DriveTime

The provided contract under Default states that if the care is taken back, the buyer has the right to cure the vehicleI exercised that right by paying 100% of the unpaid or "past due" balance in good faith, understanding the vehicle would be returned to me and loan reinstated as allowed under Texas lawDrive time did not reinstate the loan and subsequentlly canceled the warranty and Gap insurance coverage which would have been covered had the loan been inplace

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I’m writing this letter in-reference to re-opening a prior complaint due to the problem not being resolved as Drive Time stated, Drive Time reached out to me after the Revdex.com complaintDrive Time instructed me to take the Chrysler to [redacted] and they would pay the diagnosis fee I complied, on 10/9/the vehicle was diagnosed what was found, Oil leak, the oil had not been changed since 1/13/printed on the filter I purchased vehicle on 5/10/Both torsion strut bushings split, sway bar bushings badSway bar links bad and left front outer tie rod bad also wheel alignmentsCost $1031.00, Drive Time did not agree to have repairs done there Drive Time instructed me to take the vehicle to another of their in-shops, [redacted] ***, and provide them the diagnosis from [redacted] On 10/16/I took vehicle in and provided list of repairs by [redacted] , vehicle out on 10/17/2014, upon pickup the mechanic stated the vehicle was still making noise but this was due to all Chrysler’s making noise I took the vehicle to [redacted] to learn that the wrong oil was put into the vehicle, by [redacted] ***, this is specified on oil cap, and also by their list of completion they only put quarts of all in vehicle The vehicle was loud and still making the same noise, I took the vehicle back to Chrysler to ask for another diagnosis paid by me, their response another one not neededDue to the first thing on the list of repairs done by [redacted] was not performed; also Chrysler’s stated the statement that all Chrysler’s making noise isn’t a true statementI contacted Drive Time again with update; also the vehicle started having problems with starting and needed a jump to performI had the batter checked and put on diagnosis machine at local advance shop was told battery was good but needed charging, I had battery fully charged results full charge on battery Car still will not perform without being jumped but once turned off will not startDrive Time instructed me they did not want to send the vehicle to the same in-shop [redacted] they instructed me to take it to another in-shop which was [redacted] , I complied on 11/3/14, I had vehicle towed to [redacted] , I received a telephone call from [redacted] that there was nothing wrong with the vehicle but that it needed a new battery [redacted] had also called this in to Averex warrantyUpon picking the vehicle up [redacted] mechanic road in vehicle with my son and I, the mechanic observed noise inside vehicle also outsideThe vehicle taken back into shop repairs found and needed, both front struts upper control arms, install right upper control arm install left upper control arm and alignment needed [redacted] called in claim $1,plus it was denied, Drive Time Customer Relations staff [redacted] stated to me that they would close out the old loan acting as if it did not happen [redacted] stated they would switch me into a new vehicle of choice, but same class and price, and that the down payment amount which was the balance left on the Commander would transferBut would not transfer any payments made on Commander, or reimburse any diagnosis fees paid by meAlso I would need to make my past due payment of $I agreed and made payment on 11/12/14, on 11/12/terms changed, [redacted] stated in order to transfer me into a new vehicle I would have to comply with a new application, credit check and approvalOr if I want to walk away they would provide me a $check, she explained they did not obtain the balanced left on the Commander once sold in the auction and took a loss Follow up: On 11/19/I spoke with [redacted] customer relations (supervisor) she agreed with the terms being offered and explained that they received $more from the trade in amount of 4,plus from the sell of the commander [redacted] stated the $was a courtesy to me onlyThere have been many inconsistencies, and dishonest statements and practices by Drive Time, at this time I’m willing to walk away as Drive Time state I’m allowed to do at this point, but feel that $for my trade in that was in good condition, well kept and no- body damage is unseasonal and would not be feasible for meI would be willing to accept 1,to walk away as they previously stated that I’m allowed to doI would appreciate your attention to this matter Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have no reason to believe that the reporting will resume in AprilNeither of my accounts have been reported on in a yearI have repeatedly received mail from this business reminding me that this is one of the benefits of purchasing from them, and attempting to solicit other business from myself or acquaintancesThey could send notifications to me that a payment was due, or to solicit more business, but not that one of the services advertised by the company was not taking placeI would like to know what assurances I can be given that the reporting will resume in AprilI have already been assured that it would be resolved in February and it was notI was not contacted and informed that the service would not resume, despite the fact that I had filed a formal complaint with their customer service groupA dollar credit to one of my accounts does not pay for the credit monitoring for all bureaus to ensure that the have actual fulfilled what I view as a promise to resume credit reporting Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While in Arizona it maybe legal but this is [redacted] , on all payments any amount OVER the payment is to go directly to the PRINCIPAL balanceDriveTime has repeatedly failed to do soAlso, all INSTALLMENT companies fall under a different statute in [redacted] and fall under the PayDay Loan LawThey failed to advertise they are an installment company and have charged in EXCESS amount for a car that is NOT anywhere near the price of purchaseIf they company would have complied with said laws and performed said maintenance as they claimed they do, I would have chose to not purchase a vehicle Pending civil litigation is in process if a resolution is not granted up to and including arbitration and criminal intent/fraud for the Installment agreement At this time [redacted] the person who responded has been repeated requested to direct a person of legal background or his superior, both of which he has denied to do so As is my right and the law I am representing myself, and his so called Legal dept would be required to respond to me, of which was denied by [redacted] for failing to properly follow directive and protocol Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I appreciate ate the business making an exception and valuing me as a customer and I will forever be grateful for the services provided

November 9, 2015Revdex.comPh(602) 212-2232Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 26, 2006, before purchasing a vehicle with DriveTime, our customer filed for Chapter bankruptcyThis bankruptcy was discharged on July 20, On July 23, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Dodge DurangoAttached you will find the Simple Interest Retail Installment Contract for your referenceOn March 23, 2013, our customer entered into another Simple Interest Retail Installment Contract with DriveTime when he purchased a Nissan SentraAttached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewingTransUnion has recently completed these updates, as wellWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancementsAfter a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting ActAt this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcyThis update should reflect on our customer’s credit reporting within 30-days for both accountsWe will be reinstating these trade lines with Experian, Equifax and TransUnionOn November 5, 2015, we contacted our customer and came to an amicable resolutionWe discussed the above information and advised our customer to contact us at 800-965-with any further questions or concerns.As an additional good-will gesture, DriveTime has sent a $ [redacted] gift card to our customer’s address on file Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Justin MDriveTime Customer Relations Department

January 27, Revdex.com Ph( [redacted] Fax [redacted] Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 14, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Volkswagen JettaThe Retail Installment Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAdditionally, our customer was provided with a DriveCare Limited Warranty serviced by AeverexAttached you will find a copy of the Retail Installment Contract and DriveCare Limited Warranty contract for your reviewOn December 28, 2016, our customer spoke with Aeverex and advised the check engine light was on and there was a knocking noise from the engineAeverex referred our customer to an in-network repair facility for a vehicle diagnosis and for a claim to be filedAeverex also advised our customer they could provide towing reimbursement up to $75.00, should the vehicle require a towOn December 30, 2016, the in-network repair facility filed a claim with AeverexThe repair facility stated that the oil light was flashing and the oil pressure was lowAeverex recommended additional diagnostic time to inspect the valve cover to determine the cause of the engine noise and low oil pressureOn this same day, Aeverex requested a third party inspector to further diagnose the vehicle (Full response provided to the Revdex.com)

Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 14, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Buick Lucerne Attached you will find the Simple Interest Retail Installment Contract for your referenceDriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe originally anticipated these enhancements to be completed no later than late February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to AprilWe apologize for any confusion or inconvenience this may have causedWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsAt this time, we have completed the necessary updates with [redacted] and [redacted] Both credit bureaus have confirmed they have begun uploading our customers’ account information for public viewingOn March 30, 2015, after speaking with one of our representatives about his concerns, our customer decided to return his vehicle to DriveTimeOur customer was informed that credit reporting has resumed and returning his vehicle may have a negative impact toward his creditDue to our customer’s concerns, we have currently placed a hold on his account, and would be pleased to work with him on options of redeeming the vehicleAs a goodwill gesture, DriveTime has mailed a $American Express gift card.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTimeCustomer Relations

Concern: · Our customer stated that he previously filed a Revdex.com complaint due to DT not reporting the trade line to any of the credit bureaus · Our customer stated that he was promised that we would report to all three credit bureaus for at least year Resolution: · $gift card sent to the address provided · Unfortunately, DriveTime was unable to update the trade like in May due to a previous bankruptcy· Due to the loan being paid off, DT is unable to update the trade line with Experian and Transunion at this time · DT has requested a manual update with Equifax, as they are the only bureau in which we can reinstate the trade line

July 22, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On December 14, 2007, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Mitsubishi EndeavorAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation On December 15, 2011, our customer traded in his Mitsubishi and purchased a Saturn Aura, which is his current vehicle with DriveTimeAttached you will find this Contract as well, also subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation On May 17, 2016, our customer first contacted us to discuss trading in his vehicleOver the next several weeks, our customer had several conversations with our representatives regarding the specifics of a tradealThe last of these conversations took place on July 6, On July 19, 2016, our representative left a message for our customer to discuss the concerns raised in his Revdex.com complaint On July 20, 2016, our customer contacted our representativeOur customer stated that he had been waiting for dealership personnel to contact him to discuss the possibility of trading in his current vehicleOur representative apologized for the inconvenience, and advised that he would reach out to our dealership for a follcall to our customer.FULL RESPONSE ATTACHED

At this time, I we have to decline the offer $toward my principle balance as a resolution to the complainI have attach a copy of the invoices that I have submitted to DrivetimeIt did take me some time to collect the invoices with actual dollar amount I paid out of pocketI would serious asks Drivetime to review the invoice that I submitted.The amount they are suggesting for compensation on the issues does not match the money, frustration, are time lost we have experience since we brought the van.thanks you, [redacted] [redacted]

[redacted] ** [redacted] [redacted] Revdex.com: I have reviewed the response made by Drive TimeI accept that they have put me on their global do not call list and I haven't received any calls sinceI did speak with someone on one of the first days the calls started and informed them of my purchaseHowever even taking that out of the situation, if I were still looking for a car, I wouldn't of bought one from a company that seems so desperate as to call me every dayYou left a message on day oneThat is sufficientMaybe follow up call, then shoot an emailWhat makes you think that the potential customer is going to think "Wow Drive Time has called me every day for a month, let me go there and buy a car" in my experience, it has the exact opposite effect Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

August 18, [redacted] Revdex.comPh[redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns We apologize for any inconvenience or confusion.On April 17, 2014, our customers entered into a Simple Interest Retail Installment Contract when she purchased a [redacted] Included you will find the Simple Interest RetailInstallment Contract for your referenceOn Jun 14, we came to an amicable resolution Our customer’s e-mail and phone number have been removed from our automated databaseAs a goodwill gesture, DriveTime has applied a $principal only credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, ***DriveTimeCustomer Relations

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

(Please see attached for full response)On May 6, 2015, our customer requested a due date changeThe modification was declined because the requested date occurred before the next originally scheduled paymentFollowing this modification attempt, our customer has requested a due date change during several conversationsDuring each of these conversations, we informed our customer that upon bringing the account current, we would review for a loan modification to change the due dateOn August 14, 2017, DriveTime reached out to our customer to discuss her concernsWe explained the aforementioned informationWe discussed the status of the account and encouraged our customer to contact us once the account was current and we would complete a loan modification to change the due date changeOur customer accepted our offer and the call ended on amicable termsDriveTime does not send monthly statements, however, our customer is welcome to contact us as often as desired to obtain a recent transaction historyAlternately, our customer can review her transaction history, including a complete description of the allocation of her payments via her online account at [redacted] We apologize for any frustration this matter may have causedWe are unable to accommodate her request to refund any interest or late fees to the account as all costs assessed are validWe will continue to work with our customer through the accepted resolution

Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn January 11, 2016, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolutionDriveTime advised her to arrange transport of the vehicle to an Original Equipment Manufacturer (OEM) for further diagnostic, as the previous repair facility was unable to repair the mechanical concerns on the vehicleDriveTime advised our customer that we would make an exception and cover one (1) hour of diagnostic fees and authorize the repairs needed on the vehicle at the OEMIn exchange, our customer would need to make a payment to DriveTime, in the amount of $1,247.92, and cure the past due balance on the accountOur customer was not satisfied with DriveTime’s offer for assistanceOn January 13, 2016, DriveTime contacted our customer again in efforts to come to an amicable resolutions with our customerOur customer stated that she no longer wanted the vehicle and would not be curing the past due balance on the accountIf Ms [redacted] opts to abandon the vehicle at the repair facility, DriveTime will proceed with its contractual option to recover the vehicleDriveTime will not pursue any deficiencies owed to us by Ms [redacted] and there will be no adverse credit reportingWithout any further information, DriveTime is still unable to refund our customer the down payment placed on the vehicle as this will be retained for use of the vehicleWe apologize for any confusion or inconvenience this matter may have causedWe encourage our customer to contact our Customer Relations Department at [redacted] for further assistanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Continued (Full version provided to the Revdex.com)

For full response, please see attachedOn September 27, 2017, we contacted our customer to discuss the concerns of her complaintWe explained our customer’s vehicle has been towed back to the INRF and the repairs to the turbo charger are expected to be completed by September 28, We explained once the repairs are finished, we would have the vehicle towed back to the OEM to confirm completion at no cost to our customerAt this time, any recalls would also be able to be performed by the OEMAs a gesture of goodwill, we also offered to pay for the daily rate of a rental vehicle for our customer while the repairs are performedOur customer expressed satisfaction with the outcome and the call was concluded on amicable termsOn October 2, 2017, we were able to confirm our customer’s vehicle had successfully been transported to the OEMThey have since confirmed the repairs to the turbo charger have been fully completed and the recalls would be completed by October 3, As a contracted vendor for DriveTime, we take complaints against third party repair facilities very seriouslyWe have internally addressed the issues with the repair facility and sent a $gift card to our customer’s home address We will continue to remain in contact with our customer to ensure all which has been promised is executed in a timely manner

October 29, 2015RevDex.comPh (602) 264-5299Fax (602) 263- Re: Complaint #[redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On August 08, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet TraverseOur customer opted to purchase a year/50,mile Vehicle Service Contract (VSC), administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn September 2, 2015, our customer called in to Aeverex and stated that the check engine light had come on, the brake pedal was making noise, and that the vehicle hesitates when goingAeverex advised our customer to take the vehicle into an in-network repair facility for diagnosticOn October 16, 2015, an in-network repair facility called in a claim to Aeverex for the repairs of the hydraulic booster and engine mountsAeverex advised the in-network repair facility that these components were non-covered under the Vehicle Service ContractOn that same day, our customer contacted DriveTime and stated that the vehicle was in need of repairs that are non-covered under the Vehicle Service ContractDriveTime advised our customer that we would request an estimate from Aeverex for these concerns and review for a possible exception to the Vehicle Service ContractOn October 20, 2015, DriveTime made a one-time exception to the Vehicle Service Contract to cover the cost of repairs of the hydraulic booster and engine mounts for a total of $1,At this time, all repairs that have been called in to Aeverex have been approved for our customerWe encourage our customer to obtain an updated diagnostic from an in-network repair facility if she is experiencing additional mechanical concernsOnce an updated claim is received, DriveTime would like to review additional concerns for possible assistanceDriveTime has made multiple attempts to contact our customer to reach an amicable resolution but we have not been able to make contactWe encourage our customer to contact Customer Relations at [redacted] to address her concerns We apologize for any inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a credit to our customer’s account in the amount of $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] **DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On Saturday December 6,I talk to Jerry the General Manager on [redacted] He advised me that I could return the vehicle after asking him twiceThat same day the car would not moveOn Monday I informed DriveTime that I did not feel comfortable as a customer getting back in a car that was on recall which nobody seemed to car aboutI basically had to get out of professional character for DriveTime to do everything they had done for meFrom towing to giving me a credit to my accountEverything was very unprofessional on their behalfFrom doing my research recall cars are not to be sold on the car lotAnd I was sold a recalled car Regards, [redacted]