Yandy Lingerie and Costumes

Your shipping of $has been refundedIt usually takes your bank 2-business days to post on your accountI hope you are satisfied with the closure of the issueRegards Kiki

I would be happy to address Mr [redacted] concerns.Mr [redacted] made an unauthorized return He returned items on October 14th from an order placed on July 18th which is beyond our days return policy And the item were returned without a Return Authorization Number (RA#) which is required for all returns.Our returns team did make an exception to issue store credit rather than refusing the package as stated in our policy.The store credit was emailed to the customer at [redacted] on 10/14/14Store Credit Refund- $199.54supervisor exception make Oct 14th, 17:52Store Credit # [redacted] The store credit is still valid and never expires.At no time has Mr [redacted] contacted Yandy directly concerning this issue He did not contact us about making a return nor did he contact us to see if we received the returnYandy is within our Policy Terms and Conditions.The customer is required to check a box that they read the terms and conditions before they are able to complete their purchase online.http://www.yandy.com/Return-PolicyYandy Return and Exchange PolicyYandy will gladly accept eligible merchandise received within (fifteen) days from the date of purchaseYou can return for refund, exchange or store credit The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to Yandy.There are separate requirements in place for Holiday Policies.· Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Make-up, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items· Please inspect your package once you receive itIn the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within hours after receiving your packageIf no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within hours, all items are deemed correct & received.· Please immediately try on the main portion of your item to ensure it fits properlyPlease do not try on any panties, stockings, or accessories until you know the item fits properly.· If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within (fifteen) days of the purchase date Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.· As the customer you are responsible for the shipping fees back to YandyPlease ship whatever shipping method you prefer Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages lost in the mail stream It is the customer's responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.What if I cannot obtain a Return Authorization online? If you cannot obtain a return authorization online please contact Yandy Customer Care ###-###-####Please do not ship your return back to Yandy because all packages are refused if they do not have a RA#.What is not eligible to be returned to Yandy?Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 20% restocking fee.Panties ( Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhoseWigsItems that have been wornItems that have been laundered.Items with tags removed.Items that smell of cigarette smoke, body odor or perfume.Items that have lotion or body glitter on them.Items that have human & animal/pet hair on themItems that are soiled or stained.Items not returned in original packaging.Sale or Clearance Items This means you cannot return a clearance item due to dislike, quality, sizing, or colorIt is a final Sale.The above items that are not eligible for returns and will be returned back to the customer at the customer's expense Products SlipActive? Img Information Qty Each Total Edit DC-161Sexy in Sequins Bikini Turquoise/Fuchsia / Medium OOS: MAP: A1-K $ $ please select return misshipped defective DG-7301BJ University Lingerie Costume Black/Red / One Size Fits Most OOS: MAP: J-N $ $ r Returned Product ELL-421-ZENITHWet Look Neon Candy Boots Fuchsia / OOS: ELLIE SHOES DROPSHIP Ellie Shoes: Shipped - 1Z662A4R [redacted] Update Shipping MAP: NA DROPSHIP $ $ please select return misshipped defective JV-JJ115Cage Halter Top Non-RefundableYellow / Large OOS: MAP: M-C $ $ r Returned Product JV-JJ116Cage Skirt Non-RefundableYellow / Large OOS: MAP: Z-C $ $ r Returned Product JV-JJ141Shred Tank Dress Hot Pink / One Size Fits Most OOS: MAP: M-D $ $ r Returned Product PL-25051Party In The Back Mini Dress Pink / Medium/Large OOS: MAP: K-B $ $ r Returned Product RM-CH3091Rhinestone Studded Choker Hot Pink / One Size Fits Most OOS: MAP: F-G $ $ please select return misshipped defective RV-PZ438Teardrop Cut Out Mini Dress Pink / Medium/Large OOS: MAP: A2-O $ $ r Returned Product WB-HI-L18-HPNKNeon Pink inch Hair Clip Hot Pink / One Size Fits Most OOS: MAP: A1-K $ $

Tell us why here...Good Day We are aware of Ms [redacted] 's issue We have discussed sizing with her via Liva Chat We even asked her to call us to discuss when placing an order We are here to assist our customers The reason the customer continues to have store credit is because on her first order [redacted] $ She obtained her Return authorization online and selected Store Credit Then on the customer's 2nd order [redacted] she used her store credit of $ and return items again selecting store credit which was issued for $ Third order [redacted] was paid with a credit card no store credit was used Fourth Order [redacted] was paid for using the store credit of $on an order with the value so a remaining store credit of $ [redacted] At no time was the customer shorted The customer needs to keep in mind that she used a 10% off coupon on order [redacted] Subtotal - $Coupon -$Shipping $Store Credit - store credit [redacted] Total = charged to the credit card ending in Customer returned items [redacted] $ [redacted] $MS-S$SUBTOTAL $COUPON USED - TOTAL I hope this makes sense on where her $may be Did not take the coupon into effectRegards Kiki Subtotal $Coupon(News) - $Shipping $Giftcard(1346789ABCEFGHJNPQRSTVWXY) - $Total $If the customer has questions about store credit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I appreciate the store credit however want to add that prior to this complaint no such credit was offered Regards, [redacted] ***

I would be happy to address Ms [redacted] concerning on our Price Guarantee ProcessLowest Price Guaranteed At YandyYandy.com is committed to having the lowest prices on the internet for Halloween costumes, lingerie, ravewear and every other product that we sell. Yandy also offers a FREE lace... panty with every order valued at $7.95. Yandy guarantees that this is the lowest price available online. Beware, many websites are selling cheap imitation knockoffs. Yandy only sells genuine brand merchandise.Yandy's Price is GuaranteedPlease provide the information below, and we will review your price match claim. Please copy and paste the link to the item on the website where you found the lower price in the URL field.1. The item must be "In Stock".2. The item cannot be counterfeit. Many counterfeits originate in China. Yandy only sells genuine brand merchandise.3. The size, style and manufacturer of the items must match exactly to the product that is on Yandy.I have reviewed the requests made by the customer.Unfortunately the items requested for price match could not be met. The items presented by the customer were below our wholesale cost - meaning if we met the price we would be loosing money. It is our business decision to deny items if it price match is below the cost.We appreciate the 4 orders Ms. Farley has placed since 11/28/14.We do our best to meet and beat the competitors prices but we cannot do it at a loss if we want to remain in business.We appreciate that the customer want to shop with Yandy. However, if we cannot meet the price the customer would have to purchase elsewhere to our disappointment.Regards***?

Complaint # [redacted] I will be happy to address Mr [redacted] ’s concerns The customer contacted Yandy because he was did not like the items he purchased We explained all the products purchased could not be returned as stated in the return policy at the time of purchasehttp://www.***.com/ [redacted] The customer purchased adhesives and a wig The customer has to check the box that they read and agreed to the policy prior to checkout online The items are as described online We explained we could not take the items back but we would issue a store credit of $ The merchandise was worth $ So the customer did not have to return the products and we made an exception to provided store credit for over ½ of the value of the merchandise as an act of good faith Store credit # - [redacted] Please advise if you have any additional questions or concerns Regards [redacted] Office Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First Yandy lists their restrictions on price match Their reason for refusal of the price match is because it is below their cost However, this restriction is not listed in their price match policy They prove my point by including their restrictions in their response.Second Yandy has sold three of the items BELOW the price match request since my complaint was submitted Their response clearly indicates they will not sell items below their wholesale cost It would appear that Yandy is not being truthful in one of their statements Either the price match requested was above their wholesale cost or they do indeed sell items below the wholesale cost You cannot tell a customer that you will refuse to honor your own policy due to losing money on the sale and then sell the item for several dollars less the next week Both statements cannot be true I no longer need to have the price match on the items I already purchased from Yandy at a lower cost than what I had requested in the price matchI have decided that I no longer wish to request a price match on one of the items That would leave two items still in dispute.I propose that Yandy match the price for Satin and Dot Mesh CorsetMesh Panty with Bow and PearlI do not want to have the $free panty offered, so Yandy can save the cost of this item.As stated in the response, I have placed several orders with the company I am unsure why they would not follow their own policy and have a customer be forced to resort to filing a complaint to get them to follow their own advertised policyIt seems to be poor customer service to still be refusing to match prices and being contradictory in their response Regards, *** [redacted]

Hi Ms [redacted] I apologize that there was an error with your order The duplicate items you were not charged for and we would have allowed you to keepHowever you wanted to return the items you purchasedI see that an RA was issued for your order for refund.A full refund of $which is what you spendWe cannot refund more than you spent thus we issued a store credit as compensationWe have not processed you return as of yetBut we will refund you when it is processedRegards Kiki Kiki

I love YandyI love that Yandy will put all brands size charts up! Makes it so much easier because you don't have to worry about anything not fittingYandy has super fast shipping and everything ships out so fastYandy has become my go to lingerie storeJust love it! This is how more online stores should be!

Been a loyal customer for 5+ yearsPlaced an order this morning, received an email with more items on saleI called to add the items, was told to locate the SKU numbers and my order would be placed on hold
I called back with SKU numbers and was told they would have to speak with my wife in order to complete the orderTold them that wasn't possible and to just submit the original order, now they say that won't happen either
So, I try to spend more money and they tell me noTerrible customer service the entire process, why not ask for another card, or verification number, we have a joint account
Terrible service, call to file a complaint and you get told that you already spoke with a supervisor
Take your business else where, you won't get the service you deserve when something goes wrong

As you can see from the attached screen shot of the order confirmation received, there was never any communication from Yandy.com that the order I placed would not be fulfilled in the manner with which I ordered: no time disputes, no shoes shipped separately, nothing!
In addition, the next attachment shows the screen shot of the shoe I ordered FROM YANDY.COM'S OWN WEBSITE does not indicate there would be any delays or separate shipment for shoesIt simply prompts a customer to select the color, size, and add to the cartNo other disclaimer as the Yandy.com representative falsely claims in her response.
It is indeed true that the customer service representative, Sara, hung up on me! Administration should listen closely to the callBeing dishonest is not the right way to go, especially in a response to a Revdex.com complaintIn terms of the shoes, for the representative responding to this Revdex.com complaint, Kiki, to simply assume that I could have replaced the shoes with something else is inappropriate as it is not her placeThe point was that I purchased an entire ensemble, paid for it, paid the additional UPS 2-Day shipping cost which was contingent upon the subtotal price of ALL of the merchandise, including the shoesI was NEVER refunded, at minimum, for the difference in that shipping cost
I am not disputing the rest of the items receivedWhat is in dispute is charging a customer for something not receivedThe company, Yandy.com, took it upon themselves to call to cancel shipment of the shoes which I was told would arrive that MondayIn all, Yandy customer service rep hung up, refused to refund for a paid shipment knowing the entire order would be shipped, and called the shipper to cancel deliveryPoor customer service all around, and fraud has been committedIt is not right!
I deserve an apology for the representative, Sara, who hung up on me without completing the callIn all customer service interactions, when a call is concluding, the representative would ask "have I resolved all of your concerns today?", "Is there anything else I can help you with?", or a simple "Thank you (or Goodbye)"Absolutely NONE of that rhetoric took place during the call which would indicate a conclusion, nor did I say goodbye.
As a first time customer of Yandy.com this is not a good impression. Once again, all I am asking for and disputing is the additional shipping charge because the order was placed in its entirety and there was no email or no further communication from Yandy.com which stated that the shoe would not be arriving with the rest of the items orderedI was only made aware of the problem once the order arrived and I saw the note on the packaging slip stated the item would ship separatelyIf so, I would have immediately cancelled the orderOnce again, please see attached email confirmation and online ordering screen which does not reflect any of the things the Yandy.com representative is now stipulating in her responsePlease stop fraudulent practices and scamming customersPlease, please do the right thing and refund the shipment charge as I did not get my entire order as placed, and if I had been notified of the issues now being addressed, the order would have been cancelledI hope we can resolve this issue and I can become a Yandy.com customer once again and not have this incident be my only experience with Yandy.comThank you

I appreciate Ms *** feedback.I am unclear on how she would know what our wholesale pricing is and that we sold items below the wholesale price?As for the free pantie gift a $value it cannot be redeemed for a discount, used towards shipping or refunded.Best Wishes in 2015.Regards***

Tell us why here...We do appreciate your purchase I am concerned with your reference to contacting us to cancel the order. I see you order ***was placed 10/12/5:AM
Pacific Time. I do not show any contact made to *** concerning order ***until 10/25/12:PM Pacific Time. Your order delivered on 10/17/at 4:PM EST your local time.
However, you did contact *** on 10/12/at 12:21PM Pacific time to canceled order ***because that order only contact item Seamless Lycra Hot Pants for $this order was canceled and refunded.
When you called you made no reference to the order ***placed minutes prior to the order ***8. You had separate charges on your credit cardYou were emailed separate confirmations This is where the confusion beginsYou place the original order and can call to canceled a different order*** has a store credit policy from Sept to Nov We had this policy for the past years
We provide full disclosure of policy prior to your checkoutWe supply the policy online *** we provided the policy as a checkbox acknowledgment which is one of the last steps on the check out page, and the policy is on your order confirmation that is immediately email to you
I am sorry you disagree with your policy, but is our policy you agreed to at the time of purchase You actually agreed to the policy for the times you placed each order *** and ***I will make an exception to change your Return Authorization to refund. You are responsible for the shipping back to ***Regards

I do apologize the customer is disappointed.However since there is not name or order # on the complaint is it difficult to address the issues specificallyI can say that on every Yandy online purchase the customer has to check off that they read and agreed to our Return Policies before the order can be completed We off full disclosure before the transaction is completed It is the customer's responsibility to read and address any concerns before completing the order it can be read online at http://www.yandy.com/Return-Policy is the link I have copied the complete policy below
As for the what Amazon does Yandy is no Amazon We have our policy and procedures and cannot be compared to a retailer that does not follow the same rules of any other company Amazon is a trend setter and someday all retailers may follow their policiesBut at this time Yandy clearly states our policies prior to purchase
It sounds like this customer did not take the time to research us We committed no wrong doing Again I cannot be specific because I do not know this exact case
Regards
Kiki
YANDY RETURN AND EXCHANGE POLICYHalloween Return Policy - September 1st - October 31stIn order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit only(For more details see the respective FAQ below.)We hope you enjoy your new Yandy merchandise, but if you are not satisfied, we will gladly help you return your new and unworn item(s) for store credit, refund, or exchangeIf you purchased the item(s) in the last thirty (30) days, you can initiate a return online, otherwise, please call our friendly customer service teamTo begin the process, please initiate a Return Authorization and acquire a Return Authorization Number (RA#) by clicking the link:www.yandy.com/returnauthorizationIf you are unable to obtain a RA# online, you must call Yandy customer service for an RA#, or, your return will be refused upon delivery.If you have any questions or concerns about returning an item, our friendly customer service team will be happy to help you, please call *** email, or chat us.There are separate return/exchange policies in place for Holiday items (Halloween, Christmas, Valentine’s Day)Please see the respective FAQ’s below.In order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit onlyPlease immediately try on the main portion of your costume to ensure it fits properlyPlease do not try on any panties, stockings or accessories until you know the costume fits properly.Due to heavy volumes at Halloween, returned costumes can take up to business days to processYour Store Credit will not be available until your return is processedStore Credit can be applied to any product we offerStore Credit cannot be applied to an existing orderStore Credit must be used at the time of purchase.HELPFUL TIPS:Please inspect your package once you receive itIn the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.Please try on the main portion of your item to ensure it fits properlyWe are happy to accept returns of items in new and unworn conditionPlease insure any shoe returns are sent back in their original packagingPlease do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.Since our customer is responsible for return shipping fees to Yandy, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Yandy, as we can’t be responsible for any packages lost in shipment.YANDY RETURN POLICY FAQHow do I obtain a Return Authorization Number / RA#? ›Eligible Holiday Gift items purchased between November 21, December 31, must be post marked by January 7, 2015, Eligible items can be returned for exchange, store credit, or refundThe items must be in their original unworn condition with original packaging.If you are unable to obtain a return authorization number online you must call Yandy Customer Care for a RA# or your package will be refused upon delivery.Check your merchandisePlease make sure the items are in their original new and unworn condition and that you have the complete original packaging.Go to the return authorization (RA) page on our website: www.yandy.com/returnauthorization to initiate a Return Authorization.Have your Order ID Number and shZip Code available.Decide if you want to exchange the item or if you prefer store credit or a refund.If you want to exchange your item(s) make sure you have the SKU#, size, and color of the new item(s).Follow the Return Authorization prompts to complete the online process.Print the Return Authorization form and place it inside the package along with the item(s) being returned or exchangedA copy is also emailed to you.Address the return package as stated on you RA# paperwork.If you are unable to print the Return Authorization please handwrite the information that is on your screen on to a piece of paperBe sure to include your RA number.If no Return Authorization is visible on the outside of the package, the package will be refused and it will be returned to you at your cost (charged by the shipper).The customer will be responsible for shipping the items (and associated shipping charges) back to YandyPlease use whatever shipping method you preferWe strongly recommend adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages that are not delivered.When returning an item(s) to Yandy you should address the package as follows to insure proper receipt and processing:Yandy RA#______*** ** *** ***
*** ** ***What is the Halloween Return Policy? ›In order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit onlyPlease inspect your package once you receive itIn the rare case that there is a damaged item, missing item or an incorrect item in your package we require that you contact us within hours after receiving your package.Please immediately try on the main portion of your costume to ensure it fits properlyPlease do not try on any panties, stockings or accessories until you know the costume fits properly.In the event that your costume does not meet your needs, without delay, go to our website and click on the Customer Service Link or the Return Policy Link on the top or very bottom of the web pagePlease follow the Return Policy directionsThe required paper work must be enclosed in your return package for the items to be accepted. This is an online process.Due to heavy volumes at Halloween, returned costumes can take up to business days to processYour Store Credit will not be available until your return is processedStore Credit can be applied to any product we offerStore Credit cannot be applied to an existing orderStore Credit must be used at the time of purchase.Please see below for additional terms and conditionsWhat is the Christmas Return Policy? ›What is the Valentine's Day Return Policy? ›Can I Return or Exchange All merchandise? ›Items purchased from Yandy are eligible for return or exchange as long as they are in their original unworn condition, with all pieces/accessories, and in their original packaging.Please see Yandy's Return and Exchange Policy for additional terms and conditions.What is not eligible to be returned to Yandy? ›Yandy does not accept returns of items that have been worn or subjected to destructive conditions.Items not returned in original condition are not eligible for refund, store credit, or exchange. In addition, Yandy does not accept returns of:Items that have been worn.Items that have been laundered.Items with tags removed.Items that smell of cigarette smoke, body odor or perfume.Items that have lotion or body glitter on them.Items that have human & animal/pet hair on them.Items that are soiled or stained.Items not returned in original packaging.Sale or Clearance ItemsThis means you cannot return a clearance item due to dislike, quality, sizing, or colorIt is a final Sale.The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.How can an international customer complete a return? ›Please contact Yandy customer service at [email protected] so we can email you Return Authorization numberPlease note international customers are responsible for the shipping fees on any exchanged products-$basic flat rate international serviceYou can upgrade to other shipping method for an additional feesAll other return terms and conditions are the same for international customers.Can I return items on an order I already did an exchange or return on? ›You can exchange or return multiple items on an order but you cannot make multiple exchanges on the same orderWe can only issue one RA# per orderYou cannot make repeated returns on the same order.What is Original Packaging? ›Original tagsInsert cards>Vinyl Hanging Snap Bags with Photo InsertBar code identificationSticker labelsBoxes / CartonsPlastic packagingWhat if I cannot obtain a Return Authorization online? ›If you cannot obtain a return authorization online please contact Yandy Customer Care *** Please do not ship your return back to Yandy without first obtaining an RA#Packages without a valid RA# will be refused at the shipping dock.Can I return only a portion of an item set ›?No, all items have to be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.Can I return shoes or boots? ›If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.How do I get reimbursed for my returned merchandise? ›When returned merchandise is received, you may either exchange the product(s) for other merchandise, have the merchandise amount refunded to the credit card used to make the original transaction, or receive a Yandy store creditThe original shipping and handling charges are non-refundableRefunds and store credit are for merchandise only.What is a store credit? ›A store credit is a unique gift card number that is emailed to youYou can use it to purchase any item at YandyA store credit never expires.How long does it take to process my Return or Exchange? ›Returns and exchanges are generally processed by Yandy within hours of receiptPlease note, during seasonally high volume periods (such as Halloween Christmas, and Valentine’s Day) it can take up to days to process a customer return.How will I know Yandy received my return or exchange? ›Yandy will email you when your exchange or return has been processedThe email is sent to the email address on the order.How long does it take for my credit card to be refunded when return an item? ›On average, a refund posts to an account within 2-business days after Yandy processes the conditions that allow them the right to take 3-weeks to credit your account with a refunded amountIf you have any questions concerning when your refund will post to your account, after we have processed the refund, you must contact your credit card company or bank.Do I have to pay for the shipping costs back to Yandy? ›Yes, the customer is responsible for all shipping costs incurred when returning any merchandise to YandyYandy strongly recommends adding delivery confirmation and/or signature confirmation to all return shipments as Yandy can’t be responsible for any packages that are not received/deliveredIt is the customer's responsibility to research any package that is not received.Do I have to pay for the shipping cost for my new exchanged item from Yandy? ›No, Yandy will ship your newly exchanged item free of charge. The items will be shipped flat rate (-business days)If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgraded.Why was my return package refused by Yandy and returned to me? ›All packages shipped/delivered to Yandy must have a valid RA# clearly printed/written on the outside of the packageAny packages that arrive without a valid RA# will be refused and the carrier will return to you.Yandy has the right to refuse any package or merchandise for the following reasons:No Return Authorization Number / RA# on the outside of the packagePast the Standard day Return/Exchange Policy or the posted Holiday Return PolicyAn ineligible return item (please see not eligible for return list)Unable to accept do to condition of item.Not in original packagingA clearance / discounted itemWhat if my order is received incomplete or an item is defective? ›Contact Yandy Customer Care immediately with your Order # and SKU#Check to make sure themissing item(s) were included on the packing slipIn the rare case there is a damaged, missing, or incorrect item(s) in your package we require that you contact us within hours after receiving the deliveryIf no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged/missing items within hours, all items will be deemed correct &received.Can I cancel or modify an order? ›What address do I ship my return to?Yandy RA#________*** ** *** *** ** ***What if I am unable to Locate my Delivered Package?Yandy needs to be contacted within business days of the posted delivery date documented on the UPS or USPS tracking systemsInternational shipping methods vary.It is the customer's responsibility to track and locate their delivered packageIf you are unable to locate your delivered package, you must contact Yandy Customer Care immediately for a shipping claim to be initiated.Your Order Confirmation will provide you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems.There is a limited time frame to file a claim for missing parcelsIf the claim time frame has passed, Yandy is limited in our ability to take actionPlease note, the shipping address must be correct to file a claim.What if I entered my shipping information incorrectly or missing information?Yandy ships all orders to the shipping address provided by the customer at the time of orderYandy’s system, as well as Pay Pal accounts, offer the customer the opportunity to update or change the shipping address prior to completing the order onlineIf the customer does not properly update the shipping address before completing the order Yandy must be immediately contacted to determine if the information can be corrected prior to shipmentYandy is proud to ship most orders the same day, and if we are not notified within an hour of the order being placed, it is highly unlikely that a correction can be made prior to the order being shippedIf the package has already shipped, there are limited options to correct, but our Customer Care team we will go over those options to assist in getting your order delivered correctly.Customers are responsible for submitting the complete required address information:Resident nameApartment numbersUniversity NamesDorm Numbers / Campus mail box numbersCompany/Business NamesC/O residentIf you are shipping the order to an address where you are not listed as a legal resident, the package will most likely will be returned to Yandy as undeliverableUPS, USPS- United States Postal Service, International Post or private courier will not deliver packages to a given address unless the package is addressed to the known residentAs a result, if you are shipping the order to an address that belongs to a boyfriend, girlfriend, or someone else, please address the shipment as "In Care of or C/O” the resident at that shipping addressIf you are shipping to a business, the address must include the business name along with the customer's name.Yandy's uses computerized tools to create and print shipping labels based on the zip code/ postal codeIf an incorrect zip or postal code is entered, the shipping label may be created incorrectlyYandy is not responsible for any additional charges needed to reship or retrieve a packageYandy is not responsible for any lost packages where the address provided was incorrect.If your package is returned to Yandy, there is a $domestic, $International, fee to have the package reshipped with basic serviceYou can upgrade to other shipping method for an additional fees.If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise amount when the package is returned to YandyThe shipping fee will not be refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First Yandy lists their restrictions on price match.  Their reason for refusal of the price match is because it is below their cost.  However, this restriction is not listed in their price match policy.  They prove my point by including their restrictions in their response.Second Yandy has sold three of the items BELOW the price match request since my complaint was submitted.  Their response clearly indicates they will not sell items below their wholesale cost.  It would appear that Yandy is not being truthful in one of their statements.  Either the price match requested was above their wholesale cost or they do indeed sell items below the wholesale cost.  You cannot tell a customer that you will refuse to honor your own policy due to losing money on the sale and then sell the item for several dollars less the next week.  Both statements cannot be true.  I no longer need to have the price match on the items I already purchased from Yandy at a lower cost than what I had requested in the price match. I have decided that I no longer wish to request a price match on one of the items.  That would leave two items still in dispute.I propose that Yandy match the price for  Satin and Dot Mesh CorsetMesh Panty with Bow and PearlI do not want to have the $7.95 free panty offered, so Yandy can save the cost of this item.As stated in the response, I have placed several orders with the company.  I am unsure why they would not follow their own policy and have a customer be forced to resort to filing a complaint to get them to follow their own advertised policy. It seems to be poor customer service to still be refusing to match prices and being contradictory in their response. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I appreciate the store credit however want to add that prior to this complaint no such credit was offered.
Regards,
[redacted]

Do not purchase or work for yandy.com.
I am a former employe of yandy.com and all that work there are drunks and drug users. And the company allows it. If they were to drug test everyone in that wear house only few would pass. Not to mention we had a huge unknown bug problem and the supervisor had there own employees spray the place with bug spray. They were to cheap to get an professional. Who knows how many bugs they've sent out. Last but definitely not least, have the warehouse doesn't have swap coolers. Only the perffered Packers are cooked down l. While the other half sweats to death. Literally someone passed out not to long ago. That's why you should never do business with or work for yandy.com

Complaint #[redacted]
  
I will be happy to address Mr. [redacted]’s concerns.
The customer contacted Yandy because he was did not like the items he purchased.  We explained all the products purchased could not be returned as stated in the return policy at the time of...

purchase. http://www.[redacted].com/[redacted].   The customer purchased adhesives and a wig.
The customer has to check the box that they read and agreed to the policy prior to checkout online.
The items are as described online.
We explained we could not take the items back but we would issue a store credit of $18.95.  The merchandise was worth $34.85.  So the customer did not have to return the products and we made an exception to provided store credit for over ½ of the value of the merchandise as an act of good faith.
 
 Store credit # -[redacted]
 
Please advise if you have any additional questions or concerns.
Regards
 [redacted]
Office Manager

Ive ordered several items from here. Most of them were either to small or cheaply made. I do not have a large frame, more of a small/medium built. I thought it was just my body tupe to be honest. But this last article of clothing I bought was in horrible condition. It was falling apart and stretched out. I email the customer service expecting a courteous reply but instead I got why did it take you so long to contact us. I bought it in December but didnt get home to open it until the end of February. I wasnt wanting a refund until they offered it. So I send the article back with strixt instructions that I had only two days or the label is void. I get an email bavk saying that it has been washed and worn. UH NO. Im pretty sure I would of known if I have worn it and washed it. I will never and I mean NEVER EVER buy from this crooked company again. They were kind enough to tell me that they will send it back but I have to repay shipping or they'll just throw it away. Thanks yall you suck.

Hi Ms [redacted]
 
I apologize that there was an error with your order.  The duplicate items you were not charged for and we would have allowed you to keep.
However you wanted to return the items you purchased.
I see that an RA was issued for your order for...

refund.A full refund of $50.85 which is what you spend.
We cannot refund more than you spent thus we issued a store credit as compensation.
We have not processed you return as of yet.
But we will refund you when it is processed.
Regards
Kiki
Kiki