1&1 Internet, Inc

I've been with 1andfor several years(Customer ID: ***) They've been hosting a large number of domain names for meJust recently, I decided to drop a few namesI've done this in the pastI opted out of payment using the auto renewal feature by switching it to 'off.' I've been getting charged for these namesWhen I talked to them I had to speak with their "cancellation team" which wasn't aroundI spoke with the billing team and asked why this was happeningI'm not incompetent and know what needs to be done and how to navigate, they had no idea how to resolve thisFinally spoke with the cancellation team and was giving instruction via email with the subject heading Re: ***I returned the bulk cancellation email on March 13th and have not heard from them since to acknowledge that this is being taken care ofI do however keep getting billed from themI never sat down and taken time from my life to complain about anything till nowThese guys have horrible customer

1andcontinued to charge me for a service despite my providing them with written confirmation of cancellationThis has gone on since January
On Jan 8, I wrote to them via email, regarding their MyWebsite feature: "I have been trying to call and cancel this feature this morning but I have been transferred to one phone line that wasn't open yet and then, when I called back, I was put on hold and then my call was dropped while I was looking up my Customer IDI only agreed to sign for this feature, after one of your reps called me, and only so that you could get feedback on your product - I have NO need for a type of product like thisPlease remove this feature from my accountI do not want to receive any bills for this."
Their response was to send an email from one of their representatives, directing me to log into their website and cancelI did that and I got another email stating that they had received my request but in order to complete my request I needed call

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing attempts of this supposed account.
In order to assist you with this, we are removing your account
from collections*** *** will remove you from any list that they have,
and this will not, and has not, affected your credit. As well, we are
wiping clean the outstanding balance of $ 57.23, that you have with either ***
or 1&Internet. No more money will be owed on this account and you
will no longer be required to contact *** or 1&Internet regarding this
unfortunate situation
That being said, for your records, this account has been
canceledMoving forward, you will no longer be billed or invoiced for this
service
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

On 7/26/16, I received an invoice for contract #*** for $119.88, stating my credit card would be charged that full amount for annual billing
I called that afternoon and spoke with Joe, and requested that my contract be changed to $monthly billinghe stated he didn't know how to do the change, and put me on hold for a long timeCame back on the line, and said the entire amount would have to be billed, and I would receive a refund for months, and the monthly billing would beginMy credit card WAS charged the full amount
I called back on 7/26/16, to confirm that my refund was processed, and the representative I spoke with put me on hold for a long time, and said that in order for the billing option to be changed to monthly, she was going to escalate the matter to a second level supervisorI asked when my refund would be processed, and she said it would happen automatically, and I'd receive another updated invoice by 7/28/
I receive an email from 1and1.c

The level of customer service and the pure distained rudeness is beyond ANY company I EVER had to do business with firstI purchased a domain on 1/29/for $for a yearOn 2/22/I decided to give the company a try and get w web builder premium packageI paid for the whole year($) About a week later I get another charge for telling me I was charged for the domain name I purchased on 1/I called in and was credited for the mistakeNow today I realized I was on the wrong platform and want to change over to E-commerce platformI was told I have to pay another so after being hung up on and requesting for imaginary Supervisors which this company doesn't appear to have anyI just decided enough.h was enough and I cancelled my premium packageThey also went ahead and cancelled my domain (which was purchased separately on 1/29)I called back to tell them I paid for my domain already and I would like to keep itThis obnoxious BIG MOUTH FOOL named Jason pro

I opened a contract with 1andfor a virtual cloud serverAfter a week my account was closed without noticeI callled 1and(after my angry clients called me) and they said they didn't know why it was canceled since the department that canceled my account is on holiday

this company is the worstThey lied to me for four months about their ability to support a remote-desktop applicationThen the server got hacked - and they offered almost ZERO support while ransomeware destroyed my filesThe servers are terrible and not secureNow, it turns out this vulnerability was a 'known issue' They are garbageDont think you will save money with themYou will end up switching I would have sued them but it was too much of a distraction It actually undermines Revdex.com's credibility that this company has an A+They have negative reviews and positiveHow can that be A+? BEWARE!

I purchased a domain with 1& One week ago, I noticed my website was down due to a domain issueI contacted 1&about the issueI asked several times to speak with a supervisor regarding the issue and I was denied I was told my account was in collection To say the least, I never received an email asking for payment to renew my domain, I received no telephone callsI received no letters from this company about a renewal of my domain To date, the domain is up for saleI believe there are unethical practices being carried out by this company I need them to fix this chaos they have created

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, *** *** is way off base on his wording How dare him insinuate that my mother opened this account!
1) This WAS a fraudulent account - my mother DOES NOT own a computer or anything like one !
2) Don't tell me that no more money will be owed on this account - my mother has never sent any money to you people on this bogus account In fact, the first time we ever saw a statement was June 2014!
My advice to this company is to never, ever send another piece of mail to my mother's address I don't ever want to hear their name again!
Regards,
*** ***

Business kept separate contracts unbeknownst to users after prior cancellation of serviceEmails from this company have been considered "spam" in nature by most email clients, and have made it so any of their "attempts" to notify are intentionally designed to be ignored
They then sent it to their own in house credit collection agency to attempt to strong arm the former client for money they "owed" that they previously had no idea they were even being charged forThis is possible do to a "feature" of their site that I recently found out is called "Auto-Renew" which is non-standard in domain and hosting servicesIt WITHOUT my consent, toggled itself on and renewed a contract that was sharded off of a previously cancelled contract that they considered separate, but neglected to relay
They also go through as many obstacles as possible to make it difficult for you to have control over your accountYou cannot remove a payment methodYou have to remember a user id number instea

Dear *** ***,
We are more than happy to look into this matter for you, however, there was no
account number provided for us to properly research and assist youIn regard
to the problem that you have brought to the attention of the Revdex.com, I was not
able to find an account under your name that has an outstanding balance due to
*** as you had referenced
On the notices that you have received from *** *** ***, there is a “Creditors Account Number” that is listed. If you can please provide that to us through
this complaint, I will be able to find the account in question, and look into resolving
this unfortunate situation for you
We apologize for any inconvenience that has been caused here
Thank you
*** ***
Customer Care
1&Internet Inc.http://www.1and1.com

I have deactivated the auto-renewal this company's services on April 11th , and received confirmation via emailThe auto-renewal was set to May 7th It was a clear and simple cancellation of servicesHowever, their appears to be an ignoring the cancellation request and continued to charge my credit card, which I have disputed the charge with my credit card company Last week, I received an account delinquent notice from 1&for the services not wanted nor used

1&(Complaint)
Posted: March 21, RBPdoNotUseInternetSevices
I was charged for a service I did not request, and locked into revolving contract without my consent or authorizationWhen calling 1&internet about this, they refused to help me, and so I am reporting this company to the Revdex.com, and to every place so that this doesn't happen to many more unsuspecting people
Other online complaints state that, this company ignores their request to cancel and turns them over to a collection agency right away

They have a policy to continually bill for services on an annual basis that is automatically renewed annuallyThe consumer has days post the bill to cancel services and bill regardless if payment has been renderedSo if your payment method is out of date, you forgot about payment, their only form of reminder is an emailThey require no legitimate confirmation for an additional year if you'd like to pay for their servicesIf your payment is invalid they put you in collections for a debt you never asked forIf you finally learn of said problem, they won't even allow you to cancel services for services you never used, instead asking for the additional annual premium with no pro-rateIt's all or nothingIf you go on their website trying to cancel services is an extremely step heavy process as they probably make a substantial portion of proceeds from consumers who continually are involuntarily renewedI can't believe they're allowed to have contracts that annually self renew with

I have been trying to locate a contact number to receive assistance but always seemed to to be redirected to something that never provided me with the information I requested

Dear *** *** (Customer ID: ***), I sincerely apologize for any inconvenience associated with your account Regarding the email and voicemail that you received from me on 5/11/16, we can confirm that as of 5/10/16, our System Administrators had
restored all the emails in question to a folder named "Restored" within your email account, free of charge. Please feel free to verify that you have seen this, and received the emails that you required Along with that, due to this inconvenience I have applied a credit to your account that will cover the 2017-domain registration for: torringtontagsale.com, without any additional payment being made Moving forward, if you should require any further assistance, please feel free to contact us here in the Solutions Team, via email to: ***, or by phone to: ###-###-#### Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

Dear *** *** (Customer ID: ***), I sincerely apologize for any inconvenience associated with your account Our records indicate that one of my colleagues named Christine, located within the Outbound Retention Team, had been communicating with you
to reach an agreement and resolution regarding this matterUnfortunately, once a package has been upgraded, we do not have the ability to revert it back to an older packageI see that Christine had applied a credit of $to your account, in order for you to purchase a new SSL Certificate, and cover the first months free of chargeIt seems that you had accepted this initial offer, but after experiencing further issues with the SSL set up, you contacted our Cancellation Team, requested to set the account to be canceled on 7/1/16, and informed us that you will be transferring your domain names to another providerI apologize that we were not able to provide you with the service you requested, and retain you as a customer That being said, aside from the domain transfer information that had been sent to you, listed below are the authorization codes that you will need in order to transfer the domain names away from 1&Internet Inc *** - *** *** - *** *** - *** At this time, we are currently in the middle of processing a refund for the most recent invoice in the amount of $Along with that, due to the inconvenience caused, I am also refunding the other invoices that you have paid here in Those invoices come out to an additional $This means that you will receive a total refund of $within 3-business days, to the credit card ending in “***” Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

Dear *** *** (Customer ID # *** and # ***),
I sincerely apologize for any
inconvenience associated with these accounts
In regard to this particular matter, any services which had
still been active under your name were canceled last month when you spoke to
one of our Cancellation Team agentsOur records indicate that one of the
accounts in question was listed as “*** ***” instead of “***”All
charges associated with both of these accounts were under the *** account
of: ***,
and there had never been a charge of $processed on 10/14/Due to this,
I did an additional search finding nothing further under “*** ***”,
however, there was another account found under “*** ***”Within
this particular account (ID # ***), there was a charge of $processed
on 10/14/through the *** account of: ***
We can confirm that this account never had a cancellation request
That being said, in order to assist you, we have also
canceled this account (ID # ***), and will be issuing you a refund in the
amount of $to the *** account of: ***
Please allow 3-business days for this refund to be processedAlong with
that, we have waived the balance of $associated with Customer ID # ***
Moving forward, there are no outstanding balances, and you
will no longer be billed or invoiced for any services under either name, since all
of the accounts have been closed down
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

1&keeps charging me for services that have been canceled/terminated months ago, yet I keep receiving invoices
Multiple calls to their hotline remain unanswered (I am in an infinite customer support phone line loop at this very moment), there is no e-mail provided to message on their website
All I wanna do is finally get rid of 1&1's shady business, and their website is literally impossible to navigate in that regard, specifically build to make it impossible for customers to easily find a way to stop cancel a contract

I cancelled this service in April and they are still sending invoicesPlus, the actual product was garbage