Zoosk

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ This email was sent on May XX XXXX: Hi XXXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscription associated with the email address: xxxxxxxxxxxx.comToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that you purchased a 1-month Subscription on Feb XX XXXX for $I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are also available here: http://www.zoosk.com/autorenewterms, as well as within the Terms of Service: http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com Our records also indicate that you contacted Zoosk Customer Service on May XX XXXX, and the representative successfully cancelled your subscription per your requestDuring that call, you also accepted a refund of the May XX XXXX renewal of the subscription in the amount of $ Due to the confusion and inconvenience, we are also refunding the Apr XX XXXX renewal of $and the March XX XXXX renewal of $as well Your refunds will be issued directly back to the credit card or account used to make the purchasePlease allow 5-business days for the refund to process and post back to your account Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Hello [redacted] ,Thank you for contacting Zoosk Customer SupportOur investigation of the issue found that the account under your email address was blocked from Zoosk when we received disputes from the credit card company regarding several chargesAs a result, the charges were refunded and the account was blocked.To ensure that you no longer receive emails from Zoosk, we have removed your email from our marketing listPlease note that it may take up to hours for this to take effect.I hope this helpsBest regards,Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ This email was sent on September 18, 2015: Hello XXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Better Business Bureau so I have investigated your case and wanted to contact you directly I apologize for the confusion regarding your subscriptionI understand that you are requesting a refund of the subscription that you've purchasedAs mentioned in our email response on September 14, 2015, our records indicate that your Subscription was purchased through iTunes If you wish to contact iTunes directly to request a refund of your subscription, Apple asks their customers to go through their menu system in order to resolve the issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/04/17) */ This email was sent on April XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted] We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] 's email sent me a email on 4/I replied on 4/and 4/explaining the account was under [redacted] @hotmail.com I have not received a response to date (4/21/14) accept the one from the Revdex.com [redacted] Final Business Response / [redacted] (4000, 9, 2014/04/24) */ This email was sent on April XX XXXX: Hi [redacted] , Thanks for contacting Zoosk Customer Support Per your request I have forwarded a request for a refund of $ on Apr which is a partial refund for the remaining unused months The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ This email was sent on November 25, 2015: Hello XXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience or confusion you have experienced Today we received your complaint from the Revdex.com and would like to investigate this matter for you In order to investigate further, we will need the username of your co-worker that contacted you on Zoosk, as well as the date and time you where notified that you had received a message from this member Please reply directly to this message with this additional information, and we will be happy to investigate this on your behalf Thank you for your patience and let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ This email was sent on Oct XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so as a courtesy we have canceled your Subscription and requested a refund of $ from your most recent renewal on Oct XX XXXXThe refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ This email was sent on July 24, 2015: Hello XXXXXX, I'm sorry for any inconvenience you have experienced with the unauthorized charge associated with your Visa cardToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicated that you contacted Zoosk via telephone on Jul XX XXXX regarding a fraudulent chargeThe representative that you spoke with was able to locate the account that used your credit card, and informed you that due to the unauthorized activity related to your card, we would block the Zoosk account to prevent further access to itBlocking the account also blacklists the credit card used during the transaction, preventing it from being charged again Because the account was blocked, we were able to void the transaction completely, as it was still pending during the time you contacted usThe transaction did not finalize and Zoosk was not able obtain payment for this purchaseThe representative that you spoke with sent you a Voided Transaction Confirmation email after the call (Reference #XXXXXXX) For your safety, however, Zoosk cannot divulge information about the account that used the credit card (for example: we're unable to release the email address, registered location, or any other personal contact information on file within the account)This type of information requires a legal subpoena to obtainIn these cases, we are happy to work with any law enforcement agency investigating your case While Zoosk is typically able to investigate and refund / void fraudulent charges to your credit card, we're unfortunately unable to refund an amount we did not directly charge you for (for example: monetary compensation for inconvenience, interest paid to your credit card, or insufficient funds charges applied by your bank)We apologize for any inconvenience this may cause you To discuss this charge further, please feel free to contact our Customer Service teamUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours Monday through Friday, from 7am-5pm, Pacific TimeSaturday and Sunday we are open from 8am-5pm Pacific TimePlease have the partial credit card number associated with the transaction available during the call Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] C Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ This email was sent on June 12, 2015: Hi XXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand that you were not satisfied with your subscription purchaseOur records indicate that your subscription successfully expired on Jun XX XXXXAs a courtesy, we have refunded the initial subscription payment of $ The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] C Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Zoosk has issued a full refund of the paid subscription costThis is what I had requested and am satisfied with the response

Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ This email was sent on June XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate you have full access to be able to send and receive messagesThe messages you have sent have been sent to those membersOnce you have messaged another member it is then up to that member to decide if they would like to respond further It sounds like you are inquiring about our Carousel feature! The Carousel is an optional fun game designed to allow users to see the photo and age of other Zooskers and allows them to decide whether they would like to meet youIf you are looking through possible future matches on Carousel, and you are interested, selecting "yes" or "maybe" will send the other member a notification stating that you would like to meet them and ask them if they would like to meet you as wellIf you are not interested in meeting a particular Zoosker, simply choose "no" and move to the next person When you select "yes" and the other member also selects "yes", this creates a Mutual MatchOnce either of you would like to view the profile, the Carousel will ask you or the other Zoosker to pay the allotted number of Zoosk Coins to unlock the other Zoosker's profileUpon unlocking a Mutual Match, you will have access to that Zoosker's profile and you can begin chatting with the userOnce the profile is unlocked, you will not be asked to pay again to see their profile We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested refunds in amounts of $ for your Subscription and three refunds in the amount of $ for your Coins purchases for a total of $ The refunds will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) All those instructions notwithstanding, and in spite of the fact that you claim that your records show that I have been able to send and receive messages, that has not been true 97% of the timeAlthough I've gotten a couple of messages and been able to respond only a couple I have been online when someone else is listed as "online and wants to chat" and have not been able to chat; I have absolutely no indication other than your word that most of my messages have been received, even when I sent a simple question like, "If you get this message, you don't have to keep talking, just let me know you got the message and you're moving on," and similar things, and got no responseI even got a message from someone asking if I'd like their email, because he thought Zoosk was a scam and that was the last message that came through from that person, even though I responded immediately (he was online)Your website misleads paying subscribers by charging them for the ability to write e-mails to members who can't reply to their e-mails or even read them Final Business Response / [redacted] (4000, 10, 2014/06/18) */ As per the members request and since we recognized that the member was unhappy with their experience on Zoosk, we issued refunds for all charges placed on the accountOnce we clarified her concerns and informed the member that we have issued refunds on June XX XXXX this member then purchased a new subscription on June XX XXXX

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ This email was sent on December 08, 2015: Hello XXXXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that you were sent email notifications from Zoosk regarding messages that you received from other membersAfter purchasing the subscription, you were able to respond to these messages and successfully engaged in conversations with other members Our records also indicate that you contacted Zoosk Customer Service on December 02, 2015, requesting a cancellation and refund of your subscription purchaseAs a courtesy, the agent was able to cancel your subscription and requested a refund of $XXX.XXXBecause the transaction was still pending at that time, our Billing Department was able to void the original transactionCancellation confirmation was sent the same day (via email), in Customer Service Ticket #XXXXXXXXX Please note: it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ This email was sent on September XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records also indicate that renewal occurred on Sep XX XXXX, and your email request for email request for cancellation was submitted on Sep XX XXXX after the renewal has already occurredThis request was then processed and any further renewals cancelled on Sep XX XXXXAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ This is email was sent on July X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that there has only been one purchase made on the account provided this charge was placed on Jun XX XXXX in the amount of $ However we do show that there was a previous attempt to purchase a subscription, made on Jun XX XXXX which was not processed as it was denied by the banking institution We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account Upon deactivation: - Your profile and your photo will no longer be visible to Members - Members can no longer reply to your prior flirts - You will no longer have access to messages in your account - You will lose all of your Zoosk Connections - You will no longer have access to any Coins purchased Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not until I am sure my refund is on my credit cardAnd there certainly was times that they tried to charge my cardBOTH were pendingThen one went through and it was a bunch of scams after thatadvertisingI will look into my credit card and when it clears and is refunded then accept it if so Thank you! [redacted] L [redacted] Final Business Response / [redacted] (4000, 10, 2014/07/16) */ This email was sent on July XX XXXX: Hi [redacted] , Thanks for contacting Zoosk Customer Support Our records indicate that we issued your refund of $ on Jul XX XXXX to the card ending in The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted If you decide you would like to come back as a Subscriber, please contact us prior to subscribing and we will waive your Activation Fee and provide any discounts or promotions available at that time Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/02/05) */ The following email was sent on February 5, 2014: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Better Business Bureau so I have investigated your case and wanted to contact you directly Our records indicate that you have contacted us via phone on January 24, to request a refund of $for the coins that were purchased on January 23, Because some of the coins issues had already been used, the representative you spoke with offered to issue a partial refund of $Our records of that phone conversation indicate that this solution was satisfactory to you As a result the refund was issued and finalized by Zoosk on January 29, You would have received the credit to your credit or debit card 2-business days laterWe apologize if the time-frame of the refund process was not made sufficiently clear by ZooskIn general a refund will take - business days from initiation to completion Furthermore, your subscription has been successfully cancelled, and there have been no further charges aside from your initial subscription purchase and your coin purchase, that has been partially refunded Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ This email was sent on Oct XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I understand you are inquiring about , however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted] @gmail.comPerhaps you are already a veteran Zoosker? We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts For information pertaining to refundsAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted We apologize for this inconvenience, and thank you for your patience Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Hello XXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand that you were not satisfied with your subscription purchaseOur records indicate that your subscription successfully expired on May XX XXXXAs a courtesy, we have refunded the initial subscription payment (Mar XX XXXX - $29.95) and the renewal payment (Apr XX XXXX - $29.95) The refunds are issued directly to the credit cards or accounts used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ This email was sent on Nov XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I understand you are inquiring about cancelling a Subscription and refund requests, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted] @tcu.eduPerhaps you are already a veteran Zoosker? We look forward to assisting you, but we would need more informationWe would require information for the member in questionFurther more I would recommend the member contact us directly, otherwise if they would like me to contact them please provide their contact information, such as email address or Phone number We apologize for this inconvenience, and thank you for your patience Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] @tcu.edu or [redacted] @gmail.com have been used to identify the account that client is underHowever, no account is found under both email addresses so the client is confused as to how he is able to be billed for an account with no email addressLack of a working telephone system within the "Zoosk" building that brings the client to an actual human being would be helpful Final Business Response / [redacted] (4000, 9, 2014/11/25) */ This email was sent on Nov XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion, however again I am unable to locate an email with email address' provided, " [redacted] " and " [redacted] " Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 8am-5pm Monday through Friday, Pacific TimeThis number directs you to an human to speak withBut if the member would prefer, I would be happy to contact him personally to resolve the issuePlease just respond to this email with a valid Telephone number and time when I can reach him Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

I subscribed to Zoosk a few months agoI also paid extra for allowing other members to send me a messageI've put in $for Zoosk and they've done nothingI offered many chat requests to other membersNone of them respondedMany times, I searched for members who had similar interests and beliefsI soon discovered that Zoosk was a scamIn fact, I feared of making any more payments with them since they perform no effortThis recently, I decided to not be interested with dating and to focus on other topics like work or studying Overall, I am extremely upset because of the poor qualities Zoosk had given meHow can any company like Zoosk charge people over $and not put in any effortI best describe Zoosk as a thief and a bad reputation about them is well fine with me

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ This email was sent on September 10, 2015: Hello XXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand that you were not satisfied with your subscription purchaseOur records indicate that your subscription was successfully cancelled on September 04, (Support Ticket #XXXXXXXXXXXXXXX), and we voided the transaction of the subscription payment of $ Please note that even though the transaction was voided by Zoosk, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction Per your Revdex.com request, I have also blocked your Zoosk accountThis will blacklist the credit card number used during the subscription purchase, preventing any further transactions with that card - even from a different Zoosk account Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ This email was sent on November 13, 2015: Hello XXXXXXXXXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand that you were not satisfied with your subscription purchasePer your request, I have cancelled your subscriptionAs a courtesy, we have refunded the initial subscription payment of $ The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Customer service was extremely prompt and courteous, they were quick to resolve all issues and insure customer satisfactiongood site after all

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, John [redacted]