Yandy Lingerie and Costumes Reviews (51)
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Yandy Lingerie and Costumes Rating
Address: 21615 N 7th Ave, Phoenix, Arizona, United States, 85027-2929
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Tell us why here...Good Day
We are aware of Ms. [redacted]'s issue. We have discussed sizing with her via Liva Chat. We even asked her to call us to discuss when placing an order. We are here to assist our customers. ...
The reason the customer continues to have store credit is because on her first order [redacted] $12.56. She obtained her Return authorization online and selected Store Credit. Then on the customer's 2nd order [redacted] she used her store credit of $ 12.56 and return 4 items again selecting store credit which was issued for $77.27. Third order [redacted] was paid with a credit card no store credit was used. Fourth Order [redacted] was paid for using the store credit of $77.27 on an order with the value 73.90 so a remaining store credit of $3.37 [redacted]
At no time was the customer shorted. The customer needs to keep in mind that she used a 10% off coupon on order [redacted]
Subtotal - $115.80
Coupon -$11.59
Shipping $0
Store Credit -12.56 store credit [redacted]
Total = 91.65 charged to the credit card ending in 9164
Customer returned 3 items
[redacted] $37.95
[redacted] $23.95
MS-S823 $23.95
SUBTOTAL $85.85
COUPON USED - 8.89
TOTAL 77.27
I hope this makes sense on where her $5 may be. Did not take the coupon into effect.
Regards
Kiki
Subtotal
$29.95
Coupon(News)
- $11.58
Shipping
$0.00
Giftcard(1346789ABCEFGHJNPQRSTVWXY)
- $12.56
Total
$18.37
If the customer has questions about store credit
I would be happy to address Mr. [redacted] concerns.Mr. [redacted] made an unauthorized return. He returned items on October 14th from an order placed on July 18th which is beyond our 15 days return policy. And the item were returned without a Return Authorization Number...
(RA#) which is required for all returns.Our returns team did make an exception to issue store credit rather than refusing the package as stated in our policy.The store credit was emailed to the customer at [redacted] on 10/14/14Store Credit Refund- $199.54supervisor exception make Oct 14th, 2014 17:52Store Credit # [redacted]The store credit is still valid and never expires.At no time has Mr. [redacted] contacted Yandy directly concerning this issue. He did not contact us about making a return nor did he contact us to see if we received the return. Yandy is within our Policy Terms and Conditions.The customer is required to check a box that they read the terms and conditions before they are able to complete their purchase online.http://www.yandy.com/Return-PolicyYandy Return and Exchange PolicyYandy will gladly accept eligible merchandise received within 15 (fifteen) days from the date of purchase. You can return for refund, exchange or store credit. The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to Yandy.There are separate requirements in place for Holiday Policies.· Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Make-up, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items· Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.· Please immediately try on the main portion of your item to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the item fits properly.· If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.· As the customer you are responsible for the shipping fees back to Yandy. Please ship whatever shipping method you prefer. Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages lost in the mail stream. It is the customer's responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.What if I cannot obtain a Return Authorization online? If you cannot obtain a return authorization online please contact Yandy Customer Care ###-###-####. Please do not ship your return back to Yandy because all packages are refused if they do not have a RA#.What is not eligible to be returned to Yandy?Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 20% restocking fee.Panties ( Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhoseWigsItems that have been wornItems that have been laundered.Items with tags removed.Items that smell of cigarette smoke, body odor or perfume.Items that have lotion or body glitter on them.Items that have human & animal/pet hair on them. Items that are soiled or stained.Items not returned in original packaging.Sale or Clearance Items This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.
Products
SlipActive?
Img
Information
Qty
Each
Total
Edit
DC-161Sexy in Sequins Bikini Turquoise/Fuchsia / Medium OOS:
1 MAP: A1-K5
$ 77.95
$ 77.95
please select return misshipped defective
DG-7301BJ University Lingerie Costume Black/Red / One Size Fits Most OOS:
1 MAP: J-N5
$ 23.95
$ 23.95
r Returned Product
ELL-421-ZENITHWet Look Neon Candy Boots Fuchsia / 10 OOS: ELLIE SHOES DROPSHIP Ellie Shoes: Shipped - 1Z662A4R[redacted]9 Update Shipping
1 MAP: NA DROPSHIP
$ 51.95
$ 51.95
please select return misshipped defective
JV-JJ115Cage Halter Top Non-RefundableYellow / Large OOS:
1 MAP: M-C5
$ 29.37
$ 29.37
r Returned Product
JV-JJ116Cage Skirt Non-RefundableYellow / Large OOS:
1 MAP: Z-C6
$ 53.37
$ 53.37
r Returned Product
JV-JJ141Shred Tank Dress Hot Pink / One Size Fits Most OOS:
1 MAP: M-D5
$ 38.95
$ 38.95
r Returned Product
PL-25051Party In The Back Mini Dress Pink / Medium/Large OOS:
1 MAP: K-B6
$ 14.95
$ 14.95
r Returned Product
RM-CH3091Rhinestone Studded Choker Hot Pink / One Size Fits Most OOS:
1 MAP: F-G4
$ 12.95
$ 12.95
please select return misshipped defective
RV-PZ438Teardrop Cut Out Mini Dress Pink / Medium/Large OOS:
1 MAP: A2-O4
$ 38.95
$ 38.95
r Returned Product
WB-HI-L18-HPNKNeon Pink 18 inch Hair Clip Hot Pink / One Size Fits Most OOS:
6 MAP: A1-K2
$ 2.95
$ 17.70
Tell us why here...[redacted]I am sorry you are dissatisfied with your purchase. I would like
to apologize that the shoe were not delivered when you needed them on Friday
Oct 16th. I would like to clarify at no time did
the supervisor Sara hang up on you....
As a matter of fact you released the
call. I have the recording of the conversation attached. We do not stand for that kind of customer
service and take hanging up very serviously.The main issue is a misunderstanding - your order was
shipped 2-day air, the confusion on the customer's end that shoes are shipped
from a different location. It was stated online and on the customer's
confirmation. The shipping cut off for shoes is much earlier than our
normal 5 PM PST shipping cut off.The shoes purchased by the customer had 11:45 am PST cut off and
her purchase was made on at October 14th 2015 - 12:28 pm PST (8 days ago) As a result
they would not ship until the next business day resulting in delivery being the
later. Again we explain this but the
customer does not understand the policy.Proof of Delivery Dear Customer,This notice serves as proof of delivery for the
shipment listed below.Tracking Number:1[redacted]Service:UPS 2nd Day Air®Weight:5.00 lbsShipped/Billed On:10/14/2015Delivered On:10/16/2015 1:59 P.M.Delivered To:[redacted]Signed By:[redacted]Left At:ResidentialThank you for giving us this opportunity to
serve you.Sincerely,UPSWe have attempted to explain the situation but the customer
continues to feel we lied and committed fraud.Mrs [redacted] has been refunded for her purchase of shoes that did
not delivery on the day she needed. I
understand the disappointment of not receiving the red glitter flats but I
would have hoped that another pair of shoes could have been substituted instead
of missing the Halloween Holiday event for her newborn – black flats, white
sneakers or black shoes could have need used.The customer is more than welcome to return
the costumes for a refund as long as they are unworn. I can issue a return authorization. If the item are worn they will be returned to
customer. That is company policy.Please note when the customer purchase the
costumes – it stated costumes can be returned for store credit only. We will make an exception for refund on the
unworn costumes.I will wait for your reply.KikiYANDY RETURN AND EXCHANGE POLICYHalloween Return Policy - September
1st - October 31stIn order to process and deliver your
Halloween costume and accessories promptly, all purchases made between
September 1st and October 31st can be returned for store credit only. (For more
details see the respective FAQ below.)We hope you enjoy your new Yandy
merchandise, but if you are not satisfied, we will gladly help you return your
new and unworn item(s) for store credit, refund, or exchange. If you purchased
the item(s) in the last thirty (30) days, you can initiate a return online,
otherwise, please call our friendly customer service team. To begin the
process, please initiate a Return Authorization and acquire a Return
Authorization Number (RA#) by clicking the
link:www.yandy.com/returnauthorization. If you are unable to obtain a RA#
online, you must call Yandy customer service for an RA#, or, your return will
be refused upon delivery.If you have any questions or
concerns about returning an item, our friendly customer service team will be
happy to help you, please call 800-883-0860, email, or chat us.There are separate return/exchange
policies in place for Holiday items (Halloween, Christmas, Valentine’s Day).
Please see the respective FAQ’s below.In order to process and deliver your
Halloween costume and accessories promptly, all purchases made between
September 1st and October 31st can be returned for store credit onlyPlease immediately try on the main portion of your
costume to ensure it fits properly. Please do not try on any panties,
stockings or accessories until you know the costume fits properly.Due to heavy volumes at Halloween, returned costumes
can take up to 14 business days to process. Your Store Credit will not be
available until your return is processed. Store Credit can be applied to
any product we offer. Store Credit cannot be applied to an existing order.
Store Credit must be used at the time of purchase.HELPFUL TIPS:Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn conditionPlease insure any shoe returns are sent back in their original packaging. Please do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.Since our customer is responsible for return shipping fees to Yandy, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Yandy, as we can’t be responsible for any packages lost in shipment.I would simply like to
be refunded the entire $53.90 instead of the partial refund of $26.96. I want
the remaining $ due to me. That's all. I am willing to withdraw my Revdex.com
complaint and bad reviews IF the company does the right thing. I am a new Mommy
to a 3-moth-old baby girl, Is[redacted] and her Daddy and I just wanted to make
her 1st Halloween special by dressing up as Minnie & Mickey Mouse since our
daughter was dressed as Baby Minnie. We needed all of the items to be received
by Friday, Oct. 16 for a Baby's 1st Halloween Event the following day on
Saturday, Oct. 17. Thanks to Yandy not shipping the entire order I paid for,
the experience was ruined. I've tried on two separate occasions to be refunded
for the item I did not receive and the additional $23.95 I paid for additional
UPS 2-Day Shipping. Please, do the right thing, please.
I would be happy to address Ms [redacted] concerning on our Price Guarantee ProcessLowest Price Guaranteed At YandyYandy.com is committed to having the lowest prices on the internet for Halloween costumes, lingerie, ravewear and every other product that we sell. Yandy also offers a FREE lace...
panty with every order valued at $7.95. Yandy guarantees that this is the lowest price available online. Beware, many websites are selling cheap imitation knockoffs. Yandy only sells genuine brand merchandise.Yandy's Price is GuaranteedPlease provide the information below, and we will review your price match claim. Please copy and paste the link to the item on the website where you found the lower price in the URL field.1. The item must be "In Stock".2. The item cannot be counterfeit. Many counterfeits originate in China. Yandy only sells genuine brand merchandise.3. The size, style and manufacturer of the items must match exactly to the product that is on Yandy.I have reviewed the requests made by the customer.Unfortunately the items requested for price match could not be met. The items presented by the customer were below our wholesale cost - meaning if we met the price we would be loosing money. It is our business decision to deny items if it price match is below the cost.We appreciate the 4 orders Ms. Farley has placed since 11/28/14.We do our best to meet and beat the competitors prices but we cannot do it at a loss if we want to remain in business.We appreciate that the customer want to shop with Yandy. However, if we cannot meet the price the customer would have to purchase elsewhere to our disappointment.Regards[redacted]?
I recently purchased a Gift Card for a girlfriend now ex-girlfriend. We had been dating steady for about a year and I thought she would like to order something from Yandy.com. So I spent about $110 and purchased a gift card for her but as relationships are we broke up now i'm stuck with this gift card I cant use. I went on to the website an was able to start the return process, bear in mind this was right after the holiday and I was expecting it to take a few weeks. I received an email back stating the return had been "authorized". I contacted Yandy.com customer service because the email I had received included a return label. I when I received communication from the customer service agent the first time I called in lets call her "Frankie" she told me Yandy.com has a policy that prevents them from giving refunds for Gift Cards. I told her I had already received an email stating the return was authorized and it showed the amount for the card $110. I then asked to speak to a supervisor and was then forwarded to "Kiki" she in not so many words informed me of the same policy. I pointed out to her that at the time I purchased the card the website didn't state Gift Cards were non-refundable. She later had them change the website to reflect this. I am seeking to get my money refunded from Yandy.com. And I urge anyone who is on the fence about shopping this website for "any" "merchandise" to look elsewhere. Please you don't want to be another sad soul on here writing another bad review for this site.
Tell us why here...Good Day
We are aware of Ms. [redacted]'s issue. We have discussed sizing with her via Liva Chat. We even asked her to call us to discuss when placing an order. We are here to assist our customers. ...
The reason the customer continues to have store credit is because on her first order [redacted] $12.56. She obtained her Return authorization online and selected Store Credit. Then on the customer's 2nd order [redacted] she used her store credit of $ 12.56 and return 4 items again selecting store credit which was issued for $77.27. Third order [redacted] was paid with a credit card no store credit was used. Fourth Order [redacted] was paid for using the store credit of $77.27 on an order with the value 73.90 so a remaining store credit of $3.37 [redacted]
At no time was the customer shorted. The customer needs to keep in mind that she used a 10% off coupon on order [redacted]
Subtotal - $115.80
Coupon -$11.59
Shipping $0
Store Credit -12.56 store credit [redacted]
Total = 91.65 charged to the credit card ending in 9164
Customer returned 3 items
[redacted] $37.95
[redacted] $23.95
MS-S823 $23.95
SUBTOTAL $85.85
COUPON USED - 8.89
TOTAL 77.27
I hope this makes sense on where her $5 may be. Did not take the coupon into effect.
Regards
Kiki
Subtotal
$29.95
Coupon(News)
- $11.58
Shipping
$0.00
Giftcard(1346789ABCEFGHJNPQRSTVWXY)
- $12.56
Total
$18.37
If the customer has questions about store credit
I would be happy to address Mr. [redacted] concerns.Mr. [redacted] made an unauthorized return. He returned items on October 14th from an order placed on July 18th which is beyond our 15 days return policy. And the item were returned without a Return Authorization Number...
(RA#) which is required for all returns.Our returns team did make an exception to issue store credit rather than refusing the package as stated in our policy.The store credit was emailed to the customer at [redacted] on 10/14/14Store Credit Refund- $199.54supervisor exception make Oct 14th, 2014 17:52Store Credit # [redacted]The store credit is still valid and never expires.At no time has Mr. [redacted] contacted Yandy directly concerning this issue. He did not contact us about making a return nor did he contact us to see if we received the return. Yandy is within our Policy Terms and Conditions.The customer is required to check a box that they read the terms and conditions before they are able to complete their purchase online.http://www.yandy.com/Return-PolicyYandy Return and Exchange PolicyYandy will gladly accept eligible merchandise received within 15 (fifteen) days from the date of purchase. You can return for refund, exchange or store credit. The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to Yandy.There are separate requirements in place for Holiday Policies.· Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Make-up, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items· Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.· Please immediately try on the main portion of your item to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the item fits properly.· If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.· As the customer you are responsible for the shipping fees back to Yandy. Please ship whatever shipping method you prefer. Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages lost in the mail stream. It is the customer's responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.What if I cannot obtain a Return Authorization online? If you cannot obtain a return authorization online please contact Yandy Customer Care ###-###-####. Please do not ship your return back to Yandy because all packages are refused if they do not have a RA#.What is not eligible to be returned to Yandy?Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 20% restocking fee.Panties ( Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhoseWigsItems that have been wornItems that have been laundered.Items with tags removed.Items that smell of cigarette smoke, body odor or perfume.Items that have lotion or body glitter on them.Items that have human & animal/pet hair on them. Items that are soiled or stained.Items not returned in original packaging.Sale or Clearance Items This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.
Products
SlipActive?
Img
Information
Qty
Each
Total
Edit
DC-161Sexy in Sequins Bikini Turquoise/Fuchsia / Medium OOS:
1 MAP: A1-K5
$ 77.95
$ 77.95
please select return misshipped defective
DG-7301BJ University Lingerie Costume Black/Red / One Size Fits Most OOS:
1 MAP: J-N5
$ 23.95
$ 23.95
r Returned Product
ELL-421-ZENITHWet Look Neon Candy Boots Fuchsia / 10 OOS: ELLIE SHOES DROPSHIP Ellie Shoes: Shipped - 1Z662A4R[redacted]9 Update Shipping
1 MAP: NA DROPSHIP
$ 51.95
$ 51.95
please select return misshipped defective
JV-JJ115Cage Halter Top Non-RefundableYellow / Large OOS:
1 MAP: M-C5
$ 29.37
$ 29.37
r Returned Product
JV-JJ116Cage Skirt Non-RefundableYellow / Large OOS:
1 MAP: Z-C6
$ 53.37
$ 53.37
r Returned Product
JV-JJ141Shred Tank Dress Hot Pink / One Size Fits Most OOS:
1 MAP: M-D5
$ 38.95
$ 38.95
r Returned Product
PL-25051Party In The Back Mini Dress Pink / Medium/Large OOS:
1 MAP: K-B6
$ 14.95
$ 14.95
r Returned Product
RM-CH3091Rhinestone Studded Choker Hot Pink / One Size Fits Most OOS:
1 MAP: F-G4
$ 12.95
$ 12.95
please select return misshipped defective
RV-PZ438Teardrop Cut Out Mini Dress Pink / Medium/Large OOS:
1 MAP: A2-O4
$ 38.95
$ 38.95
r Returned Product
WB-HI-L18-HPNKNeon Pink 18 inch Hair Clip Hot Pink / One Size Fits Most OOS:
6 MAP: A1-K2
$ 2.95
$ 17.70
I want to address the issue [redacted] had with Yandy.com.First the order's shipping and billing information is in [redacted]'s name and due to security and privacy guidelines Yandy follows we could not assist [redacted] because her name was not on the order when she called on 12/26 10:22 AM MST...
It does not matter if she was his wife her name is not on the order.As a result the Yandy representative following policy requested that cardholder and receiver of the order[redacted] contact Yandy.com directly.The item the Mrs. [redacted] referred to as a "piece of crap" on the telephone was a non refundable item. It was a final sale as stated on the order confirmation provided below. Yandy was will to make an exception to take the item back once we could speak with the cardholder. On 12/26 5:12PM MST the cardholder and receiver of the order contacted Yandy and a return authorization was immediately emailed to the customer at [redacted] Please see copy of the email below Yandy requested the item to be post marked within the next 3 days. I am unclear why Mrs. [redacted]'s complaint states she cannot access the information. The RA #was emailed as explained on the telephone, there is no documentation in the file the husband stating they cannot receive emailed. I even listened to the recorded call and there is no mention they cannot receive emails. I have personally called and left message for Mrs. [redacted] to call me to 1·06·13 12:35 MST for a verbal ReturnAuthorization. The customer will be refunded for the merchandise $14.95 when it is received back at Yandy. We have made an exception for this non refundable item. We do not refund postage as stated in our return policy the cardholder agreed to at the tirne of purchase. Mr. [redacted] has to check a box that he read and agreed to the terms and conditions of the Yandy Return Policy prior to checking out online.I have attached a copy of our complete return policy below or you can read it onlinehttp://www.yandy.corn/Return-Policy. I anxiously await Mrs. [redacted]'s reply so we can find closure in this situation. Regards[redacted]
Ive ordered several items from here. Most of them were either to small or cheaply made. I do not have a large frame, more of a small/medium built. I thought it was just my body tupe to be honest. But this last article of clothing I bought was in horrible condition. It was falling apart and stretched out. I email the customer service expecting a courteous reply but instead I got why did it take you so long to contact us. I bought it in December but didnt get home to open it until the end of February. I wasnt wanting a refund until they offered it. So I send the article back with strixt instructions that I had only two days or the label is void. I get an email bavk saying that it has been washed and worn. UH NO. Im pretty sure I would of known if I have worn it and washed it. I will never and I mean NEVER EVER buy from this crooked company again. They were kind enough to tell me that they will send it back but I have to repay shipping or they'll just throw it away. Thanks yall you suck.
I would be happy to address Mr. [redacted] concerns.Mr. [redacted] made an unauthorized return. He returned items on October 14th from an order placed on July 18th which is beyond our 15 days return policy. And the item were returned without a Return Authorization Number (RA#) which is required for all returns.Our returns team did make an exception to issue store credit rather than refusing the package as stated in our policy.The store credit was emailed to the customer at [redacted] on 10/14/14Store Credit Refund- $199.54supervisor exception make Oct 14th, 2014 17:52Store Credit # [redacted]The store credit is still valid and never expires.At no time has Mr. [redacted] contacted Yandy directly concerning this issue. He did not contact us about making a return nor did he contact us to see if we received the return. Yandy is within our Policy Terms and Conditions.The customer is required to check a box that they read the terms and conditions before they are able to complete their purchase online.http://www.yandy.com/Return-PolicyYandy Return and Exchange PolicyYandy will gladly accept eligible merchandise received within 15 (fifteen) days from the date of purchase. You can return for refund, exchange or store credit. The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to Yandy.There are separate requirements in place for Holiday Policies.· Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Make-up, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items· Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.· Please immediately try on the main portion of your item to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the item fits properly.· If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.· As the customer you are responsible for the shipping fees back to Yandy. Please ship whatever shipping method you prefer. Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages lost in the mail stream. It is the customer's responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.What if I cannot obtain a Return Authorization online? If you cannot obtain a return authorization online please contact Yandy Customer Care ###-###-####. Please do not ship your return back to Yandy because all packages are refused if they do not have a RA#.What is not eligible to be returned to Yandy?Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 20% restocking fee.Panties ( Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhoseWigsItems that have been wornItems that have been laundered.Items with tags removed.Items that smell of cigarette smoke, body odor or perfume.Items that have lotion or body glitter on them.Items that have human & animal/pet hair on them. Items that are soiled or stained.Items not returned in original packaging.Sale or Clearance Items This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.
Products
SlipActive?
Img
Information
Qty
Each
Total
Edit
DC-161Sexy in Sequins Bikini Turquoise/Fuchsia / Medium OOS:
1 MAP: A1-K5
$ 77.95
$ 77.95
please select return misshipped defective
DG-7301BJ University Lingerie Costume Black/Red / One Size Fits Most OOS:
1 MAP: J-N5
$ 23.95
$ 23.95
r Returned Product
ELL-421-ZENITHWet Look Neon Candy Boots Fuchsia / 10 OOS: ELLIE SHOES DROPSHIP Ellie Shoes: Shipped - 1Z662A4R[redacted]9 Update Shipping
1 MAP: NA DROPSHIP
$ 51.95
$ 51.95
please select return misshipped defective
JV-JJ115Cage Halter Top Non-RefundableYellow / Large OOS:
1 MAP: M-C5
$ 29.37
$ 29.37
r Returned Product
JV-JJ116Cage Skirt Non-RefundableYellow / Large OOS:
1 MAP: Z-C6
$ 53.37
$ 53.37
r Returned Product
JV-JJ141Shred Tank Dress Hot Pink / One Size Fits Most OOS:
1 MAP: M-D5
$ 38.95
$ 38.95
r Returned Product
PL-25051Party In The Back Mini Dress Pink / Medium/Large OOS:
1 MAP: K-B6
$ 14.95
$ 14.95
r Returned Product
RM-CH3091Rhinestone Studded Choker Hot Pink / One Size Fits Most OOS:
1 MAP: F-G4
$ 12.95
$ 12.95
please select return misshipped defective
RV-PZ438Teardrop Cut Out Mini Dress Pink / Medium/Large OOS:
1 MAP: A2-O4
$ 38.95
$ 38.95
r Returned Product
WB-HI-L18-HPNKNeon Pink 18 inch Hair Clip Hot Pink / One Size Fits Most OOS:
6 MAP: A1-K2
$ 2.95
$ 17.70
Been a loyal customer for 5+ years. Placed an order this morning, received an email with more items on sale. I called to add the items, was told to locate the SKU numbers and my order would be placed on hold.
I called back with SKU numbers and was told they would have to speak with my wife in order to complete the order. Told them that wasn't possible and to just submit the original order, now they say that won't happen either.
So, I try to spend more money and they tell me no. Terrible customer service the entire process, why not ask for another card, or verification number, we have a joint account.
Terrible service, call to file a complaint and you get told that you already spoke with a supervisor.
Take your business else where, you won't get the service you deserve when something goes wrong.
I purchased a digital gift card as a birthday present for someone thinking it would be a simple way to send a nice gift. What I got in return was a four day battle with the people who run "customer service". The problem arose from their i
tic idea of being "discreet" when leaving a message if they need to verify an order. This came in the form of a message left in my voicemail saying "This is so, and so with THE ORDER please call us at --- -----" I've gotten more convincing calls from telemarketers so I dismissed it as some attempt to gain access to my information. When I finally got in contact with someone via email I was met with nothing but finger pointing, and excuses from some of the snottiest, and rudest "customer service" reps I've ever had the displeasure of coming across. The ongoing email exchange went on for FOUR DAYS before I finally got the e-card delivered. Even after all was said, and done I got one last email from someone who took it upon themselves to try and get one last digital jab at me. It was honestly one of the most pathetic excuses for a business I've come across.
As you can see from the attached screen shot of the order confirmation received, there was never any communication from Yandy.com that the order I placed would not be fulfilled in the manner with which I ordered: no time disputes, no shoes shipped separately, nothing!
In addition, the next attachment shows the screen shot of the shoe I ordered FROM YANDY.COM'S OWN WEBSITE does not indicate there would be any delays or separate shipment for shoes. It simply prompts a customer to select the color, size, and add to the cart. No other disclaimer as the Yandy.com representative falsely claims in her response.
It is indeed true that the customer service representative, Sara, hung up on me! Administration should listen closely to the call. Being dishonest is not the right way to go, especially in a response to a Revdex.com complaint.
In terms of the shoes, for the representative responding to this Revdex.com complaint, Kiki, to simply assume that I could have replaced the shoes with something else is inappropriate as it is not her place. The point was that I purchased an entire ensemble, paid for it, paid the additional UPS 2-Day shipping cost which was contingent upon the subtotal price of ALL of the merchandise, including the shoes. I was NEVER refunded, at minimum, for the difference in that shipping cost.
I am not disputing the rest of the items received. What is in dispute is charging a customer for something not received. The company, Yandy.com, took it upon themselves to call to cancel shipment of the shoes which I was told would arrive that Monday. In all, Yandy customer service rep hung up, refused to refund for a paid shipment knowing the entire order would be shipped, and called the shipper to cancel delivery. Poor customer service all around, and fraud has been committed. It is not right!
I deserve an apology for the representative, Sara, who hung up on me without completing the call. In all customer service interactions, when a call is concluding, the representative would ask "have I resolved all of your concerns today?", "Is there anything else I can help you with?", or a simple "Thank you (or Goodbye)". Absolutely NONE of that rhetoric took place during the call which would indicate a conclusion, nor did I say goodbye.
As a first time customer of Yandy.com this is not a good impression. Once again, all I am asking for and disputing is the additional shipping charge because the order was placed in its entirety and there was no email or no further communication from Yandy.com which stated that the shoe would not be arriving with the rest of the items ordered. I was only made aware of the problem once the order arrived and I saw the note on the packaging slip stated the item would ship separately. If so, I would have immediately cancelled the order. Once again, please see attached email confirmation and online ordering screen which does not reflect any of the things the Yandy.com representative is now stipulating in her response.
Please stop fraudulent practices and scamming customers. Please, please do the right thing and refund the shipment charge as I did not get my entire order as placed, and if I had been notified of the issues now being addressed, the order would have been cancelled. I hope we can resolve this issue and I can become a Yandy.com customer once again and not have this incident be my only experience with Yandy.com. Thank you.
Hi [redacted],I would be happy to address your concerns.Our return policy was disclosed when you made your order online. You have to check a box that your read and agreed to the to policy before you could complete you purchase.Our policy is strict due to the nature of the items...
being intimate apparel. [redacted]Yandy Return and Exchange PolicyYandy will gladly accept eligible merchandise received within 15 (fifteen) days from the date of purchase. You can return for refund, exchange or store credit. The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to Yandy.There are separate requirements in place for Holiday Policies.· Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Make-up, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items· Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.· Please immediately try on the main portion of your item to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the item fits properly.· If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.· As the customer you are responsible for the shipping fees back to Yandy. Please ship whatever shipping method you prefer. Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages lost in the mail stream. It is the customer's responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.Christmas Holiday Return and Exchange PolicyEligible Holiday Gift items purchased between November 21, 2014- December 31, 2014 must be post marked by January 7 2015. Eligible items can be returned for exchange, store credit, or refund. Ineligible items are listed below. The items must be in their original unworn condition with original packaging. If you are unable to obtain a return authorization number online you must call Yandy Customer Care for a RA# or your package will be refused upon delivery.We provide full disclosure to our customes at the item of purchase so there is no misunderstanding of the return policy.As for the sizing it is accurate and provided by the manufacturer. We offer an online sizing guide [redacted] There is a measurement size charge listed on all items.As for this Ms. [redacted]'s order the eligible items for return are as follow:[redacted]Non elgible are [redacted] - final sale clearance item[redacted] - we do not accept stockings back per policy.The customer service representative that answered Ms. [redacted]'s questions on 12/16/14 was adhering to the policy. Ms [redacted] did not question the policy nor did she request to speak to a supervisor who is authorized to make exception.The customer has not make any further contact directly with Yandy.I would suggest the customer call and ask for a supervisor if she disagrees with a posted policy.I will note her file and Yandy will wait for her contact.I will sent a return authorization exception via email to the customer to return the 1 item [redacted]Plus Size Flirty Baby Doll with G-String for refund that she requested when she called Yandy.And per the policy Yandy does not supply return labels. It is the customer's responsibility to ship the item back to you. I would suggest the postal service. If you put this light weight lingerie item in a small envelope it will not cost very must to ship.I suggest if there are any other questions or concerns the customer to please call for a supervisor.Thank you[redacted]
I ordered a Halloween costume in October. After going through the online ordering, just one step before hitting "submit" apparently one must check a box that states Halloween costumes purchased between 9/1 - 11/1 are not refundable but only a store credit is allowable. While I don't recall reading that especially at that late point in the online ordering process, okay fine so I must have in order to have placed the order. That's BS. I don't want a store credit to end up with more junk from this company of which likely won't fit & then I'll have to fork out another ridiculous amount to return it. Simply unacceptable customer service and how sorry I am for not reading reviews prior to clicking the submit button. The costume was not used, other than having tried it on which was the only way to know it wasn't going to work in the least bit for multiple reasons. I want a full refund. This is an unacceptable way to do business.
I appreciate Ms [redacted] feedback.I am unclear on how she would know what our wholesale pricing is and that we sold items below the wholesale price?As for the free pantie gift a $7.95 value it cannot be redeemed for a discount, used towards shipping or refunded.Best Wishes in 2015.Regards[redacted]
Cheaply made, ill fitting products. Terrible customer service, awful return policy. Now I have store credit to by more cheap crap! Don't buy it unless you want to get stuck with overpriced junk you can not return....
I do apologize the customer is disappointed.However since there is not name or order # on the complaint is it difficult to address the issues specifically.
I can say that on every Yandy online purchase the customer has to check off that they read and agreed to our Return Policies before the order can be completed. We off full disclosure before the transaction is completed. It is the customer's responsibility to read and address any concerns before completing the order. it can be read online at http://www.yandy.com/Return-Policy is the link. I have copied the complete policy below.
As for the what Amazon does Yandy is no Amazon. We have our policy and procedures and cannot be compared to a retailer that does not follow the same rules of any other company. Amazon is a trend setter and someday all retailers may follow their policies. But at this time Yandy clearly states our policies prior to purchase.
It sounds like this customer did not take the time to research us. We committed no wrong doing. Again I cannot be specific because I do not know this exact case.
Regards
Kiki
YANDY RETURN AND EXCHANGE POLICYHalloween Return Policy - September 1st - October 31stIn order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit only. (For more details see the respective FAQ below.)We hope you enjoy your new Yandy merchandise, but if you are not satisfied, we will gladly help you return your new and unworn item(s) for store credit, refund, or exchange. If you purchased the item(s) in the last thirty (30) days, you can initiate a return online, otherwise, please call our friendly customer service team. To begin the process, please initiate a Return Authorization and acquire a Return Authorization Number (RA#) by clicking the link:www.yandy.com/returnauthorization. If you are unable to obtain a RA# online, you must call Yandy customer service for an RA#, or, your return will be refused upon delivery.If you have any questions or concerns about returning an item, our friendly customer service team will be happy to help you, please call [redacted] email, or chat us.There are separate return/exchange policies in place for Holiday items (Halloween, Christmas, Valentine’s Day). Please see the respective FAQ’s below.In order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit onlyPlease immediately try on the main portion of your costume to ensure it fits properly. Please do not try on any panties, stockings or accessories until you know the costume fits properly.Due to heavy volumes at Halloween, returned costumes can take up to 14 business days to process. Your Store Credit will not be available until your return is processed. Store Credit can be applied to any product we offer. Store Credit cannot be applied to an existing order. Store Credit must be used at the time of purchase.HELPFUL TIPS:Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn conditionPlease insure any shoe returns are sent back in their original packaging. Please do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.Since our customer is responsible for return shipping fees to Yandy, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Yandy, as we can’t be responsible for any packages lost in shipment.YANDY RETURN POLICY FAQHow do I obtain a Return Authorization Number / RA#? ›Eligible Holiday Gift items purchased between November 21, 2014 December 31, 2014 must be post marked by January 7, 2015, Eligible items can be returned for exchange, store credit, or refund. The items must be in their original unworn condition with original packaging.If you are unable to obtain a return authorization number online you must call Yandy Customer Care for a RA# or your package will be refused upon delivery.Check your merchandise. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging.Go to the return authorization (RA) page on our website: www.yandy.com/returnauthorization to initiate a Return Authorization.Have your Order ID Number and ship-to Zip Code available.Decide if you want to exchange the item or if you prefer store credit or a refund.If you want to exchange your item(s) make sure you have the SKU#, size, and color of the new item(s).Follow the Return Authorization prompts to complete the online process.Print the Return Authorization form and place it inside the package along with the item(s) being returned or exchanged. A copy is also emailed to you.Address the return package as stated on you RA# paperwork.If you are unable to print the Return Authorization please handwrite the information that is on your screen on to a piece of paper. Be sure to include your RA number.If no Return Authorization is visible on the outside of the package, the package will be refused and it will be returned to you at your cost (charged by the shipper).The customer will be responsible for shipping the items (and associated shipping charges) back to Yandy. Please use whatever shipping method you prefer. We strongly recommend adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages that are not delivered.When returning an item(s) to Yandy you should address the package as follows to insure proper receipt and processing:Yandy RA#______[redacted]What is the Halloween Return Policy? ›In order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit onlyPlease inspect your package once you receive it. In the rare case that there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package.Please immediately try on the main portion of your costume to ensure it fits properly. Please do not try on any panties, stockings or accessories until you know the costume fits properly.In the event that your costume does not meet your needs, without delay, go to our website and click on the Customer Service Link or the Return Policy Link on the top or very bottom of the web page. Please follow the Return Policy directions. The required paper work must be enclosed in your return package for the items to be accepted. This is an online process.Due to heavy volumes at Halloween, returned costumes can take up to 14 business days to process. Your Store Credit will not be available until your return is processed. Store Credit can be applied to any product we offer. Store Credit cannot be applied to an existing order. Store Credit must be used at the time of purchase.Please see below for additional terms and conditionsWhat is the Christmas Return Policy? ›What is the Valentine's Day Return Policy? ›Can I Return or Exchange All merchandise? ›Items purchased from Yandy are eligible for return or exchange as long as they are in their original unworn condition, with all pieces/accessories, and in their original packaging.Please see Yandy's Return and Exchange Policy for additional terms and conditions.What is not eligible to be returned to Yandy? ›Yandy does not accept returns of items that have been worn or subjected to destructive conditions.Items not returned in original condition are not eligible for refund, store credit, or exchange. In addition, Yandy does not accept returns of:Items that have been worn.Items that have been laundered.Items with tags removed.Items that smell of cigarette smoke, body odor or perfume.Items that have lotion or body glitter on them.Items that have human & animal/pet hair on them.Items that are soiled or stained.Items not returned in original packaging.Sale or Clearance Items. This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.How can an international customer complete a return? ›Please contact Yandy customer service at [email protected] so we can email you Return Authorization number. Please note international customers are responsible for the shipping fees on any exchanged products-$7.95 basic flat rate international service. You can upgrade to other shipping method for an additional fees. All other return terms and conditions are the same for international customers.Can I return items on an order I already did an exchange or return on? ›You can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order. We can only issue one RA# per order. You cannot make repeated returns on the same order.What is Original Packaging? ›Original tagsInsert cards>Vinyl Hanging Snap Bags with Photo InsertBar code identificationSticker labelsBoxes / CartonsPlastic packagingWhat if I cannot obtain a Return Authorization online? ›If you cannot obtain a return authorization online please contact Yandy Customer Care [redacted] Please do not ship your return back to Yandy without first obtaining an RA#. Packages without a valid RA# will be refused at the shipping dock.Can I return only a portion of an item set ›?No, all items have to be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.Can I return shoes or boots? ›If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 30 (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.How do I get reimbursed for my returned merchandise? ›When returned merchandise is received, you may either exchange the product(s) for other merchandise, have the merchandise amount refunded to the credit card used to make the original transaction, or receive a Yandy store credit. The original shipping and handling charges are non-refundable. Refunds and store credit are for merchandise only.What is a store credit? ›A store credit is a unique gift card number that is emailed to you. You can use it to purchase any item at Yandy. A store credit never expires.How long does it take to process my Return or Exchange? ›Returns and exchanges are generally processed by Yandy within 24 hours of receipt. Please note, during seasonally high volume periods (such as Halloween Christmas, and Valentine’s Day) it can take up to 15 days to process a customer return.How will I know Yandy received my return or exchange? ›Yandy will email you when your exchange or return has been processed. The email is sent to the email address on the order.How long does it take for my credit card to be refunded when return an item? ›On average, a refund posts to an account within 2-5 business days after Yandy processes the conditions that allow them the right to take 3-4 weeks to credit your account with a refunded amount. If you have any questions concerning when your refund will post to your account, after we have processed the refund, you must contact your credit card company or bank.Do I have to pay for the shipping costs back to Yandy? ›Yes, the customer is responsible for all shipping costs incurred when returning any merchandise to Yandy. Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return shipments as Yandy can’t be responsible for any packages that are not received/delivered. It is the customer's responsibility to research any package that is not received.Do I have to pay for the shipping cost for my new exchanged item from Yandy? ›No, Yandy will ship your newly exchanged item free of charge. The items will be shipped flat rate (2 -5 business days). If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgraded.Why was my return package refused by Yandy and returned to me? ›All packages shipped/delivered to Yandy must have a valid RA# clearly printed/written on the outside of the package. Any packages that arrive without a valid RA# will be refused and the carrier will return to you.Yandy has the right to refuse any package or merchandise for the following reasons:No Return Authorization Number / RA# on the outside of the packagePast the Standard 15 day Return/Exchange Policy or the posted Holiday Return PolicyAn ineligible return item (please see not eligible for return list)Unable to accept do to condition of item.Not in original packagingA clearance / discounted itemWhat if my order is received incomplete or an item is defective? ›Contact Yandy Customer Care immediately with your Order # and SKU#. Check to make sure themissing item(s) were included on the packing slip. In the rare case there is a damaged, missing, or incorrect item(s) in your package we require that you contact us within 48 hours after receiving the delivery. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged/missing items within 48 hours, all items will be deemed correct &received.Can I cancel or modify an order? ›What address do I ship my return to?Yandy RA#________[redacted]What if I am unable to Locate my Delivered Package?Yandy needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary.It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package, you must contact Yandy Customer Care immediately for a shipping claim to be initiated.Your Order Confirmation will provide you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems.There is a limited time frame to file a claim for missing parcels. If the claim time frame has passed, Yandy is limited in our ability to take action. Please note, the shipping address must be correct to file a claim.What if I entered my shipping information incorrectly or missing information?Yandy ships all orders to the shipping address provided by the customer at the time of order. Yandy’s system, as well as Pay Pal accounts, offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order Yandy must be immediately contacted to determine if the information can be corrected prior to shipment. Yandy is proud to ship most orders the same day, and if we are not notified within an hour of the order being placed, it is highly unlikely that a correction can be made prior to the order being shipped. If the package has already shipped, there are limited options to correct, but our Customer Care team we will go over those options to assist in getting your order delivered correctly.Customers are responsible for submitting the complete required address information:Resident nameApartment numbersUniversity NamesDorm Numbers / Campus mail box numbersCompany/Business NamesC/O residentIf you are shipping the order to an address where you are not listed as a legal resident, the package will most likely will be returned to Yandy as undeliverable. UPS, USPS- United States Postal Service, International Post or private courier will not deliver packages to a given address unless the package is addressed to the known resident. As a result, if you are shipping the order to an address that belongs to a boyfriend, girlfriend, or someone else, please address the shipment as "In Care of or C/O” the resident at that shipping address. If you are shipping to a business, the address must include the business name along with the customer's name.Yandy's uses computerized tools to create and print shipping labels based on the zip code/ postal code. If an incorrect zip or postal code is entered, the shipping label may be created incorrectly. Yandy is not responsible for any additional charges needed to reship or retrieve a package. Yandy is not responsible for any lost packages where the address provided was incorrect.If your package is returned to Yandy, there is a $5.95 domestic, $7.95 International, fee to have the package reshipped with basic service. You can upgrade to other shipping method for an additional fees.If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise amount when the package is returned to Yandy. The shipping fee will not be refunded.
Your shipping of $23.95 has been refunded.
It usually takes your bank 2-5 business days to post on your account.
I hope you are satisfied with the closure of the issue.
Regards
Kiki
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First Yandy lists their restrictions on price match. Their reason for refusal of the price match is because it is below their cost. However, this restriction is not listed in their price match policy. They prove my point by including their restrictions in their response.Second Yandy has sold three of the items BELOW the price match request since my complaint was submitted. Their response clearly indicates they will not sell items below their wholesale cost. It would appear that Yandy is not being truthful in one of their statements. Either the price match requested was above their wholesale cost or they do indeed sell items below the wholesale cost. You cannot tell a customer that you will refuse to honor your own policy due to losing money on the sale and then sell the item for several dollars less the next week. Both statements cannot be true. I no longer need to have the price match on the items I already purchased from Yandy at a lower cost than what I had requested in the price match. I have decided that I no longer wish to request a price match on one of the items. That would leave two items still in dispute.I propose that Yandy match the price for Satin and Dot Mesh CorsetMesh Panty with Bow and PearlI do not want to have the $7.95 free panty offered, so Yandy can save the cost of this item.As stated in the response, I have placed several orders with the company. I am unsure why they would not follow their own policy and have a customer be forced to resort to filing a complaint to get them to follow their own advertised policy. It seems to be poor customer service to still be refusing to match prices and being contradictory in their response.
Regards,
[redacted]