Yandy Lingerie and Costumes

I was told by Yandy customer service that in order to do a return I must do the following 1. Find time to go to post office and wait in the long line 2. Pay for the return out of my money 3. Once Yandy receive my item they will inspect and determine if I get money back or not.   So in other words I have  carve out time and come out of pocket and still no guarantee I get my money back. It ever occurred to you that some people do online shopping because they may have limited transportation or time?! Yandy makes it so HARD to return item that it's a waste of time and energy. Amazon will send someone to your home to pick up return and credit you your money right back. Because Amazon shows empathy towards there customers I will remain loyal to them.   Yandy opt to make it difficult to the point that it's not worth returning the item it and for that Yandy does not get my respect. It is online shopping so you know that I could not try on outfit therefore a possibility it won't fit! Why make it so hard to exchange/return you all are acting like insensitive, unemphatic  crooks.
 
Unless you all can send me a return box with label to my home so I can send item back in peace. I do not want to hear from you. Sorry can not buy a pack of curry. Take that apology and SHOVE it!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The Revdex.com should know that [redacted] proceded in filing this resolution without speaking to me first.  She left a message on Monday, 1/6/2014 at approx. 10:45am EST and I returned her call approx. the same time on 1/7/2014. She stated she only listened to one phone call (my husbands on 12/30/13 and not mine from 12/26/13). Had she listened to both calls, she would have understood why I was CALLING for an RA# vs. trying to obtain it online (computer problems on our end).  She stated I called the item I was returning a 'piece of crap', I don't recall saying that (If I did, it was out of sheer frustration with this situation) she called me 'aggressive' - aggravated would be more accurate.  She stated that cyber fraud and customer protection the reason for information only given out to the person who's name appears on the files due to the fact that …"some men are buying things for someone other than their wives"… so that if they (wives) call regarding an odd charge on their accounts, Yandy is protecting the purchaser by not giving any info…interesting…  [redacted] also stated she hadn't received the item back from me when she called me, but it arrived that day, after she replied to Revdex.com and refunded the cost of the dress and original shipping.

Do not purchase or work for yandy.com.

I am a former employe of yandy.com and all that work there are drunks and drug users. And the company allows it. If they were to drug test everyone in that wear house only few would pass. Not to mention we had a huge unknown bug problem and the supervisor had there own employees spray the place with bug spray. They were to cheap to get an professional. Who knows how many bugs they've sent out. Last but definitely not least, have the warehouse doesn't have swap coolers. Only the perffered Packers are cooked down l. While the other half sweats to death. Literally someone passed out not to long ago. That's why you should never do business with or work for yandy.com

Worst customer service I have experienced ordering online. NEVER received my package although tracking number says it was delivered. Complete hassle - waste of time. Will never buy again and wouldn't recommend in a million years to anyone.

Tell us why here...[redacted]I am sorry you are dissatisfied with your purchase. I would like

to apologize that the shoe were not delivered when you needed them on Friday

Oct 16th.     I would like to clarify at no time did

the supervisor Sara hang up on you....

 As a matter of fact you released the

call.  I have the recording of the conversation attached.  We do not stand for that kind of customer

service and take hanging up very serviously.The main issue is a misunderstanding  - your order was

shipped 2-day air, the confusion on the customer's end that shoes are shipped

from a different location.  It was stated online and on the customer's

confirmation.  The shipping cut off for shoes is much earlier than our

normal 5 PM PST shipping cut off.The shoes purchased by the customer had 11:45 am PST cut off and

her purchase was made on at October 14th 2015 - 12:28 pm PST   (8 days ago)  As a result

they would not ship until the next business day resulting in delivery being the

later.  Again we explain this but the

customer does not understand the policy.Proof of Delivery  Dear Customer,This notice serves as proof of delivery for the

shipment listed below.Tracking Number:1[redacted]Service:UPS 2nd Day Air®Weight:5.00 lbsShipped/Billed On:10/14/2015Delivered On:10/16/2015 1:59 P.M.Delivered To:[redacted]Signed By:[redacted]Left At:ResidentialThank you for giving us this opportunity to

serve you.Sincerely,UPSWe have attempted to explain the situation but the customer

continues to feel we lied and committed fraud.Mrs [redacted] has been refunded for her purchase of shoes that did

not delivery on the day she needed.  I

understand the disappointment of not receiving the red glitter flats but I

would have hoped that another pair of shoes could have been substituted instead

of missing the Halloween Holiday event for her newborn – black flats, white

sneakers or black shoes could have need used.The customer is more than welcome to return

the costumes for a refund as long as they are unworn.   I can issue a return authorization.  If the item are worn they will be returned to

customer.  That is company policy.Please note when the customer purchase the

costumes – it stated costumes can be returned for store credit only.  We will make an exception for refund on the

unworn costumes.I will wait for your reply.KikiYANDY RETURN AND EXCHANGE POLICYHalloween Return Policy - September

1st - October 31stIn order to process and deliver your

Halloween costume and accessories promptly, all purchases made between

September 1st and October 31st can be returned for store credit only. (For more

details see the respective FAQ below.)We hope you enjoy your new Yandy

merchandise, but if you are not satisfied, we will gladly help you return your

new and unworn item(s) for store credit, refund, or exchange. If you purchased

the item(s) in the last thirty (30) days, you can initiate a return online,

otherwise, please call our friendly customer service team. To begin the

process, please initiate a Return Authorization and acquire a Return

Authorization Number (RA#) by clicking the

link:www.yandy.com/returnauthorization. If you are unable to obtain a RA#

online, you must call Yandy customer service for an RA#, or, your return will

be refused upon delivery.If you have any questions or

concerns about returning an item, our friendly customer service team will be

happy to help you, please call 800-883-0860, email, or chat us.There are separate return/exchange

policies in place for Holiday items (Halloween, Christmas, Valentine’s Day).

Please see the respective FAQ’s below.In order to process and deliver your

Halloween costume and accessories promptly, all purchases made between

September 1st and October 31st can be returned for store credit onlyPlease immediately try on the main portion of your

costume to ensure it fits properly. Please do not try on any panties,

stockings or accessories until you know the costume fits properly.Due to heavy volumes at Halloween, returned costumes

can take up to 14 business days to process. Your Store Credit will not be

available until your return is processed. Store Credit can be applied to

any product we offer. Store Credit cannot be applied to an existing order.

Store Credit must be used at the time of purchase.HELPFUL TIPS:Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn conditionPlease insure any shoe returns are sent back in their original packaging. Please do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.Since our customer is responsible for return shipping fees to Yandy, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Yandy, as we can’t be responsible for any packages lost in shipment.I would simply like to

be refunded the entire $53.90 instead of the partial refund of $26.96. I want

the remaining $ due to me. That's all. I am willing to withdraw my Revdex.com

complaint and bad reviews IF the company does the right thing. I am a new Mommy

to a 3-moth-old baby girl, Is[redacted] and her Daddy and I just wanted to make

her 1st Halloween special by dressing up as Minnie & Mickey Mouse since our

daughter was dressed as Baby Minnie. We needed all of the items to be received

by Friday, Oct. 16 for a Baby's 1st Halloween Event the following day on

Saturday, Oct. 17. Thanks to Yandy not shipping the entire order I paid for,

the experience was ruined. I've tried on two separate occasions to be refunded

for the item I did not receive and the additional $23.95 I paid for additional

UPS 2-Day Shipping. Please, do the right thing, please.

Complaint #[redacted]

  

I will be happy to address Mr. [redacted]’s concerns.

The customer contacted Yandy because he was did not like the items he purchased.  We explained all the products purchased could not be returned as stated in the return policy at the time of...

purchase. http://www.[redacted].com/[redacted].   The customer purchased adhesives and a wig.

The customer has to check the box that they read and agreed to the policy prior to checkout online.

The items are as described online.

We explained we could not take the items back but we would issue a store credit of $18.95.  The merchandise was worth $34.85.  So the customer did not have to return the products and we made an exception to provided store credit for over ½ of the value of the merchandise as an act of good faith.

 

 Store credit # -[redacted]

 

Please advise if you have any additional questions or concerns.

Regards

 [redacted]

Office Manager

Tell us why here...We do appreciate your purchase.  I am concerned with your reference to contacting us to cancel the order.  I see you order [redacted]1 was placed 10/12/16 5:57 AM...

Pacific Time.    I do not show any contact made to [redacted] concerning order [redacted]1 until 10/25/16 12:46 PM Pacific Time.    Your order delivered on 10/17/16 at 4:37 PM EST your local time. 
However, you did contact [redacted] on 10/12/16 at 12:21PM Pacific time to canceled order [redacted]8 because that order only contact 1 item Seamless Lycra Hot Pants for $7.95 this order was canceled and refunded.  
When you called you made no reference to the order [redacted]1 placed 3 minutes prior to the order [redacted]8.  You had 2 separate charges on your credit card.
You were emailed 2 separate confirmations.  This is where the confusion begins.
You place the original order and can call to canceled a different order.
[redacted] has a store credit policy from Sept 1 to Nov 1.   We had this policy for the past 5 years.  
We provide full disclosure of policy prior to your checkout.
We supply the policy online [redacted] we provided the policy as a checkbox acknowledgment which is one of the last steps on the check out page,  and the policy is on your order confirmation that is immediately email to you.  
 I am sorry you disagree with your policy, but is our policy you agreed to at the time of purchase.    You actually agreed to the policy for the 2 times you placed each order [redacted] and [redacted].
I will make an exception to change your Return Authorization to refund.  You are responsible for the shipping back to [redacted].
Regards

I spent almost 300 dollars on this site and my order was sent to the wrong address because it was off by one number on my end through PayPal, when I called to see if there was anything they could do they basically told me no. They wouldn't work with me in any level and I ordered over night so I paid an additional 34 dollars for shipping. So you would think they would understand an urgent order. They also told me if I went through my back to dispute this they would blackliSt me and I could never order from the site again! This specially came from the supervisor Pam. What kind of BS is this? I would suggest to use another service to get your clothes this site only cares about the bottom dollar and customer service goes out the window once you hit submit!

Hi Ms [redacted]
 
I apologize that there was an error with your order.  The duplicate items you were not charged for and we would have allowed you to keep.
However you wanted to return the items you purchased.
I see that an RA was issued for your order for...

refund.A full refund of $50.85 which is what you spend.
We cannot refund more than you spent thus we issued a store credit as compensation.
We have not processed you return as of yet.
But we will refund you when it is processed.
Regards
Kiki
Kiki

I would be happy to address Ms [redacted] concerning on our Price Guarantee ProcessLowest Price Guaranteed At YandyYandy.com is committed to having the lowest prices on the internet for Halloween costumes, lingerie, ravewear and every other product that we sell. Yandy also offers a FREE lace...

panty with every order valued at $7.95. Yandy guarantees that this is the lowest price available online. Beware, many websites are selling cheap imitation knockoffs. Yandy only sells genuine brand merchandise.Yandy's Price is GuaranteedPlease provide the information below, and we will review your price match claim. Please copy and paste the link to the item on the website where you found the lower price in the URL field.1. The item must be "In Stock".2. The item cannot be counterfeit. Many counterfeits originate in China. Yandy only sells genuine brand merchandise.3. The size, style and manufacturer of the items must match exactly to the product that is on Yandy.I have reviewed the requests made by the customer.Unfortunately the items requested for price match could not be met.  The items presented by the customer were below our wholesale cost - meaning if we met the price we would be loosing money.  It is our business decision to deny items if it price match is below the cost.We appreciate the 4 orders Ms. Farley has placed since 11/28/14.We do our best to meet and beat the competitors prices but we cannot do it at a loss if we want to remain in business.We appreciate that the customer want to shop with Yandy.  However, if we cannot meet the price the customer would have to purchase elsewhere to our disappointment.Regards[redacted]?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I appreciate the store credit however want to add that prior to this complaint no such credit was offered.

Regards,