Victoria's Secret Stores, LLC

Dear [redacted] , We received your Revdex.com complaint # [redacted] regarding the merchandise you would like to exchangeI appreciate the time you spent speaking with me today and would like to document our conversationI am sorry that you were unable to return your merchandise in the storeWe have a liberal return policy, and to help us manage returns and exchanges, we have engaged a third-party company, [redacted] The Retail Equation system denials are based on multiple factors, such as return history, frequency, and dollar valueYou may contact the [redacted] at ###-###-#### for a free copy of your return activity report and more information about why your return was deniedI invite you to return your merchandise via mail using the enclosed invoice and pre-paid return labelI have issued a refund for $to your Victoria’s Secret card to offset the charge for using the pre-paid labelPlease allow to business days for the credit to post and to billing cycles for the credit to appear of your monthly statement To see more about our return policy, I invite you to visit the Customer Service page at www.Victoriassecret.comI understand you wanted to exchange your merchandise for different color and sizes, but maintain the same price as the original purchaseWe are happy to process an even exchange if the replacement is listed at the same price as the return item Any discounts applied to the original items, would not carry over to the exchange [redacted] , thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####Sincerely, Lee B

We received your Revdex.com complaint # [redacted] regarding your Gift CardsI apologize for the delay in receiving your refundI see that you placed an online order on January 22, for $139.32, and applied two Gift Cards totaling $I regret that your order was cancelled as we were unable to charge the remaining balance of $to your Visa accountOur records indicate that we sent an eGift Card for $and $to your email address on file on February 6, I am sorry that you didn’t receive your eGift CardsI have removed the funds from the eGift Cards and processed a Gift Card for $to the mailing address providedPlease allow to business days to receive your Gift Card [redacted] thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####Sincerely, Lee BSenior Customer Care SpecialistVictoria’s Secret Customer Relations Order # [redacted] , [redacted] & [redacted]

I reviewed the response made by the business in reference to complaint [redacted] I do appreciate that a representative from Victoria secrets did try to also reach me by telephone to express their apologies in person That personal touch along with the gift card makes me feel better about giving them another shotI do want to say that I was personally fitted by an employee at Victoria's SecretSo I know it wasn't a result of an ill-fitted bra It really was the qualityBut...I am hoping for a better experience Next time Regards, [redacted]

We received your response to Revdex.com case number [redacted] regarding gifts with purchase for your store and internet purchasesI apologize for your disappointment with not receiving the gifts that you expectedIt is my pleasure to assist with your inquiry The promotions for gifts with purchase are always extremely popular with our customers The guidelines for our special offers are very specific and indicate that gifts with purchase are available only while supplies lastI always suggest that customers redeem offers as soon as possible after receiving them Additionally, some offers, such as the one for a free weekender with a ounce fragrance purchase, specify that there is a limit of one per customer I have reviewed your account for online ordersI see that one replacement blanket was delivered to your billing address on [redacted] on November A second replacement was ordered on December 3, and is being sent to your [redacted] addressI’m sorry that the original replacement was not sent to the correct address We also spoke to you on December regarding the gifts with purchase for the fragrance purchases at our storeThree replacement totes have been ordered for delivery to your [redacted] address, as well as a $Victoria’s Secret Gift Card [redacted] , I am glad that we were able to find resolutions for the situations described in your complaint Thank you for shopping Victoria’s SecretI hope that you have an enjoyable holiday season!

Dear [redacted] Your Revdex.com complaint # [redacted] has been forwarded to me for review I understand your concern regarding the merchandise that was missing from your shopping bag after your recent visit to a Victoria’s Secret Store It is my pleasure to assist with your inquiry I am truly sorry that one of the items that you purchased was not placed in your bag with the other merchandise I can understand that you were disappointed with the manner in which the situation was handled when you later returned to the store We want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent visit I have personally shared your comments with the appropriate team in your area in an attempt to prevent a recurrence of this unfortunate situation I really appreciate you bringing this to our attention As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Gift Card It will arrive in -business days and will have no expiration date The card can be used for store, online, or phone purchases Elena, thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call ############## Sincerely, Gloria H [redacted]

Your RevDex.com case number [redacted] has been forwarded to me for reviewI apologize that you were unable to take advantage of the offer for the free bag with the purchase of $ in fragrance merchandise at Victoria’s Secret Stores The promotions for gifts with purchase are always extremely popular with our customers, and it can be difficult to predict the volume of response to our offersI would like to thank you for providing this feedback about your experienceI hope that you can receive a free gift from one of our future promotions As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Electronic Gift Card It will be sent to the email address provided, [redacted] , and should arrive in 3-daysThe gift card can be printed out to use for store purchases, or can be used for online or phone ordersIt will have no expiration date, and complete instructions will be included in the email ***, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-

Hello Sharon, Thank you for taking the time to make us aware of the issues you had with order # [redacted] Your Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for the frustration this has caused youUpon further research of your account, I see we sent you an order confirmation email for this order on May 28, I noticed the email address you have provided to us is a Gmail accountGmail may occasionally filter our emails as spam unless we are added to your email contact listI recommend adding [redacted] to your contact list to ensure you receive all of our service emails Since you had the order shipped to an address within the U.S., instead of directly to you in the U.K., we are unable to provide you with the necessary paperwork to return the order through customsThis type of documentation is generated and sent with order shipping to International destinationsFor your future orders, I encourage you to have the package shipped directly to you, so you will have the appropriate paperwork in the event you need to make a return I have processed a refund of $to you Angel Card for your order, due to the present circumstancesPlease allow to business days for processing and to billing cycles for the credit to appear on your monthly statementYour reference number for this credit is # [redacted] Please understand that we must abide by our return guidelines for future orders I also see that you have multiple crs associated with your email address in our systemPlease reply with your full and correct billing information so I may update all of your crs and merge them into one accountThis will allow you to view your order status and history onlinePlease know that you can still check the status of a specific orderWith the link below, you can enter your email address and order number in the section that shows “Don’t Have an Account?” to see any updates [redacted] Also, I wanted to share a little tip with you; if you sign into your online account every time you place an order, you will maintain one crAdditional crs are created when checking out as a guestIf you need to set up a registered account, you can use the link below to do soIt takes only a couple minutes, and will help you view up to of your previous orders[redacted] [redacted] , thank you, again, for taking the time to let us know of your experienceIf there is anything further I can do, please do not hesitate to contact me directlySincerely yours, Kelly [redacted] Senior Customer Care SpecialistVictoria’s Secret Digital Order # [redacted]

Dear **, Your complaint to the Revdex.com regarding a sale price adjustment on a purchase at a Victoria’s Secret Store was forwarded to me for review I appreciate the time that you spent speaking with me on June and June about the complaint I understand the disappointment you experienced when you were unable to receive a sale price adjustment at the [redacted] Victoria’s Secret Store We generally can issue a one-time price adjustment when an original receipt is presented within days of the original purchaseYou do not have to bring the item with you to the store to receive the price adjustment; the original receipt is sufficient I discussed the matter with a Store Manager at the [redacted] Victoria’s Secret Store I learned that in some cases, one store is unable to issue a price adjustment for an item purchased at a different store, if the particular item and sales promotion were not offered at the store you visit for the adjustment Without the garment’s item number and specific dates that you visited each store, it is difficult to definitively explain why the adjustment could not be processed at the [redacted] store Please accept our apology for any inconvenience this may have caused As an invitation to shop with Victoria’s Secret again, I am sending you a $Gift Card It will arrive in - business days and will have no expiration date The card can be used for store, online, or phone purchases **, thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, [redacted]

Your RevDex.com case number [redacted] has been forwarded to me for reviewI apologize that the strap on your animal print bra broke after wearing it only three timesIt is always our goal to provide our customers with quality merchandise at a good valueNot meeting this goal is disappointing not only to you, but to us as well I reviewed our records and found that you were contacted by our associate Steffanie regarding this matter We appreciate your willingness to send a photo of the bra and the tagSteffanie determined that the bra was manufactured in She is sending you an Electronic Gift Card in the amount of $to your email address, [email protected] will arrive in business days or less We invite you to return or exchange the bra at your local Victoria’s Secret Store For your convenience, I have provided a copy of the return policy for our stores belowThis information is also printed on the back of our receipts and at the cash wrap station at our stores With an Original Receipt Within days of the purchase, Victoria’s Secret will exchange merchandise or issue a refund in the original form of payment for the returned merchandiseAfter days of purchase, Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the original purchase price for the returned merchandise Without an Original Receipt Victoria's Secret will exchange merchandise or issue a merchandise credit based on the lowest selling price for the returned merchandise Amira, thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

August 11, [redacted] ** *** Dear [redacted] , Thank you for taking the time to speak to me on August 9, regarding your [redacted] I would like to document our conversation regarding the five bras that you purchased at our [redacted] *** Victoria’s Secret Store I am very sorry that the stitching between the cups of the bras has started to come loose, and that the sales associate was not able to assist when you took them back to the storeWhen you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserve As we discussed, I would like to have the date of purchase and transaction number from the original receipt If the receipt is not available, I may be able to find the purchase information using your credit card number, the exact amount of the charge, and the date of purchase You may contact me directly on [redacted] , extension ***, or [redacted] between the hours of 8:a.m– 4:p.m Eastern time The information can be left on my voicemail if you are unable to call during those hours [redacted] , thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] Sincerely, Gloria *.Senior Customer Care SpecialistVictoria’s Secret Customer Relations Case [redacted] Egh_Brown_

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Thank you for taking the time to reach out to usYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I see that we issued a credit of $to your Visa account ending in [redacted] on September 26, Federal guidelines state that a banking institution has up to business days to post a credit to an accountIf you do not see your credit posted by October 19, 2015, please let us know so we may obtain the reference number your bank provided us when they accepted the creditPlease keep in mind that it may take to billing cycles for the credit to appear on your monthly statement due to cut off times I encourage you to reach out to your bank directly to see when they expect to post this credit [redacted] , you have chosen Victoria’s Secret and we are honored If I can be of further assistance to you, please do not hesitate to contact me directly at ###-###-####

My complaint was against Victoria's Secret I've never heard of Comenity Bank Can you please send this complaint to Victoria's Secret (which is who I originally filed it against) Very strange Not sure whats going on Let me know if you have any questions ###-###-####

Dear [redacted] We received your RevDex.com complaint ID [redacted] I understand your concern about the Secret Reward free method of entry I am sorry that you have not yet received your cardsThe program administrator who handles these requests is processing them within the timeframe outlined in the Official RulesWe are unable to check on the status of a pending request The only method of contact for the program administrator is the mailing address provided in the Official Rules We assure you that all valid entries are being processed, and that Secret Reward Cards are being mailed within approximately business days of receipt as stated in the Official RulesAs long as an entry qualified, based on the Official Rules, you should receive a card before the end of the promotion You can review the official rules here: https://www.victoriassecret.com/secret-rewards-official-rules Tracie, we truly appreciate your interest in our Secret Reward program! If there is anything else we can do for you, please email or call us anytime Sincerely, Gloria H

December 2, Tina Burresch Clifton St La Habra, CA Dear [redacted] We received your Revdex.com complaint # [redacted] regarding the free panty promotion and your returnI appreciate the time you spent speaking with me today and would like to document our conversationI am so sorry that you were unable to redeem the promotion for free panties or return your Very Sexy for Her Eau de Parfum at the Brea Victoria’s Secret StoreWhen customers choose to shop with Victoria's Secret, we want them to have a wonderful experience, each and every timeI am truly sorry that this was not the case with your recent visit I have personally shared your comments with the store leadership team; I assure you that they will address this with the staffTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseTina, thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, [redacted]

Hello, This is [redacted] on behalf of my wife [redacted] ***,who is the victim of this case My case ID is [redacted] I am sending you the police report I got from police department of chicago at the end of April This report is what VS has been asking me to get and send to them and then announced as useless by them after my striving for months on contacting the police office in Chicago The reason why it is my name ,not my wife's name,shows in the victim blank is I am the person who dialed [redacted] and reported it to the police at that time.I think it's doesn't matter I hope this will be useful to you as a support document of my complaint Thank you

August 4, [redacted] ** [redacted] [redacted] Hello [redacted] , Thank you for taking the time to speak with me todayI’m truly sorry you were disappointed with the store’s resolution for the return of your bra We discussed our return policy and the options both the store and our Customer Relations team offered, which were gift cards for $eachI offered to send you a $gift card and you would not need to return the braYou declined this option and have chosen the alternate option of returning the bra to me, at your expenseOnce I receive the bra I will contact you to send you a comparable replacement It is recommended that you return the bra via an insured, traceable methodPlease send the item to the following address Victoria’s Secret [redacted] ** [redacted] You mentioned during our conversation that you have another bra you plan to return to the storeFor your convenience, I have provided a copy of our return policy belowThis information is available on the back of every receipt, on signs at each register and on www.VictoriasSecret.com WITH AN ORIGINAL RECEIPT Within days of purchase, Victoria’s Secret will exchange merchandise or issue a refund in the original form and amount of payment for the returned merchandiseAfter days of purchase, Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the original purchase price for the returned merchandise WITHOUT AN ORIGINAL RECEIPT Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the lowest selling price for the returned merchandise WITH A GIFT, RETURN OR EXCHANGE RECEIPT Victoria’s Secret will exchange merchandise or issue a merchandise credit in an amount equal to the original purchase price for the returned merchandise GIFT CARDS Gift cards cannot be returned, or otherwise redeemed for cash except for balances under $ PRICE ADJUSTMENTS Within days of the original purchase, a one-time price adjustment will be issued when an original receipt is presented COUNTRY OF ORIGINAL PURCHASE All returns, exchanges and price adjustments must be made in the country of original purchase *In select stores, a government-issued ID is required for all returns and exchangesVictoria’s Secret will electronically scan this ID for the sole purpose of preventing return abuseVictoria’s Secret does not sell the information obtained through this processFor questions or concerns, please contact the Customer Care Center at ###-###-#### [redacted] , I look forward to speaking with youThank you for choosing to shop with Victoria’s SecretSincerely yours, Kelly L [redacted] Senior Customer Care Specialist Victoria’s Secret Stores Case [redacted] [redacted]

I spent money on stamps I believe someone should notify the responsible parties of the issue.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We received your RevDex.com Complaint # [redacted] regarding your experience with the bras that you purchased at a Victoria’s Secret Store and online (Order # [redacted] ). It is my pleasure to assist with your inquiry. It is disappointing to hear that the quality of the bras was... less than you expected. At Victoria’s Secret we pride ourselves on providing great fitting bras. We often receive compliments on the quality and workmanship, as well. When you choose to shop with Victoria's Secret, we want you to have the quality of merchandise that you expect and deserve. I understand your concern about the comment of our Sales Associate regarding the fact that you purchased bras that were on sale. As an invitation to continue to shop with Victoria’s Secret, I am sending you a Gift Card for $50.00. It will arrive in 10 -14 business days and will have no expiration date. The card can be used for store, online, or phone purchases. Since your size has recently changed, it might be a good idea to request a personal bra fitting the next time you visit one of our stores. There is no charge for this service, and many of our customers find the fitting very beneficial. [redacted] thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [redacted] or call us any time at [redacted] Sincerely, Gloria H.Senior Customer Care SpecialistVictoria’s Secret Customer Relations