Victoria's Secret Stores, LLC

Why did you close this when they haven't even attempted to resolve it I sent them the pictures as requested and they have failed to even respond! I am requesting you reopen this!

Dear **,
Your complaint to the Revdex.com regarding a sale price adjustment on a purchase at a Victoria’s Secret Store was forwarded to me for review. I appreciate the time that you spent speaking with me on June and June about the complaint
I
understand the disappointment you experienced when you were unable to receive a sale price adjustment at the *** *** Victoria’s Secret Store. We generally can issue a one-time price adjustment when an original receipt is presented within days of the original purchaseYou do not have to bring the item with you to the store to receive the price adjustment; the original receipt is sufficient
I discussed the matter with a Store Manager at the *** *** Victoria’s Secret Store I learned that in some cases, one store is unable to issue a price adjustment for an item purchased at a different store, if the particular item and sales promotion were not offered at the store you visit for the adjustment Without the garment’s item number and specific dates that you visited each store, it is difficult to definitively explain why the adjustment could not be processed at the *** *** store
Please accept our apology for any inconvenience this may have caused. As an invitation to shop with Victoria’s Secret again, I am sending you a $Gift Card. It will arrive in - business days and will have no expiration date. The card can be used for store, online, or phone purchases
**, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at ***or call us any time at ###-###-####
Sincerely,
*** **
*** *** *** ***

Dear ***, We received your Revdex.com complaint #*** recent experienceI appreciate the time you spent speaking with me today and would like to document our conversationI am so sorry that you did not have a good experience at the Chula Vista Victoria’s Secret StoreWhen
customers choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every timeI am truly sorry that this was not the case with your recent visit.I have personally shared your comments with the store leadership team; I assure you that they will address this with the staffI really appreciate you bringing your experience to our attentionTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchase.***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-####. Sincerely,Lee BSenior Customer Care SpecialistVictoria’s Secret Customer Relations Case #***

We received your RevDex.com complaint ID *** I understand your concern about the
Secret Reward free method of entry.
I am sorry that you have not yet received your cardsThe program administrator
who handles these requests is processing them within
the timeframe outlined in
the Official RulesWe are unable to check on the status of a pending request
The only method of contact for the program administrator is the mailing address
provided in the Official Rules
We assure you that all valid entries are being processed, and that Secret
Reward Cards are being mailed within approximately business days of receipt
as stated in the Official RulesAs long as an entry qualified, based on the
Official Rules, you should receive a card before the end of the promotion
You can review the official rules here:
https://www.victoriassecret.com/secret-rewards-official-rules
Jennifer, we truly appreciate your interest in
our Secret Reward program! If there is anything else we can do for you, please
email or call us anytime
Sincerely,
Gloria
H
Senior Customer Care
Specialist
Victoria’s Secret Customer
Relations

Thank you for taking the time to make us aware of the difficulties you experienced with your sport bras and duffle bagYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry the quality was less than expected
When you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserveI assure you that this is not a common issue that our customers experience and I have personally shared your comments with our Quality Assurance team I will be happy to assist you with the return of the itemsPlease return all items in question to the address provided belowI kindly ask you include a note with your contact information and any receipt information available for these itemsIf no receipt is provided, any refund will be based on the lowest selling price in the form of a merchandise card in accordance with our return policyOnce I have received and reviewed your items, I will contact you to discuss a resolutionI am happy to reimburse your return postage costsPlease return the package via first class standard mail to receive a postage refund Send package to: VS Customer Relations Attn: Correspondence Case #*** Bigger Road Kettering, OH ***, you have chosen Victoria’s Secret and we are honoredIf you have additional questions or concerns, please contact us at ###-###-####Sincerely yours,

Thank you for taking the time to speak with me todayI truly appreciate you taking the time to make us aware of the experiences both you, and your niece, had with us Please be assured I have forwarded the feedback you provided regarding the Opry Mills location with the Leadership Team
for this storeCustomer feedback allows us to know where we have achieved success and where we have room to improve I look forward to speaking with your niece so I may assist her with getting the sensor removed from her teeShe may contact me directly at ###-###-#### and reference your name and Revdex.com complaintPer your request, the gift card I offered you will be sent to your niece once I have spoken with her***, thank you, again, for choosing to shop with Victoria’s SecretIf there is anything further I can do, please do not hesitate to call meSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret

August 25, *** ***
*** *** ** **
*** *** ** ***
*
*** *** *** ***
* Hello ***, Thank you for taking the time to speak with me todayI am truly delighted we were able to reach a satisfactory resolution for you
Per our conversation, I am sending you a $e-gift card to the email address you provided in this complaintYou should receive this within to business daysRemember, if you do not see it in your inbox please check your spam folder Should you have any difficulties receiving or redeeming your e-gift card, please call Customer Relations at ###-###-#### and reference your case #*** ***, I want you to know you are a valued customer and we look forward to shopping with you soonThank you for choosing Victoria’s SecretSincerely yours, Kelly L*** Senior Customer Care Specialist Victoria’s Secret Stores Case #*** ***
Tell us why here

Hello *** Thank you for taking the time to make us aware of the difficulties you experienced with your recent order and store purchaseYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for
the frustration this situation has caused youI assure you that items ordered online by the store are not charged in the storeThe method of payment is collected by the store and your receipt will show the amount you are to be charged once the order is ready to shipWhen we cancelled your order #***, we sent an egift card for $to your email addressThis was to refund the funds taken from the gift cards you provided in the store for these itemsIf you have not received this egift card, please check your spam folder as it may have been blockedWe sent this to you on February 2, If you cannot locate the email, please do not hesitate to contact us and we will be happy to resend it In your complaint you requested to receive an additional gift card for your troublesI am happy to honor this requestI am sending you a $egift card to use towards a future purchase with usIf you have additional questions, please contact me directly at ###-###-####***, it is my hope that you will grant us another opportunity to show you that providing a world-class customer experience is our primary goal I look forward to speaking with youSincerely yours, Kelly L***

Thank you for taking the time to contact us about your daughter’s gift cardYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns. I completely understand your concern for the gift cardI truly apologize for the disappointment this
matter has caused I am sending a $gift card to replace the gift card that was redeemedYou should receive the gift card within to business daysIt can be used on your next online, catalogue, or U.Sstore purchase. ***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any time at Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Case #***

I was told I was going to get a refund from the chat reps! I returned different black bras! Victorias secret screwed up!

Thank you for
taking the time to reach out to us in regards to your experience with our
Woodbridge locationYour Revdex.com complaint has been forwarded
to my attention so I may personally address your concerns
Our gift with purchase offers
are good while
supplies last, and due to the large response to this offer, we
have depleted our stock of the beanie and scarf. I can only imagine how frustrating it was to
hear about this offer while shopping only to have the item sell out before you
could make your purchaseI am truly sorry for the disappointment we have
caused
You asked in your complaint
that we offer an alternate item if the free gift sells outOffering an
alternate item would be considered advertising under the lawI regret
that we are unable to substitute alternate gift items
I would like to invite you to
shop with us again, whether it’s in one of our store locations or online at www.VictoriasSecret.comI am sending
you an Egift Card for $towards your next shopping experienceYou will
receive this in your inbox within to business days and the email will
include instructions for redemption
***, you have chosen Victoria’s Secret and we are honored
If I can be of further assistance to you, please do not hesitate to contact me
directly at ###-###-####
Sincerely,
Kelly K***
Senior Customer
Care Specialist
Victoria’s Secret

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for
taking the time to reach out to usYour Revdex.com complaint has
been forwarded to my attention so I may personally address your concerns
I see that we issued a credit
of $to your Visa account ending in *** on September 26, Federal
guidelines
state that a banking institution has up to business days to post a credit to
an accountIf you do not see your credit posted by October 19, 2015, please
let us know so we may obtain the reference number your bank provided us when
they accepted the creditPlease keep in mind that it may take to billing
cycles for the credit to appear on your monthly statement due to cut off times
I encourage you to reach out
to your bank directly to see when they expect to post this credit
***, you have chosen Victoria’s Secret and we are honored
If I can be of further assistance to you, please do not hesitate to contact me
directly at ###-###-####

Dear ***, We received your Revdex.com Complaint #*** regarding your attempt to cancel order #***I am truly very sorry that we were unable to cancel your orderAs soon as we received credit card authorization for your order, our Distribution Center quickly prepared your
package for timely arrivalTracking information obtained from FedEx indicates that your order was delivered on December 16, 2016.I understand you may not want to keep your merchandiseIf you would like to return your merchandise we provide several different optionsI invite you to return your merchandise by mailWe have provided a $pre-paid USPS return label on your invoice for returns within the United States. I have issued a refund in the amount of $to your Visa account so that you do not incur the $return fee should you choose to return your order by mailYou can also return or exchange your online purchase at Victoria’s Secret StoresSimply bring the item(s) and your invoice to a store near you and we will gladly process your requestAdditionally, I have refunded your Visa account $for the 2nd Business Day ExpressPlease allow to days for the credits to process and to billing cycles for the credits to appear on your credit card statement***, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-Order #***

*** ***
*** *** ***
*** *** ** ***
*Dear ***, We received your Revdex.com Complaint #*** regarding the return of a swimsuit that you received as a giftIt is my pleasure to assist with your inquiry. I was disappointed to hear that the
swimsuit broke after the first time that you wore it. When you choose to shop with Victoria's Secret, or receive our merchandise as a gift, we want you to have the quality of merchandise that you expect and deserve Your account has been reviewed, and unfortunately we do not have a record of receiving a return for the swimsuit that you described. I have tried to reach you three times on the phone number provided in your complaint, and regret that we have not been able to connect. As mentioned in an email from one of our associates, we would like to have the order number or name and address of the gift giver in order to look up the purchase price and description of the gift I understand that you do not have this information. Without the proof of purchase, unfortunately we are unable to issue any compensation other than the electronic gift card that was sent to you on August 24, 2016. ***, thank you for your continued interest in Victoria’s Secret. If you obtain the purchase information for the suit, please contact us by email at *** or call us any time at ###-###-####. Sincerely, Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations ** ***
***

Your RevDex.com case number *** has been forwarded to me for reviewI am
happy to assist with your inquiryI
apologize that your daughter was not happy with the Victoria’s Secret tote bag
that you gave her as a birthday gift
You may recall that
when you
contacted the Revdex.com in November (Case # ***) regarding
the bra that had a broken strap, we provided our return guidelines for
situations with and without a receiptWhen returning merchandise without a
receipt, we are willing to offer a resolution based on the lowest selling price
of the itemIn this case, the lowest price for the item was $with a
qualifying purchase
For your own protection, it
is always best to keep receipts for any purchase from any retailerWhen you
contacted our Customer Care Center on November 28, we advised you that if you
are able to provide documentation for the cash purchase of the tote bag, we
will be able to work toward a resolution for you
***, thank you
for shopping with Victoria’s SecretIf there is anything else in which we can
further assist, please email us at [email protected]
or call us any time at 1-855-866-

Your Revdex.com
complaint number *** has been forwarded to me for review. I am happy to assist with your inquiry
I understand your concern
regarding the refund for order number *** The credit for $that was issued on
December 18, was not issued as a result of a return of merchandise. It was reimbursement for a panty that was
discontinued and could not be shipped with the remainder of your order on
December 17.
A package was received by our
distribution center on December 29, that matched the *** tracking number
provided in your complaint. After a
review of the transaction, we have determined that the package did not contain
any Victoria’s Secret merchandise. I
apologize if you were given incorrect information, indicating that a refund
would be issued for this order
For future returns, you may
find it more convenient to take the merchandise to a nearby Victoria’s Secret
Store. When merchandise purchased on our
website is returned to one of our stores, a refund can usually be issued
immediately
***, thank you for your
continued interest in Victoria’s Secret.
If I can be of further assistance, feel free to contact me Monday -
Friday at 937-438-4098, between the hours of 8:a.mand 3:p.mEastern
time
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations
Customer #***

To whom it may concern.I am looking to respond to my complaint to Victoria Secrets. Is there a way that I am able to do so as this was taken care of when I spoke with Lea from the Corporate Office.Please let me know as I would like to respond.Thank you.*** ** ***

Your RevDex.com case number *** was forwarded to me for reviewThank you
for taking the time to speak with me todayI would like to confirm the details
of our phone conversation regarding your granddaughter’s purchase at our Macon
Victoria’s Secret
Store
We want to serve
each customer as courteously and responsibly as possible and I am truly sorry
that this was not the case during her recent visitI have personally shared
your comments with the appropriate team in your area in an attempt to prevent a
recurrence of this unfortunate situation
I apologize that
she was not given the correct amount of change from our sales associate, and
that you were not able to resolve the matter on her behalfDuring our
conversation, I offered to send a $Gift Card or a $check that you may
forward to your granddaughterYou chose a $check, and it will arrive in
-business days or less
***, I really
appreciate you bringing this to our attentionI hope that you and your
granddaughters will give us another opportunity to serve you either in our stores
or onlineIf we can be of further assistance, please contact us at
855-866-or send an email to [email protected]
Sincerely,
Gloria
H
Senior Customer
Care Specialist
Victoria’s Secret
Customer Relations

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meRegards, *** ***