1&1 Internet, Inc

Company billed my credit card fraudulently, using a name addres and other information that did not match my credit card dataWhen conntacted, their "fraud" department refused to reverse the fraudulent chargesI have a feeling they were actively involved in the fraud or were at least complicitI had to cancel my credit card and spend a great deal of time setting up new card numbers for my many auto pay and online accounts

Being billed for services don't haveAlso is billing a minor child, threatening to send to collections and run credit

I registered with this company on April 7th without having been given the full details prior to setting up paymentWhen my purchase was not delivered, I called customer service and they advised me that they would not deliver the services at the time that their website led me to believe, and that I had no recourse for that, so I requested to cancel my service, which I was told was completedA week later, on April 15th, the cancellation was not completed, and so I called back againI was again advised that my cancellation was completed, and this time I received an email and lost access to my control panelI still had pending charges, which did dropToday, April 27th, a new pending charge was initiatedWhen I called to request an explanation, I was transferred in circles, refused several requests to speak with a manager, interrupted and over-talked, and the last representative, Brad, hung up on me after telling me that this "isn't an issue for my manager" and that I would just

On 01/06/I ordered a product from this company, this product being a domain nameOn that date, I was charged the price that was advertised for the domain nameLater on, I believe a week or two, I was charged for extra products which I did NOT purchase from this companyI have since closed/cancelled my account and this company continues to bill me for the products which I did not purchaseThe only thing that I did purchase from this company was the domain name which was advertised to cost $They are trying to charge me $for products which I did not purchase, and did NOT agree to pay for

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing of the Website Builder Plus feature,
and your account being locked
According to our records, the Website Builder Plus feature
was canceled on the same day as the billing cycle began (4/24/14), which is
what prompted you to be invoiced in the amount of $29.97. However, that being said, with the
cancellation of the feature having been done, we refunded you the $charge,
which you physically received back to your *** account on 5/3/The reason
that your 1&account is locked at this time, is because even though we
refunded you for the canceled feature, you still filed a *** dispute against
the initial invoice, that as referenced, had already been refundedDue to this
action and our process, your account was locked down, and the $balance
was reapplied to your account
In order to assist you with this particular matter, we will waive
the disputed balance of $29.97, and your account will be unlocked shortly
There will be no further invoices generated for this feature since it is no
longer activeYour next hosting package invoice will generate on 3/23/
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

This company has the worst customer service I have ever encountered as a professional Entertainer I was lied to on several occasions which I have recordings of (you know for my training purposes.) I asked on several occasions to speak with a manager or supervisor only to be put on hold as if they were looking for a supervisor and then only to be giving to another customer service agent.....I guess they think we are all stupid and don't know that trick, it wasn't until one of the second customer service agents let it slip when she said she couldn't do something I was asking for because she wasn't a supervisor which then I was like oh that's strange because I ask for a supervisor was put on hold for several minutes to locate a supervisor and when you came on you claimed yourself as a supervisor yet now you basically just told me that you scam me This entire site is a scam and I will do everything in my power along with my agent, my manager and my agency's entertainment lawyer to bring fraud charges against this company as well as reporting them to the Revdex.com I will recommend anyone looking for services like they offer to look else where because they have frauds and liars who work there and real management who never gets back with their consumers/patrons to resolve issues

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of this account
Regarding this matter, for the security of our customers we do
not cancel accounts via email. This is done to ensure that a Non-Account
Holder cannot maliciously cancel services that do not belong to them.
As per the correspondence that you had with my Solutions Team
yesterday, it has been confirmed with you that we have issued the cancellation
of this account, waived the outstanding balance of $69.00, and are refunding
the November (2014), December (2014), and January (2015) invoices that had been
chargedPlease allow 3-business days for a total refund of $to be
processed to the credit card ending in “2007”
Moving forward, you will no longer be billed or invoiced for
any services, since this account has been set to be canceled
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I informed + via email and phone that I wish to cancel my service when was told that it would be taken care ofmonths later I am still getting letters about billing I tried to contact them once again and was told that their cancellations department was down and that there was nothing they can doThey are not giving me an option to opt out from their service

Dear *** ***
(Customer ID # ***),
I sincerely
apologize for any inconvenience associated with the transfer of your domain to
another provider
Due to the
current status of the domain name: ***.info, even though it can be
transferred to another provider, the Auth Code is not showing up in your
Control PanelFor your records, the Auth Code is: ***
As previously mentioned, The WHOIS database already shows the change of your contact email (***@***com), so you can take the Auth Code, initiate a transfer with GoDaddy, and the transfer request email will reach you at the correct email addressAt this time, the domain is already unlocked and ready for transfer
If you need any further assistance regarding transferring
this domain name away from 1&Internet, please contact us here in the
Solutions Team via email at: [email protected]
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** *** ** * ***I sincerely apologize for any inconvenience that has been caused here. According to our records, due to the issues you had encountered with the domains in question, you canceled your account over this past weekend on Saturday,
March 21stThe previous agent that you spoke with who processed the cancellation has also cleared the balance of $that was owed for the original purchase of the domain names. In an attempt to rectify this situation, I have reached out to you via phone and email, offering to reactivate both of your domains under this account free of chargeAlong with that, I also offered to provide assistance from my Solution Team’s Domain Specialist in order to make sure the domains were pointed/worked correctly if they were to be reactivatedWe have not received a response from you regarding these offers. That being said, please understand that we do not send out or sell any of our customer’s personal informationHowever, it is possible for information such as email addresses and phone numbers to be seen publicly under *** *** records, if your domain contact information was set to public registration, instead of privateThis matter can be easily resolved by changing the domain contact information within the Control Panel of any active account, or with the assistance of our Tech Team agents over the phone per your request. Please feel free to contact us back regarding our offer to reactivate both domain names free of charge. Once more, we apologize for any inconvenience that has been caused here. Thank you. David M***
Customer Care1&Internet Inc.http://www.1and1.com

Dear *** ***, (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of your account, and the balance
being sent to collections
According to our records, this account was never canceledYou spoke with our
Cancellation Team in June of 2013, at the time, you wanted to downgrade the
MyWebsite Basic Package and keep only the domain name of: ***You
were informed that your payment details needed to be updated in order to
process the downgradeIt is notated that you stated you needed more time to
setup a new credit card, or instead add a *** account as the new payment
method, in order to then downgrade the serviceOur agents issued a courtesy,
to give you extra time, by reversing the $(months) charge which had
been invoiced a week before this particular conversation had taken placeAfter
being given those months to make the appropriate changes in regard to the
payment information so that you could downgrade the account, we were not
contacted again until January of Through that conversation, you were
informed that the downgrade did not occur due to 1¬ having been
contacted again since the June discussion, so that a downgrade could be
processedAt that time you were told once more that the payment method needed
to be updated in order to downgrade the service, and reactivate the domain: ***-international.com,
which you had canceled from Account ID #*** back on 2/22/13, at which
point the agent notated that you stated you didn’t want to update the payment
information and pay for any domainsIt is then recorded that you ended the
call afterwards
Regarding the emails that you ask to be retrieved in
relation to the domain: ***-***, there is no physical way for us
to offer these to youThe reason for this, is that any and all emails
associated with active or recently canceled accounts, are only saved within our
system for a time frame of daysSince the account (ID #***) which this
domain had been active on at one point, was canceled back on 2/22/13, we would
no longer have any email backupsThe emails in question had been deleted back
then after the day grace period, due to the account cancellation being
processed.In order to assist you with the *** matter, we are removing
your account from collections*** *** will remove you from any list that
they have, and this will not, and has not, affected your credit. As well,
we are wiping clean the outstanding balance of $ 48.92, that you have with
either *** or 1&Internet. No more money will be owed on this
account and you will no longer be required to contact *** or 1&Internet
regarding this unfortunate situation.
That being said, for your records, this account is being
canceledMoving forward, you will no longer be billed or invoiced for this
service
We apologize for any inconvenience that has been caused here
Thank you
*** ***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with
the billing and cancellation of your 1&MyWebsite Hosting package
In order to assist you with this particular matter, as per
the conversation you recently had with our Billing Agent, “***,” this is to
confirm that the account has in fact been canceled, and that we will not
dispute the Chargebacks issued with *** *** on 10/10/13, and 1/10/14.
That being said, we are refunding you a total of $
back to your credit card, for the other invoices in questionPlease allow 3-
business days for this refund to be processed.
Moving forward, you will no
longer be billed for any services with 1&Internet since this account is
no longer active
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc.http://www.1and1.com

11/26/I checked my credit card details on-line and found a $charge and then a $refund from this companyProblem is I have never been in contact with this company, everWhere did they and how did they get access to my card? Has been pending since 11/25/Will be interesting to file a grievance after it posts

company keeps charging me for service I don't have with them I called them and told them to stop and didn't called them again on 2/5/at 8:24pm had to told the agent 3+times with raising my voice and some cussing to get me to the supervisor and after like mins of saying that finally understood what I was saying and wanted me to call a different department when this has been going on for 2+ months (and as a note I am on social security disability so they r technically taking money unauthorized from a disabled person)

I have used & since and never had one bad experienceAs a matter of fact I just had an interaction with an account manger, as I wanted to change a billing from yearly to monthlyAs been my experience it was handled in one phone call and I just now received an email confirmation of the billing changeI don’t generally post reviews but I thought I would share my experience in this matter as I have seen so many bad reviewsI don’t work for the company I build websites full time and have used three other hosting companies in the past and still need to work with other hosting companies for my clients that do not host with me so I have a fairly good range of experiences with hosting companiesI have over domains but I do not use 1andfor their domains as I get them at a better price elsewhere so all I use is their hostingSince 2011, I have had over websites hosted with 1&and currently over running liveFirst pricing (stars); for the products I use, I have found that over all 1andis the same or sometimes a better deal in the long run then the othersAnd I have looked around a lot (and still do)Many features at 1&have no charge but other companies do For example something as simple as domain forwarding is free at 1&but other companies I know charge for that additionally sub domains are free at 1and (as many hosting companies provide subs for free) but I have seen (years ago) one of my clients companies charge for sub domainsSecond customer service (starts); As for the sales people, I never get calls trying to up sell me it may be as I have contracts with them, I’m not sure (note Google Ads call once a month)As far as billing again never had an issue if I need to make a change they do it and if they need to credit me they do right awayThird technical support (stars) ; Always been the best for any hosting company I have usedOver the years things have happen that I don’t understand (mostly PHP or database related)Never had issues with HTML but Word Press can be great or a nightmareI have called the tech reps for help and been on the phone way over an hour while figure out what is wrong with my product (not theirs)They have made code suggestions and gone into my database and reconfigured it as to get my site working againWhen I have worked with other hosting companies for my clients I never have had the same level of helpAnd last, sever up time (stars) ; since only one time the server went down (that I know of - I'm sure there were more), they contacted me and it happened during a switch overI do wish the servers I use were faster (stars) to get the faster server is another product that I do not wish to pay for but in general the other companies offer the same speed for the same price, I would just like to see it faster for the same priceLast I have four clients that I have recommended 1andas a hosting providerThree are still with them and one is notThe one that left is with a Webbly type company (he wanted a simple solution he could work himself without me but he hosts his email with me at 1and1)He mentioned to me that the tech people were Indian and he couldn't understand themI think the real issue was (as I know him pretty well) he didn't have an understanding of the product or what it did or how to even upload to the server which is why he is in a simple web product now the fact that the tech people had an accent was an easy outI talk to the tech people all the time without issueThat’s it I know other people may have bad interactions but I have not

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate your help in clarifying this situation
Regards,
*** ***

Dear *** *** (Customer ID # ***), I sincerely apologize for any inconvenience associated with the cancellation of this account, and the balance being sent to collections In
regard to the voicemail that I left, and the follow up email I sent, the domain name: *** had been renewed back on 2/7/16, but was not physically canceled until 3/30/16, which is why there was an outstanding balance associated with it. This email confirms that in order to assist you, we are in the process of pulling and waiving this balance from our Collections Team, as referenced to you by our Billing Team earlier todayRadius will remove you from any list that they have, and this has not, and will not affect your credit. Moving forward, you will no longer be billed or invoiced for this domain That being said, our records indicate that the domain name *** is still active under this account, however, it is set to be canceled on 10/5/16. Before we process the cancellation of this account, please confirm with us that this domain name can be terminated immediately, and all services will be deactivated for you Please feel free to contact me for additional assistance via email to: ***Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

I signed up for one year web hosting service at 1andInternet IncThey auto renewed my service for another yearI did not request auto renewal and it is hidden in Term and ConditionsI requested refund and only got partial ($our of $83.88)

A truly disingenuous and frustrating company when trying to end or cancel your contract They deliberately attempt to extend the time period through contact games to get to the next billing cycle and I am unable to speak with a human being

I made an online purchase from this company, which was a downloadable microsoft word softwarePrior to making my purchase, I ensured that I met all the requirements for the download that the company had listedAbout minutes after I made the purchase, I received a downloadable link and key code in my emailHowever, when I clicked on the link, I was taken to a screen stating that the weblink was non-existentI contacted the company to inform them of this malfunction, where they sent me another link and instructed me to re-tryI clicked on this new link, yet it was a dysfunctional link once againI contacted them again to let them know, and this time, I requested a refund for sending me a failed productHowever, instead of providing me with a refund, they attempted to send another link telling me to try againI tried once again, where it also failedI sent them another email asking for a refund due to the product not working correctlyAfter not hearing from them for hours