional trucks and transport them to my new home far exceeded the time the job should have taken had the mover had the appropriate size truck for the jobThe first crew left my old house at approximately pm and I left with them and met them at the new houseThey unloaded at the new home and I wrote them a check for $1,in payment for the 1st part of the job as determined based on the rate of $per hourMy wife remained at the old house to await the second crew who arrived by 5:pm in trucks of the same inadequate sizeAbout halfway through the second phase of the move the new crew also expressed concern about whether everything would fit in the trucksThe load time for both parts of the move, because the movers were attempting to fit a lot of stuff in a too small space exceeded anything I have experienced in the pastThe movers were not finished with the second phase of loading until 10:pmThe movers did not arrive at the new location with full trucks until approximately 11:pmAt this point the movers had to unload the remaining items going in to the new house as well as unload one of the trucks at a separate storage locationNormally the travel time between the two locations is minutesWhen they arrived at the new house the movers informed me that the delay was caused by a hole in the tire of one of the trucksThe movers told me that we would have to wait about hours for a repair truck to come and fix the tire and then we would go to storage to unload the last truckI refused to go to storage at such a late hour and let the movers know that they would have to move everything to storage the next day, amd that I would not pay for the second half of the job until it was completeI left the movers with their truck outside my home to await the repair truckThe movers returned on June 2nd at approximately 12:pmWe went to storage and they unloaded the remaining contents of the trucksThe job was complete at pmI paid the movers the additional agreed upon $for the second half of the moveOn separate occasions, (at the end of the first part of the move, when the second crew arrived that night and the following day at the storage facitility) I asked for copies of the contract I had signed, copies of the Bills of Lading for each of the trucks and receipts for my payments and was told all times by the movers that they could not provide me with these documentsThe movers didn't even know what a Bill of Lading wasTo date I have not received any of these required documentsThe scope of incompetence in relation to this move defies descriptionyears prior I moved from *** ** ** the house in *** with the exact same contents, and no more than that was moved on June 1st, 2016, in less time than it took to do this move, including the hours travel time from *** to *** Beyond the emotional toll and extreme inconvenience, I was paying a premium for unconscionably poor performance on the part of this companyAfter the first day and the delay in to a second day, I stopped payment on the first check that I wrote for $1,with the intention of disputing all of the sums paid to this company.Had the movers arrived with the appropriate trucks to complete this job in the manner that was promised there is no reason why this move should have taken more than 8-hours, particularly in light of the fact that there was no packing required on the part of the moversHad I been charged the $rate per hour promised at the time I contracted for the job, then the total charge for the services rendered should be ($x 9hrs) $1,Since have already paid $576, the remaining balance owed should be $and not the $1,the moving company is now demandingGiven the amount of grief this company caused my wife and I due to their incompetence, and the fact that at the time, Chris' definition of being cooperative and customer service oriented was seriousely remiss, I believe I would be in my rights to not pay anything furtherBut I am not looking to cheat someoneI am only seeking to pay what it should have cost had Chris done what he promised to do and in accordance with what is customarily and legally required of him and his company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the ONLY reason the move took hours is because we did most of the workAnd you did not quote me 4-hoursPlease see the email I sent you after our phone conversation, where you quoted me hours (below).Hi ***,Thank you for taking the time to speak with me todayI have received all of the moving quotes requested and have decided that your company is the best option for our moveAs discussed, I am basing the price on the information you gave me of $130/hour, with a $travel fee which will be waived if the job requires 3+ hours to complete, and the full cost will be around $for a hour job using two moversI have placed a deposit for the date of April via your website (receipt below), and understand that the move will be taking place in the afternoon, based on the availability of your crew
Sincerely,
*** ***

The job was quoted at 4-hours but actually finished in hoursUpon arriving at the house the customer signed a very simple and straight forward contract that is attached I am unclear as to why the customer's expectations are so far off, but I assume it is because she left the job
completely and did not see the guys performing their duties first hand I have nothing to offer in this scenario because the contract is in black and white and it is very straight forward We did not deviate at all from how we operate on a day to day basis

Please close this complaint This customer is makin a complaint for the first time several MONTHS after her move date She has never contacted me asking for anything and is clearly looking for a free move She does not address a specific problem or a specific resolution
Please close your files as the Revdex.com is not intended as a review site in this manner

Complaint: ***
I am rejecting this response because: I stopped payment on the check in question because of the unsatisfactory outcome of the jobThis is not an attempt to renegotiate the contract, rather, it is an attempt to hold this supplier accountable for the failure to perform the promised services in a satisfactory mannerI have not suggested that I would not pay anything furtherI am asking that I not pay for the additional time required to do the move because of the suppliers incompetanceI made a fair offer to resolve this and this business responded to me by email with threats of civil and criminal procedingsI would have been open to further discussion had there not been the attemps to coerce and intimidateAt this point, this complaint remains unresolved.
Sincerely,
Lynette Rossano

Complaint: ***
I am rejecting this response because: Mr*** is not cooperating in resolving the issues This is essentially the same response he gave me directly a few months ago as well as what he gave to the *** ** *** *** He has failed to provide essential information such as how he arrived at the compensation he offered, why he does not have a formal claims form and process, why his version of events changed over time and who his liability insurance carrier is In my experience, this is not how a responsible businessman behaves when a customer is unhappy
I chose Mr***' business largely because he had an A+ rating on Revdex.com In my opinion, his business does not deserve such a favorable rating It is misleading to those who are looking for a mover but do not have anyone from whom to obtain current references This was my situation Had I been aware of Mr***' attitude, I would have chosen a different mover even if it cost a bit more.
Sincerely,
*** ***

Jordan and Carlos moved me the other dayThey were phenomenal to work with and kept me laughing during a stressful move

The customer bounced a check due to insufficient fundsIf the entire balance is not paid by the end of the week I will sue her for the entire amount of $plus another $for breach of contract, plus legal fees Then I will persue this criminally until the customer goes to jail for intend to fraud by writing a check greater than $with no funds in the account

I believe this complaint was drafted during the move before the customer and I had a chance to resolve the issue at hand I spoke to the customer and I was under the impression that the misunderstanding was addressed, she received all of her items, and the move is complete As a result
the customer indicated she would be retracting her initial complaint Please let me know if I am incorrect

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Complaint: [redacted]
I am rejecting this response because: I stopped payment on the check in question because of the unsatisfactory outcome of the jobThis is not an attempt to renegotiate the contract, rather, it is an attempt to hold this supplier accountable for the failure to perform the promised services in a satisfactory mannerI have not suggested that I would not pay anything furtherI am asking that I not pay for the additional time required to do the move because of the suppliers incompetanceI made a fair offer to resolve this and this business responded to me by email with threats of civil and criminal procedingsI would have been open to further discussion had there not been the attemps to coerce and intimidateAt this point, this complaint remains unresolved.?
Sincerely,
Lynette Rossano

The person filing this complaint is not our customer and has never hire or used our service? Her daughter hired us and we have already responded to her concerns and addressed them accordingly? Our actual customer is happy with the service and any issues that may have arose during her
move were already resolved amicably without being disputed? Please dispose of this complaint since this person never hired us for a move, never had a contract with Young Studs, and never paid for any moving services with our company? This complaint shall be deemed out of purview by the Revdex.com as a result of this person never using our company? If our actual customer still has issues to work out I will gladly speak to her again and address the situation with her.?

I am suing the customer and pursuing this matter criminally?

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Complaint: [redacted]
I am rejecting this response because: It was my belongings that they moved and my ex husband and I paid for the move? My daughter is not happy about the rips in my couch? She asked me to handle it since basically it was my things
Sincerely,
[redacted]

None of this is true, except for the fact that we were indeed running rather late.  I already discounted the move after conversations with the customer as a result of this fact.     The customer was refusing to pay for the job well before the job was even close to done.  I called...

him and told him I would gladly take his credit card, of course he refused because he had no intention of paying from the beginning.  He refused to give his credit card, claimed he wouldn't have enough cash, and straight out refused to pay.  This customer had no intention to ever pay us, regardless of how the move went.  It wasn't until I told the guys to lock the truck and bring his items to storage until the bill was worked out that he finally offered to pay the discounted balance.  The customer received a refund/discount of 1 hour already, therefor his job cost him exactly what he was quoted initially.  The desk he speaks of is made of particle board.   Per our website, particle board is EXCLUDED from reimbursement (see below).  The customer texted claiming we broke dishes in his boxes.  We did not pack the boxes and the boxes themselves were not compromised.  The boxes maintained their original integrity throughout the move and we are not liable for what the industry would call "contents unknown".  Then after texting me he belligerently called my employee to threaten him physically if he didn't personally pay for the damage inside the boxes himself.   I suggest that my move file a police report but he didn't want to make a big deal of it.  If you search for this person's name in the [redacted] look up, there is a match for someone who was arrested twice and found guilty of burglary and larceny.  I'm not suggesting this is the same person, but if it is then that explains why he is trying to scam us out of the move.  Even if that person in the database is not the same as our customer, he proved to be unwilling to pay from the beginning and aggressive at different points of our interaction with him.   The customer was discounted $120 for us being late.  We discussed the rest of the damage at the time and I explained that particle board is excluded and we are not responsible for items in boxes unless we specifically pack them.  At 2 Young Studs Moving® LLC, we will reimburse our customers up to .60/lb for dropped or damaged items regardless of the intrinsic value of a specific item. This applies to items dropped by the movers, and/or damaged in transit. Particle board is excluded. Cargo insurance is available for items in transit up to $50,000 per shipment at no additional charge for full service moves but may be less depending on the actual weight of the load. Please note, Cargo insurance does not apply to damage that occurs to items on rental trucks. We will, in no way, be responsible for any property that becomes scratched, marred, or otherwise damaged once it is placed on your rental truck. The customer assumes all liability for the rental truck and the contents therein 2 Young Studs Moving® LLC also carries General Liability Insurance but you are encouraged to contact your Homeowner's Insurance representative if you seek broader coverages. Additional insurance and full replacement value can also be purchased at [redacted], an independent broker that acts separately from 2 Young Studs Moving. The company does not receive any compensation from the broker from any transaction. If the customer wishes to take out a policy it must be done at least two days prior to the move. Please allow a 2 hour window of arrival from your scheduled move time for your movers to arrive. In the event we are running late we will do our best to keep you informed. If you have questions about our policies please call us for more information

Complaint: [redacted]
I am rejecting this response because: the ONLY reason the move took 3.5 hours is because we did most of the work. And you did not quote me 4-5 hours. Please see the email I sent you after our phone conversation, where you quoted me 3 hours (below).Hi [redacted],Thank you for taking the time to speak with me today. I have received all of the moving quotes requested and have decided that your company is the best option for our move. As discussed, I am basing the price on the information you gave me of $130/hour, with a $40 travel fee which will be waived if the job requires 3+ hours to complete, and the full cost will be around $390 for a 3 hour job using two movers. I have placed a deposit for the date of April 1 via your website (receipt below), and understand that the move will be taking place in the afternoon, based on the availability of your crew.
Sincerely,
[redacted]

I believe this complaint was drafted during the move before the customer and I had a chance to resolve the issue at hand.  I spoke to the customer and I was under the impression that the misunderstanding was addressed, she received all of her items, and the move is complete.  As a result...

the customer indicated she would be retracting her initial complaint.  Please let me know if I am incorrect.

[redacted] is making things up and I do not wish to correspond with him.  The only thing that [redacted] mentioned was the broken Particle board. He did not mention the floors at the time because they didn't get damaged.  He was saying from the beginning th ay he didn't want to pay because we were late.  He then claimed he only had $400 in cash. I don't know why he keeps saying we insisted on cash only.   He and I spent a while on the phone because he wanted to use his credit card and I waneed to run his credid card as well.  When it came down to it, he refused to give his credit card number (because he had no intention of paying at all).  On the phone I offered a discount which he accepted.  The next day he threatened my movers and we are sprsing him habing to respond to the police via an official complaint.  He also received an additional $70 refund from [redacted] because he initiated a chargeback.  I am not offering any additional discounts.  End of discussion.

Ms [redacted] accuses me of not having any basis to my desired settlement.  That is largely in part because she has not provided any basis to her actual claim.  Pictures that she used as evidence do not show any damage.  Other pictures that she claims do exist and she will send, have not surfaced yet.  I have identified the pieces that appear to have been damaged and I reimbursed her .60 per pound as stated on our website.  I was generous with my assumption on weight too.  Fact of the matter is, Ms [redacted] did not purchase additional insurance that we offer through a third, unbiased party.  Without the insurance policy in place, I cannot pay more than what is outlined on our website.  I have offered a fair amount for what can visibly be argued as actually damaged.