Vacation Breeze LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have also received the attached letter and offer to "forgive" our *** and they would notify the servicer once we returned the letter signed, which we didI find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been in communication with this customer, and believe this issue to be resolved. Thank you for the notification, and Mahalo

Initial Business Response /* (1000, 5, 2014/07/18) */
In the year since his purchase, Mr*** has never contacted our office for assistance with his program, or for any other reasonA review of his account shows that Mr*** has only used his program to book an airline ticket in
September of He contacted Reservations in April of this year to request a vacation in ***, Florida, however he subsequently called to cancel his request
Furthermore, at the time of purchase Mr*** signed paperwork which clearly states he must pay an Annual Renewal Fee to continue using the Vacation Breeze ProgramHowever, the Annual Renewal Fee is an optional fee, and not a mandatory yearly feeIt is certainly not a commitment "for life"
Although we feel that this complaint was unwarranted, we promptly reached out to Mr*** to discuss his concernsWe are working with him to resolve this issue, and appreciate your assistance in this matter

This
customer purchased with Vacation Breeze on April 10, 2015. On
September 22, we received an email
from this customer, the same day that this complaint was submitted to the
Revdex.com of Hawaii. A response
was immediately sent to this customer offering assistance
A
review of this account shows that they have never contacted Reservations for
any type of assistance. In addition,
prior to September the only logins made on the account were twice in April of
and once in May of
Although we feel that this complaint
was unwarranted, Vacation Breeze seeks to ensure that it has a happy member
base. We have already been in contact with this customer, and a
resolution is currently underway
Vacation Breeze continues to serve thousands of satisfied customers
who appreciate a high quality, members only Vacation Experience

This customer purchased with Vacation Breeze on April 17, 2015. At the time of purchase, this customer signed their understanding that their personal login would be issued within two weeks. For that reason they completed an
online tutorial of the live website, and signed and initialed their satisfaction of the live website. They further signed and initialed their understanding of the one week cancellation period, however no cancellation request was ever submitted. Their personal login was issued on April 27, A review of their *** shows that they have never contacted the sales office for assistance. They have also never contacted Reservations for assistance with any quotes or bookings. A login audit shows that they have not logged into their *** since February 28, 2016. This customer chose not to pay their Annual Renewal Fee on April 26, 2016. As the Annual Renewal Fee is an optional fee, it is not a required payment. After a grace period their online *** was deactivated from usage. However, their most recent login remains February 28, This *** is under the names of both *** “***” *** and *** ***. Both parties clearly signed all documents associated with the purchase. There is certainly nothing fraudulent about the transactionThat notwithstanding, we have already reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution. Thank you for your notification, and Mahalo

Complaint: ***
I am rejecting this response because:
I did speak with the manager that dayHowever, I am still not satisfied with this serviceHe contacted me again regarding some information for a trip to *** *** and again I let him know that the price they quoted was still more than I could find at a travel website that I do not have to pay forHe then mentioned the voucher they gave us for a free vacationStated that I ciuld put it towards the ***Like I explained even using that voucher technically im still paying moreI could go to another website and spend less and just save the free vacation voucher He actually insisted on that there were things available a low prices and he mentioned some namesAs I told him, at the time we do not have a specified time for travelingInstead he said since we are having problems that he would upgrade our membershipWhich is NOT what I wantedI want to be able to use the website and find affordable rooms/condos, with or without using the free vacation voucherHe did send me a confirmation email regarding the lifetimeHowever, that's not what I wantedAlso, now they are calling stating we didn't make a payment which has been going out automaticallyI told him I was not comfortable with giving someone my account number as they should already have itNothing has changedI told him I also didn't want to be liable for any late fees or penalties because, again, until now it had been going out automatically and nothing has changedThank you.
Sincerely,
*** ***

We received this complaint from the Revdex.com on the afternoon of August 19, 2015, however we spoke with this customer earlier that same day and believe this matter to be already resolved
This customer contacted Vacation Breeze for the first time on the morning of August 19,
2015. She called at 7:26am and left a voicemail. She called again at 7:50am and was advised that our staff does not arrive until 8am, and that her call would be returned shortly. At 8:43am she spoke with a representative who assisted her and answered her questions. An email confirming the details of that conversation was sent to her at 10:22am
Following receipt of this complaint we contacted this customer again today, August 20, 2015, who confirmed that she filed this complaint prior to speaking with our representative. Vacation Breeze continues to serve thousands of satisfied customers who appreciate a high quality, members only Vacation Experience

From: *** *** *** Sent: Wednesday, August 12, 12:PMTo: InfoSubject: #***Please note that Vacation Breeze was quick to resolve the matter, and I am greatly appreciative of your support Please update my complaint.In addition, I let them
know of the complaints I found online, and that I even did my own investigation They were professional in their response stating that they are legit, and were open to negotiate with me. Thank you,*** ***

This customer purchased with Vacation Breeze on August 4, 2014. As they were on vacation and funds were tight, they requested to defer their initial payment until August 9, 2014. They signed a contract and credit card voucher stating such, and also signed their understanding that their
personal login would be issued within two weeks once their initial payment was processed. For that reason they completed an online tutorial of the live website, and signed their satisfaction of the live website. They also signed and initialed their understanding of the one week cancellation period, however no such cancellation request was ever submitted. Their initial payment was processed as agreed on August 9, 2014, and their personal login was issued on August 14, 2014. This customer has never contacted the sales office regarding cancellation or any other questions. They have never submitted a cancellation letter. They have never contacted Reservations for assistance with any bookings. A login audit shows this customer last logged into their account on September 29, 2014. They elected not to pay their Annual Renewal Fee in August of 2015, and after a short grace period their online account was deactivated from usage. This customer made only two monthly payments on their billing account. After months of unanswered calls from the billing company, their account was placed in Collections in March of due to its delinquent status. There were no additional payments ever made on this account. At the time of purchase, this customer received a $Resort Condo Vacation Certificate to be redeemed after their first booking with Vacation Breeze. However, the Certificate was never redeemed as there were no bookings madeThis customer is clearly mistaken in a number of statements made within their complaint. That notwithstanding, we have reached out to this customer in an effort to resolve this matter, and will continue to work toward a resolution. Thank you for your notification, and Mahalo

Initial Business Response /* (1000, 5, 2014/03/27) */
This customer's complaint has been resolved to their satisfactionVacation Breeze seeks to ensure that it has a happy member base, and this issue was resolved with a single phone callIt is unfortunate that this client never attempted
to resolve any of their issues directly with Vacation BreezeWe feel that this complaint was unwarranted, as we were not given any opportunity to satisfy this client prior to the Revdex.com notification
The offhand comments of the salesperson that were referenced and made after the completed transaction are a violation of our approved business practicesThis salesperson has taken responsibility for her comments and claims to have made them in jestVacation Breeze has taken appropriate corrective action with this representative and regrets her inappropriate references

This customer has never contacted the sales office for assistance.
A review of her online account shows that she has only logged in on two occasions this year. Furthermore, she has not contacted Reservations since April of 2014, and that was simply for assistance with her login information and accessing the website. She has made no calls regarding a reservation request.
It is unfortunate that this customer never attempted to resolve any of her issues directly with Vacation Breeze. We feel that this complaint was unwarranted, as we were not given any opportunity to satisfy this customer prior to this complaint notification. However, Vacation Breeze seeks to ensure that it has a happy member base. We have since been in contact with this customer, and a resolution is currently underway
Vacation Breeze continues to serve thousands of satisfied customers who appreciate a high quality, members only Vacation Experience

When we spoke with this customer on August 20, 2015, she gave no indication that she was dissatisfied. We have reviewed the quotes she received for the *** *** area, and compared them against retail rates available on the internet. In both cases the Vacation Breeze price was less than the online retail rate including taxes and fees.
When this customer purchased with Vacation Breeze, she elected to setup her monthly payments on automatic debit. Her payments were processed without issue in May, June and July. However, the August payment was declined by her banking institution. Within the email we sent her on August 19, 2015, we confirmed that the billing company had legitimately contacted her “due to a declined payment on August 15, 2015.” We also provided contact information to make alternate payment arrangements
That notwithstanding, we have already reached out and spoken with this customer again yesterday, August 25, 2015. A resolution is currently underway, and we thank you for your assistance with this matter

This
customer purchased with Vacation Breeze on February 20, 2015. At the time of purchase, this customer
completed an online tutorial of the live website and signed and initialed their
satisfaction of the live website. Their
personal login information provided access to the same
website they viewed at
the time of purchase. Their only call to
the sales office was a few days after purchase, when they inquired about moving
to a different hotel. They chose to stay
in the hotel they had originally booked prior to purchase. They have not contacted the sales office for
assistance since that time
A
review of their account shows that they have received numerous quotes from Reservations,
yet they have not yet complete a single booking. They
have also not redeemed the $Resort Condo Vacation Certificate they received
at the time of purchase.
That
notwithstanding, we have been attempting to reach out to this customer in an
effort to resolve this matter. We
finally made contact today, however we were informed that it was not a good
time and the call was promptly disconnected.
Please encourage this customer to contact us, as we look forward to
their responding to our Customer Service teamThank you for your notification, and Mahalo

Complaint: ***
I am rejecting this response because:In response to the most recent attempt at making a reservation, I was hung up onThe manager did call me and leave one voicemail, which I returned immediatelyI have not received a single call/voicemail sinceIn regards to the rest of the quotes I was given, I never booked because I was always able to find a cheaper price from other businessesThese promises of low prices for resorts were falsely madeI have yet to find a good deal from this company and as a result have never bookedI have attempted on several occasions to book but why should I give this company more money when I already gave you thousands for a useless service? I am a medical studentI was promised I would save money and all I have done is loseI tried to cancel and your representatives with low ethical tactics basically forced us to stay with the companyWe were told that your Revdex.com rating was an A and it isn'tIt's a C-There is a reason it is so lowI cannot believe that this company has been allowed to continue to operate, praying on tourists trying to enjoy their vacations
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** *** ***
*** *** *** *** *** *** *** *** ***I would like confirmation that *** *** *** has been notified of the cancellation - "forgiveness" of our ***I attempted to send them a certified letter with a copy of this email with it and it was returned due to the forwarding having expiredWhat they have listed online as their address has obviously changedI want you to verify and document that UAS was contacted - our *** is closed with them - and we will not have another auto draft from them in any way, this month or anytime here after.Please respond today.Thank you,*** ***214-404-0096On Tue, Jul 26, at 6:PM, Customer Service wrote:Aloha Shane and ***,We are in receipt of your request to cancel your Vacation Breeze *** via your complaint with the Revdex.com of Hawaii We respectfully disagree with your position regarding your request for cancellation for a number of reasons At the time of purchase, you signed your understanding that your personal login would be issued within two weeks For that reason you completed an online tutorial of the live website, and signed and initialed your satisfaction of the live website You also signed and initialed your understanding of the cancellation policy, however no cancellation request was ever submitted Your personal login was issued on April 27, 2015.A review of your *** shows that you have never contacted the sales office for assistance You have also never contacted Reservations for assistance with any quotes or bookings A login audit shows that you have not logged into your *** since February 28, You chose not to pay the Annual Renewal Fee on April 26,2016, and after a grace period your online *** was deactivated from usage However, your most recent login remains February 28, 2016.Your *** is under the names of both Micheal “Shane” *** and *** *** Both of you clearly signed all documents associated with the purchase There is certainly nothing fraudulent about the transaction.That notwithstanding, it is apparent that everyone's interests are best served bringing this issue to a close We are hereby offering to forgive the remaining loan balance on your *** with *** *** *** You will have no further financial obligation to Vacation Breeze In addition, you may retain the program for your family to use, however any decision to use and/or maintain the program shall be up to you, at your discretion Attached please find the document required to complete the closure of your *** with *** Please sign and return either via email (for immediate processing) or by mail to the address listed below Once we receive the signed copy we will finalize the closure and notify *** Please feel free to contact us with any additional questions Mahalo!Vacation BreezePO Box 88589Honolulu, HI 96830---Best Regards,Customer Service

These are
the facts concerning this account:
"">These
clients made a purchase on 8/17/
2. Vacation
Breeze received no cancellation letter, ever, from these clients
These
clients have never contacted the Hawaii office or fulfillment center for
assistance.
The
clients completed a welcome call with the finance company on 9/24/that
confirmed all of the loan details. These calls are recorded for quality
assurance. During this call the client confirmed that she had the phone
number to the sales center if she ever had questions about the product
These
clients logged into their account times including browsing the website in
6.
All of their credit card payments declined
7. Clients
never contacted either the finance company or the sales site about a
"cancellation" until October
In
conclusion, we believe these clients knowingly retained their program and never
cancelledAny timely cancellation would have been processed in a responsible way by
our company Additionally, these clients
have ignored all attempts at collection of agreed payments Any concession to resolve this complaint with
the clients at this point will be strictly based on good faith effort by Vacation Breeze

Complaint: [redacted]
I am rejecting this response because: my wife nor I have been contacted or had messages left for us. my wife has called customer services 3 times with no answer or call back. locations were told would be in there are not
Sincerely,
[redacted]

The first and only time this customer contacted Vacation Breeze was in December of 2014, which was six months after her initial purchase
"> Her call was returned and a voicemail left for her on December 14, 2014. A review of her account shows that she has never logged in, and has never contacted Reservations for any type of assistance.
In addition, this customer chose to take advantage of the option to finance her purchase and paid only a processing fee of $250. She has failed to make the monthly payments required on her account, and is now receiving calls due to its delinquent status
Although we feel that this complaint was unwarranted, Vacation Breeze seeks to ensure that it has a happy member base. We have already been in contact with this customer, and a resolution is currently underway
Vacation Breeze continues to serve thousands of satisfied customers who appreciate a high quality, members only Vacation Experience

This
customer purchased with Vacation Breeze on July 25, 2014.  A review of their account shows that they
have never contacted Reservations for any quotes or bookings.  In addition, they have never contacted the
sales office for assistance.  They did
contact the billing...

company on July 31, 2015 to request their payoff balance.
At the
time of purchase, this customer completed an online tutorial of the live
website and signed and initialed their satisfaction of the live website.  Their personal login information provided
access to the same website they viewed at the time of purchase.
This
customer chose not to pay their Annual Renewal Fee on August 4, 2015.  As the Annual Renewal Fee is an option fee,
it is not a required payment.  After a
90-day grace period their online account was deactivated from usage.  However, a login audit shows that their last
login was July 31, 2015.
We have
recently reached out to this customer in an effort to resolve this matter, and
look forward to their responding to our Customer Service team.  Thank you for your notification, and
Happy Thanksgiving.  Mahalo.

My brother and I were approached on the beach and agreed to a presentation - we were very honest and said we were not interested up front but we would attend to give it a shot and we receive our discounted tickets. We showed up, sat through the presentation. Everyone was very nice....until we said no. The woman we dealt with got rude as well as the additional gentleman she brought in. She then made us wait for our tickets. She then proceeded to make snide comments while walking away towards secretary (before we even reached our elevator) Our 1st event went well, the 2nd event, they didn't have our name right which caused great confusion getting our shuttle and getting on our boat. We were booked under the wrong name. Not to mention -they scheduled the shuttle to arrive an hour early for our event. Wasted time.