DriveTime

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On February 5, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Ford ExpeditionIncluded you will find the Closed End Motor Vehicle Lease Contract for your reference.At the time of lease, our customer agreed to make a first payment of $due on February 21, 2015, followed by periodic payments of $due every other SaturdayThe term of our lease program is designed for a specific amount of time, for this reason we are unable to process any modifications through the life of the lease.At the time of lease our customer signed and reviewed the Return Anytime Lease AgreementOn page 3, under section subtitled Default, Repossession and Other Remedies, it states:"The following are events of default (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it "In addition, it explains:" If you are in default, after waiting any time the law requires, we may take (repossess) the vehicle "Since the start of our customer’s lease agreement, her account has reached past due on eight different occasions, four of which exceeded ten days past dueDuring this time we have made several attempts to work with our customer and her authorized third party by setting promised payment datesMany of these arranged payments were not met.As of July 23, 2015, our customer’s account is nine days past due with a past due balance of $Another payment of $is set to be due this Saturday, July 25th.At this time we are unable to accommodate our customer’s requestDriveTime’s Closed End Motor Vehicle Lease program allows our customers to return the vehicle and cancel the lease, anytime, with no penalties or refundIf our customer feels the lease program no longer works for her, whether it is ability to make payments or life changes, our customer can cancel her lease any time by returning the vehicle to the dealershipBy bringing the vehicle back, our customer is then eligible to lease or buy a vehicle from us again at any time in the future.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn July 22, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ###-###-####, to discuss her concerns.We apologize for any confusion or inconvenience this may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] *.DriveTime Customer Relations

when I purchased the vehicle from them it was cause I didn't have the money to buy anywhere else and they help lower income people and say they sell high quality vehicles that go through a lot of different checks to make sure they are good vehicles yet the one they sold me already is broke and they want me to get the vehicle towed to a mechanic which I told them I don't have the money to keep putting into this vehicle and if it's something that's not covered again I would be responsible for it also, if I wanted a vehicle I was gonna constantly put money into I would of bought a cheap fixer upper for $1,and not 30k from them for a car that already has messed up on me twiceThe whole point is I shouldn't be going through this at all if they sold the quality of vehicles they said they do or if the warranty was as good as they make it sound when they sell that to you, also I shouldn't be skipping my other bill payments and breaking myself to come up with money for a car I just bought

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn September 1, 2012, our customer entered into a Simple Interest Retail Installment contract with DriveTime when she purchased a Chrysler PT CruiserThe vehicle came with a year/36,miles limited warrantyAttached you will find the Simple Interest Retail Installment Contract and Limited Warranty Agreement for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail at inspection are replacedHowever, if a part is functioning at the time of inspection, the part will not be replacedPage one of the "Customer Delivery Checklist" under Important Reminder states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: " These maintenance items are subject to replacement only upon failure of the component..." Attached you will the Customer Delivery Checklist for your reviewAt the time of sale, DriveTime informed our customer about the Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your reviewOur customer was also provided an Experian AutoCheck Vehicle History ReportThe Experian AutoCheck Vehicle History Report may indicate a prior accident record, branded titles, odometer rollbacks, and vehicle use informationIf any of the items were reported, these items would be noted in the Vehicle Information section on the Experian AuthoCheck History reportOur customer signed and acknowledged no accidents were reported to Experian AutoCheck prior to purchaseAt the time of sale, our customer signed and reviewed "DriveTime’s DriveCare Limited Warranty," which explains limited warranty coverages, customer responsibilities, and roadside assistancePlease refer to page two, section titled, "Warranty Co-Payment" states: "You will pay a warranty co-payment as follows: Year (day 0-30) $per warranty repair visit Year (day 31-365) $per warranty repair visit Year (day -730) $per warranty repair visit Year (day 731-1095) $per warranty repair visit" A timeline of our customer’s repairs history is as follows: - On September 5, 2012, a repair facility contacted the limited warranty and recommended thermostat and thermostat gasket replacementThe repairs were covered by the limited warrantyThere was no co-pay within the first days- On November 12, 2012, a repair facility contacted the limited warranty and recommended thermostat, thermostat gasket, and radiator replacementThe repairs were covered by the limited warrantyOur customer was responsible for a $warranty co-pay- On December 20, 2012, a repair facility contacted the limited warranty and recommended thermostat replacementThe repairs were covered by the part’s warrantyOur customer was responsible for a $warranty co-pay- On January 21, 2013, a repair facility contacted the limited warranty and recommended radiator cap, right cv axle, and rebuild transmissionThe limited warranty covered the right cv axle and rebuild transmissionThe radiator cap is a non-covered componentOur customer was responsible for a $warranty co-pay- On February 4, 2013, a repair facility contacted the limited warranty and recommended engine replacementThe repairs were covered by the limited warrantyAn exception was made to assist our customer with a direct bill rental for approximately five daysOur customer was responsible for a $warranty co-pay- On March 5, 2013, a repair facility contacted the limited warranty and recommended hose clamps to the heater hoseThe repair is a non-covered componentAn expectation was made to cover the $diagnostic fee.- On March 24, 2014, a repair facility contacted the limited warranty and recommended cooling fan replacementThe repair was covered by the part’s warrantyOur customer was responsible for a $warranty co-pay.On December 24, 2014, our customer contacted us requesting reimbursement for a radiator replacement for $We requested our customer submit a paid receipt for possible reimbursement under the limited warranty agreementOur customer stated she has current repair concernsWe encouraged our customer to get the vehicle diagnosed to review for possible assistanceOn December 26, 2014, we offered to reimburse our customer’s account $for radiator repairOur customer would have been responsible for a $warranty co-payOur customer informed us she no longer wanted the vehicle and requested we pick up the vehicleWe informed our customer that her credit reporting would reflect a charge off and would be responsible for the remaining balanceWe again offered the repair reimbursement and to review her current repair concerns for assistanceOn December 31, 2014, the vehicle was recovered per our customer requestAt this time, we are unable to accommodate our customer’s request to reimburse for warranty co-pays, a full refund for the radiator, and report to the credit bureaus as a paid loan with a $balanceIf our customer would like to redeem the vehicle and reinstate the loan we in encourage her to contact us at ###-###-####We can reimburse our customer’s account $and review current repair concerns for possible assistanceThis offer expires on January 26, As a goodwill gesture, DriveTime has mailed a $American Express gift card as refund for the part warranty claim on December 20, DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

An in-network repair facility is America Service Excellence (ASE) certified, meets insurance requirements, has pre-negotiated pricing, and have submitted all necessary paperwork to receive payment for services rendered with DriveTimeWe recommend utilizing an in-network repair facility for repairs as it generally simplifies the process for our customer, may help expedite completion of repairs, and could provide better pricing for DriveTime customers in comparison to an out-of-network facilityAdditionally, diagnostic and deductible fees may be higher at an out-of-network repair facilityIf there are no in-network repair facilities within a reasonable distance of our customer, we are able to explore the option of taking the vehicle to an out-of-network repair facility at no added cost to our customer.As a customer service gesture, DriveTime is willing to waive the diagnostic fee at an in- network repair facilityOnce completed, we will review options of possible assistanceOn April 5, 2017, DriveTime and our customer had a conversation during which our customer agreed to have the vehicle diagnosed at an in-network repair facilityShould the in-network repair facility deem they are unable to provide assistance with the needed repairs or diagnosis, DriveTime agreed to review options of having the vehicle diagnosed at an out- of-network repair facility.DriveTime has not been able to reach our customer, since receiving his recent response, to further discuss his concernsWe understand he is unable to take the vehicle in at this time but we are more than willing to review options of assistance once our customer is able to have an updated diagnostic done.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations department at (800) 965- 8043.Thank you, Danielle C

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsDriveTime has reviewed our customer’s concerns and found our dealership erroneously provided our customer a booklet that should have been disposed of as our GAP Insurance Loss Program had changedHowever, this was not done and we apologize for the confusion this has caused our customerThe particular part of our website our customer is referencing is part of our online glossary for programs through DriveTimeThe program he is referencing is Total Loss Protection, which was offered to our customers who purchased between November 28, and December 31, 2012, before we had GAP Coverage as a product We have provided all related training opportunities to ensure our dealership representatives are not providing inaccurate information for our ancillary productsWe can confirm on July 29, 2017, we successfully assisted in contracting our customer into Chrysler Please see the below explanation of eventsOn June 15, 2017, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Hyundai VelosterThe Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest)Our customer also elected to purchase GAP Coverage, administered by SilverRockThe Contract and GAP Addendum is attached for your reference.At the time of sale, DriveTime requires our customers to maintain comprehensive and collision coverage insurance on the vehicleIf our customers are involved in a total loss accident, their insurance provider/adjuster must file a claim with our Total Loss departmentOnce the insurance company determines the insurance claim payout amount and issues a check to be processed by Bridgecrest, our Total Loss department will submit the necessary documentation to SilverRock for them to process the GAP Coverage(continued on attached)

The response from Drivetime while appearing professional in manner was still not acceptable Yes I am behind on my payments as I have had to spend so much money of our pocket for all of the expenses that have been incurred from not having a reliable vehicle The upload button on this website will only allow me to upload items I have different receipts for items including a few from the companies response and multiple that were not listed Example: -$deductable for the fuel pump that Sark's auto told me needed to be replaced Less than hours Later another $not covered under warranty was forked out for the TIPM unit through [redacted] Dodge -$deductable for the transmission I had replaced Sark's auto within weeks another transmission has to be put in as you guys would only authorize a used transmission to be put in $ [redacted] Dodge for evaluating the Osensors in the vehicle and need for computer reprogram -$deductable Alternator $for tires, and balancing [redacted] ***, $Lower control arm $something for tune up wires etc, Hundreds in tow bills not covered in warranty Being upside down on a vehicle and not being able to get a ride to work to pay for the vehicle that you owe more than the worth on Apparently priceless I would like to submit for review all of my receipts I have spent on this vehicle Drivetime's only answer has been if you would like to turn the vehicle in it will go poorly on your credit Thanks Drivetime It is sad when you have to file a Revdex.com complaint for someone in customer relations to pick up a phone and call you back

Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 15, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet Malibu with 91,milesOur customer purchased a year/50,miles Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceDriveTime does not compete on price, nor do we hide itWe encourage our customers to research all aspects of their purchaseOur customer had the opportunity to sign and review all documents.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: " These maintenance items are subject to replacement only upon failure of the component..." Attached you will the Customer Delivery Checklist for your review DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your reviewA timeline of our customer’s repair history as follows: ? On June 4, 2015, a repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 94,miles for noise concernsThe repairs were not covered components under the vehicle service contract? On June 30, 2015, the same repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 96,miles for noise concernsThe repairs were not covered components under the vehicle service contractOn July 2, 2015, we informed our customer we are unable to assist with the brake and rotors repairs since they are maintenance repairsWe advised our customer she has driven 5,miles since purchaseDriveTime has attempted to reach our customer via phone to review her concerns and located an account, but have been unsuccessfulWe mailed a certified letter to our customer to contact DriveTime to resolve her concernsWe encourage our customer to contact us at ###-###-#### with any questions or concernsAs a goodwill gesture, DriveTime has credited our customer’s principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] *DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address these concerns We have tried to reach the non-customer via the phone number provided on her complaint and have been unsuccessfulHowever, we have addressed her concerns accordingly On October 31, 2014, the non-customer stated she received a text message addressed to " [redacted] ." She stated another text message was sent again on November 5, 2014, regarding the same matterIn both cases, she replied, "STOP" in attempt to stop the texts After researching the matter further, we established there was a glitch in our system in which a multitude of people received the same text message addressed to a " [redacted] ." We apologize for any inconvenience or confusion this might have caused along with the negative experience that occurredWe have added the phone number provided to the Do Not Call list so no further texts messages or phone calls can be made As a goodwill gesture, DriveTime has mailed a $American Express gift card to the non-customer DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, Leah B DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On August 1, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a Dodge AvengerIncluded you will find the Closed End Motor Vehicle Lease contract for your reference.At the time of lease our customer signed the Driver’s Seat Vehicle Return Agreement which states:“We will give you the ability to return the vehicle to DriveTime and terminate this lease contract so long as you return the vehicle:To the DriveTime dealership where you purchase it within one calendar day (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the first calendar day Having driven it no more than miles With a restocking fee of $200.00; andIf the Vehicle is driven more than miles, DriveTime may either refuse to accept the vehicle back or at Drivetime’s election may charge and you will pay $per mile for each mile the Vehicle was driven over miles ”Attached you will find a copy of the Driver’s Seat Vehicle Return Agreement for your referenceOn August 3, 2015, our customer returned to DriveTime to cancel her Closed End Motor Vehicle Lease contract in accordance with the Vehicle Return AgreementOur customer had driven the vehicle miles since she leased the vehicleDriveTime elected to allow the customer to return their vehicle and receive a refund of her down paymentOur customers original down payment was $1,we deducted both the $restocking fee and the $per mile fee for the over mileage totaling a refund of $806.00On August 11, 2015, we contacted our customer to address her concernsWe explained the Vehicle Return Agreement and how it applied to her refundWe advised the customer we would overnight the refund to her as soon as possibleOur customer advised she understood and was pleased with the resolution DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTimeCustomer Relations

April 6, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 27, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Dodge JourneyIncluded with the purchase was a day/mile Limited WarrantyAttached you will find the Contract and Warranty for your reviewOn February 2, 2016, our customer contacted DriveTime with concerns regarding her windshield and tiresThese items are considered non-covered items under the terms of the WarrantyOur representative advised our customer that we would be able to review an estimate to determine if any assistance were available, and that February 2, 2016, marked the last day of her Day Vehicle Return PeriodOn February 3, 2016, our customer again spoke with DriveTime regarding concernsOur representative advised that we would accept and review an estimate for the non-covered repairs from an in-network repair facilityThat same day an in-network repair facility called in a claim for tires, front brake pads and rotors, alignment, tire pressure monitor sensor kit, and brake and transmission flushesDriveTime made an exception to cover the tires, front brake pads and front rotors, and diagnostic feeOur customer was responsible for the other itemsOn February 12, 2016, our customer contacted DriveTime to advise that their vehicle was hesitating and jerking, and that it was difficult to startOur customer advised that she wanted to trade her vehicle inOur representative advised that we were not able to offer that as an option at that time, and that should the customer return the vehicle at this point it would be considered a voluntary surrender.FULL RESPONSE IN ATTACHMENT

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On, September 28, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mazda MazdaAttached you will find the Simple Interest Retail Installment for your reference.At the time of purchase, our customer signed and reviewed the attached "Important Things You Should Know" documentOn page two, under subsection Payments it states:"Your payments are due on the due dateThere is no grace period."On January 7, 2015, at thirteen days past due, we called our customer regarding the status of her accountOur customer informed us that she traded the vehicle in about one week priorOur customer then contacted DriveTime on January 9, 2015, to obtain the ten day payoff quote to complete her trade in.On January 16, 2015, at twenty-two days past due, we contacted our customer to inform her of the possible negative impacts once the account reaches thirty-one days past due.On January 28, 2015, at thirty-four days past due, we contacted our customer and advised her we were still waiting for a payoff check from the dealership she trade the vehicleOur customer advised us that the dealership had sent the check on January 14, 2015.On February 4, 2015, we received portion of our customer’s payoff, amounting to $8,At this point, our customer’s account had reached a total of forty-one days past due from payment due date of December 25, 2014.On February 13, 2014, we received a check for the remaining balance of $to pay off the remaining loan balance.At this time, we are unable to accommodate our customer’s requestDriveTime is required to abide by the Fair Credit Reporting Act (FCRA) for all reporting activityAdjusting our customer’s credit to remove the late mark would be against FCRA §[U.S.C§ 1681s- 2] which states:"A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate."We have made several unsuccessful attempts to contact our customer to discuss her concernsOn May 15, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns.As a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] **DriveTimeCustomer Relations

Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns The manner of conversations described in our customer's correspondence are not in keeping with DriveTime's set standards of service and supportDriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respectOn September 7, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep PatriotAttached you will find the Simple Interest Retail Installment Contract for your referenceOn September 29, 2013, our customer enrolled in Auto PayDriveTime’s Auto Pay option allows our customers to have their payments automatically withdrawn on specified dates in order to avoid late payments or feesIn order to cease this automatic withdrawal, DriveTime must be notified hours prior to the next scheduled paymentOn June 3, 2015, a $referral credit was applied to our customer’s accountDriveTime offers a Loyalty Program that offers a credit of $to be applied to our customer’s accountThis credit applies towards the account after the referred customer makes their first payment on their new loanOn June 7, 2015, our customer’s regular payment of $was drafted from her account due to her enrollment in Auto PayOn June 8, 2015, our customer contacted DriveTime’s corporate offices to ask about the payment withdrawalOur customer informed us that a referral credit of $should have applied to her account to cover her paymentWe informed our customer that in order for the previously applied referral credit to take place of her automatic payment, she would have needed to cancel her Auto PayWe advised our customer that Auto Pay must be cancelled days prior to scheduled payments in order to prevent the automatic withdrawalOur customer stated she was not informed of this process and the $that was withdrawn caused her to overdraft her account by $On June 10, 2015, the payment was returned due to insufficient funds resulting from a stopped paymentWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn June 15, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, so that we may come to an amicable resolutionWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] *DriveTime Customer Relations

Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 11, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Chevrolet Impala Included you will find the Closed End Motor Vehicle Lease Contract for your referenceOn May 3, 2015, our customer contacted DriveTime and stated she was having issues making a payment through our third party vendor, Western Union, because of a miscommunication with her bank account numberOn May 11, 2015, DriveTime informed our customer of alternative methods to make payments to her account to avoid any negative impactsIn addition, the bank account number was corrected to reflect properly in Western Union’s systemOn May 18, 2015, DriveTime informed our customer that her account was days past due for the amount of $We also informed our customer that DriveTime has a zero day grace period policy and her vehicle was eligible for recoveryPlease refer to page of the Cancel Anytime Lease, section Default, Repossession, and Other Remedies“You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so ” On May 21, 2015, our customer made a partial payment towards the past due balanceDriveTime then made an exception to set up a payment arrangement for the remaining balance to avoid recovery of the vehicleAt this time, our customer has brought her account current and all payment issues have been resolved We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] *DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn December 3, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Honda InsightAttached you will find the Simple Interest Retail Installment Contract for your referenceOn May 13, 2014, DriveTime made an exception for our customer to re-contract in order to accommodate her request to cancel the Skylink GPS ServiceThe Skylink GPS Service was an optional product at the time of our customer’s purchase and was not refundableAt the time of the re-contracting, the information submitted to the [redacted] was missing our customer’s nameOn December 18, 2014, our customer went to the [redacted] and attempted to submit the "Statement of Ownership"The [redacted] rejected the "Statement of Ownership" and stated that DriveTime needs to resubmit the title with the new contract plus a $titling feeIn addition, DriveTime is making an exception to pay to re-register the vehicle for $to ensure there are no more delaysOn December 22, 2014, we informed our customer that the required information and check was overnighted to the [redacted] on December 19, We informed our customer that we are waiting for the [redacted] to complete the processDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Re: Complaint # [redacted] Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On September 09, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased a GMC Acadia from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe vehicle came with a day/1,miles DriveCare Limited Warranty, administered by AeverexOur customer also opted to purchase a 5-year/50,000-mile Vehicle Service Contract, also administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, and Vehicle Service Contract, for your reference Prior to sale, DriveTime vehicles are inspected at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it At time of sale, our customer signed a document titled ‘Customer Delivery Checklist.’ On the ‘Customer Delivery Checklist,’ under the sub section “Important Reminder,” it states: “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” On September 16, 2016, our customer contacted Aeverex regarding the check engine light and a knocking noiseAeverex referred her to an in-network repair facility to have the vehicle diagnosed On September 23, 2016, an in-network repair facility filed a claim with Aeverex for the knock sensor, intermediate shaft, and steering diagnosisAeverex approved these repairs in full, under the terms of the DriveCare Limited Warranty On October 7, 2016, our customer contacted Aeverex regarding brake concernsAeverex referred her to an in-network repair facility to have the vehicle diagnosedNo claim was filed at that time On October 24, 2016, our customer contacted Aeverex regarding the warning light on in the vehicle and vibrationsAeverex referred her to an in-network repair facility to have the vehicle diagnosed--see attached

December 15, [redacted] ***Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns.Without any further information, DriveTime is unable to accommodate our customer’s request to confirm whether we will be able to assist with the repairs or change our customer into another vehicleWe are unable to provide an answer as to what assistance we can provide without knowing what specifically needs to be repaired and at what cost.We are currently waiting to receive an estimate from a repair facility so that we may continue our review for possible assistanceWe have advised our customer to send the estimate once it is available and have offered to reimburse the $diagnostic fee from the Original Equipment Manufacturer once paid receipts have been receivedShould our customer require further information, we encourage her to reach out to our Customer Relations Department at [redacted] DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] .Thank you,Jessica H.Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns At this time, DriveTime has reached out to our customer and come to an amicable resolution We have authorized our customer to exchange her vehicle for a different one of her choosing DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, [redacted] Customer Solutions Analyst

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 21, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a Chrysler Town & CountryIncluded you will find the Closed End Motor Vehicle Lease Contract for your referenceDriveTime offers payment options to accommodate every customer’s situationFor our Closed End Motor Vehicle Lease customers, there is no processing fee if customers chose to set up reoccurring payments using their bank account information.On May 11, 2015, our customer was informed of the $processing fee that is charged when using the automated system to make a paymentOur customer was informed there would be a one-time courtesy credit of $applied to his account for any misinformation provided to him at the time of lease.On May 22, 2015, DriveTime reiterated to our customer that there is a $processing fee that would not be waived if he chose to make payments using the automated systemAt this time, DriveTime is unable to accommodate our customer’s request to waive the $processing fee when he calls to make a payment over the phone or using the automated systemWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] ** DriveTime Customer Relations

For full response please see attached. On October 6, 2017 and October 10, 2017, [redacted] made two outgoing calls to our customer to inquire about the status of the modification documents. On both occasions, our customer informed us she would be taking the necessary steps to complete and... return the documents as soon as possible. On October 13, 2017, [redacted] contacted our customer to explain the requested modification agreement has since expired and she would need to set arrangements for payment on the account. Our customer disconnected the call before any further arrangements could be set. On October 17, 2017, [redacted] contacted our customer to discuss her concerns. As a gesture of goodwill and in an attempt to reach an amicable resolution, we advised her we would be willing to honor our customer’s request to complete a loan modification to defer three of her bi-weekly payments to the end of her loan once she is able to satisfy one biweekly payment on the account. Additionally, we informed her she will be required to complete and return the provided loan modification documents in a timely manner. Our customer expressed satisfaction with this outcome and the call was ended on amicable terms.

December 22, [redacted] Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] Ms [redacted] Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On August 14, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Hyundai SonataAttached you will find the Simple Interest Retail Installment Contract for your reference We understand the importance of building and maintaining a credit scoreDriveTime updates the three major credit bureaus on the status of our finance accounts at month’s endThis update may take 30-days to reflect on the credit bureaus themselves On December 14, 2015, DriveTime mailed our customer a credit rating letter that reflected the current status of her account as reported by DriveTimeAt this time, our customer’s account is reflecting correctly to the three major credit bureaus DriveTime has made multiple attempts to contact our customer in order to come to an amicable resolutionWe encourage our customer to contact our customer relations department at [redacted] We apologize for any confusion or inconvenience may have causedAs a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance Should you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, Justin MDriveTime Customer Relations Department